Видео

Hi, We're sorry to hear about the issue. You might find this assembly video helpful: ruclips.net/video/F9rgwYN_Okg/видео.htmlfeature=shared.

@ that video is no longer available

@@henryharrington4108 Try this ruclips.net/video/MhXS6JEbQuo/видео.htmlfeature=shared

we're sorry to hear that you’re not satisfied with your treadmill. We strive to offer high-quality products and excellent customer service, and we’d like to help resolve any issues you may have experienced. Please reach out to our customer support team so we can assist you directly and ensure you have the best possible experience with our products. Thank you for sharing your feedback.

We're sorry to hear you're having trouble with Bluetooth pairing. Please make sure your equipment is in Bluetooth pairing mode and that you're within range. Also, ensure that Bluetooth is enabled on your device and try restarting both your device and the treadmill. If you're still having issues, please reach out to our customer support team for further assistance. We'd be happy to help you get connected!

It depends on the feature you're using. If you're using programs like Virtual Active or Sprint 8, the treadmill will automatically adjust speed and incline. However, there are also options where users can manually control these settings. We encourage you to download and try it out for yourself!

Hello, thank you for your inquiry. After checking with our technical team, it seems the issue might be related to an incomplete registration of your Google Fit account. Please follow these steps to resolve the issue: 1. Make sure your atZone app is updated to the latest version. 2. Download the Google Fit app, complete the account registration, and verify your information. 3. To ensure Google Fit can track your activities, go to the Profile section in the Google Fit app, tap the Settings icon (gear icon) in the top right corner, and grant the necessary permissions. 4. Open the atZone app and try connecting to Google Fit again by going to Profile -> Connect Apps. If you’re still unable to connect, please provide us with your phone brand, model, operating system version, and a brief description of the steps you’ve taken so far. We’ll be happy to assist you further in resolving the issue. global.horizonfitness.com/eng/contact-us

Yes, most treadmill typically require regular lubrication to keep the belt running smoothly and to reduce wear and tear on the motor and other components.

Apologies for the delayed response. Please follow these steps: 1. Go to Settings > Connect Apps > Connect Apple Health > Allow all 'Health Access'. 2. Ensure the atZone Watch App is installed on your Apple Watch and that both the mobile app and watch app are updated to the latest versions. 3. Try starting a workout; it should work fine.

Me and my wife muscled it into our house 😅

Thank you for your reply. We are very glad to hear that you want to learn more about our product, and we apologize that the video content was not helpful for you. If you need further assistance, please feel free to contact us through our official website. global.horizonfitness.com/eng/contact-us

We welcome you to contact our subsidiary or dealer for more product information. global.horizonfitness.com/eng/dealer-locator

The USB port should be located at the back of the console. Please take another look. Thank you.

If you need further assistance, please feel free to leave your questions, and our professional team will be happy to assist you. global.horizonfitness.com/eng/contact-us

Thank you! Had tried different combinations for weeks, to no avail. 😅

Hello, may I ask which product you are inquiring about?

Hi, We are sorry that you have experienced this issue. However, without a clear understanding of the problem from your description, we are unable to provide appropriate assistance. If you are willing, please visit our official website and provide detailed information so that we can better understand and help resolve the situation. With your feedback, I believe we can work together to improve everyone’s experience. Thank you.

Hello, this product differs from the GR3 in terms of appearance, frame geometry, and resistance system. You can choose the product that best suits your preferences. If you need more details, feel free to contact our subsidiary or dealer.

Hi, thank you so much for your feedback. For the 5.0R DISTANCE and CALORIE settings, you can refer to page 13 of the Owner’s Manual. However, an even better option would be to connect to our atZone App! The app's interface is more user-friendly, allows you to track your workouts, and offers additional features like Virtual Active and Video on Demand. You can find the atZone App on the App Store or Google Play!

@@horizonfitnessglobal Page 13 of the Owner's manual is Assembly Step 4 - nothing about Distance or Calorie settings. Additionally, I know the bike has sensors for heart rate - but have no idea where heart data is displayed, etc. I will try the App next, but the instructions included with the product are poor at best...

Hello, thank you very much for your positive feedback. If you're willing, we would love for you to share your experience with us so we can share it on our social platforms with more users! instagram.com/horizonfitness.global

Ｗe're glad we could help! We hope you have a great experience using the product in the future as well!

If you need further assistance, please feel free to leave your questions, and our professional team will be happy to assist you. global.horizonfitness.com/eng/contact-us

I’m looking for the same thing.

We're sorry we couldn't assist you this time, but you've given us a great idea. We will discuss with our customer service team about possibly providing similar videos for reference in the future.

@@horizonfitnessglobal

If you need further assistance, please feel free to leave your questions, and our professional team will be happy to assist you. global.horizonfitness.com/eng/contact-us

We're sorry to hear about the issues you experienced with the treadmill. We hope the replacement unit will provide you with a much better experience. Please do not hesitate to reach out if you encounter any further problems.

Thank you for your feedback. We apologize for the unpleasant experience you had with our customer service. However, we are glad that the video was helpful to you and hope that your subsequent usage experience is a positive one.

I'm sorry, but I'm unable to assist you through this message. If it's convenient for you, please leave your detailed information on the "Contact Us" section of our official website so that we can provide you with better service. global.horizonfitness.com/eng/contact-us

Did you have any luck disassembling it into 2 pieces and moving it? Looking to buy a used one and need to move it from the persons home.

@@anthonyjuhlin1586I took it apart. When you pull out the electrical cable get a strong thin rope through and leave it in place so when you get home you can pull the electrical cable through with the rope again. That was the most annoying part of it all.

Yes

How often should I oil the belt? Thanks in advance

⁠@@lisalai8709 your machine should give you a heads up as to when you need to lubricate the belt. Mines every 150 miles.

@@lisalai8709 My T101 manual says every 300 miles or 3 months, whatever is first.

Thank you for your feedback. We hope you continue to have a wonderful experience with our product!

Did you end up working this out?

same issue paragon X just scrolls through users with the speed + button no matter pressing the stop button at the same time

I'm sorry to hear about the issue you've encountered. Would you be willing to visit our official website to provide more information so that our customer service team can assist you? global.horizonfitness.com/eng/contact-us

ruclips.net/video/9IsmFVDqZYA/видео.htmlsi=2SZ2ZNy5-z8HEqh8 I found this video on it and it matches the treadmill guide I got with my treadmill.

Thank you for your acknowledgment. We have a video on lubricating the treadmill belt available at the 2:55 mark of this video for your reference. Thank you. ruclips.net/video/hwIotxMkQVM/видео.htmlfeature=shared

Thank you for providing such detailed feedback and for your positive appraisal of our product. If you are willing, please send us a private message on our Instagram @horizonfitness.global with photos of you using the product, so we can feature it as part of our user-shared content!

Which model did you get? I'm not sure if the 7.0 will be sufficient for me? I'm 5'9 260lbs and usually run at 6mph steady and do in the 8-9mph range when i do some intervals. I'm in between purchasing the 7.0 and the 7.4. Do you bump into the arms while running, ive read that that could be an issue.

@@DAjugRnaut I got the 7.0 and I’ve only bumped the dials in front of me that change the speed when I’m running too close to them. Otherwise I have plenty of room and don’t feel cramped at all.

@@GreggBursey thanks for the response!

Thank you for your valuable feedback. We will convey this message to our product development team to ensure that future products better meet everyone's expectations.

Man!!! I am currently having the same problem!!! Reallh unhappy abouy it...ive pryed and pulled and pushed and cannot get it to align even the design CLEARLY indicates its supposed to. The store also told me they would not accept a return.... Wtf!!!

@@ericbartha6313hey Eric, did you ever figure this problem out? I’m struggling with this.

Facing the same problem!

Same here. I thought I was the only one with this problem 😂

Thanks heaps. Would've been nice if they'd put this info in the user manual!

Thanks for this info.

Thank you!

How did that go??

We're glad to know our videos were helpful. I hope everything goes smoothly with your assembly.

@@OrtonCenaHBatistaFangood

Sorry for the late response, but we don't have the model video you mentioned. We hope our other content is helpful to you.

Thank you for your suggestions. We will consider adding voiceover in the future to provide everyone with a better experience.