Dear customer, thank you for your feedback. Here's a simple guide on how to attach the camera to a tree/pole using the mounting strap. First, take the strap from the package. Pass it through the designated loops or holes on the camera body. Then, wrap the strap firmly around the tree or pole, making sure it's secure and tight. Our mounting strap is designed to hold the camera firmly in place, so you don't need to worry about it falling off. We'll also consider making a video tutorial in the future to provide even more clarity. If you have any further questions or need additional assistance, please don't hesitate to contact us. We're here to help you make the most of our product.
Hi， this hunting camera can be set to video mode. For example, it can record a 20-second video with a 5-second interval (when motion is detected in front of the lens, a 20-second video will be recorded, and after 5 seconds, it will continue to detect motion in front of the lens and record again). If you set "endless capture", the camera will automatically delete the earliest recorded footage to make space on the TF card for new recordings.
Is there a way to look at the camera through an app on your phone? So you can leave it somewhere and you’ll be able to watch it record. Also what does it mean when the red light flashes over and over ?
Hi, I am very sorry that this camera does not have a corresponding APP, and the photos and videos can only be viewed through the data cable or by reading the SD card. The red light flashes over and over: When you are in TEST mode and close the camera, the infrared light will flash non-stop, it acts as a reminder, in TEST mode can not take pictures by detecting motion Or video, you need to turn the camera to ON mode, the blue light will flash, and it will start to work normally after the blue light is off. Sincerely.
Is it somehow possible to watch the preview image on a device connected via USB? Because I use a tripod and I need to view a defined area of a room as complete as possible. But since the tripod thread is on the backplane of the cam, when I open the case, the camera points away from the target and the preview display is of no use. If I could watch the preview over USB, I could (almost) close the camera and see a proper preview on the connected device.
Dear customer, we apologize for the inconvenience you've encountered. It seems there was no clear way for you to contact customer service initially. Regarding the camera stopping working after three months and the screen flashing repeatedly, have you managed to reach out to our after-sales team about this? If the issue is still unresolved, please provide your contact details below and we will contact you promptly to handle the product's after-sales service. We are dedicated to ensuring your satisfaction and resolving any problems you may have with our product.
Thank you so much for your suggestion. There are many grammatical and other problems in our manual. If someone can help to modify the manual, we will give a surprise gift. Please contact: support@viptrailcam.com Your suggestion is our precious wealth, and it can also help more customers when reading the manual. Sincerely.
this is normal phenomenon. Because in the test mode, you are setting the parameters of the camera. If the front of the lens is blocked by anything, the environment detected by the camera will be night. If you move away a little and there is a bright light, it will be detected in the daytime. It will send out when it switches between day and night. clicking sound. If you cover the lens completely, it detects darkness and doesn't switch back and forth, so there's no sound. If you encounter any problems with your product, please contact us support@viptrailcam.com.
Dear customer, we apologize for the inconvenience you've encountered. It seems there was no clear way for you to contact customer service initially. Regarding the camera stopping working after three months and the screen flashing repeatedly, have you managed to reach out to our after-sales team about this? If the issue is still unresolved, please provide your contact details below and we will contact you promptly to handle the product's after-sales service. We are dedicated to ensuring your satisfaction and resolving any problems you may have with our product.
Dear customer, thank you so much for your purchase and lovely comment. We're happy that you're satisfied with the value of our product. We'll keep working hard to bring you even better products. If you have any suggestions or just want to chat about our products, feel free to reach out. Thanks again and take care!
Can you make a video on how to attach this to a tree/pole with the mounting strap, the manual doesn't make it super clear
Dear customer, thank you for your feedback. Here's a simple guide on how to attach the camera to a tree/pole using the mounting strap. First, take the strap from the package. Pass it through the designated loops or holes on the camera body. Then, wrap the strap firmly around the tree or pole, making sure it's secure and tight. Our mounting strap is designed to hold the camera firmly in place, so you don't need to worry about it falling off. We'll also consider making a video tutorial in the future to provide even more clarity. If you have any further questions or need additional assistance, please don't hesitate to contact us. We're here to help you make the most of our product.
Can this camera record footage continuously? If so, does it overwrite the oldest footage eventually?
Hi， this hunting camera can be set to video mode. For example, it can record a 20-second video with a 5-second interval (when motion is detected in front of the lens, a 20-second video will be recorded, and after 5 seconds, it will continue to detect motion in front of the lens and record again). If you set "endless capture", the camera will automatically delete the earliest recorded footage to make space on the TF card for new recordings.
Is there a way to look at the camera through an app on your phone? So you can leave it somewhere and you’ll be able to watch it record. Also what does it mean when the red light flashes over and over ?
Hi,
I am very sorry that this camera does not have a corresponding APP, and the photos and videos can only be viewed through the data cable or by reading the SD card.
The red light flashes over and over: When you are in TEST mode and close the camera, the infrared light will flash non-stop, it acts as a reminder, in TEST mode can not take pictures by detecting motion Or video, you need to turn the camera to ON mode, the blue light will flash, and it will start to work normally after the blue light is off.
Sincerely.
@@shavycassithine1761 thank you
Is it somehow possible to watch the preview image on a device connected via USB? Because I use a tripod and I need to view a defined area of a room as complete as possible. But since the tripod thread is on the backplane of the cam, when I open the case, the camera points away from the target and the preview display is of no use. If I could watch the preview over USB, I could (almost) close the camera and see a proper preview on the connected device.
Dear customer, we apologize for the inconvenience you've encountered. It seems there was no clear way for you to contact customer service initially. Regarding the camera stopping working after three months and the screen flashing repeatedly, have you managed to reach out to our after-sales team about this? If the issue is still unresolved, please provide your contact details below and we will contact you promptly to handle the product's after-sales service. We are dedicated to ensuring your satisfaction and resolving any problems you may have with our product.
Wish the manual could be written by someone who can use proper English in the explanations
Thank you so much for your suggestion.
There are many grammatical and other problems in our manual. If someone can help to modify the manual, we will give a surprise gift. Please contact: support@viptrailcam.com
Your suggestion is our precious wealth, and it can also help more customers when reading the manual.
Sincerely.
Is it normal in test mode for the camera to make a constant clicking noise and for the screen to flash, it stops if I cover the motion sensor
this is normal phenomenon.
Because in the test mode, you are setting the parameters of the camera. If the front of the lens is blocked by anything, the environment detected by the camera will be night. If you move away a little and there is a bright light, it will be detected in the daytime. It will send out when it switches between day and night. clicking sound.
If you cover the lens completely, it detects darkness and doesn't switch back and forth, so there's no sound.
If you encounter any problems with your product, please contact us support@viptrailcam.com.
Well bought 2 so far left 1 out on a tree got about 4hrs of use. Now it's not working. Shall see if other works this weekend.
Hi, Freind, Thank you so much for your comment. Could you send me an email? We will surely try our best to help you.
Dear friend, please contact: support@viptrailcam.com
No clear way to contact customer service. Camera stopped working after three months. Screen flashes elk over and over.
Dear customer, we apologize for the inconvenience you've encountered. It seems there was no clear way for you to contact customer service initially. Regarding the camera stopping working after three months and the screen flashing repeatedly, have you managed to reach out to our after-sales team about this? If the issue is still unresolved, please provide your contact details below and we will contact you promptly to handle the product's after-sales service. We are dedicated to ensuring your satisfaction and resolving any problems you may have with our product.
Just bought one seem very good value in uk
Dear customer, thank you so much for your purchase and lovely comment. We're happy that you're satisfied with the value of our product. We'll keep working hard to bring you even better products. If you have any suggestions or just want to chat about our products, feel free to reach out. Thanks again and take care!