Hi Robert, we understand you may have been having trouble with connectivity to our e-smart App. We would like to get this rectified for you as soon as possible. Please send your details to service@evonicfires.co.uk and we will be in touch
I’ve had the same problem it gets resolved for a few days then back to no connectivity Just not worth it .. with software this bad it needs to be able to manually turn on
Good evening, I'm trying to pair my evonic fire with the e-smart app after changing my local wifi connection (I updated it to a fiber connection) but I can't do it. The fire is always switched on (I switched off and on several times, also removing the general energy power) I reset it, i don't know what to do. The only thing i know is that i spent a lot of money without using my fire! Please help me!
This app does not work. When switching back to our WiFi it cannot find the fireplace so cannot use.
Exactly the same never connects yet have no issue with any other device
How many of you out there have tried this and it actually worked?
Hi Robert, we understand you may have been having trouble with connectivity to our e-smart App. We would like to get this rectified for you as soon as possible. Please send your details to service@evonicfires.co.uk and we will be in touch
@@evonicfires3470 Thank you, just sent info
I have the same problem
I’ve had the same problem it gets resolved for a few days then back to no connectivity
Just not worth it .. with software this bad it needs to be able to manually turn on
Good evening,
I'm trying to pair my evonic fire with the e-smart app after changing my local wifi connection (I updated it to a fiber connection) but I can't do it.
The fire is always switched on (I switched off and on several times, also removing the general energy power) I reset it, i don't know what to do. The only thing i know is that i spent a lot of money without using my fire! Please help me!
Did you get it working?
Having issues connecting the fire to the router, this doesn't work. Disappointed