🧲🧲🧲 LINKS 🧲🧲🧲 Support the work that I'm doing by making a PayPal contribution: www.paypal.com/ncp/payment/FLA2AAPTM4XQ2 ✉ Sign up for my newsletter: lizamazing.com/ 🚩Support this channel and the work that I am doing to bring about change in the RV industry: -- www.patreon.com/LizAmazing **If you'd like to be interviewed about your RV ownership experience (good or bad), email me at lizamazinginterviews@gmail.com 🛒 Liz Amazing’s Amazon Store: www.amazon.com/shop/lizamazing ***As an Amazon Associate I earn a small amount from qualifying purchases. You don't pay any extra AND you help support the channel. Thank you! NOTE: This channel does not condone threats or violence of any kind. If you are upset or outraged by acts of dealer or manufacturer misconduct featured in this video, I encourage you to utilize lawful means of expression, including NHTSA for safety issues, and online forums for further discussion. 📺 Videos mentioned Our new RV NEVER left the dealer: ruclips.net/video/BxCV3-wKdR4/видео.html Super C RV nightmare: ruclips.net/video/jocrCIzwa9Y/видео.html Grand Design does right- supplier under fire: ruclips.net/video/w2T5aE_fHrI/видео.html Update on their RV nightmare: ruclips.net/video/xvkvZ0gZA8A/видео.html $800,000 Tiffin motorhome disaster: ruclips.net/video/d8U_e0FPAMU/видео.html Tiffins responds to motorhome disaster story: ruclips.net/video/TO3Uu-KcQLA/видео.html Living in a Lemon- in the repair shop! ruclips.net/video/hzWNPXwVopw/видео.html This video caused Jayco to buy it back: ruclips.net/video/4L6i4yr4wx0/видео.html This video caused Alliance to buy it back: ruclips.net/video/PV_ytjlyZ7w/видео.html This video caused Fun Town RV dealer to buy it back: ruclips.net/video/XeiF6lnuyOY/видео.html This video caused Tiffin to buy back an $800,000 motorhome: ruclips.net/video/TO3Uu-KcQLA/видео.html @debsrvservices 💙💙💙 Shout-out to our Patreon Super Fans. Thank you so much for your support! 💙💙💙 Andre Balogh Mary Adham Patrick Armendarez 💙 Join me on the Patreon community and get the inside scoop before everyone else! - www.patreon.com/LizAmazing
Have you had threats lately it seems like you're still not in your RV? People should know how evil these people really are. They are ripping people off and if you say something they will hurt you
I have a Keystone product that has been in the shop for over 2 years. I’ve never been able to take it out since it’s been leaking water. They’ve “fixed” the issue twice, rebuilt the entire slide out and it’s still leaking. Now it’s back in the shop. Going on 3 years since I took it in. HELP
Their greed is palpable…….and abhorrent. Thank you Liz for your amazing work that I’m convinced will bring about needed change in the RV industry. It is shameful and rather pathetic for these RV companies to be so blatantly deceitful.
I basically made a similar comment. You are correct. I really don’t think they care and will continue this type of crap construction. I was just at a SP campground. Huge night time pounding rain storm. I walked the park and saw four different RV’s with extra ladders! Yikes !!!
Liz - I'm 59 and very close to retiring. I considered buying an RV to go on a celebration tour out west. After watching so many of your videos and those done by others, there is NO way I'm entering the RV world. I was strongly considering Tiffin and Jayco and both Thor management teams are a bunch of scumbags. Can't believe how much of what is produced is just plain c-r-a-p. Everything from purchase to product to so-called 'support' comes across as slimy. Nope ... will go another direction. THANK YOU for all you do. You're amazing.
I’m 100% not buying a RV thanks to your exposure of how these companies treat their customers……… I don’t want to buy something that’s attached to a 50/50 chance of buying trash…and then fighting these giants to fix their products……. I don’t need that stress in my retirement life. Keep up the good work Liz.❤❤
The RV manufacturers need to understand that if they would simply take care of their customers issues, they’d never see another buyback get submitted! We just want what we paid for and what the manufacturer and dealer promised us to get us to sign the purchase agreement, nothing more, nothing less! The last thing we as consumers want is to worry about buybacks also but when our issues fall on deaf ears, what choice do we have? Thank you for being our voice Liz!! We all appreciate you and all you do!!
Until people stop buying these things, the manufacturers will never change their stripes. Stop. Buying. RVs. 🛑 Cut the manufacturers off and let them start over. The industry is in the situation it is in because of greed. Cheap Chinese tires cost less than good American tires. Slapped together shoddy construction cost them less than quality construction. But even with all the warning signs, Mr. and Mrs. RV buyer walk into a dealership and slap down $50,000, $100,000, $300,000, $500,000, $700,000 on these things, and they are rolling junk-wagons. Even the Tifffins, Newmars, and Airstreams. But what do consumers do? Hey, that won’t happen to me! I’m special! I’ve done my “homework”, and besides, my RV salesperson is a really nice guy. 😂
If this industry would just sell quality products, they wouldn't have to go thru all this trouble to keep it secret when they help their customers out with these lemons!! Good for you, Liz, for not backing down! Companies seem to rely on threats and intimidation anymore when they are exposed, when they usually don't have a legal leg to stand on, but unfortunately that is usually all it takes. Keep up the good fight!
I agree, if they would try & make a good product then the manufacturers have nothing to worry about! As far length of warranty it should be the same as an automobile warranty ! Thank you Liz for all your efforts.
Even though I do not participate in the RV community, it is obvious to me that Liz is a force for good so I subscribe and watch her video's. Thanks for your courageous work!
'GOLDEN YEARS TRAVELING' Great job on your RUclips Videos Liz. Word-of-mouth proclamations are one of the STRONGEST forms of show-and-tell. Way to go Liz,
Thank you liz for bringing this up, so many deceptive companies out there. They prey on us rather than be honest and build things correctly. Its disgusting to me and these companies need to be called out and you do it gracefully, much better than i.
Better quality will cost more, Requesting an extended warranty ? Hmm lots of the new Generation don't have the skills or want to do manual labor, so long delays for getting it repaired. Europe does create some great RVs but no generators.Telling Congress! They can't even fix fema! Best thing is do your research and pay for an inspection on new or used, do educate youself on lemon law before you purchase.
We owned a Class A motorhome in the late 80's to the late 90's when our children were growing up. We loved every minute of the experience. It was a great way to vacation as a family. I could not imagine having to endure some of the problems encountered by you viewers. It saddens me to see how far the RV industry has fallen. In this video you talk about the limited duration of the warranties offered by the industry, especially expensive motorhomes. As I recall, back in the 90"s Newmar offered a three year "bumper to bumper" warranty on their coaches. It would be interesting to know why they quit offering this. My guess is that even though Newmar was a quality coach builder at that time the warranty probably ate up a good bit of their profits. Right or wrong this is the only longer term warranty I can recall. Even though It's been a long time since our RV days I do enjoy watching your videos and I think you perform a great service for the owners AND the companies. The companies just don't yet know that.
Thanks to this channel and others like it I will never make the mistake of buying an RV. I hope the manufacturers are aware of how much business they are losing.
Zero interest in plunking down 50k or more for a lemon. This channel makes it perfectly clear that it’s the Wild West in RV world and I want nothing to do with it!
Liz you said it so well , spot on , I wish more folks who are RV owners would do that , they need to stick together in this ! Now warranty for a $40,000.00 or $800,000.00 RV unit I feel for what the product is and used for should be at least 10 years ! It’s not unreasonable for a $750,000.00 unit to have coverage for a 20 year period !
A major contributor to this is, every year all is new. New layout, new appliances, new windows, new roof materials. Rather than focusing on perfecting what is already being manufactured they all think they need to start the new model year out by starting with new everything. Another thing I think adds to all of the problems, is volume rather then quality. It's like all RV manufacturer's are in competition to see who can produce the most units in a single year. Then take into consideration how many different manufacturer's there are. I think far more are being made each year then are being retired units. This giving new meaning to the old adage, you have outdone your self this time. To many units and not enough buyer's. Then to add to the problem of availability of campgrounds. Rest areas are cutting back on overnight parking, big box stores and shopping malls are pushing away stay over parking. Prices for good camp grounds are reaching the price of a five stare Hotel with all the amenities. Liz, I think you are doing a great service for the RV consumer. P.S. this is what has led to the fall of, if for any reason your not happy with our product bring it back for a full refund. No questions asked. Why I say this? The big home improvement stores used to take items back and refund the money to the customer. Then customers abused that privileged by using something for there purpose, only to return it when done. I have seen people use lawn mowers for a full season only to return it for a full refund. This led to the 30 day with receipt refund. Keep up the great work.👍👍2thumbs up
I know Toyota lately has had some major issues with new Trucks. Having said that, I remember watching and commenting on a video I watched a few years back. This Toyota employee was asked to attend a meeting with some ford engineers and discuss how they deal with defective vehicles. So the Ford team said they would repair the product and then send it back for sale. This Toyota employee told the Ford engineers at Toyota they would study the defect(s) a d then come up with solutions to resolve any issues. Then after all studies were complete, the defective vehicle is sent to the crusher. Imagine that. Even watching channels like TFL, any preproduction vehicles are crushed. Imagine that. I think this speaks to how hard Toyota tries to get it right.
My wife and I bought a brand new 2023 East to West Alta 2400kth toy hauler from Camping World in North Carolina & drove from California to pick it up. Upon arriving to pick it up, we found it in pieces. We were forced to leave with it unfinished and promises of finishing it later. This was back in April of this year. We have had it out on three small trips only to have it go immediately back into the shop for warranty work. It has been in for warranty work for over 90% of the time. We have not even been able to try everything out in the trailer yet. The only good thing is that CW in CA, so far, has not given us any trouble about getting things fixed. It just takes forever and apparently shipping is a big concern/problem. Our main concern is that our warranty of one year is going to run out before we even have a chance to test everything. We have had the tankless water heater replaced three times, the oven has been replaced twice, multiple leaks fixed and we’ve had a bunch of other things continuously go wrong. We have thought about asking them to take it back multiple times but they make that seem impossible.
Thank you for continuing your work towards keeping them accountable on doing what’s right. Maximum profits focus and forgetting integrity has harmed our society enough.
Attitude that if I give you a buy back i would have to give everyone a buy back is so wrong! Build a product that you can be proud of that would be happy to stand by! Keep at it Liz❤
Minimum of a 3 year warranty Liz, many rigs are not used but a few times a year. Another option would be to have the manufacturer give the purchaser a free extended warranty for another 3 to 5 years. Those things would help but if your frame is flexed or cracked, the extended warranty usually will not help with that. Great video Liz, keep moving the needle forward!
I don't own a RV. But Liz you are doing a great service for buyers. So the RV industry does quality work from the beginning of build using quality materials and workmanship. And hold the RV industry to a higher level of producing quality products. A one year warranty only is ridiculous on such a expensive product. Your deciding not to charge was a good decision. Thank you for the video. Many Blessings and hugs to you.
Wow! You are the BEST! I don’t have any issues with my motorhomes, but I am donating to your efforts. Good decision to not charge for your services. RESPECT!!!
Lots of good info in this video Liz. I'm not surprised that RV companies don't want the news publicized about a buyback when they are pushing garbage out the door. That's a big red flag and I want to know who they are so I can avoid them at all costs!! But that's the whole point of them not wanting people to know. I think companies like Jayco should be rewarded with their honesty about good customer relations by more people buying their product. They could make that even better with a decent warranty such as the the one you got with your vehicle. Jayco could grab a huge part of the market if they maintain genuine concern, honesty and stand by their product. Thank you Liz for your hard work!!
I believe that one reason for these RV manufacturers not offering 3 or 5 years warranty is because there is no regulatory body that holds them accountable for the products that they put out to consumers. There needs to be national legislation and standards similar to vehicles. Thank you for doing this work.
A lot of these warranties are not worth the paper they are printed on. It is all marketing. The will drag their feet and wear you down until you give up.
100%. I was in Rv related co for 30 years. We watched ourselves and we were all about safety. Thank goodness because no one else cared. No one even talked about Rv and towing safety until Hensley Mfg came along.
Liz, you are truly AMAZING! I’ve been full timing for 18 years. I have a ways to go before I come off the road. However, I have had so many friends that talk to me about the lifestyle and they want to buy an RV. I refer them to your videos. I honestly could not in all good conscious recommend the RV lifestyle because of the junk they are building. Thank you for all the hard work you do for us RV folks.
Thank you for trying to help people and inform us. I look forward to viewing your videos and learning more about what to look for when shopping for an RV or camper.
Wow thanks for all the good information. Warranty should be same to what you find in an automobile. You’ve done a lot of good for a lot of people and are starting to make major improvements. Keep going
I know these customers greatly appreciate your help! I'm not an rv'er but enjoy the videos and know many people enjoy it. Sadly, it's just another instance of how America's quality has decreased in nearly all facets. I remember when you ONLY bought things MADE IN THE USA.
Liz, I commend you for freely giving of your time and expertise ….though, I think you should be compensated. I have followed your channel closely over the last couple of years. I have personally learned a lot, and while I can’t be on the road anytime soon I do say thank you. Another component of a buyback is the failure to compensate buyers for their “pain and suffering” through the ordeal. I can see in some cases where a DNA protects those given a buyback, in that it finalizes the issue and they can move on - doesn’t give them a chance to vent, doesn’t help others but the closure might be a blessing for that particular situation. Just trying to see both sides of the coin, something your exposes have been very fair at doing. Again, I truly appreciate the work you are doing and will continue to pray for your wisdom and safety - and that contributions for your efforts are forthcoming. 😊. You are a marvelous advocate. 👍🏻
Speaking of cars, I mentioned this before on another video, but my last new card (a Honda), had a manufacturing defect in the drive train. An warranty recall was issued and I took it in to the dealer. It was taken care of, no questions asked. Honda and other car manufacturers know that if they don't step up to the plate, it will cost them big business. That's why these videos are so important.
Back when Lexus was new (1989) they had a fatal flaw in their flagship car. Toyota knew that the negative news would hurt if not out right kill their new car line and they had to make things right before the mainstream media found out. Toyota wanted the BMW and Mercedes owners into their Lexus model line. The plan they executed was to contact each owner and offer them a customer appreciation day. Lexus flatbed'd their next years model to the customer for a day (with a full tank of gas ) and picked up the defected current model. They serviced the catastrophic flaw, washed the vehicle and returned it to the customer at the end of the day with another full tank. The customers got to drive the next year's model for the day while Toyota (Lexus) was able to avoid the negative news by people who would otherwise buy Mercedes or BMW .
Yes, this video is very important. However, if congress does not pass an RV lemon law, nothing will change. RV built quality will only improve if there is an RV lemon law. It will force RV manufacturers to improve built quality.
We should all start contacting every rv dealer via text & email so there is a record asking them if they do buy backs. Contact the dealer and every salesman with this question.
These videos are so helpful & absolutely necessary. RVs have gone so downhill & there’s absolutely no way we’d purchase one now. We’ve had a couple over the years & loved them but that was back in the 90s.
Right on as always. We have so many issues we can't let people think they can get a refund or we will be out of business. How sad. Should be like a car warranty. 3/36 bumper to bumper and 10 year delamination. Won't happen because they are terrible manufactures. Thanks for keeping the pressure on.
Thanks for the consumer advocate work you are doing. I know you are focused on people who have already purchased and had issues, but you are helping others like my wife and I (55 & 58) make educated decisions about future purchases. We have been talking about RVing part time in retirement which is less then 5 years away. Your videos have been eye opening and at this point, we are deciding to stay away from the RV industry until there is marked change in production quality. Thanks again.
You have nailed it Liz, they are afraid because they know how bad their product is. As I stated before the blame should not be placed on any individual person, but the process and ultimately the leadership. BTW typically the length of a warranty is calculated to end before major troubles start, so a one year warranty says it all.
Thanks for being the RV people voice! RV industry went through a time, make it lighter & Simpler. At one point they ran out of product that was good & light. And started use no t only even lighter, but cheaper. So light & cheap materials = bigger profits….. Repairing comes out of profit, sad but try. The industry became so big, they’re not worried about repeating customers. Sad part, many would come back and recommend others.
Just as I suspected. The buybacks are being re-sold. Some of these 'new' RV's seem to have issues that would only be found on used. I remember one of your interviews involved a brand new RV that appeared to have water damage to the roof(soft/rotten) that would have taken some time to accumulate.
I absolutely love Liz. I live in Denmark, Europe. While these massive You Haulers, Massive motorhomes and Super C's are very rare here in Europe, I live watching these videos. Here we have a two year warranty on anything electric, motor vehicles, cars, bikes, well you name it. This is standard set by the EU to protect us Customers. If you wreck it and damage it purposely, you also forfeit the warranty of course. I really just wanted to say I'm a big fan Liz and thank you for letting me follow.
one big change should be. that Bob Tiffin buys back his company from Thor!!!!!!!!!!!!!! as long as these big companies keep buying up rv manufactures. it will never change!!!!!!!!
And I am thinking of buying one next year. Got us looking at roofs, plumbing, warranties, the reviews of the dealers, RV Inspectors 😂 Love ya Stay safe
I said even before your channel started that Leigh Tiffen was a disgrace to Bob Tiffin's company. The first words out of his mouth when he took over said it all.
Liz my main question is this: Are these poor folks who are being ripped off by these dealerships filing complaints with their Congressmen, Consumer Affairs.., are they reporting these issues to the Better Business Bureaus? I did, and yes it was a timely process, but it worked! I was finally able to get a full refund back on my RV, ripped up the Cease and Desist threatening letters, got the company reported to and accepted by the BBB, and never looked back. There are MANY ways folks can go after these RV dealers, companies.., and win!
Great video Liz, you are 100% right about the one year warranty. It’s definitely not enough with the money you are spending on these RVs. I own a Tiffin motorhome and would love to upgrade, but with the money I will be spending the chances of getting a lemon is very high. I also don’t want to spend months sitting inRed Bay. You are doing a great job and helping people out with this huge problem in the RV industry. Thank you again
Hi Liz, Have watched your videos for years; I'm a bit late to this one, but as I think the rv companies read your comments too, I will add my 2 cents in. As the common usage of an rv is seasonal and much less than someone's vehicle: on trailers: 5 years for all components and systems; 10 years on structural issues. On motor homes, mileage should be a factor, too, but I have no ideas on a number for how it should limit. Full timer usage shouldn't void the warranty. Maybe they would stop using shoddy components like ac units that can not be serviced with coolant. And a question: if someone purchases an rv and finds it has extensive water damage from sitting on a lot, why isn't the dealer responsible?
This sounds like Criminal Court. Those Dirty RV Dealers. I have owned 12 Rvs in my life, Only 3 of them were brand new. I have very fortunate with my used ones and new ones But, these stories just get me going.
Coach House provides a three year warranty on their new motorhomes. Part of the problem with treating a camping unit with a vehicle type warranty is that vehicles have a narrow scope system; the vehicle is used to get someone from point A to point B. Camping equipment and motorhomes have multiple systems such as electrical, propane, plumbing and sometimes hydraulics. People often unknowingly abuse these systems either by overload, stressing or forgetting maintenance, such as inadequate winterization. It is difficult to make these systems “foolproof”. However I agree, the entire RV industry subscribes to the customer quality control method. Make the unit with little QC, and let the customer tell us what is wrong with it. Not good. Quality Control and Quality Assurance departments are expensive, hence why the RV industry has nothing like the QC and QA departments of the aerospace, aircraft, medical and satellite industries.
Enjoying watching your channel from down here in Hobart Tasmania Australia you're doing a great job Liz we need someone like you in Australia keep up the good work .
Thank you very much for being an honest woman than this corporation they’re evil and when something is not good, they make it hard. What kind of business is that? I’m not buying things from. Nobody like that.❤❤
My thoughts on a warranty….. if RV companies gave you a 36 month Bumper to Bumper Warranty it probably wouldn’t help many of the dealers are so busy it will sit on their lot. I found taking your RV to a reputable RV Repair shop to do the warranty work was easier. They call Thor (mine was a Thor motorhome) ask for the approval to fix the problem. Then it got fixed and Thor sent the check to the repair shop. I was able to make an appointment to have it fixed. I scheduled the appointment was there at 7am and waited for the repair. It was a win win for us and the repair shop. Most people with a brand new Unit think they have to take it back to the dealer. Not true! RV repair shops ( most) will honor your warranty.
I agree 100% with you Liz and I have never owned an RV I mean my step dad had a pull along while I was in high school 25 years ago or longer. I know a bit about them but not as much as I do now since I’ve been watching these RUclips channels. Yes they should stand by their products more than a year it’s ridiculous and they need to slow down on pushing Rv’s out to get some many of them to stay in competition with other RV dealers maybe they should require RV’s only by special order and just make all the different kinds but DON’T sell them only for show and yours has to be special orders so it’s done slower and put together better and more efficiently because the way they pump them out now all junk
Another thing about warranties... I think they should be extended for the amount of time an RV is in the shop. They keep these things so long that people don't even have time to make use of their warranty because these shops hold onto them so long that by the time people get their RV's back, the warranty is up. Shame on the RV industry for doing this to people. Of course they don't want everyone wanting all their money back.
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***As an Amazon Associate I earn a small amount from qualifying purchases. You don't pay any extra AND you help support the channel. Thank you!
NOTE: This channel does not condone threats or violence of any kind. If you are upset or outraged by acts of dealer or manufacturer misconduct featured in this video, I encourage you to utilize lawful means of expression, including NHTSA for safety issues, and online forums for further discussion.
📺 Videos mentioned
Our new RV NEVER left the dealer: ruclips.net/video/BxCV3-wKdR4/видео.html
Super C RV nightmare: ruclips.net/video/jocrCIzwa9Y/видео.html
Grand Design does right- supplier under fire: ruclips.net/video/w2T5aE_fHrI/видео.html
Update on their RV nightmare: ruclips.net/video/xvkvZ0gZA8A/видео.html
$800,000 Tiffin motorhome disaster: ruclips.net/video/d8U_e0FPAMU/видео.html
Tiffins responds to motorhome disaster story: ruclips.net/video/TO3Uu-KcQLA/видео.html
Living in a Lemon- in the repair shop! ruclips.net/video/hzWNPXwVopw/видео.html
This video caused Jayco to buy it back: ruclips.net/video/4L6i4yr4wx0/видео.html
This video caused Alliance to buy it back: ruclips.net/video/PV_ytjlyZ7w/видео.html
This video caused Fun Town RV dealer to buy it back: ruclips.net/video/XeiF6lnuyOY/видео.html
This video caused Tiffin to buy back an $800,000 motorhome: ruclips.net/video/TO3Uu-KcQLA/видео.html
@debsrvservices
💙💙💙 Shout-out to our Patreon Super Fans. Thank you so much for your support! 💙💙💙
Andre Balogh
Mary Adham
Patrick Armendarez
💙 Join me on the Patreon community and get the inside scoop before everyone else! - www.patreon.com/LizAmazing
Have you had threats lately it seems like you're still not in your RV? People should know how evil these people really are. They are ripping people off and if you say something they will hurt you
I have a Keystone product that has been in the shop for over 2 years. I’ve never been able to take it out since it’s been leaking water. They’ve “fixed” the issue twice, rebuilt the entire slide out and it’s still leaking. Now it’s back in the shop. Going on 3 years since I took it in. HELP
Liz has started a R-E-V-O-L-U-T-I-O-N.
I was talking about Liz to another guy the other day. People def know her 😂
Their greed is palpable…….and abhorrent. Thank you Liz for your amazing work that I’m convinced will bring about needed change in the RV industry. It is shameful and rather pathetic for these RV companies to be so blatantly deceitful.
"If" they make a good product they should have nothing to worry about. well done liz you are doing a great service for all these unfortunate customers
I basically made a similar comment. You are correct. I really don’t think they care and will continue this type of crap construction. I was just at a SP campground. Huge night time pounding rain storm. I walked the park and saw four different RV’s with extra ladders! Yikes !!!
Liz - I'm 59 and very close to retiring. I considered buying an RV to go on a celebration tour out west. After watching so many of your videos and those done by others, there is NO way I'm entering the RV world. I was strongly considering Tiffin and Jayco and both Thor management teams are a bunch of scumbags. Can't believe how much of what is produced is just plain c-r-a-p. Everything from purchase to product to so-called 'support' comes across as slimy. Nope ... will go another direction. THANK YOU for all you do. You're amazing.
Own a Thor rv not good…….. but I didn’t have the worse. Also having a good honest rv dealer also extremely important.
@@liaodesign
A good honest RV dealer ?? I’ve never met one! I think Liz would not have a show like this if one actually existed! 😏
Same.
Liz has some videos on few very reputable companies but they mostly sell travel trailers.
Thank you Liz keep exposing the crooks
I’m 100% not buying a RV thanks to your exposure of how these companies treat their customers……… I don’t want to buy something that’s attached to a 50/50 chance of buying trash…and then fighting these giants to fix their products……. I don’t need that stress in my retirement life. Keep up the good work Liz.❤❤
The RV manufacturers need to understand that if they would simply take care of their customers issues, they’d never see another buyback get submitted! We just want what we paid for and what the manufacturer and dealer promised us to get us to sign the purchase agreement, nothing more, nothing less! The last thing we as consumers want is to worry about buybacks also but when our issues fall on deaf ears, what choice do we have?
Thank you for being our voice Liz!! We all appreciate you and all you do!!
exactly ....why cant they simply take care of their customers
Until people stop buying these things, the manufacturers will never change their stripes. Stop. Buying. RVs. 🛑 Cut the manufacturers off and let them start over. The industry is in the situation it is in because of greed. Cheap Chinese tires cost less than good American tires. Slapped together shoddy construction cost them less than quality construction. But even with all the warning signs, Mr. and Mrs. RV buyer walk into a dealership and slap down $50,000, $100,000, $300,000, $500,000, $700,000 on these things, and they are rolling junk-wagons. Even the Tifffins, Newmars, and Airstreams. But what do consumers do? Hey, that won’t happen to me! I’m special! I’ve done my “homework”, and besides, my RV salesperson is a really nice guy. 😂
If this industry would just sell quality products, they wouldn't have to go thru all this trouble to keep it secret when they help their customers out with these lemons!! Good for you, Liz, for not backing down! Companies seem to rely on threats and intimidation anymore when they are exposed, when they usually don't have a legal leg to stand on, but unfortunately that is usually all it takes. Keep up the good fight!
I have worked in manufacturing for 39 years. Build it right the first time.
Hope these rv manufacturers think like u
Exactly
According to Brinkley that’s not something they’ve ever even suggested they could do.
I agree, if they would try & make a good product then the manufacturers have nothing to worry about!
As far length of warranty it should be the same as an automobile warranty !
Thank you Liz for all your efforts.
Liz, you are an advocate for all consumers, not just for RV buyers! Thank you for your courage.
Even though I do not participate in the RV community, it is obvious to me that Liz is a force for good so I subscribe and watch her video's. Thanks for your courageous work!
'GOLDEN YEARS TRAVELING'
Great job on your RUclips Videos Liz. Word-of-mouth proclamations are one of the STRONGEST forms of show-and-tell. Way to go Liz,
Thank God you are making these videos. You saved me a ton of money and frustration. No way I’m buying an RV.
Thank you liz for bringing this up, so many deceptive companies out there. They prey on us rather than be honest and build things correctly. Its disgusting to me and these companies need to be called out and you do it gracefully, much better than i.
Better quality will cost more, Requesting an extended warranty ? Hmm lots of the new Generation don't have the skills or want
to do manual labor, so long delays for getting it repaired. Europe does create some great RVs but no generators.Telling Congress! They can't even fix fema! Best thing is do your research and pay for an inspection on new or used, do educate youself on lemon law before you purchase.
We owned a Class A motorhome in the late 80's to the late 90's when our children were growing up. We loved every minute of the experience. It was a great way to vacation as a family. I could not imagine having to endure some of the problems encountered by you viewers. It saddens me to see how far the RV industry has fallen.
In this video you talk about the limited duration of the warranties offered by the industry, especially expensive motorhomes. As I recall, back in the 90"s Newmar offered a three year "bumper to bumper" warranty on their coaches. It would be interesting to know why they quit offering this. My guess is that even though Newmar was a quality coach builder at that time the warranty probably ate up a good bit of their profits. Right or wrong this is the only longer term warranty I can recall.
Even though It's been a long time since our RV days I do enjoy watching your videos and I think you perform a great service for the owners AND the companies. The companies just don't yet know that.
GO LIZ GO! What you are doing is truly AMAZING! Wow! Another powerful video
Thanks to this channel and others like it I will never make the mistake of buying an RV. I hope the manufacturers are aware of how much business they are losing.
Zero interest in plunking down 50k or more for a lemon. This channel makes it perfectly clear that it’s the Wild West in RV world and I want nothing to do with it!
Liz you said it so well , spot on , I wish more folks who are RV owners would do that , they need to stick together in this !
Now warranty for a $40,000.00 or $800,000.00 RV unit I feel for what the product is and used for should be at least 10 years !
It’s not unreasonable for a $750,000.00 unit to have coverage for a 20 year period !
A major contributor to this is, every year all is new.
New layout, new appliances, new windows, new roof materials.
Rather than focusing on perfecting what is already being manufactured they all think they need to start the new model year out by starting with new everything. Another thing I think adds to all of the problems, is volume rather then quality.
It's like all RV manufacturer's are in competition to see who can produce the most units in a single year. Then take into consideration how many different manufacturer's there are.
I think far more are being made each year then are being retired units. This giving new meaning to the old adage, you have outdone your self this time. To many units and not enough buyer's. Then to add to the problem of availability of campgrounds. Rest areas are cutting back on overnight parking, big box stores and shopping malls are pushing away stay over parking. Prices for good camp grounds are reaching the price of a five stare Hotel with all the amenities.
Liz,
I think you are doing a great service for the RV consumer.
P.S. this is what has led to the fall of, if for any reason your not happy with our product bring it back for a full refund. No questions asked. Why I say this? The big home improvement stores used to take items back and refund the money to the customer. Then customers abused that privileged by using something for there purpose, only to return it when done.
I have seen people use lawn mowers for a full season only to return it for a full refund. This led to the 30 day with receipt refund.
Keep up the great work.👍👍2thumbs up
I know Toyota lately has had some major issues with new Trucks. Having said that, I remember watching and commenting on a video I watched a few years back. This Toyota employee was asked to attend a meeting with some ford engineers and discuss how they deal with defective vehicles. So the Ford team said they would repair the product and then send it back for sale. This Toyota employee told the Ford engineers at Toyota they would study the defect(s) a d then come up with solutions to resolve any issues. Then after all studies were complete, the defective vehicle is sent to the crusher. Imagine that. Even watching channels like TFL, any preproduction vehicles are crushed. Imagine that. I think this speaks to how hard Toyota tries to get it right.
My wife and I bought a brand new 2023 East to West Alta 2400kth toy hauler from Camping World in North Carolina & drove from California to pick it up. Upon arriving to pick it up, we found it in pieces. We were forced to leave with it unfinished and promises of finishing it later. This was back in April of this year. We have had it out on three small trips only to have it go immediately back into the shop for warranty work. It has been in for warranty work for over 90% of the time. We have not even been able to try everything out in the trailer yet. The only good thing is that CW in CA, so far, has not given us any trouble about getting things fixed. It just takes forever and apparently shipping is a big concern/problem. Our main concern is that our warranty of one year is going to run out before we even have a chance to test everything. We have had the tankless water heater replaced three times, the oven has been replaced twice, multiple leaks fixed and we’ve had a bunch of other things continuously go wrong. We have thought about asking them to take it back multiple times but they make that seem impossible.
Thank you for continuing your work towards keeping them accountable on doing what’s right. Maximum profits focus and forgetting integrity has harmed our society enough.
Attitude that if I give you a buy back i would have to give everyone a buy back is so wrong! Build a product that you can be proud of that would be happy to stand by! Keep at it Liz❤
I agree with you on the amount of time. 5 years.
My favorite video so far. Liz going hard.
Liz Amazing? More like Liz Stupendous!
Minimum of a 3 year warranty Liz, many rigs are not used but a few times a year. Another option would be to have the manufacturer give the purchaser a free extended warranty for another 3 to 5 years. Those things would help but if your frame is flexed or cracked, the extended warranty usually will not help with that. Great video Liz, keep moving the needle forward!
Liz you are an Angel for us! God bless you. 🙏🙏🇺🇸🇺🇸
I don't own a RV. But Liz you are doing a great service for buyers. So the RV industry does quality work from the beginning of build using quality materials and workmanship. And hold the RV industry to a higher level of producing quality products. A one year warranty only is ridiculous on such a expensive product. Your deciding not to charge was a good decision. Thank you for the video. Many Blessings and hugs to you.
Wow! You are the BEST! I don’t have any issues with my motorhomes, but I am donating to your efforts. Good decision to not charge for your services. RESPECT!!!
Yes Liz you are absolutely an amazing lady.
Thanks so much, Clint, glad to have you in my corner. Feel free to share this video to help grow the channel. Thanks again and have a great weekend.
Lots of good info in this video Liz. I'm not surprised that RV companies don't want the news publicized about a buyback when they are pushing garbage out the door. That's a big red flag and I want to know who they are so I can avoid them at all costs!! But that's the whole point of them not wanting people to know. I think companies like Jayco should be rewarded with their honesty about good customer relations by more people buying their product. They could make that even better with a decent warranty such as the the one you got with your vehicle. Jayco could grab a huge part of the market if they maintain genuine concern, honesty and stand by their product. Thank you Liz for your hard work!!
About time you get tough. Thank you for doing it. Don't let them bully you again and do not be afraid. You are doing what's right.
I don't even own an RV or anything like it but I love hearing about what you are exposing about the whole industry!! Subscribed!
Thank you, Liz, for helping others getting the help they desperately need.
I believe that one reason for these RV manufacturers not offering 3 or 5 years warranty is because there is no regulatory body that holds them accountable for the products that they put out to consumers. There needs to be national legislation and standards similar to vehicles. Thank you for doing this work.
That, and they know their products are trash quality.
A lot of these warranties are not worth the paper they are printed on. It is all marketing. The will drag their feet and wear you down until you give up.
You believe wrong. 😂
100%. I was in Rv related co for 30 years. We watched ourselves and we were all about safety. Thank goodness because no one else cared. No one even talked about Rv and towing safety until Hensley Mfg came along.
@@ExecuteBrandon Please feel free to explain why or elaborate accordingly.
Liz, you are truly AMAZING! I’ve been full timing for 18 years. I have a ways to go before I come off the road. However, I have had so many friends that talk to me about the lifestyle and they want to buy an RV. I refer them to your videos. I honestly could not in all good conscious recommend the RV lifestyle because of the junk they are building. Thank you for all the hard work you do for us RV folks.
Way to go Liz! You are indeed amazing!!!!!
Thank you for trying to help people and inform us. I look forward to viewing your videos and learning more about what to look for when shopping for an RV or camper.
We need a lot more people like you Liz!! Thanks for all you do.
Thanks for your support! Feel free to share this video to help get the word out.
we need more people with the courage and tenacity Liz has for sure.
Wow thanks for all the good information. Warranty should be same to what you find in an automobile. You’ve done a lot of good for a lot of people and are starting to make major improvements. Keep going
Liz , I think if Lee ran Tiffin like Bob did for many years all the problems would go away !
You got that right, Jeff. Thanks!
@@jeffsteele1295 lee doesn't have full control like Bob. Thor does
@@tomcruse5731it’s time Thor loosens those reins a bit then and allow Lee a bit more control if they don’t wanna go bankrupt
@tomcruse5731 that's what I kept thinking, and thats why tiffins have lost their quality. It's thor not tiffin
@@tomcruse5731 That's what happens when you sell out, and then rent your last name to a product.
Liz amazing has guts and conviction. A brave consumer advocate of the RV industry. Support her efforts as she continues to work for you.
Liz, You are amazing. The manufacturers are crazy.
Keep up the good work girl need more people out there like you
Liz, you are helping a lot of people! Keep it up!
Thanks Liz! Sunlight is the best disinfectant.
Greetings Liz from the oldest town in Texas, Nacogdoches. Keep fighting these terrible companies.
I know these customers greatly appreciate your help! I'm not an rv'er but enjoy the videos and know many people enjoy it. Sadly, it's just another instance of how America's quality has decreased in nearly all facets. I remember when you ONLY bought things MADE IN THE USA.
Liz, I commend you for freely giving of your time and expertise ….though, I think you should be compensated. I have followed your channel closely over the last couple of years. I have personally learned a lot, and while I can’t be on the road anytime soon I do say thank you. Another component of a buyback is the failure to compensate buyers for their “pain and suffering” through the ordeal. I can see in some cases where a DNA protects those given a buyback, in that it finalizes the issue and they can move on - doesn’t give them a chance to vent, doesn’t help others but the closure might be a blessing for that particular situation. Just trying to see both sides of the coin, something your exposes have been very fair at doing. Again, I truly appreciate the work you are doing and will continue to pray for your wisdom and safety - and that contributions for your efforts are forthcoming. 😊. You are a marvelous advocate. 👍🏻
Liz is new super hero for rvers
Speaking of cars, I mentioned this before on another video, but my last new card (a Honda), had a manufacturing defect in the drive train. An warranty recall was issued and I took it in to the dealer. It was taken care of, no questions asked. Honda and other car manufacturers know that if they don't step up to the plate, it will cost them big business. That's why these videos are so important.
Back when Lexus was new (1989) they had a fatal flaw in their flagship car. Toyota knew that the negative news would hurt if not out right kill their new car line and they had to make things right before the mainstream media found out. Toyota wanted the BMW and Mercedes owners into their Lexus model line. The plan they executed was to contact each owner and offer them a customer appreciation day. Lexus flatbed'd their next years model to the customer for a day (with a full tank of gas ) and picked up the defected current model. They serviced the catastrophic flaw, washed the vehicle and returned it to the customer at the end of the day with another full tank. The customers got to drive the next year's model for the day while Toyota (Lexus) was able to avoid the negative news by people who would otherwise buy Mercedes or BMW .
Yes, this video is very important. However, if congress does not pass an RV lemon law, nothing will change. RV built quality will only improve if there is an RV lemon law. It will force RV manufacturers to improve built quality.
We should all start contacting every rv dealer via text & email so there is a record asking them if they do buy backs.
Contact the dealer and every salesman with this question.
Way to go Liz! Keep the truth coming out. These guys need to be held responsible and the industry revolutionized.
These videos are so helpful & absolutely necessary. RVs have gone so downhill & there’s absolutely no way we’d purchase one now. We’ve had a couple over the years & loved them but that was back in the 90s.
Right on as always. We have so many issues we can't let people think they can get a refund or we will be out of business. How sad. Should be like a car warranty. 3/36 bumper to bumper and 10 year delamination. Won't happen because they are terrible manufactures. Thanks for keeping the pressure on.
Thanks again, Dan!
Fantastic as usual. You are hard hitting, love your style. Keep up the pressure
good one Liz. Thank you
Thanks for always doing the right thing.
Thank you so much, Kimmy. Glad you're here. Feel free to share this video. Have a great weekend.
Thank you Liz for another great video I look forward to your videos thanks again😊
Thanks for the consumer advocate work you are doing. I know you are focused on people who have already purchased and had issues, but you are helping others like my wife and I (55 & 58) make educated decisions about future purchases. We have been talking about RVing part time in retirement which is less then 5 years away. Your videos have been eye opening and at this point, we are deciding to stay away from the RV industry until there is marked change in production quality. Thanks again.
You are so welcome, I am glad I can be of help. Thanks for being here and feel free to share this video to help grow this channel.
You have nailed it Liz, they are afraid because they know how bad their product is. As I stated before the blame should not be placed on any individual person, but the process and ultimately the leadership. BTW typically the length of a warranty is calculated to end before major troubles start, so a one year warranty says it all.
It does indeed. One year is an insult if you've spent hundreds of thousand of dollars! Thanks for being here, Ben!
They're bandits as far as I'm concerned. I don't know how they sleep at night. $$$$$$
Love love, love what you’re doing,👏🏻👏🏻👏🏻
Thanks for being the RV people voice!
RV industry went through a time, make it lighter &
Simpler. At one point they ran out of product that was good & light. And started use no t only even lighter, but cheaper. So light & cheap materials = bigger profits…..
Repairing comes out of profit, sad but try.
The industry became so big, they’re not worried about repeating customers.
Sad part, many would come back and recommend others.
.. One of Your Best ♥"From The Heart" ♥Videos Ever .. 🙏😇
Aww, thanks so very much, Donald. Feel free to share this video to help grow the channel.
Just as I suspected. The buybacks are being re-sold. Some of these 'new' RV's seem to have issues that would only be found on used. I remember one of your interviews involved a brand new RV that appeared to have water damage to the roof(soft/rotten) that would have taken some time to accumulate.
Awesome job Liz. Thank you.
I absolutely love Liz. I live in Denmark, Europe. While these massive You Haulers, Massive motorhomes and Super C's are very rare here in Europe, I live watching these videos.
Here we have a two year warranty on anything electric, motor vehicles, cars, bikes, well you name it. This is standard set by the EU to protect us Customers. If you wreck it and damage it purposely, you also forfeit the warranty of course.
I really just wanted to say I'm a big fan Liz and thank you for letting me follow.
Thank you! Truly amazing.
Thank you for your advocacy.
one big change should be. that Bob Tiffin buys back his company from Thor!!!!!!!!!!!!!! as long as these big companies keep buying up rv manufactures. it will never change!!!!!!!!
It's all about protecting the bottom line for these manufacturers. Another great video!
And I am thinking of buying one next year. Got us looking at roofs, plumbing, warranties, the reviews of the dealers, RV Inspectors 😂 Love ya Stay safe
Yes indeed. Thanks for the love, Lori!
I said even before your channel started that Leigh Tiffen was a disgrace to Bob Tiffin's company. The first words out of his mouth when he took over said it all.
Liz my main question is this: Are these poor folks who are being ripped off by these dealerships filing complaints with their Congressmen, Consumer Affairs.., are they reporting these issues to the Better Business Bureaus?
I did, and yes it was a timely process, but it worked!
I was finally able to get a full refund back on my RV, ripped up the Cease and Desist threatening letters, got the company reported to and accepted by the BBB, and never looked back.
There are MANY ways folks can go after these RV dealers, companies.., and win!
I don't even own an RV but I am deeply moved by the aount of integrity you have.
Thank you so much!
Good vid👍
3yrs min on all electronics and 5yr on the rest, all transferrable for one resale.
Cheers
Hey from San Antonio Tx. Love your channel
Thank you for the love!!!
I'm from San Antonio too!
Great video Liz, you are 100% right about the one year warranty. It’s definitely not enough with the money you are spending on these RVs. I own a Tiffin motorhome and would love to upgrade, but with the money I will be spending the chances of getting a lemon is very high. I also don’t want to spend months sitting inRed Bay. You are doing a great job and helping people out with this huge problem in the RV industry. Thank you again
Hi Liz, Have watched your videos for years; I'm a bit late to this one, but as I think the rv companies read your comments too, I will add my 2 cents in.
As the common usage of an rv is seasonal and much less than someone's vehicle:
on trailers: 5 years for all components and systems; 10 years on structural issues.
On motor homes, mileage should be a factor, too, but I have no ideas on a number for how it should limit.
Full timer usage shouldn't void the warranty.
Maybe they would stop using shoddy components like ac units that can not be serviced with coolant.
And a question: if someone purchases an rv and finds it has extensive water damage from sitting on a lot, why isn't the dealer responsible?
60 Minutes should cover this issue.
That still on?????
Mainstream media has no credibility anymore
@@kitbaker1629 Yes...Sunday nights at 6 p.m. central time.
This sounds like Criminal Court. Those Dirty RV Dealers. I have owned 12 Rvs in my life, Only 3 of them were brand new. I have very fortunate with my used ones and new ones But, these stories just get me going.
Coach House provides a three year warranty on their new motorhomes. Part of the problem with treating a camping unit with a vehicle type warranty is that vehicles have a narrow scope system; the vehicle is used to get someone from point A to point B. Camping equipment and motorhomes have multiple systems such as electrical, propane, plumbing and sometimes hydraulics. People often unknowingly abuse these systems either by overload, stressing or forgetting maintenance, such as inadequate winterization. It is difficult to make these systems “foolproof”. However I agree, the entire RV industry subscribes to the customer quality control method. Make the unit with little QC, and let the customer tell us what is wrong with it. Not good. Quality Control and Quality Assurance departments are expensive, hence why the RV industry has nothing like the QC and QA departments of the aerospace, aircraft, medical and satellite industries.
I have a Jayco...so far they have been decent. Had a few issues fixed right away. No charge. Love my Terrian.
Enjoying watching your channel from down here in Hobart Tasmania Australia you're doing a great job Liz we need someone like you in Australia keep up the good work .
great video, thank you for sharing
Thank you very much for being an honest woman than this corporation they’re evil and when something is not good, they make it hard. What kind of business is that? I’m not buying things from. Nobody like that.❤❤
The price of these things is outrageous. I’ll be staying in hotels and motels now when we travel. We don’t need the headaches.
Great video Liz keep up the amazing work 😊
My thoughts on a warranty….. if RV companies gave you a 36 month Bumper to Bumper Warranty it probably wouldn’t help many of the dealers are so busy it will sit on their lot. I found taking your RV to a reputable RV Repair shop to do the warranty work was easier. They call Thor (mine was a Thor motorhome) ask for the approval to fix the problem. Then it got fixed and Thor sent the check to the repair shop. I was able to make an appointment to have it fixed. I scheduled the appointment was there at 7am and waited for the repair. It was a win win for us and the repair shop. Most people with a brand new Unit think they have to take it back to the dealer. Not true! RV repair shops ( most) will honor your warranty.
Thanks for this information I wish I knew that sooner. But good to know for future repair because my dealer is almost 4hrs away.
I agree 100% with you Liz and I have never owned an RV I mean my step dad had a pull along while I was in high school 25 years ago or longer. I know a bit about them but not as much as I do now since I’ve been watching these RUclips channels. Yes they should stand by their products more than a year it’s ridiculous and they need to slow down on pushing Rv’s out to get some many of them to stay in competition with other RV dealers maybe they should require RV’s only by special order and just make all the different kinds but DON’T sell them only for show and yours has to be special orders so it’s done slower and put together better and more efficiently because the way they pump them out now all junk
good video !
Keep up the Great Work. !
Another thing about warranties... I think they should be extended for the amount of time an RV is in the shop. They keep these things so long that people don't even have time to make use of their warranty because these shops hold onto them so long that by the time people get their RV's back, the warranty is up. Shame on the RV industry for doing this to people. Of course they don't want everyone wanting all their money back.
You go Liz!!!
Thank you for your videos...
Liz, you are so courageous! 😊
Thanks Liz 🙏 Watch your back girl. They don’t like what your doing.
I'm sure holding their feet to the fire. Thanks for being here, Lori, have a great weekend.