Hi, all our gates for toddlers are tested to the Safety Standard EN1930:2011. The standard states that all pressure fit gates should be fitted with Wall Cups, and the tests are conducted with wall cups in place. This provides an extra layer of security for pressure fit gates. The sizes for each gate includes fitting with the wall cups. Can we suggest checking the size of the space and the gate ordered, and if required you could exchange for a smaller sized gate. Kind regards Safetots
Hi, When installed as per the instructions, your gate should Self Close behind you after you have opened it. If for any reason it doesn't, please contact our Customer Service Team and we will assist. Kind regards Safetots
Hi Sophie, if you open the door of the gate first, this will make undoing the top handwheels easier, as you can apply a little pull to the frame away from the wall. Once the top spindles are released the gate can be rested on the floor, and the bottom handwheels will be easier to release. Kind regards Safetots
Do you need to install with the wall cups? Mine is snug without them and doesn't fit with them
Hi, all our gates for toddlers are tested to the Safety Standard EN1930:2011. The standard states that all pressure fit gates should be fitted with Wall Cups, and the tests are conducted with wall cups in place. This provides an extra layer of security for pressure fit gates.
The sizes for each gate includes fitting with the wall cups. Can we suggest checking the size of the space and the gate ordered, and if required you could exchange for a smaller sized gate. Kind regards Safetots
I was going to take it back.
My gate wasn't closing. The key here was to hold the door and the latch together.
Hi,
When installed as per the instructions, your gate should Self Close behind you after you have opened it. If for any reason it doesn't, please contact our Customer Service Team and we will assist.
Kind regards
Safetots
Hi, how do you remove the gate?
Hi Sophie, if you open the door of the gate first, this will make undoing the top handwheels easier, as you can apply a little pull to the frame away from the wall. Once the top spindles are released the gate can be rested on the floor, and the bottom handwheels will be easier to release. Kind regards Safetots
You didn’t show the most important part, the gate catch opening and closing
Hi Airblade, Please take a look at this video
ruclips.net/video/yguFsgB-maE/видео.html
Kind regards
Safetots
Thanks for the comment, I spent 5 minutes wondering how to open!
Same here! I recommend you add an explanation to the instructions. It is not intuitive to figure this out by yourself.
I spent 20 minutes 😅😂😂 thanks!!