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Just happened to me. I will phone them, as they always send letters saying we notice you have not topped up. Screen is like the one in the video after a power cut.

We have same issue

I do like a nice glass of rum fuck the meter off and wire it up

mate can you please tell how can i reset the meter? is same one as this one on your video

I know this is late reply but if you knew roughly how much you have,... and it wasn't that much, you could run it out by using loads of stuff like running hoover tumble dryer everything etc till it's gone, callbtheem out etc etc blah.... Just a thought probably stupid but I spose I've never got much credit on mine so that'd be easy.... Hope you had nice holiday....

I have all the same problems you have, my neighbour change her metre and that’s when I got 2 power cuts then the metre stop showing what our top up credit. Edf said the meters out let’s give u a smart one and I’ve refused so like you it’s a stale mate .

I have the same problem. I contacted eon next via WhatsApp. I was told NOT to put money on the key to top it up as it will not work and you will be wasting your money.

Having this problem too SSEN did a power outage fukd my electric meter now a blank green screen. Eon next said cant do anything till credit runs out but the machine doesnt even work. SSEN said not their problem. So no idea but the supply still on.

I accidentally broke the glass my old disc meter, the seals are still in place but the disc is exposed, am I likely to be charged for meter tampering? This is why I am reluctant to report it

Looks like this is the thread for this issue. The have sent the letter for the warrant and they will be coming. Should I just change suppliers, and what figures do you give them? I've left the meter running with blank screen for a few years, but I don't want to be liable for the cost, when it wasn't my fault.

My metter went blank screen today and im on prepaid and i can not top up the key the meter is not reading credit. Will my electricity cut of when i run out of credit?

GOD DAMN 4 YEARS AGO. JEEEEZ. But I was gonna say have you try to reset it. There must be a reset button somewhere there. Even if you have to privately hire a technician to come out and do it. BUT IT'S BEEN 4 YEARS. So TELL US What happened? What was the final result? That Is If You Still Have This Account. ..

2 years later we’re still waiting for the electric to run out

I have the same problem

I had this and never topped up for 12 months. I kept contacting and recorded dates times. I paid £26 because I said I had tried numerous times to sort it. No leg to stand on. I kept saving my electric money still in an account incase.. close to free. Energywatch is fab.

Still rollin` guys!!

I did that they try put a smart metter m8 what you end up doing ?

I got the same thing just a blank screen I've moved in to a new property I've asked EDF to come out to put in a smart meter. But they can't get in the fuse box on the 2nd floor and want me to to contact Hackney Council and get them to meet up together because they have the key for the fuse box. How can you work for a electric company and not have the right equipment. Fine I'll just keep getting free electricity.

This happened to me on the 08/07/2023 during the thunder storm and my light bulbs turned off . I assumed the bulbs were bad and I was in the process of changing them, but they came back on. At this point, I decided to check my meter, because I have caught my energy company doing something that was criminal by running down to emergency while I was away for the weekend with all electrical appliances unplugged for safety reasons. I discovered the blank meter with a steady amber light.

Same happend to us, we bought an air fryer and when we switched the air fryer on the switches tripped in the meter box, when we flipped them back on there was no balance showing on the screen and its been like that for 2 years free electric. We havnt phoned up or anything but we are due to move house in 2 weeks so trying to figure out what to do to stay under the radar. Any suggestions?

E On waste of space got the same problem fuck em😂

We had a major power cut on Thursday,went to top up today but the screen is blank like this 😵‍💫 usally it will run out ( monday )

This was 3 years ago now, what happened in the end?

I've just moved into a house that has prepay. never used prepay before, put £10 in the key put it in the meter, it showed the straight £10 but hasn't added it. Anyone got any ideas on what to do? 😩😩

I’ve just moved into my first house. When I called for a key I told them the screen didn’t work I just assumed it was because I didn’t have a key. Now I know. I don’t know whether to call back and inform them of this since I already technically have by accident told them.

Do you have an update? What happened did they overcharge you ?

I currently have this problem right now, had over £170 credit on my meter

Lol it's been 4 years and our still is blank but working had someone come over too look at it year ago, we didn't ask anyone to look in to this but he just look at it and ask why this not working me being half asleep was like ehh idk haven't heard from him since nothing was done about it 🤷

You are not the one.

I have the same meter but the displayes gone off. Do you know what battery 🔋 it needs? I understand its Lithium En61036 but I can't find anything online

This has just happened to us! Had the council carrying out electricity checks and they turned the power off and it’s been showing the same thing ever since! I’ve tried to phone British Gas and they said they would send an engineer out and let me know when they’d be coming out but haven’t heard anything since. I don’t want to end up with a huge bill if they don’t fix it right away, especially if the top up payments won’t work! Any suggestions or guidance? Surely it’s not our fault if we have reported it and they’ve failed to send out an engineer/fix it?

Haven't got the exact same issue as yourself, however, have an issue with my PP meter, were the piece of s*** meter seemingly can't distinguish when it's in credit and when it's went into the emergency and subsequently when the meter starts beeping saying I have only a quid on credit left and I go and top up ....it takes that amount( one pound still in credit) OFF the amount I am topping up with instead of adding it ....i.e one pound in credit ...meter starts beeping ... top up 20 quid straight away and it gives me a total of 19 quid credit on meter?...Been given all kinds of rubbish by way of a response from supplier and they simply refuse ( asked several times) to come out and check it .....even told them that I will pay for the non-emergency call out if meter deemed not to be faulty. ........They won't, and they do sweet F all and so far all they have done is given me a couple of very small compensatory Goodwill gesture amounts, which I don't believe comes anywhere near the amount this meter has wrongly taken off me, during this time that this has been going on.... and is still going on. Trying to talk with someone about this and can't get through to anybody waiting time 35 mins? says the automated voice ...sure it is? and their online chat system has no one on the other end either. All in all an utter load of S*** and this is before they raise their prices.....What a total joke these companies truly are.

Had local power cut Friday. Put £50 on key and can't because my meter looks like yours. I won't be reporting this. Not my problem. Electric is on, I have no issues 😂😂

i also had this problem after a Thunderstorm , had free electric for about 18mths , during that time the metre reading guy had call to my house 3 times , and seen the metre was faulty and said they would install a smart metre , on 2 different days i waited for them to change the metres over and they failed to turn up , EVENTUALLY they replaced my metre with a old metre , AND HAD I CHEEK to charge me £900 which we challenged and told them it was their fault my arrears built up so much and we werent liable , so we ended up settling for £400..

Hi, how does your energy supplier know if you haven't topped up your prepayment meter when its broken? Do they read this from topping up the key/card? Or does the meter itself some how tell them? thanks.

Mine did this, it never runs out until it's replaced.

Have you had any updates ?? I’ve got the same meter with the same issue for about 6 months . I’ve contacted them but no response . Could you let me know soon please

just had this happen to me after a powercut they have told me it has gone into credit mode hopefully it has

Not just me thinks Scottish power are absolute thick as shit or just cannot be bothered to sort any problem even small things like changing details

This happened to me six months ago and Ive just carried on topping up the key

Mines been like this since 2017. They came to inspect it randomly one day and said it was faulty and hasn’t been tampered with. 🙂 They’ve back charged me with a bill of £21,980 which I have to pay back at £20 a month. Only one winner here. Silly hot tub using all that electric. Hehehe

I have the same problem with the EDF meter precisely the same meter, I call to them, sent an email to customer service, and used chat on my personal EDF page, but no reaction, they told me that nobody would cut me electricity, and must wait, so far free electricity flow!

I've just came across your video as I have the exact same problem. Did you manage to get the same metre installed? Also we have been told to keep topping up the metre. However, I don't really want to do this as I can't see if it's been taken off the key or not. Was you ever charged for any electric you went into credit for?

I've just topped up my key at my local shop came back put the key in but not registering my top up but the thing is everything on the screen is working fine but just won't register my 40 pounds top up

i have same problem edf energy spoke to its a fault on meter got to wait 4 appointment to replace meter

We had this problem and for years we had free electric even when we told them, then one day they busy the door down illegally and said they had a warrant which now I now I could have challenged. They were trying to accuse us of tampering with meter but we told them otherwise and they realised that they had made a mistake. They were trying to bill us for the lot so we just switched suppliers and fucked them off. They can't do anything because they know they broke the law.

I know two houses that this happened to , both over a year of free electric and still going... yippee.........

Oh my daZe! This has just happened to me!! I spent the whole day on the phone and on their stupid Web chat! I feel like an idiot because I never registered with the supplier since moving in 5yrs ago but coz I was panicking that I was gona run out, they now have my details when I cud've had free lecky... They said I should contact them when I'm without electricity, which is sooo dumb. Told them I have medication that needs to be refrigerated, how can I w a i t to have nothing running, its dangerous for me!! Sheesh!!

My meter done the same this morning, fuckers are trying to install a smart meter, I told them to fuck off I don't want one

My pals meter is like that it’s been free for 3 year