This CANNON MX492 is the MOST difficult printer I've used IN MY LIFE!! I have been trying for AGES to get the scanner to work! THANK YOU, THANK YOU for clarifying how to scan!
Truly appreciate the video--Have had this printer several years and love it, but never had the patience to follow the manual directions without getting irritated! Now I am scanning at a fast pace, which is what I wanted the dang thing for 3.5 yrs ago! Thanks :)
Had this printer for years bruh! And until today just right now, after watching your vid…i finally got the top loader to scan. Always thought i was doing something wrong or it just wasn’t working right. Never realized it ONLY works by way of using system prefs on mac. Like u, i am the same, all apple. Apple to air drop prints on all devices. iPads, iPhones, the MacBook and the iMac is hardlined, using the usb cable…that i,too…had to go get myself. But necessary for scanner. All was fine except i could never get the top loader to work….until just now today! So thank you for that.
As of Fall 2021 this video is still the most helpful one I’ve seen. On windows I had to download the Microsoft Scan app to adjust the settings he explains in the video.
Coffee & Tech I'm so glad that you put up this video! I've always had the notion of going threw my printer software settings found in the Devices & Printers tab. This video cuts down the seek time of finding the correct folder so I can use the Scanner option at my own leisure. Thanks a million and I hope your subscriber base grows.
"the buttons on the top don't really do anything when you hit scan..." ... very true, I sat at my computer for at least 15min wondering why I wasn't getting any scanned documents. thanks so much for your help! this was awsome ... just a note for PC owners, might have to click the mx490 series version that is the scanner, not the printer. for whatever reason on my PC it likes to show 3 of the same printers but one of them is the scanner.
This helped me a lot! I couldn't figure out why when I was trying to scan a single page it kept showing up as separate images. I changed the settings after watching your video. New subbie. Thanks!
Btw. Looking at other comments-I can identify with “I was ready to throw it out and get a new printer “. Thought it was just too old. You saved a Canon Printer!!
Kalem I love you! I have this printer for years and I was never able to scan bc I didn't know how. within the first 5 min of this video I was already a pro. Thank you so much.
Thank you so much. I have the 490 series but it was similar just less options and details but the function works from the same systems preferences place. Again life saver!
Ok I figured it out but thank you for your tutorial it really came in handy once I downloaded the driver. (I’m computer challenged) Thanks for your help❤
Just got this printer and discovered this video. Would you please make a playlist for all these mx492 printer videos? That way we can autoplay the series while setting up our printers👍. Thanks!
This was amazingly helpful, i have been struggling for months. I have subscribed as i thought this printer would be super easy to use but seems to be bit of a challange.
Thanks so much Kalem. You really helped me. I guess the secret is to choose the series 2 for scan on the MX492. Choose Mx 492. -No Series2 for printer. I think that’s the clue. Anyway I got my pages scanned using series 2. But nothing prints when I use mx492 Series2. How about that. Thanks so much.
Hi, when I open printer and scanners on my MacBook the scanner option isn’t even visible. I am able to print on my mx 409 and used to be able to scan but not sure what’s happening? Can you help me?
If you’ve ever used another printer they’ll be a list of them when you open up the printer settings. Make sure you have the mx492 selected and then the scanner option should pop up. If not let me know.
@@CoffeeTech yeah, I know that list... however, I recently took my MacBook Pro to the geek squad for them to reset it like brand new so I can free up some storage that “other” was taking a lot of. Before wiping my MacBook I was able to scan with no problem. This is the only printer I have ever used & at this moment it only prints documents from my Mac. There is no “list” in the printer box just one printer listed and it’s the mx490. I even tried using a usb to have the printed side rly connected but no scanner option. I went to download the IJ scanner file from the cannon website and nothing.
Thanks for the video, was super helpful, but I'm still struggling. Do you have any idea why the printer won't recognize that the document is in the feeder? It just keeps telling me "no document loaded" and it's pretty infuriating.
Probably because it’s not pushed in far enough or the printer is broken. There should be a beep when you insert the paper. If it’s not working then try unplugging the printer from your computer restarting the computer and try again. Keep me posted
@@CoffeeTech Thank you so much for your reply! I finally jiggled it into working but let me tell you how great it is to know that you are out there and responsive, just when I was about to throw things out the window! Subscribing now!
Tonya Kallfelz go to the canon website and download all the current drivers. Then go to your applications and choose the canon utility tool that should have downloaded with the drivers and should have been saved in your utilities area. Use the tool to scan and print. It should just have an option listed to do both. Let me know what happens.
When I am in the "Printers and Scanners" place (1:24 in your video) my Canon MX490 shows up under printers but no scanners show up. Any idea why? It does on my old MacBook but I just got a new one and now I am trying to scan to it.
just realized there is a separate driver that needs to be installed for the scanner function. Once I did that I was able to follow the steps on the video. Thank you!
If you simply choose the item you want to print and then click the send arrow it’ll give you the option to send it to a printer. As long as your printer is on your home network it’ll find it and just click copy.
trying to scan paper i put in scanner don't know what i did got it to scan the first paper have no idea what I did and can't figure out how to get it to scan the second paper. What am i doing wrong
Tdgffh Cgfdgh the feeder should take all the pages into itself. Unless your pages aren’t pushed in evenly and the printer can’t identify that there are more pages. As long as the feeder option is chosen just follow the steps. Let me know if it works.
Karen Hicks I didn’t even have the show details option. But by the grace God I’m up and running🙌🏾. I had to go to the cannon website and download the current driver for the scanner (you don’t need the printer one of your printer is connected). After all that i the scanner still didn’t show up here, so I went to image capture app, from there you should be able to follow his instructions.
Hi, thanks for the video, but when I go the process nd select my Canon Printer MX 490 series two option, the only option that I have is "open print queue" I cannot get into "scanner" option, can you help please? thanks
Hmmm there should be a label that says printer. If you click it there should be a drop down box with scanner listed. You should be able to click it. If not I’m not sure where it should be.
@@CoffeeTech I understand what you are saying, however it's not there. I bought this second hand, it is brand new, but I never got the CD that came with it, do you think that may be the issue?. Thank you in advance
@@keepercoach You can post a screenshot of it to your Instagram account and then post the link to your Instagram account here. I can take a look and answer it for you. If you have an Instagram account that is. Then you can delete the screenshot afterwards.
My Physical printer says mx492 on it and when I open the printer and scanners menu on my Mac it says that the printer is a mx490 and there is no scanner option what do I do?
Zachary Rosado it’s just referring to the mx490 series of printers. If it’s not recognizing the scanner unplug, turn off the printer and shut down your computer and try again. Let me know what happens
I used to be able to do this over WIFI and now it no longer sees the printer through Image Capture even thought it does see it when I want to print. Any ideas?
It only goes to 600, I had a scanner in 2005 that went to 2400. I used Photoshop with it. I have Canon MX490, I'm hoping to use Photoshop with it. In Photoshop click File/Import/TWAIN. But Nowadays your scanner will appear instead of TWAIN.
I'm over here in tears cause mine won't even recognize the scanner function in system preferences, do you have a video on that? please send help and tissues
That’s the biggest complaint I get. Unfortunately if it doesn’t recognize the scanner function I don’t know how to make it recognize the scanner function. Those printers just suck
@@CoffeeTech well thanks anyway for replying, i ended up doing it from my phone. And it's good to know that i'm not insane either lol. I guess with this printer you either get cheap or compatible lol
I spent 2 hours trying to figure out why I couldn't scan and no one could help... and in 4 minutes you solved my problem. Thank you SO much my friend.
Yoooooo I love this. I'm so glad I could help. Anytime. Do you need help with anything else?
Me too!
This CANNON MX492 is the MOST difficult printer I've used IN MY LIFE!! I have been trying for AGES to get the scanner to work! THANK YOU, THANK YOU for clarifying how to scan!
Truly appreciate the video--Have had this printer several years and love it, but never had the patience to follow the manual directions without getting irritated! Now I am scanning at a fast pace, which is what I wanted the dang thing for 3.5 yrs ago! Thanks :)
Albee hell yeah. Awesome
Wow, I know this is 4 years old, but I couldn't figure it out until I saw your video. YOU ARE THE MAN!! Worked Great. Thanks.
Yeeeeeah lol anytime my friend
I wish every "how to" video on RUclips was this straight forward. Thank you, man!
😉
You saved a printer from being tossed out of the window today! This was so helpful, thank you so much!
LOL yaaaas
SOO TRUE!!!
Thank you for this video. I have watched it at least four times over the years to reacquaint myself with how to do it!
RICK __ heeeey awesome. Anytime
Had this printer for years bruh! And until today just right now, after watching your vid…i finally got the top loader to scan. Always thought i was doing something wrong or it just wasn’t working right. Never realized it ONLY works by way of using system prefs on mac. Like u, i am the same, all apple. Apple to air drop prints on all devices. iPads, iPhones, the MacBook and the iMac is hardlined, using the usb cable…that i,too…had to go get myself. But necessary for scanner. All was fine except i could never get the top loader to work….until just now today! So thank you for that.
As of Fall 2021 this video is still the most helpful one I’ve seen. On windows I had to download the Microsoft Scan app to adjust the settings he explains in the video.
Awesome
Wow. Thank you so much!! This worked perfectly. I was clueless, exhausted, and exasperated. You just got me all the way in business. Thanks so much!!
Awesome thank you so much I was able to set up my PC with this video.
Coffee & Tech I'm so glad that you put up this video! I've always had the notion of going threw my printer software settings found in the Devices & Printers tab. This video cuts down the seek time of finding the correct folder so I can use the Scanner option at my own leisure. Thanks a million and I hope your subscriber base grows.
DoTheEvolution78 thank you my friend. If you have any other questions let me know.
Thank you for making the most difficult process simple!
better advice than Canon offers
Charles Archer hey man.... thanks
Thank you very much. I can never find Mac help.
I was so happy to see your scan video help for people with Mac's :-)
Heck yeah.
"the buttons on the top don't really do anything when you hit scan..." ... very true, I sat at my computer for at least 15min wondering why I wasn't getting any scanned documents. thanks so much for your help! this was awsome ... just a note for PC owners, might have to click the mx490 series version that is the scanner, not the printer. for whatever reason on my PC it likes to show 3 of the same printers but one of them is the scanner.
Michael Nicolaou thanks I didn’t know that about the pc version
Thank you times 1,000,000!!! I have been trying to figure this out for HOURS!!!!
This helped me a lot! I couldn't figure out why when I was trying to scan a single page it kept showing up as separate images. I changed the settings after watching your video. New subbie. Thanks!
That’s awesome. I’m glad
Btw. Looking at other comments-I can identify with “I was ready to throw it out and get a new printer “. Thought it was just too old. You saved a Canon Printer!!
I had to scan and send a offer letter with my signature and it had to be done by tonight. Couldn’t figure it out, but you saved me!!! Thank you!
Cesar Rodriguez yoooo I love it. Glad I could help
Thank you so much! I literally spent an hour trying to figure it out! I needed to save it to my desktop. "Document La La Land" indeed!
Hernidia Guerra-Adams :) anytime
Had printer for a few years now' this is the first time I have ever scanned a document,just couldn't believe,
Thank you,
Sarah Duberry heeeey I love that. Glad I could help. Post this video somewhere
Sarah Duberry Omg same with me. It pretty much collects dust while wait to do all my printing and scanning at work. This printer is the worst
Rose Daphneé RIGHT!!! Burn it. Just burn it live on RUclips, tag me in the video and I’ll send you a new color ink cartridge for your new printer.
Kalem I love you! I have this printer for years and I was never able to scan bc I didn't know how. within the first 5 min of this video I was already a pro. Thank you so much.
Evellyn Monteiro Evellyyyyyn man girl. Glad I could help
Thank you so much brother. I was waiting 30 minutes thinking it would scan multiple items right away. Good looking with the video
Sir Charles Xavier anytime my man
You are literally so adorable. Thank you for this!
Lol thank yooooouuu
Thank you so much. I have the 490 series but it was similar just less options and details but the function works from the same systems preferences place. Again life saver!
Laura Cunningham hey anytime
Ok I figured it out but thank you for your tutorial it really came in handy once I downloaded the driver. (I’m computer challenged) Thanks for your help❤
Lol awesome glad I could help
Just got this printer and discovered this video. Would you please make a playlist for all these mx492 printer videos? That way we can autoplay the series while setting up our printers👍. Thanks!
mickyunit sure
Thank you, I have to scan homework TONIGHT and my brother is at work!
Dog Lover hey.... anything I can do to help I’m happy to do it
Thank you!! You explained the directions very well.
Clear and concise. Thank you
Anytime
You legit just solved all my problems. ALL MY PROBLEMS.
Rachael Freitas ahhhh I love it
This was amazingly helpful, i have been struggling for months. I have subscribed as i thought this printer would be super easy to use but seems to be bit of a challange.
Renee Cloete yeah it’s a big challenge. I’m not sure how or why it was designed so difficult to use
Wow thank you! Nice job. I need this for my first book to scan my Poodle PDF Artwork! I so much appreciate this video! :)
Thanks so much Kalem. You really helped me. I guess the secret is to choose the series 2 for scan on the MX492. Choose Mx 492. -No Series2 for printer. I think that’s the clue. Anyway I got my pages scanned using series 2. But nothing prints when I use mx492 Series2. How about that. Thanks so much.
Is the document feeder the glass or where you insert papers to copy?
Plan with Redd where you insert the paper copy
i looked for hours...thanks Kalem.
Hi, when I open printer and scanners on my MacBook the scanner option isn’t even visible. I am able to print on my mx 409 and used to be able to scan but not sure what’s happening? Can you help me?
If you’ve ever used another printer they’ll be a list of them when you open up the printer settings. Make sure you have the mx492 selected and then the scanner option should pop up. If not let me know.
@@CoffeeTech yeah, I know that list... however, I recently took my MacBook Pro to the geek squad for them to reset it like brand new so I can free up some storage that “other” was taking a lot of. Before wiping my MacBook I was able to scan with no problem. This is the only printer I have ever used & at this moment it only prints documents from my Mac. There is no “list” in the printer box just one printer listed and it’s the mx490. I even tried using a usb to have the printed side rly connected but no scanner option. I went to download the IJ scanner file from the cannon website and nothing.
Omgness THANK YOU so much!! I couldn't figure this crap out for the longest time!
cxiong Awesooooomeness. Anything else you need
You Sir, are a lifesaver and I can not thank you enough!!
Kathy W lol why thank you
Kathy W you can sub. That’s a great thank you
Thank you for having such a great tutorial and saving me so much time!
Thank you so much. Here's another name for your channel; Mellow Tech Fellow.
Lol I love that
gosh golly you saved my bacon, thanks!
Lol that’s awesome. I’m glad
question: do you need ink to scan documents on this printer? still a newbie w printers !
Erica no not unless you plan on printing the scanned documents
Coffee & Tech thank you very much!!
Thanks for the video, was super helpful, but I'm still struggling. Do you have any idea why the printer won't recognize that the document is in the feeder? It just keeps telling me "no document loaded" and it's pretty infuriating.
Probably because it’s not pushed in far enough or the printer is broken. There should be a beep when you insert the paper. If it’s not working then try unplugging the printer from your computer restarting the computer and try again. Keep me posted
@@CoffeeTech Thank you so much for your reply! I finally jiggled it into working but let me tell you how great it is to know that you are out there and responsive, just when I was about to throw things out the window! Subscribing now!
Please help! I don't get an scanner option. When I click on the printer name under the scanner and printers, there is not a tab to open scanner.
Tonya Kallfelz really? Is the printer turned on? I’m not sure why the heck it wouldn’t be there. Are you Mac or pc?
Coffee & Tech I am a Mac person. I even deleted the software and reload it again. I spend several hours trying to figure it out and never did.
Tonya Kallfelz go to the canon website and download all the current drivers. Then go to your applications and choose the canon utility tool that should have downloaded with the drivers and should have been saved in your utilities area. Use the tool to scan and print. It should just have an option listed to do both. Let me know what happens.
it really worked !!!! Thanks for the editorial , was a great help
Wilfried Pletzinger OF COURSE IT WORKED HOW DARE YOU LOL 😂 anytime
Thank you! This thing is so finicky, your video really helped.
I'm still a bit confused.. is this for laying a photo on the flatbed or inserting things into the feeder?
Zed Linger Inserting things into the feeder
Where can I get Canon mx490 series 2? Accidentally deleted it and can’t find it again. It’s much better than the IJ Utility for scanning.
Anywhere really. I’m pretty sure a Google search should ring one up pretty quickly. Maybe even an eBay search
When I am in the "Printers and Scanners" place (1:24 in your video) my Canon MX490 shows up under printers but no scanners show up. Any idea why? It does on my old MacBook but I just got a new one and now I am trying to scan to it.
Jenny Dipzinski try looking in the printer secretion there Mo got be a drop down that you can change to scanner. If it doesn’t work let me know
@@CoffeeTech I have the same problem, no drop down box to change to scanner
just realized there is a separate driver that needs to be installed for the scanner function. Once I did that I was able to follow the steps on the video. Thank you!
Paloma hollaaaa I’m glad you got it taken care of
Not bad but I don’t have a desktop I only use iPad or iPhone so what do I do now?
If you simply choose the item you want to print and then click the send arrow it’ll give you the option to send it to a printer. As long as your printer is on your home network it’ll find it and just click copy.
Great information ! THANK YOU !
Anytime
THANK YOU for this video. It helped me so much!
Malia Watlington I’m glad. That’s awesome.
Uhhh quite honestly I don’t know what that means.🤗Thanks for makin me laugh while I fight with this thing!
Thank you, I am finally able to scan. Awesome.
Sheila Renee Middleton that’s awesome 😎
This video was so helpful
James Clark heeeey I’m glad let me know if you need anything else
Hi Tech... thanks so much for a clear and concise explanation. I am going to try it; if it doesn't work....I am sure it'll be on me :)
Ann Cruz-Green lol no problem. Let me know how it goes
How did it go, Ann?
You are a life saver.
Lol I’m glad I could help
You really helped me out of a jam. THANK YOU!
Natalie Jasmine i got your back
bruh...you just gave me mad time back lol
marcus johnson-smith lol anytime bro
trying to scan paper i put in scanner don't know what i did got it to scan the first paper have no idea what I did and can't figure out how to get it to scan the second paper. What am i doing wrong
Tdgffh Cgfdgh the feeder should take all the pages into itself. Unless your pages aren’t pushed in evenly and the printer can’t identify that there are more pages. As long as the feeder option is chosen just follow the steps. Let me know if it works.
Thank you for your video. It solved my problem in a minute. Lol.
KimnLee 1957 hey that’s what I’m here for
Is there any chance to copy with this thing?
Hermann26 ahhh I’m not sure, but I’ve never done it
can you scan a book page, front and back, using the adf? would be amazing to turn my books digital
derik gil ugh dude that would take forever. I suggest getting an audible.com account. You get 2 audio books with your first signup.
Truly helped me! Thanks for doing thia video.
Awesome tutorial...can you show how to load the paper in this silly thing?
Can I print and collate from the scanner?
No unfortunately not. At least I haven’t figured out how to
When I click on Show Details, none of the options show, just the blank scanner screen. Help please!
Karen Hicks I didn’t even have the show details option. But by the grace God I’m up and running🙌🏾. I had to go to the cannon website and download the current driver for the scanner (you don’t need the printer one of your printer is connected). After all that i the scanner still didn’t show up here, so I went to image capture app, from there you should be able to follow his instructions.
Hi, thanks for the video, but when I go the process nd select my Canon Printer MX 490 series two option, the only option that I have is "open print queue" I cannot get into "scanner" option, can you help please? thanks
Hmmm there should be a label that says printer. If you click it there should be a drop down box with scanner listed. You should be able to click it. If not I’m not sure where it should be.
@@CoffeeTech I understand what you are saying, however it's not there. I bought this second hand, it is brand new, but I never got the CD that came with it, do you think that may be the issue?. Thank you in advance
@@keepercoach no because the drivers should download automatically.
@@CoffeeTech I wish I could post a screen shot for you, I think I will have to get in touch with Canon, thank you for your patience....cheers
@@keepercoach You can post a screenshot of it to your Instagram account and then post the link to your Instagram account here. I can take a look and answer it for you. If you have an Instagram account that is. Then you can delete the screenshot afterwards.
wow! my computer does not have the option for me to select scan when I go to system preferences. Can you please help me?
Hmmm unfortunately unless I can see the preference screen I can’t guide you. I’m not sure why it’s not there.
@@CoffeeTech Neither do I. Is there a way for me to show you, that it ain’t there. Wow! Now I am all thumbs 👍🤪👍
where is the document feeder located?
Kelee Jackson on top of the printer
@@CoffeeTech thanks so much
My Physical printer says mx492 on it and when I open the printer and scanners menu on my Mac it says that the printer is a mx490 and there is no scanner option what do I do?
Zachary Rosado it’s just referring to the mx490 series of printers. If it’s not recognizing the scanner unplug, turn off the printer and shut down your computer and try again. Let me know what happens
Hi, it wont show on the scanner device list but it shows on the printer. Huhu how do I fix this?
Hmmm there should be an option right next to the printer option. IDK 🤷🏾♂️
AWESOME!!! Thanks Kalem!
Magical! And simplified for us scanner dummies
Elyzabeth Pham lol yaaaas I’m glad it helped. Share it if you know someone in need and as always subscribe for more content
Thank you Kalem!
Absolutely
where do i find this printer and scanner thing that u click on
thank you so much! this is very helpful! yay!
Great. Thanks so much
what about scanning multiple pages to one document?
Coffee and Tech where is the model number to the Canon MX492
Should be on the back or the bottom of the unit
Thanks for the help appreciate ! Stay safe!!
Anytime my friend
Very helpful! Thank you.
Egypt Graham you got it ;)
I used to be able to do this over WIFI and now it no longer sees the printer through Image Capture even thought it does see it when I want to print. Any ideas?
Luana Mercy nope. I think they send a self destruct code to these things every 6 months
Luana Mercy I’m not sure why it would have stopped unless maybe any routers in the house may have reset.... or not
when i go to system preferences, it only says Canon MX490 series and then the only option i have is 'open print queue'
Rene Lederman Let me check it out
Very helpful...Thanks!
virgodv you know it. Anytime
soooo helpful, thank you!!!
you are SO EFFING AWESOME!!!! THANK YOU!!
You totally rock!!! Thanks so much!
Bonniediva aaahyyyyy nice
Thank you, so much. You are wonderful!
Janet Howe thank you so much
Thank you for your help I was ready to tear this printer up!!!!
Jazmine French lol so many people angry with this darn thing
The printer only shows as a printer not a scanner. How do I get it to open a scanner quevue?
It only goes to 600, I had a scanner in 2005 that went to 2400. I used Photoshop with it. I have Canon MX490, I'm hoping to use Photoshop with it. In Photoshop click File/Import/TWAIN. But Nowadays your scanner will appear instead of TWAIN.
Solid video, thank you!
Sergio Palacios Jr :) thank you
Thank you so much it really helped me out
Donna McKenzie anytime friend
I'm over here in tears cause mine won't even recognize the scanner function in system preferences, do you have a video on that? please send help and tissues
That’s the biggest complaint I get. Unfortunately if it doesn’t recognize the scanner function I don’t know how to make it recognize the scanner function. Those printers just suck
@@CoffeeTech well thanks anyway for replying, i ended up doing it from my phone. And it's good to know that i'm not insane either lol. I guess with this printer you either get cheap or compatible lol
@@DangerWifeDodd no problem. You should sub to the channel. I always have updates on things like that
@@CoffeeTech great idea I will right now! Good ask!
thank you so much a very good help :)
Rose you got it :)
the printer/scanner does not find my Mac wireless...I still do not know what to do...keep showing only USB local to save :(
Tamires Cacheto the wireless option is well.... trash. I used it once and it never worked again.
Can i scan withiut cartridge?
Yup. You can scan right onto your desktop. Is that what you meant