@@SaltSpiritsyou’re making an assumption with no backing. If he’s willing to do this, I imagine it’s way less likely for people to keep trying to do this in the future
@@quietpandora4855Trick question. Twitter is a zombie; it is being animated beyond its natural life cycle by magic. Death has no meaning for it anymore.
Especially if this story is over 2 months old, before Thor blew up on the internet. Now he has a platform that would be something people will try to exploit. If that dude just did it because a random indie dev told him about the issue - that's really cool.
@@descendency He was established as a professional game developer long before this. Suggesting that he was an unknown in the business before social media isn't a solid take, that's just your perspective on him.
@@Psykout I think you miss the point which is that word of mouth is useful if one person talks to another, and it's more useful if one person talks to a lot of others, but it's the most useful if one person a lot of people trust says something to a lot of others. PS was known to other people in the industry, but I think his opinion has some brand loyalty to even customers at this point because he actually has no fear of saying the truth and holding principles.
@@luckerooni1153 What are you talking about? Who I replied to was trying to say that it was cool that the company did that for PS before he was "social media famous" disregarding the fact PS has been a dev for like a decade and at large companies to boot. He wasn't "just some indie dev", and I have no idea why you are referring to 'things at this point' when the entire chain of comments is specifically talking about BEFORE that.
I don't think this is about piracy. I mean the guy's company is literally "Pirate"Software. It's about malicious misuse and abuse of relationships and positions of privilege.
Not anti-piracy, more anti-exploitation as the guy got a free key, then tried to sell it. That's a betrayal of trust as well as possibly illegal in some countries, like selling something that says "not to be resold or whatever.
No way!!! We found the guy!!! Haha if it's really you, you are an absolute legend man. Seriously such an awesome move that you are now an immortal legend. May you battle eternally in Valhalla!!
My co-founder, Mark, sent me a link to the video. It was like getting an early Xmas present! Respectfully, though, I'm not the hero here. I know how much Devs pour into creating games, so if something as simple as the delivery mechanism fails at the end of all that work, then shame on me. Thank you for your kind words @@rigbone3587 . When Valhalla gets to know my sword, my 4.9-Star customer service record will be my shield.
They got the "product" back legally (bought it, since it wasn't G2A's fault they had the key), tracked down the leak and "executed" them (the ban), and returned the product to the seller... Yeah, i guess you could agree they're gangster...
the way a company will fix a problem is what matters most. there will always be problem, but solving them in a proper manner is all what matters at the end of the day
That and being helpfull and ease of entry. I needed glasses 15 years ago so I needed an eye test. People had been misusing the free eye exam to get a prescription and than go shop for cheap glasses. I just wanted my eyes checked and then buy glasses at that shop. Three shops said I had to pay for an eye test and were really bitchy about planning for the test as well. One slightly more expensive shop was cool and chil, booked me in half an hour later and I have been with them 15 years and 3 new perscriptions later. The store is also famous for giving out things like microfibre cloths and new cases if you lose them, as long as you are a customer. Also a walk in cleaning service for your glasses. I could save a couple of bucks somewhere else but the service is so hassle free that I never want to go somewhere else.
@@grumbeard I can understand the shops because to many people exploit the free eye tests. The shop i get my glasses from for 20+ years won't charge for the eye tests if you buy your new glasses there. And most other shops do it like that too. I overheard a conversation between two coworkers once where one was talking about his new running shoes. He went to a smaller sporting goods store, tried a lot of shoes for almost an hour with the expert help of one of the employees there and then went home to buy the shoes he liked online at the cheapest website. This is total asshole behaviour and sadly to many people are like that. Can you try all the shoes at the cheap website? Will you find expert help there? No you won't! But that's exactly what you pay extra for at the small physical store.
@@grumbeard Best way to show appreciation is naming that expensive shop you like, words of recommendation from an actual human being are as valuable as gold, both to the people in need of that information and the company receiving business from it :D
@@penteractgaming100% and it’s the biggest problem with well, almost everything. business just don’t consider the long term health and reputation of the business. if it saves $1 now, they go it, even if it costs $100 down the line.
@@lineseyaetherLots of countries run the same way. You have the ones in charge selling their own blood to make a buck and then running out of blood so they need to buy more from someone else. Instead of getting just as much power and money by being part of a powerful country they will cut corners and sell everyone short for a new boat every year.
But the thing is, that *still* maximizes your slice of the pie. $30 to buy the key, and it probably earned him several new customers from this short, and the undying loyalty of a game dev. Worth every penny, unflinchingly.
Listen, I know you're thinking about reselling these keys onto G2A. You have two options. You may return these keys unused to me. If you do so, that will be the end of it. I will not find you, I will not ban you. You can continue using this platform and we will not need to have this conversation again. But if you ignore me, if these keys appear anywhere but your own steam account for the purposes of conducting a review of the associated product, then you have a problem. For I will find you. I have a very specific set of skills that make me a nightmare for the likes of you. Once again, return the keys, or use them for their intended purpose, and that will be the end of it. If you fail to do so, however, I will find you. I will ban you. You have been warned.
I watched this video last month when it came out, and this whole thing that Thor is describing just burned the company's name and the story into my brain. Right now I'm working as a QA-Engineer on a medium sized game, and I pitched this exact service, with that exact story to some other person in the team who was looking to give out the first playable versions to journalists. Mouth to Mouth propaganda is an insane thing.
Love Keymailer from both the Dev and content creator side. Fantastic service for folks wanting to spread word of their game by getting it into the hands of content creators who actually want to play/showcase the game!
As a small streamer/ content creator, I love keymailer not only for the fact that they give a platform to a lot of small hidden gems that I probs wouldn't find otherwise,but they're so supportive and helpful with the community
Plot twist: the owner leaked the key himself from a burner account and then bought it back from himself, gaining unbreakable client trust and tons of organic word of mouth reach.
@@Xenozillexas funny as it is, modern Activision really coasts A LOT on accumulated Blizzard reputation. That's why they kept the name around unlike ALL the people and talent involved.
Having read various things about game keys (esp Factorio's problems with it and their blog posts) I'm really glad services like this exist for the indie dev community
That's who we need to support. Revolutionize the gaming industry. Legends like these created our childhoods and enriched our older years. They did this at a low cost of their souls lol. Mad respect to the OG Blizzard teams and so on.
I wish i had the intellectual capacity to think the way you do and retain so much information. Truley admire your intelligence and ethical approach to educating people about these things.
Your opinions have so much insight and influence into high quality tech companies that dont have the connections of FAANG. you make such an impact on diversifying a mysterious industry and allowing people to understand the resources and options they actually have.
I can't thank you enough for all these shorts Thor. You have so many random tips and tricks for upcoming developers that It feels like you are answering my questions before I can even think to ask them.
Reselling keys isn't a scam for the consumer, it's making profit off of the dev's product using keymailer's service. Misusing the terminology like "scam" will make the terminology less useful.
It might not be a "scam" in the literal sense but it's a gross misuse of the service as intended and the person getting banned meaning no more free games to stream/make content with, I hope it was worth the access to games going forward.
@@potato1341 Unless it was a throwaway account, probably not. I imagine it takes a non-trivial amount of work to even get access to games via Keymailer. Although given that they were trying to sell keys, I think it's more likely that the resell money was worth more than access to the games for this person.
I love that Thor always gives credit to the guys who helped him along the way. Almost none of this transfers to my job, but this is the kind of content and honesty that is rare to find anywhere
The site just needs to go, it's always been sketchy at best. You have 0 guarantee that the key you're buying isn't stolen, and 0 guarantee that it isn't a duplicate key that's already been used. Heard too many horror stories over the years of having games removed from an account days after redeeming the key because it was stolen, and people getting ripped off because the key they bought was already in use.
This man is my spirit animal.. I should've tried harder earlier in life. Legit learning from your vids. Not to make games or whatever but how I need to learn to teach people things better.
That's the kind of problem resolution that keeps customers for the duration.
this issue WILL happen again, and eventually he’ll have to stop fixing it this way (financially unviable) what happens then?
@@SaltSpiritsyou’re making an assumption with no backing. If he’s willing to do this, I imagine it’s way less likely for people to keep trying to do this in the future
@@SaltSpirits Since you can see into the future. Who is going to win this year's superbowl?
@@SaltSpiritssince you can really suppose anything, when is twitter dying?
@@quietpandora4855Trick question. Twitter is a zombie; it is being animated beyond its natural life cycle by magic. Death has no meaning for it anymore.
What a chad. Best advertisement he could have gotten for his key service
Especially if this story is over 2 months old, before Thor blew up on the internet. Now he has a platform that would be something people will try to exploit. If that dude just did it because a random indie dev told him about the issue - that's really cool.
@@descendency He was established as a professional game developer long before this. Suggesting that he was an unknown in the business before social media isn't a solid take, that's just your perspective on him.
@@Psykoutregardless, he sure as hell made the right decision lol
@@Psykout I think you miss the point which is that word of mouth is useful if one person talks to another, and it's more useful if one person talks to a lot of others, but it's the most useful if one person a lot of people trust says something to a lot of others. PS was known to other people in the industry, but I think his opinion has some brand loyalty to even customers at this point because he actually has no fear of saying the truth and holding principles.
@@luckerooni1153 What are you talking about? Who I replied to was trying to say that it was cool that the company did that for PS before he was "social media famous" disregarding the fact PS has been a dev for like a decade and at large companies to boot. He wasn't "just some indie dev", and I have no idea why you are referring to 'things at this point' when the entire chain of comments is specifically talking about BEFORE that.
That's dedication towards customer satisfaction, anti-piracy and security right there.
I don't think this is about piracy. I mean the guy's company is literally "Pirate"Software. It's about malicious misuse and abuse of relationships and positions of privilege.
how is this anti piracy?
You do realize this is an independent game developer talking about Steam keys, right? @@ElDaumo
@@ElDaumo because the game wasn't supposed to be for sale yet, but it isn't piracy, just violation of an embargo.
Not anti-piracy, more anti-exploitation as the guy got a free key, then tried to sell it. That's a betrayal of trust as well as possibly illegal in some countries, like selling something that says "not to be resold or whatever.
Holy hell thats some next level customer service
Actual zombie
(r/Anarcychess has conditioned me to say this after seeing Holy hell)
Rather lose that money than the money involved in losing customer trust.
@@tripbacca1173 unfortunately not many bussines owner can do that equation in their head 😂
@@kptmaci4979all they see is
'Answer: Money=Lost'
'Result: Ignore email'
We need more people like him. Absolute Gigachad
What kind of keys? Windows Keys?
@DengueBurger a key for his game
Steam-keys
Nikooo
Nikooo
Thats when you know that a company has integrity. Immidate corrective action too keep trust.
to*
(if somehow this correction allows me to gain trust, that would be neat)
Nah that’s when you know it’s a small company with intimate service.
ALMOST 666 likes
@@somebody-anonymousyou almost gained my trust, but you failed to also correct “immediate”
So close
@@carazy123_ That's*
Hey Thor! It means to world to me that you remember that. I sold up from Keymailer a couple of years ago, but I remember that day well :)
No way!!! We found the guy!!! Haha if it's really you, you are an absolute legend man. Seriously such an awesome move that you are now an immortal legend. May you battle eternally in Valhalla!!
My co-founder, Mark, sent me a link to the video. It was like getting an early Xmas present! Respectfully, though, I'm not the hero here. I know how much Devs pour into creating games, so if something as simple as the delivery mechanism fails at the end of all that work, then shame on me. Thank you for your kind words @@rigbone3587 . When Valhalla gets to know my sword, my 4.9-Star customer service record will be my shield.
Let's goooóooooooooooo
this reminds me the internet can be kinda cool sometimes
Him (real)
Important note: KEYMAILER IS GANGSTER.
Keymailer fricken bawlin
They got the "product" back legally (bought it, since it wasn't G2A's fault they had the key), tracked down the leak and "executed" them (the ban), and returned the product to the seller...
Yeah, i guess you could agree they're gangster...
That's a hell of a conclusion to jump to
@@WhereNothingOnceWas I'll put you up to date with zoomer lingo. They mean keymailer is freakin cool
@@mahuk.That's not Zoomer language, this is way older. At least from Gen Y or Gen X.
the way a company will fix a problem is what matters most. there will always be problem, but solving them in a proper manner is all what matters at the end of the day
That and being helpfull and ease of entry. I needed glasses 15 years ago so I needed an eye test. People had been misusing the free eye exam to get a prescription and than go shop for cheap glasses. I just wanted my eyes checked and then buy glasses at that shop. Three shops said I had to pay for an eye test and were really bitchy about planning for the test as well. One slightly more expensive shop was cool and chil, booked me in half an hour later and I have been with them 15 years and 3 new perscriptions later. The store is also famous for giving out things like microfibre cloths and new cases if you lose them, as long as you are a customer. Also a walk in cleaning service for your glasses. I could save a couple of bucks somewhere else but the service is so hassle free that I never want to go somewhere else.
@@grumbeard
I can understand the shops because to many people exploit the free eye tests. The shop i get my glasses from for 20+ years won't charge for the eye tests if you buy your new glasses there. And most other shops do it like that too.
I overheard a conversation between two coworkers once where one was talking about his new running shoes. He went to a smaller sporting goods store, tried a lot of shoes for almost an hour with the expert help of one of the employees there and then went home to buy the shoes he liked online at the cheapest website.
This is total asshole behaviour and sadly to many people are like that. Can you try all the shoes at the cheap website? Will you find expert help there? No you won't! But that's exactly what you pay extra for at the small physical store.
@@omadduxo huh, well ill give the guy credit for the smart thinking, granted it is a little "rude"(?) of him but oh well
@@grumbeard Best way to show appreciation is naming that expensive shop you like, words of recommendation from an actual human being are as valuable as gold, both to the people in need of that information and the company receiving business from it :D
@@Joshx2415 Oh I always do when the subject of glasses come up. I have no problem giving a good shop or chain some advertisement when it is deserved.
bro did not let that slide AND took it personally. what a dawg
Now thats someone that cares about the industry as a whole, not just his slice of the pie.
This is what you do if you care about your slice of the pie. Thats what people dont understand. Once that trust is lost, their profits go with it.
@@penteractgaming Thats so damn true
@@penteractgaming100% and it’s the biggest problem with well, almost everything. business just don’t consider the long term health and reputation of the business. if it saves $1 now, they go it, even if it costs $100 down the line.
@@lineseyaetherLots of countries run the same way. You have the ones in charge selling their own blood to make a buck and then running out of blood so they need to buy more from someone else. Instead of getting just as much power and money by being part of a powerful country they will cut corners and sell everyone short for a new boat every year.
But the thing is, that *still* maximizes your slice of the pie. $30 to buy the key, and it probably earned him several new customers from this short, and the undying loyalty of a game dev. Worth every penny, unflinchingly.
Bro is the John Wick of Keymailer
Listen, I know you're thinking about reselling these keys onto G2A. You have two options. You may return these keys unused to me. If you do so, that will be the end of it. I will not find you, I will not ban you. You can continue using this platform and we will not need to have this conversation again. But if you ignore me, if these keys appear anywhere but your own steam account for the purposes of conducting a review of the associated product, then you have a problem. For I will find you. I have a very specific set of skills that make me a nightmare for the likes of you. Once again, return the keys, or use them for their intended purpose, and that will be the end of it. If you fail to do so, however, I will find you. I will ban you. You have been warned.
@@webbowser8834 John Wick and Taken have the two most badass protagonists.
"It was just a fckin key..." dies
"It was just a fckin key..." dies
I love the amount of passion you have while talking about someone that does the good thing, it gives me life
Amen brotha
Truly a gigachad moment. And that purchase led to this story, which will increase traffic to his service. Integrity pays.
I watched this video last month when it came out, and this whole thing that Thor is describing just burned the company's name and the story into my brain. Right now I'm working as a QA-Engineer on a medium sized game, and I pitched this exact service, with that exact story to some other person in the team who was looking to give out the first playable versions to journalists.
Mouth to Mouth propaganda is an insane thing.
Love Keymailer from both the Dev and content creator side. Fantastic service for folks wanting to spread word of their game by getting it into the hands of content creators who actually want to play/showcase the game!
As a small streamer/ content creator, I love keymailer not only for the fact that they give a platform to a lot of small hidden gems that I probs wouldn't find otherwise,but they're so supportive and helpful with the community
This is the best kind of advertising keymailer could get.
Plot twist: the owner leaked the key himself from a burner account and then bought it back from himself, gaining unbreakable client trust and tons of organic word of mouth reach.
That’s the dedication I will forever be loyal towards.
That’s the kind of integrity that builds the best trust in a company
I forgot this was playing on loop and yet 15 mins didn't bother me hearing this loop as background noise lol great proof of service in keymailer.
That is frigging amazing. Making business decisions not on short term profit, but from heart and to create and maintain an awesome product / company
In the words of Picard, engage
The guy who sold the key when he hears the owner of keymailer outside his house
Not only did he uphold his reputation, those actions made it to us via this short. This is the best promotion for keymail lol
Reputation is the best marketing long term
Bayer seems to be doing just fine.
Yeah, it works well for Blizzard. Too good even.
@@Xenozillexas funny as it is, modern Activision really coasts A LOT on accumulated Blizzard reputation. That's why they kept the name around unlike ALL the people and talent involved.
Yep and valve has been riding that wave for YEARS
Having read various things about game keys (esp Factorio's problems with it and their blog posts) I'm really glad services like this exist for the indie dev community
Engaged. Thank you Mr. John Software for this great content, what a great platform!
I love it when business owners take issues directly into their own hands, and with speed. Like old times. Shows a lot of respect
That's who we need to support. Revolutionize the gaming industry. Legends like these created our childhoods and enriched our older years. They did this at a low cost of their souls lol. Mad respect to the OG Blizzard teams and so on.
Dedication to customer satisfaction is key. It's all about integrity and trust.
I wish i had the intellectual capacity to think the way you do and retain so much information. Truley admire your intelligence and ethical approach to educating people about these things.
Your opinions have so much insight and influence into high quality tech companies that dont have the connections of FAANG. you make such an impact on diversifying a mysterious industry and allowing people to understand the resources and options they actually have.
Now THAT is a story worth sharing for all due credit!
A single good person can save a company. A lot of good people can make a damn good company!
That is super impressive, good job on Keymailer for maintaining customer trust
That is service. He would definitely keep my business and I would be advertising them with my whole chest. 10 toes down and all the jazz.
Thats some customer service right there.
Nice username
What a legend! This is just sheer dedication to keep the customer - in this case; you - satisfied. Respect!
Businesses do not realize that doing stuff like this is 10x more effective and 10x cheaper advertising than paying to make actual ads
Damn. Thats what integrity looks like
I can't thank you enough for all these shorts Thor.
You have so many random tips and tricks for upcoming developers that It feels like you are answering my questions before I can even think to ask them.
I think the website got the 'Hug of Death.' lol
Companies like that are the companies that keep customers FOR LIFE!
Dang...... Absolutely COMITTED to keeping the integrity of the customer safety. Bravo!
Keymailer is amazing it gives small creators and streamer opportunities to play more new games than they could afford otherwise
“Oh, someone’s trying to scam my customers? Begone, THOT!”
- Gigachad Keymailer
It's generally "thot" in this context.
@@BFedie518 thanks, wasn’t sure
Reselling keys isn't a scam for the consumer, it's making profit off of the dev's product using keymailer's service.
Misusing the terminology like "scam" will make the terminology less useful.
It might not be a "scam" in the literal sense but it's a gross misuse of the service as intended and the person getting banned meaning no more free games to stream/make content with, I hope it was worth the access to games going forward.
@@potato1341 Unless it was a throwaway account, probably not. I imagine it takes a non-trivial amount of work to even get access to games via Keymailer.
Although given that they were trying to sell keys, I think it's more likely that the resell money was worth more than access to the games for this person.
He's about to hit one million subscribers! Congratulations, sir! Great job, and thank you for putting in the work to be such a great creator.
Well their website is down now lol. Probably thanks to this short haha.
I love that Thor always gives credit to the guys who helped him along the way. Almost none of this transfers to my job, but this is the kind of content and honesty that is rare to find anywhere
Sad G2A wouldn't allow devs to report stolen keys
They wouldn’t have a business if they could
Considering that they exist for the sole purpose of selling stolen keys, duh.
The site just needs to go, it's always been sketchy at best. You have 0 guarantee that the key you're buying isn't stolen, and 0 guarantee that it isn't a duplicate key that's already been used.
Heard too many horror stories over the years of having games removed from an account days after redeeming the key because it was stolen, and people getting ripped off because the key they bought was already in use.
I love watching this guys videos, like shit man, I learn so much about the logistics behind games and game creation
This man is my spirit animal.. I should've tried harder earlier in life. Legit learning from your vids. Not to make games or whatever but how I need to learn to teach people things better.
All this stuff he talks about, goes way beyond me sometimes. But I have to respect the rawness. Straight to the point, no bs. I’m subscribed.
I was JUST commenting on another short about how much I'm learning from you about game dev and HERE WE ARE AGAIN FIVE MINUTES LATER
This is by far one of the best stories I’ve heard about the gaming industry in a long time.
Dude this guy has the best advice
i love these shorts dont ever stop pls
This is a prime example of Money can be earned but loyalty must be maintained fucking beautiful
That Key maybe cost´s a few bucks but that trust is priceless.
I love how whenever I watch a pirate software video I gain knowledge
Thats a saint right there. A fuggin treasure.
When even on RUclips Shorts Thor manages to send a hug of death.
I know EXACTLY what I'll use when I publish my game. THIS is how to win a customer for life, just pure awesomeness.
Best key mailer add ever ! You can not buy that level of authentic review !
That’s a good businessman right there. Took responsibility on his end, went above and beyond, and thereby ensured his customer’s continued patronage.
That’s amazing. Talk about trusting a service.
Every single part of this is just magnificent
Keymailer is not just a keymailer, keymailer is the man of the smart people. I LOVE KEYMAILER
I love Thor and everyone in Pirate Software. He's always putting others up. Well deserved 1m subs!!
This guy is some kinda lad for sure. Big Win.
took that shit personal
Thanks for this channel 🙌
that dude went above and beyond, mad props for going the extra mile.
as it should be. love hearing stories like this. dudes a chad.
That's the kinda customer service that will keep you around. Good on him!
Here’s to hoping that guy got at the very least a small raise.
I love hearing about situations like this where someone takes it in themselves to correct what was done and do the right thing. What a baller
Actual internet hero.
Now THAT is knowing what the important qualities of your service are!
That speaks volumes about their service. Wow. Gj
keymailer dude: "say less"
That’s how you earn a customer for life
"i'm making this a personal affair"
- the keymailer guy probably
Integrity; So far and few between, when shown, we all lose our minds.
Go keymailer.
That dude just earned his company a hella good advertisement
The best marketing possible is good service
Thats the kind of customer service that earns a business a lifetime customer. Need more of that in the world.
That's what we call going beyond the required parameters to keep your customers happy and loyal.
This advertisement only cost that guy as much as the game key
Thor: "So uhh... I only use keys through your platform..."
Keymailer, readying his flamethrower: "Interesting... go on?"
i love keymailer, used to stream games i got from there once a week and it was a blast!!
Damn that's some real integrity and dedication to retaining trust
You know what they say: honesty is
*_K E Y_*
you just sold me on keymailer with a free ad
...And earned himself some very well deserved advertising.
Dude 100% wrote off the expense
That kind of gesture literally made you have thst fallout moment where the message popped up and it said "you liked that immensely" 🤣🤣 true ali shit
Dude, what an absolute God. Someone give that Keymailer man a Successor Chapter!
when a dev says streamers are inside the industry you know the industry is beyond saving
And that positive experience he gave you bought him an advertisement worth orders of magnitude more than the key