Lauren! It sounds to me that American likely overbooked the flight and s hoping for a few cancellations so that they would not have to refund tickets. Rather than fight the airline, I suggest that you dispute the charge on your card (if it's American Express, even better - they are very much pro-customer) and let them fight your battle for you. Aside from that, this was a wonderful vlog and you are the best friend ever! 💕
YES! hahaha I was laughing through this part. My dad works for the airlines and I know alllll about this. Of course Lauren is being more dramatic on the vlog but still. She just didn’t know lolllll! The airline didn’t do anything wrongggg. Yes… great vlog thoooooooooo :)
Omg you’re the sweetest friend ever!! Congratulations to her🎉 I love your channel & love you! You’re like a fun internet daughter to me. Keep up the good work ❤️
Still watching. Lauren’s impression of the TSA lady has me SCREAMING. I am laughing so hard!! I teared up when you were crying at the airport. I am absolutely livid about this situation omg. Oh no I would raise HECK. I am so glad things worked out for you ❤ and Will is such an angel. Whew this was a rollercoaster!!
it was so cute when lauren and keegan saw each other in the coffee shop and the song that started playing was “your the only friend i need” that’s so adorable omg
Hey Lauren! I wanted to let you know that the whole rule about when you have to be there for your flight is definitely not a thing. They probably just did that cause they oversold the flight and didn’t want to deal with giving you a refund so they made something up.
I wouldn't be upset if one of my friends surprised me! I love your impression of the TSA lady! I love Keegan"s reaction to you surprising her and I am so happy that you were able to surprise Keegan for her graduation! The Airbnb is so nice and it makes me so sad every time that you and Keegan say goodbye.
Love the two of your together. You are such a dynamic duo. Also I feel like I am living my Lauren Norris life sitting in a Starbucks drinking ice coffee watching her video. For reference I live in Australia and Starbucks is not really a big thing but I am in the city trying to waste time before an event and there is a Starbies near there.
Lauren I am so sorry that situation happened to you. I really hope that you got that refund because I have never heard of such a thing. I would have went all the way off! Take note people, get you a friend like Lauren that's love right there. Congrats Keegan!
Sorry about all the airline/plane stress. I fly American from Detroit to Phoenix/Tucson and don't usually have issues except for weatherr delays. I do fly from a bigger airport and usually, check a bag so I have to get to the airport 1.5 to 2 hours early in order to be at the gate on time for boarding. That is so crazy how they wouldn't let you get on the flight even though the plane hadn't left the gate yet and it wasn't just you either which is even crazier.
This was so adorable and thoughtful. Lauren, most companies are responsive on Twitter. Blast them via IG, Twitter and tag them if necessary. Def contact them on Twitter
Loved the story time. Sorry you experienced that..months later hopefully it was resolved. You're my kind of friend.. loved that you surprised your friend. Great vlog
I fly out American out of Columbia,sc for work multiple times a month and that has never happened. Only if you haven’t checked in 45min before flight. Glad you made it 🎓
5am is such an early flight. I loveee this so much . ITS NOR WEIRD TO SURPRISE A FRIEND. Super smart with filming things the day before . I’m not that smart with the lovely surprise.
Girrrllll, I had THE WORST experience with American Airlines too! Their customer service is NON existent! I could never write a review or file a complaint either! How do they get away with it? I have boycotted them forever. Not okay! I’m sorry you went through that. I try to get Frontier or Delta if I can. Looks like the rest of the trip was a huge success! ♥️ Oh and sweet Will too, what a champ driving back and forth with you!
IT WAS SO SWEET TO SEE YOU SURPRISE KEEGAN!!!!! HONESTLY IT WAS VERY RELAXING WATCHING THIS VLOG AND JUST GETTING LOST IN YOUR VIDEO AND I LOVED IT. I HATE HEARING THAT THIS HAPPENED TO YOU, THAT WAS REALLY SAD!
girl ik the struggle on that airport. idk you are talking about the montgomery airport i understand your struggle. that’s literally the only airport my dad uses and just flys to atlanta to get to our bigger flights. i will say security is always a breeze bc it’s so small. literally in and out that’s the only plus.
For me, the most shocking and cute thing about this is that when you guys were talking in the restaurant, when Keegan saw Lauren, was playing Ribs of Lord
🎓🎓 Congratulations Keegan!! Watching her graduation vlog next. But if you got beef with American girl WE DO TOO ! I literally started writing the letter to corporate in my head for you! All you were trying to do was surprise your bestie on her big day ☺️💕! #CountYourDaysAmericanAirlines 😂
Omg I’m so happy to see you in Scottsdale! Postinos!!! I lived there for 3 days and pool days are the best. You’re such a great friend that is such a travel story.
🎓congrats Keegan!!!!! I hope the Lord brings you to do great things 🤍 and I am so happy for you :) My favorite part of the vlog was the hug ✨ it was the sweetest thing!!! God bless you all ❤️
American Airlines please explain, disappointed, but best surprise ever, congratulations on your graduation Keegan 👩🎓 best reaction ever, but loved that you still had an amazing time and thank you Delta Airlines for saving the day ♥️
That’s so weird you had such an issue with American. I flew to Arizona via American back in March. We were late to check in and got to our gate mid boarding and we were still allowed to get on. Must be that specific airport that made up their own rules. I hope you get your refund. Loved the video! Arizona is an awesome place.
👩🎓 awwwww this was the cutest vlog! I felt so sad for you when they wouldn’t let you on your first flight! But it all worked out! Need to try the watermelon daiquiri xxx
Love both of you guys!!! Both of you are my RUclips idles! I’m planning on trying to make a channel when I turn 16, and I really want to go to uga and rush a sorority!
I loved everything about this video except the mixed up with the airlines. When my mom used to travel in the States she always travelled with Delta Airlines and had good experiences with them. Congratulations to Keegan!! So happy that you made it back home safely. I can't wait to watch your next video!! P.S. love your Howdy Shirt!!
American Airlines sucks. I had the scariest experience of my life on one of their planes. I swear the pilot didn't have any experience. We encountered bad weather and he went on the loudspeaker to tell everyone he didn't know what to do. The plane was tossing and turning and the person sitting next to me and I were crying. We literally thought we would die. I'm never flying American again.
American Airlines is so bad!! I had my flight canceled 2x! And they didn’t even let me reschedule the same day or even the next!! I was so angry and just bought a ticket on Delta! Lol On the bright side this is so nice of you to do!!
I don’t understand how they would even know if you were there 45 minutes before boarding because doesn’t everyone just sit in the terminals and wait? They aren’t checking tickets until boarding actually starts?
Lauren! It sounds to me that American likely overbooked the flight and s hoping for a few cancellations so that they would not have to refund tickets. Rather than fight the airline, I suggest that you dispute the charge on your card (if it's American Express, even better - they are very much pro-customer) and let them fight your battle for you.
Aside from that, this was a wonderful vlog and you are the best friend ever! 💕
YES! hahaha I was laughing through this part. My dad works for the airlines and I know alllll about this. Of course Lauren is being more dramatic on the vlog but still. She just didn’t know lolllll! The airline didn’t do anything wrongggg. Yes… great vlog thoooooooooo :)
Omg you’re the sweetest friend ever!! Congratulations to her🎉 I love your channel & love you! You’re like a fun internet daughter to me. Keep up the good work ❤️
Aww thank you for being here!!!🤭💖
@@TheLaurenNorris Always. I’ve been rocking with you since your freshman year. 😉❤️
Still watching. Lauren’s impression of the TSA lady has me SCREAMING. I am laughing so hard!!
I teared up when you were crying at the airport. I am absolutely livid about this situation omg. Oh no I would raise HECK.
I am so glad things worked out for you ❤ and Will is such an angel. Whew this was a rollercoaster!!
it was so cute when lauren and keegan saw each other in the coffee shop and the song that started playing was “your the only friend i need” that’s so adorable omg
Hey Lauren! I wanted to let you know that the whole rule about when you have to be there for your flight is definitely not a thing. They probably just did that cause they oversold the flight and didn’t want to deal with giving you a refund so they made something up.
I wouldn't be upset if one of my friends surprised me! I love your impression of the TSA lady! I love Keegan"s reaction to you surprising her and I am so happy that you were able to surprise Keegan for her graduation! The Airbnb is so nice and it makes me so sad every time that you and Keegan say goodbye.
Your the kindness person ever, so glad you got to spend time with Keegan even if it was for a few days.
Love the two of your together. You are such a dynamic duo.
Also I feel like I am living my Lauren Norris life sitting in a Starbucks drinking ice coffee watching her video. For reference I live in Australia and Starbucks is not really a big thing but I am in the city trying to waste time before an event and there is a Starbies near there.
Lauren I am so sorry that situation happened to you. I really hope that you got that refund because I have never heard of such a thing. I would have went all the way off! Take note people, get you a friend like Lauren that's love right there. Congrats Keegan!
Watching Keegan's speechless reaction was like watching Ross when Rachel tells him she is pregnant (Friends) lol 👩🏻🎓
That so sweet of you to surprise your bff on her graduation day that's awesome of you
You are the sweetest ever & we love Keegan also ……. Congrats to her on her Graduation 👩🎓 so proud of her!!! Y’all are the cutest BESTIES EVER
Keegan was like 👁👄👁🫵🏼
😂❤️
Sorry about all the airline/plane stress. I fly American from Detroit to Phoenix/Tucson and don't usually have issues except for weatherr delays. I do fly from a bigger airport and usually, check a bag so I have to get to the airport 1.5 to 2 hours early in order to be at the gate on time for boarding. That is so crazy how they wouldn't let you get on the flight even though the plane hadn't left the gate yet and it wasn't just you either which is even crazier.
This was so adorable and thoughtful.
Lauren, most companies are responsive on Twitter. Blast them via IG, Twitter and tag them if necessary. Def contact them on Twitter
Me making a Twitter just to contact American ✍🏼✍🏼
@@TheLaurenNorris yes I second this. I’ve gotten so much progress getting unreachable companies to respond on twitter
SAME! tweeting companies on twitters ALWAYS works for me 🙌
Wow.... I was emotional and cried the whole video. I love your and keegans relationship!!!!!
Love that airbandb! So cutie! And that pool!... i have no words.🎓
I love your relationship with Keegan!!! That’s bff goals!!!!!
Lauren you’re such a sweet person and a ray of sunshine🥰❤️
i’m proud of you dealing with the most frustrating flying situation to celebrate your bestie🙃💖 You are the BEST!
Loved the story time. Sorry you experienced that..months later hopefully it was resolved. You're my kind of friend.. loved that you surprised your friend. Great vlog
I loved Keegan's reaction! United always screws me over. Charged me for a flight I was never on. I stand with Delta too.
You are such a good friend!!! Luv you Lauren! Also, Keegan’s reaction was so cute! 💗
I fly out American out of Columbia,sc for work multiple times a month and that has never happened. Only if you haven’t checked in 45min before flight. Glad you made it 🎓
Lauren we are missing your story times!!! You should film them again!❤️😂
Congratulations Keegan!! 👩🎓!! Definitely watching her reaction. Im curious to know what her reaction was to your travel to AZ.
5am is such an early flight. I loveee this so much . ITS NOR WEIRD TO SURPRISE A FRIEND. Super smart with filming things the day before . I’m not that smart with the lovely surprise.
this was soo cute and how fitting that "you're the only friend I need" played in the background in the coffee shop:))
@KeeganActon’s reaction was Priceless! Confused as ever, I would be too! These type of Surprises are great but I’d be nervous too.
You’re the best friend!!! And you videos just make me smile😍
Girrrllll, I had THE WORST experience with American Airlines too! Their customer service is NON existent! I could never write a review or file a complaint either! How do they get away with it? I have boycotted them forever. Not okay! I’m sorry you went through that. I try to get Frontier or Delta if I can. Looks like the rest of the trip was a huge success! ♥️ Oh and sweet Will too, what a champ driving back and forth with you!
I just love y’all’s friendship 🥰
IT WAS SO SWEET TO SEE YOU SURPRISE KEEGAN!!!!! HONESTLY IT WAS VERY RELAXING WATCHING THIS VLOG AND JUST GETTING LOST IN YOUR VIDEO AND I LOVED IT. I HATE HEARING THAT THIS HAPPENED TO YOU, THAT WAS REALLY SAD!
girl ik the struggle on that airport. idk you are talking about the montgomery airport i understand your struggle. that’s literally the only airport my dad uses and just flys to atlanta to get to our bigger flights. i will say security is always a breeze bc it’s so small. literally in and out that’s the only plus.
Woah! Who else want a Lauren Norris as a friend?! We all deserve one!! 🥺💖🎓
🎓💕 sorry you had to deal with all that bs!! I’ve flown mostly with South West and haven’t had any problems. I love your guys’ friendship so much 🥹
Omg the flight saga sounds HORRIBLE but I’m so happy you made it! I was smiling so hard on the treadmill when you both reunited 😭💗
For me, the most shocking and cute thing about this is that when you guys were talking in the restaurant, when Keegan saw Lauren, was playing Ribs of Lord
🎓🎓 Congratulations Keegan!! Watching her graduation vlog next. But if you got beef with American girl WE DO TOO ! I literally started writing the letter to corporate in my head for you! All you were trying to do was surprise your bestie on her big day ☺️💕! #CountYourDaysAmericanAirlines 😂
Lauren you are so sweet to do that for your bestie!
Omg I’m so happy to see you in Scottsdale! Postinos!!! I lived there for 3 days and pool days are the best. You’re such a great friend that is such a travel story.
I'm HYPED for the future apartment tour 💗
🎓congrats Keegan!!!!! I hope the Lord brings you to do great things 🤍 and I am so happy for you :)
My favorite part of the vlog was the hug ✨ it was the sweetest thing!!!
God bless you all ❤️
Definitely her reaction was my fav! Your a great best friend.❤️🎓
Keegan running to you >>>>>
I’m so sorry you had a stressful journey there Lauren 🥺 I absolutely loved this vlog! I’m ✨ praying ✨ that one day I’ll have a friend like you
Why is the perfect song literally playing in the coffee shop when you surprise Keegan?!!
YES! I clicked right away because I've been waiting for this vlog all month long.
Same here!!🥰🥰
This video is too sweet! 💕 Absolutely love surprises and surprising people!!
Omg I literally saw you but was too busy to say hi when you guys came into my work at Pedal Haus
American Airlines please explain, disappointed, but best surprise ever, congratulations on your graduation Keegan 👩🎓 best reaction ever, but loved that you still had an amazing time and thank you Delta Airlines for saving the day ♥️
We are coming for you American 😭😂
Its so funny because American Airlines is always the best to me and Delta screws me over!!!! I guess its the different airports maybe?? Who knows
Keegan better team up with Will and surprise you at your graduation. If not I will be sad lol
the best part was lauren's tsa lady impression i love u so much and stay blessed
So excited Lauren and happy holidays and happy weekend and I loved your vlogs and you are amazing Supporter and I'm proud of you
Congratulations Keegan!!🎓🎓
I loved Keegan's reaction. 🎓
And all the food you took footage of.
It def turned into a food vlog
Sister and BFF Goals! Congrats to her!!!
P.S: Happy Saturday! :)
your friend is so lucky to have you! :D
That’s so weird you had such an issue with American. I flew to Arizona via American back in March. We were late to check in and got to our gate mid boarding and we were still allowed to get on. Must be that specific airport that made up their own rules. I hope you get your refund. Loved the video! Arizona is an awesome place.
i am forever happy i fly Southwest Airlines whenever i fly
Yayyy I've been waiting for this vlog!!
SAME!!🫶🏼🫶🏼
Her southern accent when she's angry is so thick lol! So cute
Congrats Keegan ❤️❤️❤️❤️❤️
This was awesome! Nothing like surprises from your bestie!!!
Try Twitter and if no solution, dispute with your credit card.
👩🎓 awwwww this was the cutest vlog! I felt so sad for you when they wouldn’t let you on your first flight! But it all worked out!
Need to try the watermelon daiquiri xxx
I love protein bars! I’m always looking for something new and yummy to switch it up!
Poor girl probably thought she was getting proposed to hahaha but seeing your bestie is a good surprise too
Love both of you guys!!! Both of you are my RUclips idles! I’m planning on trying to make a channel when I turn 16, and I really want to go to uga and rush a sorority!
More Lauren and Keegan content pls!
I fully agree!!🫶🏼🥰
I loved everything about this video except the mixed up with the airlines. When my mom used to travel in the States she always travelled with Delta Airlines and had good experiences with them. Congratulations to Keegan!! So happy that you made it back home safely. I can't wait to watch your next video!! P.S. love your Howdy Shirt!!
This is the cutest thing!
been waiting for this!!! can’t wait to watch!!👏🏽💗
YAYAY!!
I love your friendship💖
I aspire to be able to surprise my best friend like that!
Awww baby Elle is freaking cute.
I loved this so much !!!!!
Your vlogs with Keegan make me so happy. You guys are literally my favorite duo.
Charlotte is North Carolina! loved the vidd!
What color of lip were you wearing in the beginning 😢 I love it so much !!
that sounds super frustrating about the airport experience :( buuuut i love to see you surprising keegan!! best friend love is so wholesome
I absolutely love your videos and love watching you!!💖💖
Thank you for being here!!💖💖
I wish I had a friend like this🥺
Omg Postinos!!! Their bruschetta is to die for isn't it?
I love you name necklace!!! Where is it from? ❤️❤️❤️
FUN!
American Airlines sucks. I had the scariest experience of my life on one of their planes. I swear the pilot didn't have any experience. We encountered bad weather and he went on the loudspeaker to tell everyone he didn't know what to do. The plane was tossing and turning and the person sitting next to me and I were crying. We literally thought we would die.
I'm never flying American again.
American Airlines is so bad!! I had my flight canceled 2x! And they didn’t even let me reschedule the same day or even the next!! I was so angry and just bought a ticket on Delta! Lol On the bright side this is so nice of you to do!!
Where did you get your outfit from that you wore to her graduation?!?!
Omg the reaction u are the best bestie 💗
Scotsdale, AZ was where Amy's Baking Company was...
You’re swim pouch is sooo cuteee💗💗 where is it from?
I live through you… I work full time at a job I hate lol love you Lauren! ❣️
Congratulations🎓🎓🎓
I always enjoy seeing you two together Lauren I seen this on Keegan’s video and was waiting on your video
Aww I’m so excited you like it!!💖💖
The "pink bush" is called a Bouganvillea :)
omg this is so bad i’m sorry lauren :( at least will was able to come help you out. but also so happy for you and Keegan! :)
loved this video!!!! omg american airlines BOOO. i'm so sorry that happened to you, i would have flipped out in hysterics.
THIS? Is so cute!!!❤
I don’t understand how they would even know if you were there 45 minutes before boarding because doesn’t everyone just sit in the terminals and wait? They aren’t checking tickets until boarding actually starts?