Improve Your Customer Experience with Customer Journey Mapping (Case Study Included)

In all my years of focusing on customer experience management there is one practice that stands out amongst the others...customer journey mapping!
Watch this rich, detailed video to learn:
• How customer journey mapping will improve your operational strategy.
• My ‘traffic light model’ to clearly identify your strengths and opportunities to improve.
• How I helped a dental practice revitalize their patient experience.
If you enjoyed this video, make sure to give it a LIKE and SUBSCRIBE to my channel to see other educational videos on company culture, customer experience and employee engagement.
Want more of the strategies that I use within my businesses? Connect with me on LinkedIn where I share videos daily: / michelfalcon

[@ahmadsafiyudin7630]

Your way of sharing and guiding us thru the CX Journey Mapping, to me is just awsome man! Glad I found out about you on youtube yeah! Success to you and your workshops always man!

[@10ShutdownCb]

I love this!! Thanks for all your hardwork!!

[@MichelFalcon]

For the step-by-step Customer Journey Mapping Guide, click here >> unbouncepages.com/customer-journey-mapping-guide/

[@arvindrampal1565]

Really great content. Awesome.

[@psulionz87]

really isnt

[@sfranklin2737]

This is dope thanks

[@EuTomcosta]

👏🏿👏🏿👏🏿👏🏿

[@OFarrillColon]

The first three minutes of this video are about "how great this Cosutmer Journey Mapping"is without actually getting right into it. Good marketing for those who know nothing about research on costumer experience, but annoying for those who do. Please, show your services, if they great, they'll speak for themselves.