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We’re sorry to hear you’re experiencing this issue. Please reach out to our service department at 1-800-428-2804 for assistance.

Hi Kimberly, Thank you for your question! We suggest checking the serial number of your unit. Our steam generators with serial numbers starting with '2103' and newer have a dual shutoff feature. To locate the serial number and model for Laurastar steam generators, you can find them on the base of the Lift. Hope this helps!

Hello! Thank you for your question. To clean the soleplate effectively, we recommend using a soleplate cleaning mat. We offer one at the following link: laurastarus.com/soleplate-cleaning-mat-1/.

Hi! Thank you for your question. Laurastar Switzerland has restricted IZZI to only European retailers and consumers and is not available in the US nor in 120v format. IZZI Plus is the only available option in US voltage.

Great question! Here is a link to our website to view pricing: laurastarus.com/shop-products/steam-generators/

Hello, thank you for your question! We recommend washing the Laurastar board covers on a gentle cycle and air drying only.

Glad it was helpful!

Great question! If you have well water, hard water, or water that is softened or contains many minerals, we recommend using store-bought spring water as a suitable alternative.

Hello! Thank you for your question. If you left the iron on your shirt for 8 minutes, there may be some damage. Laurastar irons are equipped with an automatic shut-off feature that kicks in after a period of inactivity, after about 10 minutes.

We’re happy to hear you love the features of the Laurastar iron! We understand that it’s an investment, and we strive to provide high quality and innovative features that make the cost worthwhile.

Hello! Thank you for letting us know. Please contact us at info@laurastarus.com with your proof of purchase and one of our representatives will get back to you as soon as possible.

Thank you for your comment. Here is a link to the manual for the Lift Xtra:image.email.laurastar.com/lib/fe4715707564057e751572/m/3/75bb559a-f7e0-4d65-aa02-6d2bf912641f.pdf?_gl=1*11r02m2*_ga*MTM2Mjg0NzgyMS4xNjcwOTUzNzkz*_ga_7RGBLVRRM8*MTcxMDM1NjY0OS4xODIuMC4xNzEwMzU2NjQ5LjYwLjAuMA..

@@laurastarusa Thank you, I figured it out

Excellente question ! Ce bruit est normal lorsque l'appareil chauffe. Le voyant blanc clignote pendant la désinfection. Voici un lien utile pour plus d'informations.www.laurastar.fr/questions-frequentes-et-support-technique.html

The temperature drops 100 degrees F.

I figured otherwise in С would go to 0 degrees but it's worth mentioning.@@laurastarusa

Thank you for your interest in Laurastar products! To help you make an informed decision, we have a handy Product Comparison Chart available for you below. Additionally, you can find our pricing details on our website, Laurastarus.com. acrobat.adobe.com/id/urn:aaid:sc:US:6111f5fa-56ab-4224-b69c-cef48cedde2a.

Regrettably, the US Laurastar models do not feature a retractable cord.

The Laurastar Ironing system is a lightweight and compact solution that can be easily folded and stored, or proudly displayed to optimize your space.

We appreciate you reporting this issue to us. Our service department is here to help you unlock the Steam function. Please reach out to us at (800) 428-2804.

We're happy to hear that you found the video informative! Thank you for your question. In addition, the Lift Plus also offers the option to override the auto shut-off mode.

@@laurastarusa That's so great! Thank you for your quick reply. Now I know exactly what to get and why I'm getting it 🥰

Does the lift have the option to override the automatic shut-off

😢

Hi! Our dedicated service department in Medford, OR, is ready to assist you with leaking issues. Reach out to them at 541-773-4928 or 800-428-2804. They're available Monday to Friday from 8 am to 5 pm PST and will quickly help you with this issue.

Sell it quickly to someone else or the repairs will ruin it.

Mine does too.

@@markalex5136😢 so true. I’m trying to sell mine. I’ve only used it 2 times and I’ve had nothing but issues with it for over a year. It’s definitely not worth paying $2,500. I’m extremely disappointed in this system and the customer service.

We appreciate your feedback about the cap issues. Reach out to us at info@laurastarus.com and our team will be ready to help you.

Enhance your ironing experience with our Laurastar Universal Steam Cord holder! The perfect accessory to keep your cord secure on your Comfortboard. bit.ly/43BGjm0

When it comes to filling your boiler, steer clear of distilled water, reverse osmosis, rainwater, demineralized water, perfumed water, water from clothes dryer machines, and water from household dehumidifiers. These sources are too pure and lack minerals, which means they have no conductibility. As a result, the probe inside the boiler won't be able to detect the water level. Keep your boiler running smoothly by using the right kind of water. The Laurastar products have been designed to work with tap water. Please note that no additives should be added at any time such as perfumed water, water containing chemical products, or water collected in the dryer as these may damage your Laurastar products. If your tap water is very hard or contains many minerals (e.g., well water, hard water, water softener, many minerals in water), we recommend using store-bought spring water.

Hi Ian, glad you asked! Laurastaur recommends using water with mineral content in your boiler to prevent it from becoming overfilled and spitting out water like a shower. Water with softeners can corrode the metal in the boiler, so it's best to avoid it. Here's a helpful link to our technical information acrobat.adobe.com/link/review?uri=urn:aaid:scds:US:3c242214-85a8-38c2-8769-cc8fdd3021be. Hope this helps.

Hello! Thanks for your question. That sound is the water being drawn into the boiler. It's absolutely normal!

@@laurastarusa thank you for answering 👍🏻🙏🏻