Brighton, I am sitting my exam in the next few weeks...thank you for breaking down these videos into - what does it look like when it's done right, and what does it look like when it isn't done right or is struggling...so helpful!!! thank you (Great Coaching Questions!!)
Something came to mind as I was listening to the part of getting answers from the client. I often coach those who do not speak English as a first (second or third) language. Even when I take extra pains to craft a clear and simple question, I feel some clients do not really understand my question as it either goes unanswered, has a completely unrelated answer or the conversation is somehow pivoted. What are some ideas to combat this. I often wait until they finish, then based on what they said, try to reask a question that combines something from earlier to this new information. Sometimes I forget about it, too because in some cases as they respond, I feel the question I asked earlier (that wasn't getting a relevant answer) was not pertinent anymore. There are cases where the clients feel comfortable enough to say that they did not understand my question or ask me to rephrase it, but not in all cases.
Two things come to mind. One is to consider how you set up the original agreement with the client. If English is not their first language then stressing that it is important to say if they don't understand the question. Secondly I have an observation and a question. Why you are coaching people in English when it is not their first second or even their third language? Is there another option for these people to work with a coach who speaks a language which is more familiar to them? Coaching is about clear communication and listening actively so this seems like quite challenge to your being able to be the most effective coach for them. I hope this is helpful.
@@LizCurran I'll have to consider how to weave something about this in the coaching agreement, though I want to do it in a sensitive way. Because, we can throw a question out there, but it's up to a person what they want to do with it. And, their interpretation may be totally different than what we have in our mind. Yes, maybe ideally coaching could be better done in their native language. Typically my coaching is specifically tailored for global professionals who are using English in a global work enviorment. We mix training and coaching. So while we have training sessions on leadership, consulting, project management and other topics in English to typically a group of global professionals that speak a variety of other languages as their first language (so English is the lingua franca), coaching the implementation of the training concepts and other goals they want to work on is also done in English to get more practice in speaking and using English as well. I hope that helps provide context.
The gentleman is trying really hard, which is appreciated, but it very difficult to understand. Perhaps he has to rehearse his content before delivery so we can get less "ummm" and "aaaaa" in-between words. Good luck. Best wishes.
Allowing the client to talk until they are done. This is a GIFT we can offer! Thanks Guiseppe!
Great suggestion, "don't ask questions about information."
Brighton, I am sitting my exam in the next few weeks...thank you for breaking down these videos into - what does it look like when it's done right, and what does it look like when it isn't done right or is struggling...so helpful!!! thank you (Great Coaching Questions!!)
Well done Giuseppe. I’m glad you were the MCC on this competency
Thanks for the 3 elements and the elaborate explanation, Giuseppe! It is indeed so helpful.
Thank you for explaining these things that I need to work on. 🙏🏾
Thank you.
Something came to mind as I was listening to the part of getting answers from the client. I often coach those who do not speak English as a first (second or third) language. Even when I take extra pains to craft a clear and simple question, I feel some clients do not really understand my question as it either goes unanswered, has a completely unrelated answer or the conversation is somehow pivoted. What are some ideas to combat this. I often wait until they finish, then based on what they said, try to reask a question that combines something from earlier to this new information. Sometimes I forget about it, too because in some cases as they respond, I feel the question I asked earlier (that wasn't getting a relevant answer) was not pertinent anymore. There are cases where the clients feel comfortable enough to say that they did not understand my question or ask me to rephrase it, but not in all cases.
Two things come to mind. One is to consider how you set up the original agreement with the client. If English is not their first language then stressing that it is important to say if they don't understand the question. Secondly I have an observation and a question. Why you are coaching people in English when it is not their first second or even their third language? Is there another option for these people to work with a coach who speaks a language which is more familiar to them? Coaching is about clear communication and listening actively so this seems like quite challenge to your being able to be the most effective coach for them. I hope this is helpful.
@@LizCurran I'll have to consider how to weave something about this in the coaching agreement, though I want to do it in a sensitive way. Because, we can throw a question out there, but it's up to a person what they want to do with it. And, their interpretation may be totally different than what we have in our mind.
Yes, maybe ideally coaching could be better done in their native language. Typically my coaching is specifically tailored for global professionals who are using English in a global work enviorment. We mix training and coaching. So while we have training sessions on leadership, consulting, project management and other topics in English to typically a group of global professionals that speak a variety of other languages as their first language (so English is the lingua franca), coaching the implementation of the training concepts and other goals they want to work on is also done in English to get more practice in speaking and using English as well. I hope that helps provide context.
@@JenKumar all the best with working out the best approach for your clients.
Very helpful
Glad it helped
The gentleman is trying really hard, which is appreciated, but it very difficult to understand. Perhaps he has to rehearse his content before delivery so we can get less "ummm" and "aaaaa" in-between words. Good luck. Best wishes.
Thank you.