SIMPLE SOLUTION: Disney allows you to book your boarding group for a ride when you buy your tickets in advance. That way people will know well in advance if they can get on the attractions they want or book for another day instead. WHY DISNEYLAND WON'T DO IT: Because they know if you see the attractions you want to experience are already full, you won't buy a ticket. And their #1 priority is to get your money.,
It seems to me that they need to add tiers to the tickets. One higher priced pass that guarantees you at least one entry to the big attractions at a specific time. You're booked, no need to wait at all. However, you are limited to, say, one ride on each of the two newest attractions. Then, a lower priced pass that you _know_ is a lottery system, you're trying to get into a limited number of free spaces and there's no guarantee.
I agree with everything you have said but surely the vast majority of people there would be there regardless from out of state or from abroad. Honestly don’t know, am I wrong?
@@salexa171 If they are selling so many tickets that most customers can't access the attractions that are being advertised, at some point it's a bait and switch, a violation of consumer protection laws.
I understand ur frustration john but the difference is that if you buy a ticket to see a movie is specifically just to see that movie and now u can reserve ur seat in most movie theaters, but in Disney u don’t pay for your tickets for the specific rides, u just pay for the entrance of the parks and the hotel.
I was there a week ago. At 7am, Spider-Man was full within minutes. I was frustrated all morning, but made sure to click right at noon and lucked out. I understand your frustration and where you’re coming from, but the movie theater example is a false equivalency and you know it. Was your plan to ride Rise of the Resistance and immediately leave Disneyland? How about Spider-Man? The only difference between you and everyone else pissed off at Disneyland’s virtual queue is that you are a You Tube personality and you’re trying to be as loud as possible.
I don't think the movie analogy was for those of us that understood his gripe. Seems like it was mostly for the folks that called him a whiner and entitled, and that might write off those kind of business practices.
Look, I get that you're thinking that you're right, but there is no need to be rude. If you don't like movie analogy, here is another. It's kind of like saying..."what do you mean...you go to the mall for just one store???" Well, yes. Sometimes I go to the mall to see many stores. Sometimes I get together with my friends and make an entire afternoon of it. We go for the experience of it. Socializing, shopping, eating junk food in the cafiteria, and generally have fun. But sometimes I just need to buy myself a new pair of shoes so I go to the mall to one store just to get myself some shoes. I don't go to every store there. I go in, get my shoes and leave. That's the point. You don't need to stay all day. Why couldn't you do the same with a theme park??? John lives within driving distance of Dinseyland. As he has said many times that he and his wife Ann have gone there all the time. He does not need to stay there all day. He is not there for the experience because he can go anytime he wishes. Just like you can go into a mall anytime you want. You don't need to "make a day of it" for the experience because you've been to that mall many times and you'll go back many more time sin the future. So, I'm not sure I see your point there. Other than putting John down that is...is that jealousy I am detecting in between the lines???
@@majalaz9631 I wasn’t rude and I’m certainly not jealous. Your mall analogy is just as unsound. This is probably the first video I’ve watched from this guy. My brother (who whines just as much as him) is a fan and is always sending me his videos to watch. 🤷♂️
It’s misleading to conflate “paying for Disneyland tickets” and “paying for an individual attraction”. They are very different things. If you had ordered “Spider-Man” or “rise of the resistance” passes, and for some reason you couldn’t get on, I’m 100% sure they’d honor that. We’ve had multiple fast passes refunded when certain rides had to be shut down that we had scheduled for the day. All the examples given aren’t the right examples. When one buys a ticket to see Endgame, they are buying a ticket specifically for that individual show. A more correct example would be if someone paid for AMC A-List and then didn’t get Endgame tickets before they sold out. Is that person entitled to an Endgame showing? No. Is it disappointing? Yes. Is Disney scamming people? No. It’s supply and demand. They can’t let people order tickets for individual highly demanded rides way in advance, because there is too much demand day-of. Also these aren’t “fast passes” like in Disney parks. They are “virtual queues”. Meaning they are the covid solution to physical lines. Saying one should be able to “get a spot in the queue ahead of time” is like saying someone should be able to jump into a physical line before the park opens. That’s why those parameters are there. If your gripe is a lack of clarity that rides are likely to be booked, then that’s one thing. But of course they are going to advertise attractions they spent tons of money on. But you’re both adults living in the area who know how tough it can be to get on these rides this soon after they open. But if that’s your gripe, stop with the misleading examples that conflate buying “Disney passes” with “attraction passes”.
Well said. The analogy John uses is not apples to apples. And John, your feelings are valid and I’m sorry you and your wife had a bad experience on what was a special occasion but to say you spent $1500 and didn’t get on a specific attraction is also not accurate. The majority of money spent (about $1200?) was for the experience of staying at the Grand California Hotel which was provided to you. With that said- keep up the great content. I’ll listen to you rant any day- I’m a big fan.
@@Matt8643 I think there are definitely areas that can be improved when it comes to attraction access. But unless you paid for a specific attraction, you were not scammed. This is more of a cautionary tale about being aware of reality and setting expectations. Disney provided every service that was paid for it seems. I enjoy the majority of John’s content, but sometimes he goes on rants that really don’t seem thought out.
“Certain attractions, restaurants, experiences, services and offerings may be modified or unavailable, limited in capacity and subject to limited availability or even closure. Offerings are not guaranteed.” This from the ticket ordering page on the Disneyland website.
That reminds me of the old days of AOL when you would randomly get booted off during peak times. "For the best experience avoid the hours between 3pm and 11pm on weekdays." That warning of course never made it's way onto advertisements, and I'm betting Disney doesn't mention the above in their commercials either.
@@adamthesportsfan2346 yeah .Listen I love John, he’s great, probably one of the best movie RUclipsrs out there IMO BUT that disclosure is on the website bigger than ‘fine print’ right when you’re ordering your tickets. Disneyland is not perfect, like movie theaters, but people need to hamper expectations and at least prepare for things to go south.
Theme parks have ALWAYS been this way. You pay to get into the park. If a ride is popular, the lines are long and you either have to wait or you do not bother. Unless you are paying for a guaranteed seat on X ride (not THINK you are paying for that), there is a process. You may not like the process, that is just how it goes. 🤷🏾♂️
Does that negate the shitty business practices? They were more than capable of advertising how booked the main attraction happened to be…but that would mean less people in the park. Lol.
Okay John, usually I agree with you but that analogy was bad. You bought Park tickets not ride tickets. So as shitty as it is that you didn’t get on the rides you wanted, it’s never guaranteed you’d be able to get on.
That system is there so the lines don’t get overcrowded with people which would make running the ride a nightmare with how complicated it is, with the system they pack up that ride for the entire day so it’s technically first come first served. The core of the problem here is how overcrowded the Disney parks are becoming
I appreciate how at the beginning of the video, he reminds people to proofread their posts, but his “Campea Classroom” is full of typos and grammatical errors.
How is it even legal for Disneyland to take 1500 $ and after not providing the rides that they advertised for, then not even refund you or at least allow you to postpone the ride?? This is crazy and absolutely no justification for it and yes this is a scam.. also it shows corporate power in US that a big enough corporation can basically commit a fraud and get away with it
I've been following and watching you since the Collider days. Mad respect for you and your channel, but one doesn't pay for access to specific attractions, one pays for access to the parks. I'm not always a fan of how Disney manages crowd levels and ride access, but if you've ever been to a Disney park before, this is par for the course. There is simply no way to guarantee that everyone will get to ride an E Ticket attraction like ROTR. Sometimes we get to do what we hoped to do, sometimes we don't.
Thank you!!! And anybody who even opened the Disney park sites knows how hard it is to get a boarding group. I'm not sure why this is coming as such a shock all of a sudden...
I will have to respectfully disagree with John on this. I’ve been greatly anticipating the Avengers campus, as well as riding Rise of the Resistance. However, I also know that Summer is the most heavily visited time for Disney, and with the addition of it being during a pandemic as well as opening weekend for Avengers campus, I wouldn’t overlook the possibility of not being able to ride such attractions after already purchasing the tickets. Regarding the refund, if there were specific tickets ONLY for those two attractions, then I would understand the refund, but you buy Disney tickets for ALL the park offerings. With that said, I respect your opinion and your right to be upset; I just wanted to share my own thoughts.
John this makes so sense. You go to the cinema, normally, for one movie in mind. Hence why you CAN book tickets in advance. You go to theme parks for the PARK not just the whole ride. I love your channel John but this is ridiculous, grow up. So you didn't get on two rides? Big deal, there's like a thousand more rides out there.
It is a valid gripe to me John. That's a lot of money for a lousy experience. I'm not sure how you fix it though since you can't reserve a spot and the app sucks. I guess folks can stand in line for hours but that sucks too. I've taken Disney parks off my bucket list a long time ago and this helps confirms it should stay off.
I'm glad I was fortunate enough to go as a kid I honestly have no desire to ever go back, absolutely packed and if you don't rush to the ride you want to go on right when it opens it'll be a 2 hr wait or they make you pay more $ for fast pass
To play devils advocate here. We technically pay to access the park, not specific attractions. We all know that there's never a guarantee we get to get on all the rides the park offers. Come on! we've known this since we were kids. Parks have always been like this. This isn't new.
@@RinaSenorita or people who work hard for their money and don't wanna be falsely advertised to by a shady mouse in a shady house. Do you guys have jobs or??
@@Chudsic actually I do and as an international guest, have to save THOUSANDS just to get to Disney, but there’s no way I’d feel THIS entitled. It’s NEVER. A. GUARANTEE that guests will have the full experience with zero mishaps during their visits. And if he’s done his own research he would know there’s a high chance he may not get a boarding pass - and to lower his expectations before going in.
@@tabansteintv prob atleast 40 across united states and canada. And everytime I have, if I want to get on a ride, eventually, I will. This is shady, sorry.
I get it. But before Fast Pass, this happened all the time, and fast pass runs out quick. Your analagy is more like, "Endgame, pay $60 for any movie including the all new Endgame... While availability lasts." Just because you paid $1,500+ for 2 rides, doesnt guarantee those rides. It does guarantee access to the multimillion dollar park and you are more than welcome to spend your whole day waiting in line. After all. You want only those 2 rides so no issue. I experience it at multiple theme parks. Also, advance reservations COULD be messed with for multiple rides. The alternative is Universal that does not have free fast passes. You get what you pay for. You paid to wait, not too expedite your wait.
I understand your frustration and I have been in your same situation, but I completely disagree with your stance on this. Disney makes it very clear to their customers that reservation spots for their e-ticket rides fill up within seconds before you even buy tickets to the park. It sucks and it’s a huge bummer, but at least they give you ample warning that there is a good chance you won’t be able to do some of the brand-new rides. Second, the $1500 you spent was for the hotel rooms and park tickets, not specifically for the Spider-Man ride and ROTR. If you had bought a spot on those rides specifically then the Endgame analogy would work, but the tickets were for the parks, not the rides. Finally, your solution to be able to book a boarding group when you buy the tickets would be a disaster because it would hurt almost everybody involved. The whole reason Disney has the day-of reservation system is to avoid situations like scalping. If Disney allowed people to book boarding groups for rides when they bought their tickets, it would be nearly impossible for people to get any tickets outside of scalpers upcharging them ridiculously because of a guaranteed spot on the e-ticket attractions. I am sorry that you didn’t get on those new rides and it is far from a perfect system, but these rides are new and it will get better down the line. It sucks that there is no guarantee and I personally missed out on getting on ROTR my first time, but there’s so much other stuff to do at the parks that not getting on a ride or two shouldn’t spoil the whole experience.
His problem is that he is used to going whenever he wants. He has even been on ROTR before. Watch his videos, he goes all of the time. He is throwing a spoiled entitled fit. He will eventually calm down and realize that most people have to save and plan for years to just be able to get in the park. First world entitled rant. He knew how the system worked and he knew he had a small chance and got pissed it filled up so quick. This is how all these things work. Your theatre analogy is bogus because it is an apples to oranges comparison. You are entitled because you live close enough and can afford to go to the park where you don't need the hotel and you have been to the park more times than 90% of families get to go in a lifetime. Advanced tickets to events go on sale all of the time and sell out in seconds that's just how it works. Disney did not promise you that you would get to ride those rides on that day, in fact they go out of their way to tell you that chances are very slim that you will be able to get in to those attractions. They made you no promises, where your theatre analogy falls apart is that when you buy movie tickets you buy them for a specific movie. I am sorry that you feel that you should be able to go on any ride you want whenever you want to but that is not how it works especially on a Saturday, probably the single busiest day of the week. You are entitled because you get to go all the time and that makes you privileged but also gives you a certain sense of entitlement. You think that they owe you for spending the $1500 to see two attractions, however they did not force you, promise you or guarantee you to do anything. That is the point.
@@jokingtiger Yeah I mean I totally get why he's frustrated, but the fact that he felt entitled to a refund because there were two rides he was already warned he might not be able to get on is kinda ludicrous
Totally agree with John. Actually discussing this with my girlfriend, if you get the passes constantly people think it’s a great way, but for the people who it’s their only chance to go and they don’t get it they practically wasted a whole trip because they couldn’t go on the ride they wanted to because of being unlucky. Bring back fast passes and open the stand by.
He of all people should know that’s not even close to how movie theaters work. They don’t charge you general admission, then it’s a free-for-all when you get there haha.
@@keithoneil9894 John bought a Disneyland ticket, and he got into Disneyland. He did not buy a ticket for a specific ride like the movie theater example. Not understanding his point on this.
@@GSPfan10 I know. It’s a horrible analogy, and makes no sense. There’s never a guarantee you’ll get on exactly the rides you want to go on when you go to an amusement park. It’s a chance you take when you go to a theme park.
I understand what you’re going through. Sometimes my favorite rides I wanna go on are closed. But, you gotta just forget about it and ride something else. I mean there are many other fantastic rides that Disneyland has that don’t require boarding groups.
The problem with John's AMC analogy is that he's trying to equate buying a ticket for a specific product to buying access to an entire theme park. When you buy a movie theater ticket, you're paying to see a specific movie. You're not paying for the entire theater. With Disneyland, you are paying for access to all their hundreds of rides and attractions that just happen to include the 2 rides you really want. You're not paying for a specific ride or rides though that might be an idea Disney could consider in the future. What happened to John and his wife is terrible and unacceptable but this is Disney we're talking about. The park lost an obscene amount of money being shut down for over a year so naturally their strategy in opening is pull in whatever money they legally can from their customers to try make up for what they've lost. I am though a little surprised that Disney isn't trying to milk customers by some of sort of selling premier access to certain rides where if you pay more money, you can guarantee yourself a spot in line for the day you're coming to the park.
That’s exactly my point! It’s a movie theater or other places did business like Disneyland does we would never let them get away with it. But because it’s Disneyland people just rushed to defend them even though they are screwing people over. It’s those people that empower Disneyland to treat customers like that.
@@johncampea Would you rather Disneyland switch to a system where you pay separate tickets for every ride instead of a single price for the whole park?
@@SquirrellyFries no he was pretty clear on what he wants....Give the consumer the option to get a refund, that's the issue John has with this situation, you can't get a refund
I got this info directly from the Disneyland park tickets terms and conditions “Certain parks, hotels, restaurants, attractions, experiences and other offerings may be modified or unavailable, have limited capacity, and are subject to limited availability or even closure, and park admission and offerings are not guaranteed. View important details about returning to the Disneyland Resort.”
At the same time you aren’t really paying for the attraction itself, your paying to get into the park that happens to have a really hard to get into attraction...This is why they should get rid of the ques and go back to the regular lines and fast passes ..I feel far less bad waiting in line for 3 hours and then finding out the ride broke down then just not making it thanks to a phone que
1000% agree with John on this one! We paid to fly to Florida, rent a car, paid for all of the tickets to all five lands. And we tried to get on rise of resistance all the different ways. How to go online to try to figure it out for two days straight we didn’t get on. No, John the experience in Florida is not better it’s the same lottery system.
Disneyland is marvelous theme park and have visited many times. It's a valid point to begrudge Disney for with holding a refund for the disappointment of not being able to see one of the main attractions. Yet, there very similar circumstances to ALL theme parks that have theater shows within their parks. Theater shows are shows ran at a premise of first come first serve until full. I look at "Resistance" as such, a theatrical show. While it's not at "extra cost", it is part the experience at first come first serve [digitally]. I've come to realize that when I visit Disney World in Orlando for the 1st time, I have a 32% chance of seeing the ride (according to a popular Disney Blog's poll). Dude, there's just so much to experience, I sure as heck am NOT going to let that "Yuck ruin my Yum" with the money I'm spending with my significant other.
Your Endgame example is poor, because when you buy a ticket to a movie, you're buying it for THAT movie, and it wouldn't be sold out.Maybe a better example is a zoo exhibit, where you bought tickets to the zoo, because you wanted to see a particular exhibit, And then you get to the zoo and they tell you that the exhibit is sold out and they don't offer a refund or a raincheck.
He takes what people know. Movies. Easier to explain to majority of his viewers. Now I think parks and movie theatres are diffrent. But it is like booking a plane ticket. Only that you only by that you get to America-Australia. But you get there and you find out there alright the 8 hours flight is taken but look we got 42 hours flight route here you can take.
John I think you comparing Disneyland to movie theater is completely off base. I've worked in the theme park business (not diseny). When you're buying a ticket for theater you're buying a ticket for one movie. When you're buying a ticket for a theme park you're buying for more than just two rides. There's about 15 to 20 rides Plus shows and other experiences. When you talk about the advertising truth is All theme parks advertise the new Flashly rides. There has always been no guarantee you're going to get onto these rides. All theme parks are like this not just Disney. You're trying to go on the two most popular rides in both parks if this was pre virus you would have been waiting four to five hours to get on one of them. You spent $1,500 for two rides think about that John. If my family would have spent that much I will be going on every goddamn ride I could go on not just two. I'm also smart enough to realize I'm not going to get onto every goddamn ride. I get it you're upset but you also have already been on Rise of the resistance And don't try to ride the new Spider-Man ride within the first 2 weeks you could have waited you could have been a smart consumer and wait for the initial push to die down. It's also the start of summer the start of most theme parks Peak seasons. Also you went on a weekend and you said in your previous video you used to be at the annual passholder. You should know weekends are terrible to go because that's when most of the tourists are there. Why didn't you go during the week. Let's look at some numbers you're probably fighting off anywhere from 20000 to 50000 people trying to reserve a spot to get on a ride. Disneyland has a max capacity of 85000. Disneyland has an average daily capacity of 51000 people California Adventure has an average capacity of 50000. The rise of resistance average hourly capacity is 1300 to 1700. Disneyland worked on a 12-hour operation schedule. So the maximum amount of people that can ride rise of the resistance is only 20,000 for whole day. John also bought a park hopper. So you spent half your day in Disneyland and the other half in California Adventure. You had a slim chance to get a reservation to both rides. If you spent one whole day at park you probably would have been able to get on one of them. If attendance was crazy high the chances get slimmer . Here's another point I like to bring up you wanted a refund. No theme park would give you a refund for missing out on two rides they might give you a meal voucher but no refund. I'm sorry you lost that money but there's more two theme parks but just two rides.
So let's just live with the way things are and not ask for change...because that would actually please people. Perhaps they need to close the weak rides/attractions and make the good ones larger.
@@hupsou4237 making a ride longer has the opposite effect. For instance rise of the resistance is an 18-minute long ride. Well something like Space Mountain it's only 3 minutes. But it's sees about 400 more people per hour. Now for the weaker rides. Most theme parks do replace them overtime. For instance Avengers campus replaced an entire section to dedicate the Bug's Life. Don't get it wrong I do want stuff to change the in theme parks. Ticket pricing the cost of food the cost of a parking it is a little ridiculous. And needs to be changed. But my post was originally about knowing your expectations when you go into a theme park. Know that you might not go on every ride that you want to. Especially when you're trying to do two theme parks in one day.
Yea but you literally have the same issue if you do this ahead of time. The only difference is it gets fully booked months and years ahead of time lol. I remember when the frozen ride at epcot started. I planned a Disney trip 2 months ahead, and basically every decent ride already had fast passes booked… The way I look at it, this isn’t a scam.. you shouldn’t go to Disney just for one ride. You go for the experience of the whole park. I think, they should just always also have a normal line. Be able to book it ahead as a fast pass type scenario, but if you don’t get it, you can choose to wait 5 hours in line. But idk I guess I don’t take this whole thing as serious as some people.
The issue is when you're paying for a service and it's not being delivered and nothing is being done to rectify that issue by the company, then its practically like they stole from you.
That's just the way it is at Disney, not to mention it just reopened. Sucks you didn't get to go on the rides you wanted, but there's other things you could do.
I have been going to amusement parks especially Disney World for almost 40 yrs. I can tell you from personal experience don't expect to get on a new attraction for at least two years after it opens. Unless you plan on spending your entire day getting on the ride. I used to get season passes to my local Six Flags. If there was a new coaster opening that year. We would take a day to get on that ride. So John expectations were completely unrealistic.
@@Nethingispossible145 John and I am assuming you want a level of customer service that isn't financially sound. They would need to expand their refund department to a level just to shuffle money around. It is foolish for someone to think that they are guaranteed to ride a just opened brand new ride. Unless you pay for that ticket that Kevin Smith talked about where an employee walks around with you and you cut to the front of any ride whenever you want.
Your AMC analogy is flawed. Amusement parks NEVER guarantee that you’ll get to ride that one special ride. Last time I went to WDW, I wanted to ride Splash Mountain. It was down for repairs, so I couldn’t. Disney never guaranteed me that I could ride Splash Mountain, and didn’t break their contract with me. And Rise of the Resistance is *infamous* for breaking down or running on reduced capacity.
You missed the point. The AMC analogy is perfect because it illustrates that it would be unacceptable for them to function like that. We'd never tolerate it because it would be a ridiculous way to do business. But we let Disneyland get away with it. Thank you for proving my point.
@@johncampea Ok. Do like Universal Orlando did with the new Hagrid ride. 4.5 hour wait. No Express Pass. (Yes. Four and a half hours.) You want to spend half the day you paid for in the park waiting for one ride? And the ride is still getting the kinks worked out and can go down for half a day? Go for it. I’m not that person. I’ll ride five other rides and have a nice lunch in that span of time. I’ll come back in six months when the demand for the new ride has gone down. You work within the system they have, not the Snyder Cut version you wish they had.
@@johncampea Also, you could use strategy. You could try the Rise queue and your wife could try the Spider-Man queue. One of you might be successful and get on one of the two rides. What I’m saying is, if you were going to a large city for a weekend trip, you’d probably plan ahead. Disney requires that kind of planning now. You *can* just show up at the gate and stroll in, but you won’t get the most for your money and time that way. That’s an inconvenient truth. (I’m going to keep it up with the movie title puns.)
One more thing. The people in Boston? Their attempts to get a boarding pass did not count, unless they were using a VPN to make them look like they were on Disney property in Orlando or Anaheim. It’s location-bound.
Imagine parents saving up to go to Disney land with their kids and they get there and can’t ride anything. They can’t get a refund or move the date. Now they’re out however many thousands of dollars they had to save to try to make their kids happy. For a company that prides itself of being family friendly, that doesn’t sound very family friendly to me
This system is only in place for one ride, if they really packed it up then it would be impossible for most people to get on. That shit would be like a 5-6 hour wait. They already pack up the line for the whole day it’s just first come first served
@@WisemanRyan If I had to guess, way more than 5-6 hours, probably. When I went to Disney World the same year Flight of Passage opened we were lucky to get there early enough to get the first ride of the day, but right after we got off the ride, I saw a sign that said it was about a 9 hour wait to ride. And that was MONTHS after it opened.
@@itsthekid93 Yes. I’m told he plays for the Lakers. I’m told he’s in the starting lineup.. I’m told he’ll play. I buy my ticket. I go to the game and right before tipoff I find out he’s going to sit out for tonight’s game.
A basket ball player can decide to be there or not be there. So you walk in to Disney and they can move Star wars land somewhere else and tell people oh sorry Star Wars is not here today. It is something that remains and stays at the park for people to go. It is there everyday
John, I like you but this analogy is WAY OFF. It sucks you didn’t get to go on the two rides you wanted, but the ticket is admission to the park in total; not specific rides.
@@princessrella Welcome. I mean 1) That's not how movie theaters work haha. 2) A better analogy would be if he had reservations to a restaurant, and he was sat down to his table, and they were out of the two dishes him and his wife wanted. Does it suck he didn't get to go on the two rides he wanted? Sure. But that's a risk you take every time you go to an amusement park.
You are lying to yourself with that analogy. Disneyland never asked you to stay at the Grand Californian in order to ride ROTR. It is what you expected. But your expectation did not play out. I can go to Disney with the expectation to get on every ride in one day, but if the lines and close times don't make that possible, I'm not gonna call Disney a scam. I just didn't get it my way. There's thousands of other people there trying to get there way, too. not everybody will get things how they wanted.
I guess it’s not a big deal for me because I go to Disneyland for more than 2 rides. There’s so much more for me to do there than Rise of the Resistance and WEB Slingers. So if I don’t get a boarding pass, I’ll be okay. Because there is so much else for me to do there. Everyone going now knows it’s not guaranteed to ride those rides. So if that’s the only thing you guys want to do, wait.
Wrong Analogy… Disneyland doesn’t guarantee a seat on any ride when you buy a ticket. You’re not buying a ticket to a ride, even tho that’s why we all go, you’re buying a ticket to get inside the park lol. But I do agree they need to make some changes, the lines a pricing are all getting out of hand.
It sounds like a crappy system to be sure, but I don't think you understand the meaning of the word "entitled". It doesn't mean you expect people to give you shit for free. It means you think you have the right to get what you want. The ticket you bought presumably didn't have some statement on it promising you access to a particular attraction. Crappy as the system is, it's the gamble you take. When I went to Disneyland in like 1990, Space Mountain was closed for renovations. Even as a kid I understood that was fair game, sucky as it was.
You just proved my point. Disneyland is a gamble. We would never accept or let other kinds of companies get away with it. Their whole scheme is based on "Give us your money and MAYBE you'll get the experiences we advertise". It's a racket and scam... and people like you just empower their bad behavior.
@@johncampea I don't think I'm empowering anyone. It sucks, I get that. I'm just saying it happens. And we certainly do let other companies get away with it. e.g. If you buy tix to a music festival because you really want to see a particular band, then you just have to accept it if the stage they're playing at is full and you have to watch from 3 miles away.
John here’s a great point to add to your stance: they don’t allow you to wait in line for it. Normally a new ride has a line for 4+ hours, and it’s your decision to wait for it or not. It’s entitled if you were complaining about a line being too long for a brand-new ride; but they’re not even allowing people to wait in line if they wanted to
@@happytomakeyousick4172 Yeah except that long lines are not a new thing. They should’ve planned for having a long line like other new rides have done in the past. Either way, I was using a hypothetical. Let’s say the line was 4+ hours long…if John were like, “I shouldn’t have to wait that long…” and wanted a refund because of that, THAT is entitled. Not being angry he didn’t even have the OPPORTUNITY to wait or not wait in the line and wasn’t able to ride either.
@@happytomakeyousick4172 Saying they solved the problem is giving them too much credit. I think they just didn’t want to have to devote as much space or money to making a line long enough to hold many people and replaced it with a pretty flawed system instead. It seems you’re completely ignoring the fact that for the first time ever you can now go to the parks and pay tons of money and not even have the ABILITY to wait for a new ride. You can go and not get to ride on the newest and coolest rides. It’s not that you see it’s 4 hours long and don’t want to wait for it, you literally have 2 opportunities which are mere seconds at a time and that’s it. It used to be that if you paid for a ticket, you could choose whether to wait hours for the hottest rides or not to. For someone who lives near Disneyland and has ridden all the old rides plenty of times, I can see especially how that is annoying since they might not have even gone if not for the new rides which are advertised heavily. And yes the fact that a lot of people have trouble (and I also have ran into this and no matter how much planning and looking for tricks it’s still super difficult) means the system should change
The fact that there are people out there that actually defend greedy corporations after they've screwed over their customers is a whole new level of lickin' boots.
Aww and John I get it . You got scam and deserve to voice your opinion. It is sad that this same experience is happening to other people besides you and your wife.
Imagine if your family is low income, the a trip to Disney land was a once in a lifetime thing, and the kid's dream is to go on the spiderman ride. When they get there, gets rejected
I fully agree with you. I would've tried to cancel the transaction from my bank, or perhaps pay through PayPal and cancel from there after finding out I couldn't go on those rides. That's fucked up. Fuck Disney!
That's the amusement industry. It's just magnified astronomically at Disney due to the big name, huge properties, and rides built as 20 minute "experiences" that aren't built to let more than 1000 visitors in per day. If you go in with certain expectations you need to check them at the gate or you will leave disappointed.
@@matta2738 yeah you're right, i just realized when i wrote that, i forgot to factor in 2 of everything for his wife's costs too. lolll I guess ive been single for too long....
You don't have to worry. If Disney keeps increasing their prices, they will price the entire middle class out of parks. The only people who will be able to go will be wealthy people, and there aren't enough of them to keep the park running. Last trip I took to Disney world, I took the family with a full park hopper and meal pass for 7 nights, at one of the biggest resorts. It was over $8000, and that was damn near 9 years ago. I shudder to think what that same trip would be today.
John is entitled and has every right to be. He paid money as a consumer. He is entitled to receive his goods or services. Any rational person would feel the same way in his situation.
He did receive his goods & services: he bought a park ticket, he was given access to the park. John did not buy passes only for those 2 rides; Disney used to offer that type of service (the old A-E tickets) but they scrapped it nearly 40 years ago because they felt guests shouldn’t have a lesser experience just because they couldn’t spend as much on ride coupons as more well-off visitors. Is the virtual queue a great system? Clearly no. But it’s what they have in place, and Disney seems to have a disclaimer all over their site explaining how it works and why some people will not get to ride. I feel bad John & Anne didn’t get on either E-ticket, but that was a risk; their decision-making after missing out at 7:00 should have changed, but it looks like it snowballed on them.
If Disney is going to do people so dirty, they maybe should make the booked rides separate paid tickets. It'd suck to pay more but at least you won't waste time and money traveling to the park
@@jacquelinejaquez2388 I get that. I just feel bad for the maybe hundreds of people who spent maybe a big chuck of their disposable income, and couldn't do the one thing they wanted to do. If only 20% can go on those rides and 80% want to, that's a lot of disappointed fans.
@jacqueline. And most people go to the park for SPECIFIC attractions, so they've in effect wasted time and money going to a park that's beyond full capacity for the attractions they wish to see. It's pretty easy to understand why this would upset someone. Don't try and speak on behalf of all theme park attendees.
I can only imagine the outrage that would ensue if AMC made you buy a ticket to access a multiplex showing various films, but not necessarily the one you want to see, then because the theatre showing the film you wanted to see got filled before you had the chance to get to it, you were forced to see a different movie you had no interest in or waste the ticket, but no refunds.
The real problem is that these new rides can’t last a full day without breaking down. They can’t even accommodate guests for a day when the park is at 35% capacity. The virtual queue nonsense is here to stay and it will continue to alienate customers.
First off I’m on John’s side in this. However, two popular new attractions, on a Saturday. There was little chance he was getting in. I’m waiting a couple of years to see those attractions, and I’ll still probably go on a less busy day like a weekday.
When this sort of thing happens with concert tickets instantly selling out it's usually because "ticket agencies" (scalpers) used high-speed computers that buys everything out and then resells the tickets at highly inflated prices. I'll bet if you looked around online you'd find people that were reselling those spots in line for those rides.
If you could book a ride ahead of time it would be booked out for weeks, you would get people scalping and many more problems. Maybe the best scenario is somewhere in the middle. Some being prebooked and others like they currently do it.
Disney is simply scamming ppl. Terrible customer service. I feel for anyone who experiences this nonsense. Disney shouldn't be treating customers like this. John, what are your thoughts on the other amusement parks??
I am nervous because I am from México. Imagine paying tickets, plane round trip tickets, hotel and transportation and not being able to get on the ride. I am officially nervous
Disney should add a warning on the tickets stating the risk of not getting a boarding group for the same people who need the "Hot When in Use" warning on wood stoves.
Reminds me a bit of how EA treat their consumers. Companies get to a certain size where they don’t need to care anymore because the consumers will pay. At this point commitment is to their shareholders which is why this kind of stuff happens.
They should sell 2 types of tickets. Tickets specific to rides. And day tickets where you randomly can get to what ever ride you wish but not garantied.
Sorry you had to have such a negative experience on an important outing... that being said I love your content when your "fired up" the passion you display hits a total new level that makes it enjoyable to watch... glad that we the viewers were able to help with your therapy lol.... it also surprises me that if this is such an issue that they don't at least offer some sort of "token" discount towards a future visit or some "cookie" to compensate the issue
SIMPLE SOLUTION: Disney allows you to book your boarding group for a ride when you buy your tickets in advance. That way people will know well in advance if they can get on the attractions they want or book for another day instead.
WHY DISNEYLAND WON'T DO IT: Because they know if you see the attractions you want to experience are already full, you won't buy a ticket. And their #1 priority is to get your money.,
That dang mouse 🐁
It seems to me that they need to add tiers to the tickets. One higher priced pass that guarantees you at least one entry to the big attractions at a specific time. You're booked, no need to wait at all. However, you are limited to, say, one ride on each of the two newest attractions. Then, a lower priced pass that you _know_ is a lottery system, you're trying to get into a limited number of free spaces and there's no guarantee.
I agree with everything you have said but surely the vast majority of people there would be there regardless from out of state or from abroad. Honestly don’t know, am I wrong?
Great solution worrying by Disney to essentially scam their customers
@@salexa171 If they are selling so many tickets that most customers can't access the attractions that are being advertised, at some point it's a bait and switch, a violation of consumer protection laws.
I understand ur frustration john but the difference is that if you buy a ticket to see a movie is specifically just to see that movie and now u can reserve ur seat in most movie theaters, but in Disney u don’t pay for your tickets for the specific rides, u just pay for the entrance of the parks and the hotel.
“Says Mickey, that son of a bitch”
😂😂😂😂😂😂😂😂😂😂😂 I’m dying
It's more like going to comic con and wanting a refund because you didn't get into hall h.
I was there a week ago. At 7am, Spider-Man was full within minutes. I was frustrated all morning, but made sure to click right at noon and lucked out. I understand your frustration and where you’re coming from, but the movie theater example is a false equivalency and you know it.
Was your plan to ride Rise of the Resistance and immediately leave Disneyland? How about Spider-Man? The only difference between you and everyone else pissed off at Disneyland’s virtual queue is that you are a You Tube personality and you’re trying to be as loud as possible.
I don't think the movie analogy was for those of us that understood his gripe. Seems like it was mostly for the folks that called him a whiner and entitled, and that might write off those kind of business practices.
Exactly!! Movie comparison was just weird. Plus. He's acting like a child who didn't get what he wanted.
Look, I get that you're thinking that you're right, but there is no need to be rude. If you don't like movie analogy, here is another. It's kind of like saying..."what do you mean...you go to the mall for just one store???" Well, yes. Sometimes I go to the mall to see many stores. Sometimes I get together with my friends and make an entire afternoon of it. We go for the experience of it. Socializing, shopping, eating junk food in the cafiteria, and generally have fun. But sometimes I just need to buy myself a new pair of shoes so I go to the mall to one store just to get myself some shoes. I don't go to every store there. I go in, get my shoes and leave. That's the point. You don't need to stay all day. Why couldn't you do the same with a theme park??? John lives within driving distance of Dinseyland. As he has said many times that he and his wife Ann have gone there all the time. He does not need to stay there all day. He is not there for the experience because he can go anytime he wishes. Just like you can go into a mall anytime you want. You don't need to "make a day of it" for the experience because you've been to that mall many times and you'll go back many more time sin the future. So, I'm not sure I see your point there. Other than putting John down that is...is that jealousy I am detecting in between the lines???
@@majalaz9631 I wasn’t rude and I’m certainly not jealous. Your mall analogy is just as unsound. This is probably the first video I’ve watched from this guy. My brother (who whines just as much as him) is a fan and is always sending me his videos to watch. 🤷♂️
Thank god those people on Twitter are defending a multi billion dollar company. There's still good in the world.
It’s misleading to conflate “paying for Disneyland tickets” and “paying for an individual attraction”. They are very different things. If you had ordered “Spider-Man” or “rise of the resistance” passes, and for some reason you couldn’t get on, I’m 100% sure they’d honor that. We’ve had multiple fast passes refunded when certain rides had to be shut down that we had scheduled for the day.
All the examples given aren’t the right examples. When one buys a ticket to see Endgame, they are buying a ticket specifically for that individual show. A more correct example would be if someone paid for AMC A-List and then didn’t get Endgame tickets before they sold out. Is that person entitled to an Endgame showing? No.
Is it disappointing? Yes. Is Disney scamming people? No. It’s supply and demand. They can’t let people order tickets for individual highly demanded rides way in advance, because there is too much demand day-of. Also these aren’t “fast passes” like in Disney parks. They are “virtual queues”. Meaning they are the covid solution to physical lines. Saying one should be able to “get a spot in the queue ahead of time” is like saying someone should be able to jump into a physical line before the park opens. That’s why those parameters are there.
If your gripe is a lack of clarity that rides are likely to be booked, then that’s one thing. But of course they are going to advertise attractions they spent tons of money on. But you’re both adults living in the area who know how tough it can be to get on these rides this soon after they open. But if that’s your gripe, stop with the misleading examples that conflate buying “Disney passes” with “attraction passes”.
THANK YOU!!! This is the best explained comment so far!
Well said. The analogy John uses is not apples to apples. And John, your feelings are valid and I’m sorry you and your wife had a bad experience on what was a special occasion but to say you spent $1500 and didn’t get on a specific attraction is also not accurate. The majority of money spent (about $1200?) was for the experience of staying at the Grand California Hotel which was provided to you. With that said- keep up the great content. I’ll listen to you rant any day- I’m a big fan.
@@Matt8643 I think there are definitely areas that can be improved when it comes to attraction access. But unless you paid for a specific attraction, you were not scammed.
This is more of a cautionary tale about being aware of reality and setting expectations. Disney provided every service that was paid for it seems.
I enjoy the majority of John’s content, but sometimes he goes on rants that really don’t seem thought out.
“Certain attractions, restaurants, experiences, services and offerings may be modified or unavailable, limited in capacity and subject to limited availability or even closure. Offerings are not guaranteed.” This from the ticket ordering page on the Disneyland website.
LAME
Still a big fan of John. Lol
That reminds me of the old days of AOL when you would randomly get booted off during peak times. "For the best experience avoid the hours between 3pm and 11pm on weekdays." That warning of course never made it's way onto advertisements, and I'm betting Disney doesn't mention the above in their commercials either.
@@adamthesportsfan2346 yeah .Listen I love John, he’s great, probably one of the best movie RUclipsrs out there IMO BUT that disclosure is on the website bigger than ‘fine print’ right when you’re ordering your tickets. Disneyland is not perfect, like movie theaters, but people need to hamper expectations and at least prepare for things to go south.
Theme parks have ALWAYS been this way. You pay to get into the park. If a ride is popular, the lines are long and you either have to wait or you do not bother. Unless you are paying for a guaranteed seat on X ride (not THINK you are paying for that), there is a process. You may not like the process, that is just how it goes. 🤷🏾♂️
Does that negate the shitty business practices? They were more than capable of advertising how booked the main attraction happened to be…but that would mean less people in the park. Lol.
@@TheWhills You pay for admission into theme parks. That is the long and short of it. 🤷🏾♂️
@@TheWhills If someone thinks it’s shitty, then they have the right to not go.
@@princessrella which he’s doing 😂
@@HolidLove They have in the past notified ticket holders that certain rides are not available. Ya’ll need to stop defending a billion$ company
Okay John, usually I agree with you but that analogy was bad. You bought Park tickets not ride tickets. So as shitty as it is that you didn’t get on the rides you wanted, it’s never guaranteed you’d be able to get on.
That system is there so the lines don’t get overcrowded with people which would make running the ride a nightmare with how complicated it is, with the system they pack up that ride for the entire day so it’s technically first come first served. The core of the problem here is how overcrowded the Disney parks are becoming
I appreciate how at the beginning of the video, he reminds people to proofread their posts, but his “Campea Classroom” is full of typos and grammatical errors.
Hard to type and rant simultaneously.
How is it even legal for Disneyland to take 1500 $ and after not providing the rides that they advertised for, then not even refund you or at least allow you to postpone the ride?? This is crazy and absolutely no justification for it and yes this is a scam.. also it shows corporate power in US that a big enough corporation can basically commit a fraud and get away with it
Disney has been hurting since Covid. Seems like they are becoming worse.
I've been following and watching you since the Collider days. Mad respect for you and your channel, but one doesn't pay for access to specific attractions, one pays for access to the parks. I'm not always a fan of how Disney manages crowd levels and ride access, but if you've ever been to a Disney park before, this is par for the course. There is simply no way to guarantee that everyone will get to ride an E Ticket attraction like ROTR. Sometimes we get to do what we hoped to do, sometimes we don't.
Thank you!!! And anybody who even opened the Disney park sites knows how hard it is to get a boarding group. I'm not sure why this is coming as such a shock all of a sudden...
"Got your money bitch. Haha!" ~Mickey Mouse
John don’t expect a Disney box at your door anymore. Good stuff thank you for always being an honest human being and nothing else.
The Mickey cackle really adds to the whole rant lmao
Reminds my of the Mickey Mouse from south park, you should watch those episodes, it it’s a great laugh.
I will have to respectfully disagree with John on this. I’ve been greatly anticipating the Avengers campus, as well as riding Rise of the Resistance. However, I also know that Summer is the most heavily visited time for Disney, and with the addition of it being during a pandemic as well as opening weekend for Avengers campus, I wouldn’t overlook the possibility of not being able to ride such attractions after already purchasing the tickets. Regarding the refund, if there were specific tickets ONLY for those two attractions, then I would understand the refund, but you buy Disney tickets for ALL the park offerings. With that said, I respect your opinion and your right to be upset; I just wanted to share my own thoughts.
I appreciate your respectful take on this, wish more people could just voice their opinions like you do
Well said 👏🏼👏🏼👏🏼 As an avid Disney park fan myself, you gotta set your expectations and DYOR before going in to avoid disappointment like this.
John this makes so sense. You go to the cinema, normally, for one movie in mind. Hence why you CAN book tickets in advance.
You go to theme parks for the PARK not just the whole ride. I love your channel John but this is ridiculous, grow up. So you didn't get on two rides? Big deal, there's like a thousand more rides out there.
It is a valid gripe to me John. That's a lot of money for a lousy experience. I'm not sure how you fix it though since you can't reserve a spot and the app sucks. I guess folks can stand in line for hours but that sucks too. I've taken Disney parks off my bucket list a long time ago and this helps confirms it should stay off.
I'm glad I was fortunate enough to go as a kid I honestly have no desire to ever go back, absolutely packed and if you don't rush to the ride you want to go on right when it opens it'll be a 2 hr wait or they make you pay more $ for fast pass
How many days of this rant?
I get it. You were disappointed. But damn.
John’s mickey voice is cracking me up 🤣😭
I like this side of you, the non-PC side of you, be more like this more often, just always tell it exactly like it is!
To play devils advocate here. We technically pay to access the park, not specific attractions. We all know that there's never a guarantee we get to get on all the rides the park offers. Come on! we've known this since we were kids. Parks have always been like this. This isn't new.
YESSSS! Only people who are feeling entitled will go off on a rant like this.
@@RinaSenorita or people who work hard for their money and don't wanna be falsely advertised to by a shady mouse in a shady house. Do you guys have jobs or??
@@Chudsic actually I do and as an international guest, have to save THOUSANDS just to get to Disney, but there’s no way I’d feel THIS entitled. It’s NEVER. A. GUARANTEE that guests will have the full experience with zero mishaps during their visits. And if he’s done his own research he would know there’s a high chance he may not get a boarding pass - and to lower his expectations before going in.
@@Chudsic Its not Shady. It simply how theme parks have operated for decades! have you ever been to one?
@@tabansteintv prob atleast 40 across united states and canada. And everytime I have, if I want to get on a ride, eventually, I will. This is shady, sorry.
I get it. But before Fast Pass, this happened all the time, and fast pass runs out quick.
Your analagy is more like, "Endgame, pay $60 for any movie including the all new Endgame... While availability lasts."
Just because you paid $1,500+ for 2 rides, doesnt guarantee those rides. It does guarantee access to the multimillion dollar park and you are more than welcome to spend your whole day waiting in line. After all. You want only those 2 rides so no issue.
I experience it at multiple theme parks. Also, advance reservations COULD be messed with for multiple rides.
The alternative is Universal that does not have free fast passes. You get what you pay for. You paid to wait, not too expedite your wait.
Yup
See top comment
“Use your aggressive feelings boy, let the hate flow through you”
HAAAAA!!!
I understand your frustration and I have been in your same situation, but I completely disagree with your stance on this. Disney makes it very clear to their customers that reservation spots for their e-ticket rides fill up within seconds before you even buy tickets to the park. It sucks and it’s a huge bummer, but at least they give you ample warning that there is a good chance you won’t be able to do some of the brand-new rides. Second, the $1500 you spent was for the hotel rooms and park tickets, not specifically for the Spider-Man ride and ROTR. If you had bought a spot on those rides specifically then the Endgame analogy would work, but the tickets were for the parks, not the rides. Finally, your solution to be able to book a boarding group when you buy the tickets would be a disaster because it would hurt almost everybody involved. The whole reason Disney has the day-of reservation system is to avoid situations like scalping. If Disney allowed people to book boarding groups for rides when they bought their tickets, it would be nearly impossible for people to get any tickets outside of scalpers upcharging them ridiculously because of a guaranteed spot on the e-ticket attractions. I am sorry that you didn’t get on those new rides and it is far from a perfect system, but these rides are new and it will get better down the line. It sucks that there is no guarantee and I personally missed out on getting on ROTR my first time, but there’s so much other stuff to do at the parks that not getting on a ride or two shouldn’t spoil the whole experience.
100% correct
His problem is that he is used to going whenever he wants. He has even been on ROTR before. Watch his videos, he goes all of the time. He is throwing a spoiled entitled fit. He will eventually calm down and realize that most people have to save and plan for years to just be able to get in the park. First world entitled rant. He knew how the system worked and he knew he had a small chance and got pissed it filled up so quick. This is how all these things work. Your theatre analogy is bogus because it is an apples to oranges comparison. You are entitled because you live close enough and can afford to go to the park where you don't need the hotel and you have been to the park more times than 90% of families get to go in a lifetime. Advanced tickets to events go on sale all of the time and sell out in seconds that's just how it works. Disney did not promise you that you would get to ride those rides on that day, in fact they go out of their way to tell you that chances are very slim that you will be able to get in to those attractions. They made you no promises, where your theatre analogy falls apart is that when you buy movie tickets you buy them for a specific movie. I am sorry that you feel that you should be able to go on any ride you want whenever you want to but that is not how it works especially on a Saturday, probably the single busiest day of the week. You are entitled because you get to go all the time and that makes you privileged but also gives you a certain sense of entitlement. You think that they owe you for spending the $1500 to see two attractions, however they did not force you, promise you or guarantee you to do anything. That is the point.
@@jokingtiger Yeah I mean I totally get why he's frustrated, but the fact that he felt entitled to a refund because there were two rides he was already warned he might not be able to get on is kinda ludicrous
Totally agree with John. Actually discussing this with my girlfriend, if you get the passes constantly people think it’s a great way, but for the people who it’s their only chance to go and they don’t get it they practically wasted a whole trip because they couldn’t go on the ride they wanted to because of being unlucky. Bring back fast passes and open the stand by.
There is so much more to do at the park which is amazing that missing out on the two newest attractions wouldn't bother me that much.
And trying to say there’s a parallel between a movie theater and DisneyLand is mind-numbingly stupid
He of all people should know that’s not even close to how movie theaters work. They don’t charge you general admission, then it’s a free-for-all when you get there haha.
@@keithoneil9894 John bought a Disneyland ticket, and he got into Disneyland.
He did not buy a ticket for a specific ride like the movie theater example. Not understanding his point on this.
Yup.
@@GSPfan10 I know. It’s a horrible analogy, and makes no sense. There’s never a guarantee you’ll get on exactly the rides you want to go on when you go to an amusement park. It’s a chance you take when you go to a theme park.
I take it John is no longer on Disney’s payroll. LOL just kidding, love you John!
Facts, he's done done 😂
Also stop including the cost of the hotel in your rant. Might as well include the cost of your dinners and travel.
I understand what you’re going through. Sometimes my favorite rides I wanna go on are closed. But, you gotta just forget about it and ride something else. I mean there are many other fantastic rides that Disneyland has that don’t require boarding groups.
The problem with John's AMC analogy is that he's trying to equate buying a ticket for a specific product to buying access to an entire theme park. When you buy a movie theater ticket, you're paying to see a specific movie. You're not paying for the entire theater. With Disneyland, you are paying for access to all their hundreds of rides and attractions that just happen to include the 2 rides you really want. You're not paying for a specific ride or rides though that might be an idea Disney could consider in the future.
What happened to John and his wife is terrible and unacceptable but this is Disney we're talking about. The park lost an obscene amount of money being shut down for over a year so naturally their strategy in opening is pull in whatever money they legally can from their customers to try make up for what they've lost. I am though a little surprised that Disney isn't trying to milk customers by some of sort of selling premier access to certain rides where if you pay more money, you can guarantee yourself a spot in line for the day you're coming to the park.
That’s exactly my point! It’s a movie theater or other places did business like Disneyland does we would never let them get away with it. But because it’s Disneyland people just rushed to defend them even though they are screwing people over. It’s those people that empower Disneyland to treat customers like that.
@@johncampea Would you rather Disneyland switch to a system where you pay separate tickets for every ride instead of a single price for the whole park?
@@SquirrellyFries no he was pretty clear on what he wants....Give the consumer the option to get a refund, that's the issue John has with this situation, you can't get a refund
I got this info directly from the Disneyland park tickets terms and conditions “Certain parks, hotels, restaurants, attractions, experiences and other offerings may be modified or unavailable, have limited capacity, and are subject to limited availability or even closure, and park admission and offerings are not guaranteed. View important details about returning to the Disneyland Resort.”
Thus buyer beware you are warned prior to purchasing your tickets i
At the same time you aren’t really paying for the attraction itself, your paying to get into the park that happens to have a really hard to get into attraction...This is why they should get rid of the ques and go back to the regular lines and fast passes ..I feel far less bad waiting in line for 3 hours and then finding out the ride broke down then just not making it thanks to a phone que
1000% agree with John on this one! We paid to fly to Florida, rent a car, paid for all of the tickets to all five lands. And we tried to get on rise of resistance all the different ways. How to go online to try to figure it out for two days straight we didn’t get on. No, John the experience in Florida is not better it’s the same lottery system.
Disneyland is marvelous theme park and have visited many times. It's a valid point to begrudge Disney for with holding a refund for the disappointment of not being able to see one of the main attractions. Yet, there very similar circumstances to ALL theme parks that have theater shows within their parks. Theater shows are shows ran at a premise of first come first serve until full. I look at "Resistance" as such, a theatrical show. While it's not at "extra cost", it is part the experience at first come first serve [digitally].
I've come to realize that when I visit Disney World in Orlando for the 1st time, I have a 32% chance of seeing the ride (according to a popular Disney Blog's poll).
Dude, there's just so much to experience, I sure as heck am NOT going to let that "Yuck ruin my Yum" with the money I'm spending with my significant other.
Your Endgame example is poor, because when you buy a ticket to a movie, you're buying it for THAT movie, and it wouldn't be sold out.Maybe a better example is a zoo exhibit, where you bought tickets to the zoo, because you wanted to see a particular exhibit, And then you get to the zoo and they tell you that the exhibit is sold out and they don't offer a refund or a raincheck.
He takes what people know. Movies. Easier to explain to majority of his viewers. Now I think parks and movie theatres are diffrent. But it is like booking a plane ticket. Only that you only by that you get to America-Australia. But you get there and you find out there alright the 8 hours flight is taken but look we got 42 hours flight route here you can take.
I'm sorry but the mickey mouse laugh is killing me.
Jesus, this is embarrassing…
A theme park and a movie theater... Not the same. There is no parallel there.
John I think you comparing Disneyland to movie theater is completely off base. I've worked in the theme park business (not diseny). When you're buying a ticket for theater you're buying a ticket for one movie. When you're buying a ticket for a theme park you're buying for more than just two rides. There's about 15 to 20 rides Plus shows and other experiences.
When you talk about the advertising truth is All theme parks advertise the new Flashly rides. There has always been no guarantee you're going to get onto these rides. All theme parks are like this not just Disney. You're trying to go on the two most popular rides in both parks if this was pre virus you would have been waiting four to five hours to get on one of them.
You spent $1,500 for two rides think about that John. If my family would have spent that much I will be going on every goddamn ride I could go on not just two. I'm also smart enough to realize I'm not going to get onto every goddamn ride. I get it you're upset but you also have already been on Rise of the resistance And don't try to ride the new Spider-Man ride within the first 2 weeks you could have waited you could have been a smart consumer and wait for the initial push to die down. It's also the start of summer the start of most theme parks Peak seasons. Also you went on a weekend and you said in your previous video you used to be at the annual passholder. You should know weekends are terrible to go because that's when most of the tourists are there. Why didn't you go during the week.
Let's look at some numbers you're probably fighting off anywhere from 20000 to 50000 people trying to reserve a spot to get on a ride. Disneyland has a max capacity of 85000. Disneyland has an average daily capacity of 51000 people California Adventure has an average capacity of 50000. The rise of resistance average hourly capacity is 1300 to 1700. Disneyland worked on a 12-hour operation schedule. So the maximum amount of people that can ride rise of the resistance is only 20,000 for whole day.
John also bought a park hopper. So you spent half your day in Disneyland and the other half in California Adventure. You had a slim chance to get a reservation to both rides. If you spent one whole day at park you probably would have been able to get on one of them. If attendance was crazy high the chances get slimmer .
Here's another point I like to bring up you wanted a refund. No theme park would give you a refund for missing out on two rides they might give you a meal voucher but no refund.
I'm sorry you lost that money but there's more two theme parks but just two rides.
So let's just live with the way things are and not ask for change...because that would actually please people. Perhaps they need to close the weak rides/attractions and make the good ones larger.
@@hupsou4237 making a ride longer has the opposite effect. For instance rise of the resistance is an 18-minute long ride. Well something like Space Mountain it's only 3 minutes. But it's sees about 400 more people per hour.
Now for the weaker rides. Most theme parks do replace them overtime. For instance Avengers campus replaced an entire section to dedicate the Bug's Life.
Don't get it wrong I do want stuff to change the in theme parks. Ticket pricing the cost of food the cost of a parking it is a little ridiculous. And needs to be changed. But my post was originally about knowing your expectations when you go into a theme park. Know that you might not go on every ride that you want to. Especially when you're trying to do two theme parks in one day.
Yea but you literally have the same issue if you do this ahead of time. The only difference is it gets fully booked months and years ahead of time lol. I remember when the frozen ride at epcot started. I planned a Disney trip 2 months ahead, and basically every decent ride already had fast passes booked…
The way I look at it, this isn’t a scam.. you shouldn’t go to Disney just for one ride. You go for the experience of the whole park.
I think, they should just always also have a normal line. Be able to book it ahead as a fast pass type scenario, but if you don’t get it, you can choose to wait 5 hours in line.
But idk I guess I don’t take this whole thing as serious as some people.
man finds out park attractions have capacity limits
The issue is when you're paying for a service and it's not being delivered and nothing is being done to rectify that issue by the company, then its practically like they stole from you.
I work to hard for my money to spend 1500 dollars at someplace and not get what I want from it. I’m 100% with u for not going to Disneyland again.
That's just the way it is at Disney, not to mention it just reopened. Sucks you didn't get to go on the rides you wanted, but there's other things you could do.
It’s crazy how many people think John is wrong for calling out this glorified ripoff.
I have been going to amusement parks especially Disney World for almost 40 yrs.
I can tell you from personal experience don't expect to get on a new attraction for at least two years after it opens. Unless you plan on spending your entire day getting on the ride.
I used to get season passes to my local Six Flags. If there was a new coaster opening that year. We would take a day to get on that ride.
So John expectations were completely unrealistic.
@@Nethingispossible145 John and I am assuming you want a level of customer service that isn't financially sound. They would need to expand their refund department to a level just to shuffle money around.
It is foolish for someone to think that they are guaranteed to ride a just opened brand new ride. Unless you pay for that ticket that Kevin Smith talked about where an employee walks around with you and you cut to the front of any ride whenever you want.
@@Nethingispossible145 the refund policy you want is as unrealistic as John's expectations of getting on a ride that just opened. What don't you get?
Your AMC analogy is flawed. Amusement parks NEVER guarantee that you’ll get to ride that one special ride. Last time I went to WDW, I wanted to ride Splash Mountain. It was down for repairs, so I couldn’t. Disney never guaranteed me that I could ride Splash Mountain, and didn’t break their contract with me. And Rise of the Resistance is *infamous* for breaking down or running on reduced capacity.
You missed the point. The AMC analogy is perfect because it illustrates that it would be unacceptable for them to function like that. We'd never tolerate it because it would be a ridiculous way to do business. But we let Disneyland get away with it. Thank you for proving my point.
sholdnt be like that, and you should be able to get a refund in that case. problem is that you cant.
@@johncampea Ok. Do like Universal Orlando did with the new Hagrid ride. 4.5 hour wait. No Express Pass. (Yes. Four and a half hours.) You want to spend half the day you paid for in the park waiting for one ride? And the ride is still getting the kinks worked out and can go down for half a day? Go for it. I’m not that person. I’ll ride five other rides and have a nice lunch in that span of time. I’ll come back in six months when the demand for the new ride has gone down. You work within the system they have, not the Snyder Cut version you wish they had.
@@johncampea Also, you could use strategy. You could try the Rise queue and your wife could try the Spider-Man queue. One of you might be successful and get on one of the two rides.
What I’m saying is, if you were going to a large city for a weekend trip, you’d probably plan ahead. Disney requires that kind of planning now. You *can* just show up at the gate and stroll in, but you won’t get the most for your money and time that way. That’s an inconvenient truth.
(I’m going to keep it up with the movie title puns.)
One more thing. The people in Boston? Their attempts to get a boarding pass did not count, unless they were using a VPN to make them look like they were on Disney property in Orlando or Anaheim. It’s location-bound.
Now I've lost my desire to go back to Disney World or visit Disneyland for the first time :(
I do think you should be allowed to get a refund if you can't score a ticket to an attraction you want to experience.
This video is proof that those Disney Marvel checks stopped coming in. /s
Hope this is sarcasm. Never understand people who still thinks disney wb pays critics.
@@MoviesAndTvShowsAreSubjective yes, it's sarcasm. That's what the /s at the end means.
The fact that he had to use a group a personal to get the attractions is INSANE DisneyLand better fix this
Imagine parents saving up to go to Disney land with their kids and they get there and can’t ride anything. They can’t get a refund or move the date. Now they’re out however many thousands of dollars they had to save to try to make their kids happy. For a company that prides itself of being family friendly, that doesn’t sound very family friendly to me
Universal is better
But he was able to ride everything except 2 rides
This system is only in place for one ride, if they really packed it up then it would be impossible for most people to get on. That shit would be like a 5-6 hour wait. They already pack up the line for the whole day it’s just first come first served
@@JoeyBlueJ that’s not the point.
@@WisemanRyan If I had to guess, way more than 5-6 hours, probably. When I went to Disney World the same year Flight of Passage opened we were lucky to get there early enough to get the first ride of the day, but right after we got off the ride, I saw a sign that said it was about a 9 hour wait to ride. And that was MONTHS after it opened.
If you buy a ticket for the Lakers and LeBron does not play, do you think you deserve a refund?
This is a much better analogy than his terrible Endgame one
Are you being advertised that LeBron is there though ?
@@itsthekid93 Yes.
I’m told he plays for the Lakers. I’m told he’s in the starting lineup.. I’m told he’ll play.
I buy my ticket. I go to the game and right before tipoff I find out he’s going to sit out for tonight’s game.
A basket ball player can decide to be there or not be there. So you walk in to Disney and they can move Star wars land somewhere else and tell people oh sorry Star Wars is not here today. It is something that remains and stays at the park for people to go. It is there everyday
@@raf686 The NBA or team decides to suspend LeBron for the game, even if he is there and wants to play. Now what?
im so sorry to hear your disneyscam experience, i mean disneyland experience.
John, I like you but this analogy is WAY OFF. It sucks you didn’t get to go on the two rides you wanted, but the ticket is admission to the park in total; not specific rides.
THANK YOU! Someone who gets it.
@@princessrella Welcome. I mean 1) That's not how movie theaters work haha. 2) A better analogy would be if he had reservations to a restaurant, and he was sat down to his table, and they were out of the two dishes him and his wife wanted.
Does it suck he didn't get to go on the two rides he wanted? Sure. But that's a risk you take every time you go to an amusement park.
You are lying to yourself with that analogy. Disneyland never asked you to stay at the Grand Californian in order to ride ROTR. It is what you expected. But your expectation did not play out. I can go to Disney with the expectation to get on every ride in one day, but if the lines and close times don't make that possible, I'm not gonna call Disney a scam. I just didn't get it my way. There's thousands of other people there trying to get there way, too. not everybody will get things how they wanted.
I think the problem john is you showed up to the theater on satruday instead of Saturday
I guess it’s not a big deal for me because I go to Disneyland for more than 2 rides. There’s so much more for me to do there than Rise of the Resistance and WEB Slingers. So if I don’t get a boarding pass, I’ll be okay. Because there is so much else for me to do there. Everyone going now knows it’s not guaranteed to ride those rides. So if that’s the only thing you guys want to do, wait.
Lmao imagine if John stops getting Disney screeners and is removed from the press event invitation lists. It won't happen... right?
@@crossatlanticsports1377 It was a joke at it ofc won’t happen. Chill. And if it did, ofc John would care. It’s kinda his job to review movies
Wrong Analogy… Disneyland doesn’t guarantee a seat on any ride when you buy a ticket. You’re not buying a ticket to a ride, even tho that’s why we all go, you’re buying a ticket to get inside the park lol. But I do agree they need to make some changes, the lines a pricing are all getting out of hand.
It sounds like a crappy system to be sure, but I don't think you understand the meaning of the word "entitled". It doesn't mean you expect people to give you shit for free. It means you think you have the right to get what you want.
The ticket you bought presumably didn't have some statement on it promising you access to a particular attraction. Crappy as the system is, it's the gamble you take. When I went to Disneyland in like 1990, Space Mountain was closed for renovations. Even as a kid I understood that was fair game, sucky as it was.
You just proved my point. Disneyland is a gamble. We would never accept or let other kinds of companies get away with it. Their whole scheme is based on "Give us your money and MAYBE you'll get the experiences we advertise". It's a racket and scam... and people like you just empower their bad behavior.
When Space Mountain is closed for renovation, info about that is generally available and you can plan accordingly...
@@MrGettemTV sure, but that was 31 years ago.... not exactly apples to apples
@@johncampea I don't think I'm empowering anyone. It sucks, I get that. I'm just saying it happens.
And we certainly do let other companies get away with it. e.g. If you buy tix to a music festival because you really want to see a particular band, then you just have to accept it if the stage they're playing at is full and you have to watch from 3 miles away.
John here’s a great point to add to your stance: they don’t allow you to wait in line for it. Normally a new ride has a line for 4+ hours, and it’s your decision to wait for it or not. It’s entitled if you were complaining about a line being too long for a brand-new ride; but they’re not even allowing people to wait in line if they wanted to
@@happytomakeyousick4172 Yeah except that long lines are not a new thing. They should’ve planned for having a long line like other new rides have done in the past. Either way, I was using a hypothetical. Let’s say the line was 4+ hours long…if John were like, “I shouldn’t have to wait that long…” and wanted a refund because of that, THAT is entitled. Not being angry he didn’t even have the OPPORTUNITY to wait or not wait in the line and wasn’t able to ride either.
@@happytomakeyousick4172 Saying they solved the problem is giving them too much credit. I think they just didn’t want to have to devote as much space or money to making a line long enough to hold many people and replaced it with a pretty flawed system instead. It seems you’re completely ignoring the fact that for the first time ever you can now go to the parks and pay tons of money and not even have the ABILITY to wait for a new ride. You can go and not get to ride on the newest and coolest rides. It’s not that you see it’s 4 hours long and don’t want to wait for it, you literally have 2 opportunities which are mere seconds at a time and that’s it. It used to be that if you paid for a ticket, you could choose whether to wait hours for the hottest rides or not to. For someone who lives near Disneyland and has ridden all the old rides plenty of times, I can see especially how that is annoying since they might not have even gone if not for the new rides which are advertised heavily. And yes the fact that a lot of people have trouble (and I also have ran into this and no matter how much planning and looking for tricks it’s still super difficult) means the system should change
The fact that there are people out there that actually defend greedy corporations after they've screwed over their customers is a whole new level of lickin' boots.
Aww and John I get it . You got scam and deserve to voice your opinion. It is sad that this same experience is happening to other people besides you and your wife.
Imagine if your family is low income, the a trip to Disney land was a once in a lifetime thing, and the kid's dream is to go on the spiderman ride.
When they get there, gets rejected
Saddest place on Earth
the kid will get over it. if thats the kids biggest dream than he aint going far anyways
That commenter sounded like he used almost the equivalent of a scalper bot to get on one of the rides
Almost as good as when you tore collider a new hole a couple years ago.
I fully agree with you. I would've tried to cancel the transaction from my bank, or perhaps pay through PayPal and cancel from there after finding out I couldn't go on those rides. That's fucked up. Fuck Disney!
The Spider-Man ride has been open for a week and a half. Banking your whole anniversary trip on going on that ride was very dumb.
Sad but kinda fun to see those fire in your eyes. Same eyes when u went off on the second in command dude at Collider.
I wish John got his money back from Disney
Secretly John is hoping disney will see this and try make it up to him. I doubt they bite.
I love the guy, but his motive is pretty transparent on this one.
So it's literally a ticket for the POSSIBILITY of MAYBE getting into an attraction. That's freaking dumb
That's the amusement industry. It's just magnified astronomically at Disney due to the big name, huge properties, and rides built as 20 minute "experiences" that aren't built to let more than 1000 visitors in per day. If you go in with certain expectations you need to check them at the gate or you will leave disappointed.
You could say that Disney took the Mickey. AH HA!
Gotta admit a Campea rant is "well, that escalated quickly" goodness
I feel your frustration for the disneyland thing but who the hell is paying $60 to go watch a movie at AMC.
@@matta2738 yeah you're right, i just realized when i wrote that, i forgot to factor in 2 of everything for his wife's costs too. lolll I guess ive been single for too long....
Ben Mendelsohn: I paid you $1500.
Disneyland: And this gives you power over me?
"Who are you?"
"I'm Disney's reckoning"
You don't have to worry. If Disney keeps increasing their prices, they will price the entire middle class out of parks. The only people who will be able to go will be wealthy people, and there aren't enough of them to keep the park running.
Last trip I took to Disney world, I took the family with a full park hopper and meal pass for 7 nights, at one of the biggest resorts. It was over $8000, and that was damn near 9 years ago. I shudder to think what that same trip would be today.
John is entitled and has every right to be. He paid money as a consumer. He is entitled to receive his goods or services. Any rational person would feel the same way in his situation.
He did receive his goods & services: he bought a park ticket, he was given access to the park. John did not buy passes only for those 2 rides; Disney used to offer that type of service (the old A-E tickets) but they scrapped it nearly 40 years ago because they felt guests shouldn’t have a lesser experience just because they couldn’t spend as much on ride coupons as more well-off visitors.
Is the virtual queue a great system? Clearly no. But it’s what they have in place, and Disney seems to have a disclaimer all over their site explaining how it works and why some people will not get to ride. I feel bad John & Anne didn’t get on either E-ticket, but that was a risk; their decision-making after missing out at 7:00 should have changed, but it looks like it snowballed on them.
If Disney is going to do people so dirty, they maybe should make the booked rides separate paid tickets. It'd suck to pay more but at least you won't waste time and money traveling to the park
There’s plenty of other attractions in the park you buy the ticket FOR THE PARK
@@jacquelinejaquez2388 I get that. I just feel bad for the maybe hundreds of people who spent maybe a big chuck of their disposable income, and couldn't do the one thing they wanted to do. If only 20% can go on those rides and 80% want to, that's a lot of disappointed fans.
@jacqueline. And most people go to the park for SPECIFIC attractions, so they've in effect wasted time and money going to a park that's beyond full capacity for the attractions they wish to see. It's pretty easy to understand why this would upset someone. Don't try and speak on behalf of all theme park attendees.
Nah I’d be pissed too if I was in that situation. Disney knows what their doing.
I can only imagine the outrage that would ensue if AMC made you buy a ticket to access a multiplex showing various films, but not necessarily the one you want to see, then because the theatre showing the film you wanted to see got filled before you had the chance to get to it, you were forced to see a different movie you had no interest in or waste the ticket, but no refunds.
Geeks and Gamers made a video about this ? Pathetic tbh. John is in the right to complain about certain problems with Disney.
And people have the right to think it's pathetic too .
I need John's Mickey laugh as my alarm clock to wake up in the morning
🤣
Agree. I still believe if you stay at a Disney hotel you should automatically give you a pass for the big rides.
The real problem is that these new rides can’t last a full day without breaking down. They can’t even accommodate guests for a day when the park is at 35% capacity. The virtual queue nonsense is here to stay and it will continue to alienate customers.
First off I’m on John’s side in this. However, two popular new attractions, on a Saturday. There was little chance he was getting in. I’m waiting a couple of years to see those attractions, and I’ll still probably go on a less busy day like a weekday.
When this sort of thing happens with concert tickets instantly selling out it's usually because "ticket agencies" (scalpers) used high-speed computers that buys everything out and then resells the tickets at highly inflated prices. I'll bet if you looked around online you'd find people that were reselling those spots in line for those rides.
I highly doubt this as you have to be IN the park and be logged in to YOUR Disney account with your party selected
If you could book a ride ahead of time it would be booked out for weeks, you would get people scalping and many more problems. Maybe the best scenario is somewhere in the middle. Some being prebooked and others like they currently do it.
Disney is simply scamming ppl.
Terrible customer service. I feel for anyone who experiences this nonsense. Disney shouldn't be treating customers like this.
John, what are your thoughts on the other amusement parks??
I am nervous because I am from México. Imagine paying tickets, plane round trip tickets, hotel and transportation and not being able to get on the ride. I am officially nervous
I wouldn’t come this year. After the past year, these parks will be insane.
Don't go. It's a waste of money.
Disney should add a warning on the tickets stating the risk of not getting a boarding group for the same people who need the "Hot When in Use" warning on wood stoves.
I was crying when you did the Mickey noises👌😭😂
Reminds me a bit of how EA treat their consumers. Companies get to a certain size where they don’t need to care anymore because the consumers will pay. At this point commitment is to their shareholders which is why this kind of stuff happens.
"No no no. Ha Haa"
Hahahaa loved that
They should sell 2 types of tickets. Tickets specific to rides. And day tickets where you randomly can get to what ever ride you wish but not garantied.
The Campea Rant, it's endless, and always priceless.
Sorry you had to have such a negative experience on an important outing... that being said I love your content when your "fired up" the passion you display hits a total new level that makes it enjoyable to watch... glad that we the viewers were able to help with your therapy lol.... it also surprises me that if this is such an issue that they don't at least offer some sort of "token" discount towards a future visit or some "cookie" to compensate the issue