Thanks Mike , we got 1 1/2 of snow yesterday and I’m so over it already . Didn’t look like you had snow this video .Glad you take care of your customers, just don’t expect them to notice it . Thanks again .
Yes I would order parts for a full service equipment and get all air filters or just oil filters and no one really seemed to care just send back we will get you right ones .
Hi Michael and great videos. Could you tell me where the flexible rubber couplings like SGF one go into a Ponsse or any other Machinery like excavators goes? Also, are they need to be replaced quite often?
It seams to me like maybe the last 2 years it's been getting worse with parts stores & people. It seems like if you can talk & have a pulse they hire you. The young understandably don't have the experience or knowledge & the older generation of parts store guys are just riding the clock so to speak on retirement. So the end solution I don't know what's to become. That's the part the customers don't understand as to why it takes so long to get their equipment back.
Thanks Mike , we got 1 1/2 of snow yesterday and I’m so over it already . Didn’t look like you had snow this video .Glad you take care of your customers, just don’t expect them to notice it . Thanks again .
Good morning, a hello to Brazil.
Great video! That is one cool machine! Same here with the parts guys, it’s either wrong or half of what you ordered. Thanks for sharing
Nice job, you treat your customer the best! Oh and the snow plow made me laugh, sounds like order parts for green or red machines 😂
Yes I would order parts for a full service equipment and get all air filters or just oil filters and no one really seemed to care just send back we will get you right ones .
Hi Michael and great videos. Could you tell me where the flexible rubber couplings like SGF one go into a Ponsse or any other Machinery like excavators goes? Also, are they need to be replaced quite often?
I vote for option 2. Treat the customer right!
Good stuff
It seams to me like maybe the last 2 years it's been getting worse with parts stores & people. It seems like if you can talk & have a pulse they hire you. The young understandably don't have the experience or knowledge & the older generation of parts store guys are just riding the clock so to speak on retirement. So the end solution I don't know what's to become. That's the part the customers don't understand as to why it takes so long to get their equipment back.