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This was so many years ago I hope this can never happen again.

I was working for American at their Cary, NC call center on this day. When Flt. 11 was hijacked, flight attendant Betty Ong used the skyphone and ended up getting our call center. An agent a month out of training took the call. The call was quickly taken over by out OPS department who sent the call to Dallas to the security office. My colleague Nydia Gonzalez was the person in our OPS who took over the call before sending it to Dallas. She ended up testifying before congress. I remember fielding very few calls that day when on a normal day I'd take at least half a dozen in an hour. Surreal doesn't describe it. These ATC's are amazing to maintain professionalism in the face of this. I tip my hat to all of them.

Great Professionalism amidst tragedy.

I was a senior in high-school when this happened remember it like it was yesterday and still. Gives me chills

Listening to what ATC and the Airlines were all doing that day, no matter what airport they're at, is still surreal to this day. It takes me back to where I was that day; I was a Ramp Agent for Delta Airlines in TUS and I was brake riding in the cockpit of a B727 as it was under tow to the gate. 09/11/01 was the ONLY time ATC had ever talked to us and it was when they ordered the ground stop and then for everyone to return to their gates. We got the plane to the gate as planned, did a security sweep of the airplane (not knowing why), and then closed up the airplane. My coworker and I got into Operations just in time to see the footage of what was going on in NYC. We then had to scramble to get one of our gates cleared since one of the planes that we'd just pushed off was now coming back along with other airlines all landing all at once. When all of the airliners were down in TUS, then the Arizona Air National Guard at the end of the runway scrambled all of their F-16s. Never seen anything like it before or since. The rest of the day we were all huddled in Operations as we got the news in from both the TV and from Delta in Atlanta.

So weird hearing TWA knowing the company went under not long after.

YT will not let me reply to any comments??? WHY YT????????????????

you mean "somebody did some things"

She was simply amazing!! She kept her cool, kept her mind focused and worked magic with all those planes!

ATC was like Horowitz playing an 8-part Bach fugue, how the heck did she keep it all straight? Brilliant does not begin to describe it.

I was the gate agent for Jetblue 23 that morning.

6:08 hmm, no missing planes whaddaya know.

would those towers still be standing today? were they forever towers? in other words, from a structural standpoint, they would be lasting to this day, correct?

So sad our own government did this

Extremely proud of all the aviation professionals! I love all of them keeping calm and flexible thinking on their feet! I love this country so much and our people! We have a lot of problems and crappy people that do horrible things but then we have people like this! Who take pride in their jobs and do their best everyday! People be good, raise good kids, treat the working class with respect and by setting a good example you inspire others to follow! I wish I could thank all of them and give them a hug!

ATC are almost always consummate professionals and this woman is a prime example. Amazing performance under pressure and amazing ability to remain calm during a stressful morning.

Anyone know what that noise is in the background?

I remember 911 like it was yesterday I was 6 and in first grade and I thought it was odd they but on the news but then I saw what was on the news we went home early that day. I grew up close to DC and every family in the area was Government Employees, Military, DOD it was a sad chaotic day. When we left school I remember seeing cops on the bus ramp that looked sad I didn’t fully understand why for many years.

Thanks, Mossad.

2024 It has been discovered that Tri-data had developed a system to insert False Radar Tracking - so confusing all Pilots in the area - giving time to fly the scheduled flights to Westover base - and substitute converted empty Tanker Aircraft - which also had Flight Termination systems installed - allowing control from " the ground " in the event of a Real Hi-jacking..... They then were sent into the Towers.. an evil plan costing the lives of thousands of innocent victims.. No A - rabs anywhere near....... just human greed...

My friend's an ATC . He told me that "recycle your transponder" means "turn it on, dummy."

"accident" ? Are you f'ing kidding me?

I live in California. Around 6 Am, I wandered into the kitchen and made coffee. The kitchen TV was on with the sound turned off and I remember getting involved in feeding our cats while barely noticing the footage of the first plane hitting the tower. I assumed the Today show was promoting an upcoming Bruce Willis movie. It took playing with the remote and another couple of minutes for me to grasp the situation.

Im aware of Kennedy Steve being this famous AT controller at JFK. Does anyone know the name of this woman? She was incredible!

It's so eerie to hear this in 2024. I lived in Southern California and once we watched the news I told my 14 year old son to stay home from school. He refused. There was a test that he didn't want to miss so I reluctantly took him but he did fine and came home safe. I know someone who was on the highway across from the Pentagon and watched that flight hit. People stopped and abandoned their cars and started running away as fast as they could. I lost contact with family there for hours.

Wonder if anyone has ever created an animation (to go along with this audio) the airport's ground and air traffic as it's being moved around / directed by ATC.

I was 15 when this happened n I ran home n watched the coverage all night so sad

Its really scary to know what happend to the planes afterwards And also small detail here american 587 is here 35:24

~37:00 Sounds like, about now, the ATC is managing a parking lot.

~31:00 Yes, everyone, including the ATC, were needing to be a bit creative, in a system where creativity is not exactly customary. Took a bit of mental double-clutching, I'm sure.

I’m very curious as to why JetBlue 17 was allowed to depart even after they stopped all the departures for everyone else after the second attack? Very interesting. I was 16 years old today this happened and I witnessed this from my kitchen window in Elizabeth New Jersey with my own eyes. It was hard to tell what was happening From that distance, but we had the TV on so we were getting more specific details from News coverage. Give me chills remembering that day. I remember later that night we had a candlelight vigil at the north Elizabeth train station where people were waiting for their family members to come home on the commuter trains. Many commuters were trapped in upper Manhattan or stuck in Brooklyn or Queens because the path train was not bringing anyone back to New Jersey and the bridges and tunnels were closed

I remember that day well, and the nearly impossible task of getting a hotel room that evening. Most hotels were 'block booked' by airlines to accommodate passengers that would have been flying. The next day, cities were empty of people as no-one wanted to venture out. Hence we had attractions to ourselves.

I learned all I need to know about islam on 9/11

Everyone was so professionnel on the most difficult of days. 😊

I remember that day well. Holding my youngest, a baby, to my chest and watching it all as it happened. I was thinking…thank God my sons are too young to go to war. We were called to the school to pick up our children. My oldest, Neil, was tearful and scared when I picked him up. Little did I know…that he would be killed in Afghanistan at the age of 21. Pfc Neil Isaac Turner. I miss him horribly.

It is insulting and stupid that RUclips includes a bluebox for this.

I remember watching CNN at my friend. I was 22 at the time. We thought it was a movie or CGI at first. Due to the timezone difference it was mid afternoon for us around 3pm when the planes hit. We only found out about 3-4 hours later from the national news that it was not a film, and it was real...

Thanks for posting this. Is there any possibility of adding some sort of timecode so we know when these things were happening?

Isn't it amazing how Israel benefited the most from these attacks? Makes you wonder if the dancing Israelis were actually mossad operatives.

So confusing initially tower was contacted and asked if any plane missing. Without a survey the controller said no none of our planes down there. I'm at 12 minutes and it has been stated a plane was in the towers but I'm left to wonder if controllers are asking pilots to identify and did they know at that point it was a plane from there?

I was in my car on my way to the airport starting a 3 day trip as a airline captain when I heard about the first tower strike on my car radio. Just as I was was walking into our pilot ops the second one hit. Pilots, flight attendants and customer service agents were all glued to the TVs. My first leg was to JFK.

When three towers fell into their own footprints by two planes...

"It's gonna be a couple minutes."

Its really sad to think that 23 years later, this is one of the last times of America feeling Together. It's not just because of this, but nothing has been the same since around this time.

This young lady knows more about her job than I have ever heard. She has a smooth, perfect, kind, jovial, and excellently articulated voice. Bless this woman! 👩

I saw united 93 getting pushed back when I was doing my walk around my aircraft

Even 23 years later, this is just chilling. The most chilling, of course, is hearing United 93 readback their clearances, knowing not only that they'd never land, but that as we hear these voices, there were 4 terrorists sitting a few rows behind the cockpit. Ugh. I revisit these recordings and the "real time" tv coverage every year to stay connected. When these events (even knowing how they played out) stop moving us emotionally when we see/hear them, then we're in trouble.

Interesting that at 27:35, she asks AA flight 587 to move up to clear space on the taxiway. AA 587 is the flight (an A300 that lost its vertical stabilizer due to wake turbulence on climb-out) that went down over Queens a couple months later, creating speculation of another attack (obviously, it wasn't).

Jetblue 23s voice is very very shaken for a pilot.

I know the controller for a majority of this recording is Stephen Roebuck, but what’s the name of the controller who takes over near the end? Think it’s Charlie something. He also played a key role with diverting some plane to alternate destinations, sent MAINE 85 over to New York, and was on duty when the US airspace was shut down. The key takeaway, as with all other recordings, is how much praise and respect ATC should always get for the job they do, even in the most unprecedented circumstances.