The video shown has nothing to do with reality. You will need to push and pull a lot. Nothing fits as easily as in this video. To make things worst, in this video the stroller is black and all the zippers, hinges and accessories are also black making this hard to follow. That lady is totally faking it, it's a painful process. A bit of a shame as overall it is a good product.
Hi Mircea, thank you for getting in touch. We are sorry to hear about the difficulties you experienced with the product. Please know that we will pass it on to our product team. In order to provide you the best possible feedback and assist you further, please reach out to us via our contact form: contact.cybex-online.com/en-gb
Glad we’re not the only ones struggle to assemble this product! Fingers are absolutely sore from trying to pull up the zippers. Watched this video a hundred times.. if only it were this easy!
Hi! We are sorry to hear about your bad experience with our product. If you experience any difficulties, please send us a message via the contact form so that we can assist you: contact.cybex-online.com/en-gb
Hi Victoria, thank you for getting in touch. We are sorry to hear about the difficulties you experienced with the product. In order to provide you the best possible feedback and assist you further, please reach out to us via our contact form: cybex-online.com/en-gb/contact
joining the chorus... I hurt my fingers really badly trying to close the second zipper (there are two of them which are horrible, almost impossible to close...) - Overall a very bad experience
Hi Helena, we are sorry to hear that you are having a negative experience with one of our products. In order to provide you the best possible feedback regarding your concern, please could you send us more information via our contact forms, so we can advise further: www.cybex-online.com/en/row/stores
@cybex_global, I don't know if you guys had different releases per year and never bother to put versions on the boxes, but your clients are buying products that do not fit the frames they have. My Seat Pack, the instructions shown in the video, and the instructions shown in the manual of the FRAME, do not match the seat pack itself. Instead of getting a seat pack that slides in as a sleeve that slides from the top of the frame, instead my Seat Pack is expected to use zippers to wrap around the frame. But the frame comes with foam glued to the frame that makes it IMPOSSIBLE to zip the Seat Pack into it, there is just NO space to do so. I feel cheated, as when I bought the frame and car seat I thought I had a product that could last as my baby would grow. But instead I will have to buy a new stroller.
Hello, Thank you for taking the time to share your experience with us; your feedback is invaluable as we continuously strive to enhance our products/services and ensure the best possible customer experience. In order to assist you further, we kindly ask you to send us the article and serial number located on the white manufacturing label, via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com
Hi Nayara, we are sorry to hear that you are experiencing this issue. In order to provide you the best possible feedback regarding your concern, please could you send us a photo of the white sticker located on the frame of your stroller including a photo of the white sticker from your Seat Pack, via our contact forms: cybex-online.com/en-gb/contact so we can see the article number and serial number.
Hi Megan, we are sorry to hear that you are experiencing this issue. In order to provide you the best possible feedback regarding your concern, please could you send us a photo of the white sticker located on the frame of your stroller including a photo of the white sticker from your Seat Pack, via our contact forms: cybex-online.com/en-gb/contact so we can see the article number and serial number.
Bit more fiddly than the video but overall fairly straightforward, especially with an extra pair of hands to help 👍 The paper instructions are next to useless but this video explains it much more clearly.
Hello, we thank you for the feedback that we have promptly forwarded to the dedicated department, which, together with the other feedback received, will certainly take it into consideration for the development of future projects. The comments received from parents and our customers are very important to us. Should you need any further assistance, we kindly ask you to reach out to us via our contact forms, under the section contact us: cybex-online.com
Hi Ariel! Sorry to hear that you're having some difficulty fitting your Seat Pack. Please confirm your location and send us images of the stickers located on the stroller frame and seat pack which have the product details and Art# on them via info@cybex-online.com so we can help.
These people need to be sued! That’s the only way that companies like this will resolve customers’ issues with their junk and defective products. I see so many parents in the comments frustrated over the same issue. This is unacceptable and frankly negligent cybex!
Depending on which model of the stroller you have, the seat packs are different. Kindly reach out to us directly vis our Contact Forms on the Contact Us section on our website: cybex-online.com
Sorry to hear you haven't received a response yet. We’ll reply to your email as soon as possible if we haven't already. You can also reach us directly by phone-our number is listed in the "Contact Us" section on cybex-online.com.
Hi! If you need our assistance, please do not hesitate to contact our customer support team. You can reach us quickly and efficiently by clicking on the following link: www.cybex-online.com/en/gb/service-hub/contact/contact_us.html
Everyone in these comments saying the same thing. Just spent half an hour trying to piece this thing together. On top of that the entire buckle piece is missing so going to have to contact Cybex to send us one. Ridiculous!
Hi there, we are sorry to hear that you are having a negative experience with one of our products. In order to provide you the best possible feedback regarding your concern, please could you send us more information via our contact forms, so we can advise further: cybex-online.com/contact
Hi Vincent, we are sorry to hear that you are having a negative experience with one of our products. In order to provide you the best possible feedback regarding your concern, please could you send us more information via our contact form, so we can advise further: cybex-online.com/contact
I agree with everyone! putting this on its a nightmare, impossible in some parts ..zipper is breaking ,it feels all way too small. Please do something about it 'Cybex'! :(
Hi, In order to provide you the best possible feedback regarding your concern, we kindly ask you to send us the article and serial number located on the white manufacturing label, via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com
La vidéo est juste hilarante. La fille réussi tous les trucs en deux secondes alors que toi en réalité tu mets une heure car il faut forcer sur tout ! Pas du tout pratique, on paye ça plus de 200€ et même pas une notice dedans. Merci cybex 😒
Cybex has the worst customer service. Our zipper is defective and my son almost fell through the seat. They’re refusing to honor the warranty and keep giving us the run around. Such a terrible company that does not care about our children’s safety!
Nella realtà non è assolutamente facile come nel video. Lei in due secondi stringe, chiude le cerniere, abbottona, monta sulla base,come se ci fosse dell'olio che facesse scorrere tutto. Noi invece stiamo impazzendo per assemblare tutto.
Ciao Edgar! Ti invitiamo a contattare il nostro servizio clienti contact.cybex-online.com/it-it che sarà lieto di assisterti con l'installazione del tuo Seat Pack!
The textile portion of this product is utterly terribly designed. Step 1 shown in this heavily edited, faked video is extremely difficult. Not only does the product not match the diagrams in the manual, but the tolerances are way too low on the textiles and it is impossible to close the zippers entirely. Also to the overpaid and underperforming social media manager, don't bother putting your copy paste BS reply under this comment. Unless you don't actually read these.
Hi, thank you for your feedback. The comments received from parents and our customers are very important to us, so we assure you that we have taken this matter very seriously and we greatly appreciate your opinion. We would like to assist you further and are available on all channels; Whatsapp, Telephone, Email should you wish to reach out to us regarding this matter in detail.
This is the worst tutorial, super edited and doesn't help with the assembly at all, nothing is as easy as shown in the video and the instructions aren't clear at all
The video shown has nothing to do with reality. You will need to push and pull a lot. Nothing fits as easily as in this video. To make things worst, in this video the stroller is black and all the zippers, hinges and accessories are also black making this hard to follow. That lady is totally faking it, it's a painful process. A bit of a shame as overall it is a good product.
Hi Mircea, thank you for getting in touch. We are sorry to hear about the difficulties you experienced with the product. Please know that we will pass it on to our product team. In order to provide you the best possible feedback and assist you further, please reach out to us via our contact form: contact.cybex-online.com/en-gb
Stuck at 1.40 min.. impossible to do what she does
Can you do it?
I wish it was this easy! Every single step it feels like trying to put on a tight waist dress on a hippo!
Glad we’re not the only ones struggle to assemble this product! Fingers are absolutely sore from trying to pull up the zippers. Watched this video a hundred times.. if only it were this easy!
Hi! We are sorry to hear about your bad experience with our product. If you experience any difficulties, please send us a message via the contact form so that we can assist you: contact.cybex-online.com/en-gb
"Only 3 min video, how great!!!! This will be super quick and easy"
...Is what I thought a few hours ago
We having a real issues over here with zippers, such a bad experience
Hi Victoria, thank you for getting in touch. We are sorry to hear about the difficulties you experienced with the product. In order to provide you the best possible feedback and assist you further, please reach out to us via our contact form: cybex-online.com/en-gb/contact
joining the chorus... I hurt my fingers really badly trying to close the second zipper (there are two of them which are horrible, almost impossible to close...) - Overall a very bad experience
Hi Helena, we are sorry to hear that you are having a negative experience with one of our products. In order to provide you the best possible feedback regarding your concern, please could you send us more information via our contact forms, so we can advise further: www.cybex-online.com/en/row/stores
@cybex_global, I don't know if you guys had different releases per year and never bother to put versions on the boxes, but your clients are buying products that do not fit the frames they have. My Seat Pack, the instructions shown in the video, and the instructions shown in the manual of the FRAME, do not match the seat pack itself. Instead of getting a seat pack that slides in as a sleeve that slides from the top of the frame, instead my Seat Pack is expected to use zippers to wrap around the frame. But the frame comes with foam glued to the frame that makes it IMPOSSIBLE to zip the Seat Pack into it, there is just NO space to do so.
I feel cheated, as when I bought the frame and car seat I thought I had a product that could last as my baby would grow. But instead I will have to buy a new stroller.
Hello, Thank you for taking the time to share your experience with us; your feedback is invaluable as we continuously strive to enhance our products/services and ensure the best possible customer experience. In order to assist you further, we kindly ask you to send us the article and serial number located on the white manufacturing label, via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com
I'm dealing with this now
She does in a way that really fools you trying to close those zippers. I’m officially skipping steps because I cannot close this freaking zipper!!!!!
Hi Nayara, we are sorry to hear that you are experiencing this issue. In order to provide you the best possible feedback regarding your concern, please could you send us a photo of the white sticker located on the frame of your stroller including a photo of the white sticker from your Seat Pack, via our contact forms: cybex-online.com/en-gb/contact so we can see the article number and serial number.
I’m having the same problem, did you end up figuring it out?
Hi Megan, we are sorry to hear that you are experiencing this issue. In order to provide you the best possible feedback regarding your concern, please could you send us a photo of the white sticker located on the frame of your stroller including a photo of the white sticker from your Seat Pack, via our contact forms: cybex-online.com/en-gb/contact so we can see the article number and serial number.
Bit more fiddly than the video but overall fairly straightforward, especially with an extra pair of hands to help 👍 The paper instructions are next to useless but this video explains it much more clearly.
Hello, we thank you for the feedback that we have promptly forwarded to the dedicated department, which, together with the other feedback received, will certainly take it into consideration for the development of future projects. The comments received from parents and our customers are very important to us. Should you need any further assistance, we kindly ask you to reach out to us via our contact forms, under the section contact us: cybex-online.com
The same issue over here... impossible to adjust the zipper...
Hi Ariel! Sorry to hear that you're having some difficulty fitting your Seat Pack. Please confirm your location and send us images of the stickers located on the stroller frame and seat pack which have the product details and Art# on them via info@cybex-online.com so we can help.
11
Ni de broma es así de fácil. Es un montaje súper complicado. Está todo justísimo. Vamos, cuatro personas para montar la dichosa silla.
These people need to be sued! That’s the only way that companies like this will resolve customers’ issues with their junk and defective products. I see so many parents in the comments frustrated over the same issue. This is unacceptable and frankly negligent cybex!
I have a 2021 frame but a regular seat pack it looks like the bottom snaps are missing! Does the frame and type of seat pack matter?
Depending on which model of the stroller you have, the seat packs are different. Kindly reach out to us directly vis our Contact Forms on the Contact Us section on our website: cybex-online.com
@cybexglobal your pgone line is down and no one has answered my email
Sorry to hear you haven't received a response yet. We’ll reply to your email as soon as possible if we haven't already. You can also reach us directly by phone-our number is listed in the "Contact Us" section on cybex-online.com.
Please someone knows how to fix the little cybex pillow included with the seat pack ?
Hi! If you need our assistance, please do not hesitate to contact our customer support team. You can reach us quickly and efficiently by clicking on the following link: www.cybex-online.com/en/gb/service-hub/contact/contact_us.html
Everyone in these comments saying the same thing. Just spent half an hour trying to piece this thing together. On top of that the entire buckle piece is missing so going to have to contact Cybex to send us one. Ridiculous!
Hi there, we are sorry to hear that you are having a negative experience with one of our products. In order to provide you the best possible feedback regarding your concern, please could you send us more information via our contact forms, so we can advise further: cybex-online.com/contact
El vídeo es una fantasía imposible de cumplir, literalmente es como ponerle un tanga xxs a un elefante
Like the other comments, such a nightmare to follow the process of the video and such a pain to put everything together … such a bad experience Cybex
Hi Vincent, we are sorry to hear that you are having a negative experience with one of our products. In order to provide you the best possible feedback regarding your concern, please could you send us more information via our contact form, so we can advise further: cybex-online.com/contact
Im return my minos :)
Do it without the stroller. Much easier. But still way harder than it should be
I agree with everyone! putting this on its a nightmare, impossible in some parts ..zipper is breaking ,it feels all way too small. Please do something about it 'Cybex'! :(
Hi, In order to provide you the best possible feedback regarding your concern, we kindly ask you to send us the article and serial number located on the white manufacturing label, via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com
Cybex really your montage vidéo are not reflecting the reality shame on you
я вроде парень не глупый, но собирал ее час, и ободрал все руки
Hi, we are so sorry to read that. Don't hesitate to contact us if you need further assistance.
La vidéo est juste hilarante. La fille réussi tous les trucs en deux secondes alors que toi en réalité tu mets une heure car il faut forcer sur tout ! Pas du tout pratique, on paye ça plus de 200€ et même pas une notice dedans. Merci cybex 😒
Svppp si vous y êtes parvenu dites moi comment vous avez fait parce que je suis littéralement en train de peter un câble avec cette poussette !
Bonjour, merci pour votre message. N'hésitez pas à nous écrire via le formulaire en ligne de notre site.
Cybex has the worst customer service. Our zipper is defective and my son almost fell through the seat. They’re refusing to honor the warranty and keep giving us the run around. Such a terrible company that does not care about our children’s safety!
认真的？有人能像视频里三分钟装完么？要不弄个 cybex 挑战得了😂
Nella realtà non è assolutamente facile come nel video. Lei in due secondi stringe, chiude le cerniere, abbottona, monta sulla base,come se ci fosse dell'olio che facesse scorrere tutto. Noi invece stiamo impazzendo per assemblare tutto.
Pessimo video totalmente irrealistico!
Ciao Edgar! Ti invitiamo a contattare il nostro servizio clienti contact.cybex-online.com/it-it che sarà lieto di assisterti con l'installazione del tuo Seat Pack!
Concordo! In due non riusciamo a far scorrere la stoffa, a chiudere le cerniere...
The textile portion of this product is utterly terribly designed. Step 1 shown in this heavily edited, faked video is extremely difficult. Not only does the product not match the diagrams in the manual, but the tolerances are way too low on the textiles and it is impossible to close the zippers entirely.
Also to the overpaid and underperforming social media manager, don't bother putting your copy paste BS reply under this comment. Unless you don't actually read these.
Hi, thank you for your feedback. The comments received from parents and our customers are very important to us, so we assure you that we have taken this matter very seriously and we greatly appreciate your opinion. We would like to assist you further and are available on all channels; Whatsapp, Telephone, Email should you wish to reach out to us regarding this matter in detail.
This is the worst tutorial, super edited and doesn't help with the assembly at all, nothing is as easy as shown in the video and the instructions aren't clear at all
Probably the worst instruction video in the world