I'm sort of Meh about this. The dealership has the right to due process. Having the government say you're doing something wrong and shutting down your business due to public health is ok, like hospitals and restaurants. Let the owner have his day in court. He threw employees out the window. They may or not be star witnesses.
Ah, the old "rogue employee" gambit, a PR classic. It sure is amazing how many of these high paid executives that earn bonus after bonus for their great work can't weed out a few rogue employees and have no idea at all what they've been up to.
Places like McDonalds have millions of 'rogue employees" who aren't technically breaking the rules becaue they were told to- they break the rules because they have no other choice due to unrealistic corporate expectations and bad management. Therefore the McDonalds corporation can just pretend that 95% of their franchises and emplyees are "rogue" and not following the rules, when in fact their whole entire system is absolutely broken and flawed. But nobody cares. I worked at mcDonalds for 8 years, and 95% of employees there will ALWAYS just make up their own rules and their own procedures because corporate doesn't care and everybody (including managers) are just trying to get through their days
I know right? Why would an employee go out of their way to do something unethical that just happens to not benefit themselves in any way while being coincidentally being profitable to the company unless they were instructed to or the business was set up in some way to promote that behaviour?
@@nokian800-si7wx McDonalds Corporate is basically a landlord collecting rent from it's franchises. It does not give a flip about how the franchises are run as long as corporate gets it's cut.
Yea, right. Prior to being caught, management was delighted with the performance of those “rogues.” You can be sure that anyone who objected was advised to seek employment elsewhere. Had a customer questioned the paperwork, you can be sure they were ignored.
I don't know...if my boss called me a "rogue employee", I would assume a firing was forthcoming.😂 But then, my son works at a car dealership. He said that it is a challenge to watch some of the rationale of the higher-ups.
@@joshuahudson2170 Memo to employees "We need you to really push hard add-ons such as paint protection and extended warranties so we can pay our fine. Otherwise we will reduce your commission to cover our loses."
While it's debatable how sincere these particular people are, having the top people in an organization accept responsibility even if the explanation implicates a few individuals is a good thing. Companies that don't take a "buck stops here" attitude tend to throw people under the bus more intensely and squabble with regulators and the public like children. Moreover, they are actually fully responsible for failing to not hire shady people (accidentally or otherwise).
I worked for a haz waste transportation and disposal company, we got "raided" by the state DEP at least once a year for inspections of, everything. We knew that everything had to be above board all the time. Perhaps car dealers should also get regular "raids"?
Idk how it can bother be a rogue employee and a clerical error. Rogue implies the employee knew what they were doing and acting in their best interest in a dishonest manner, and clerical error implies someone made a mistake. In case of rogue employee they should be terminated and have charges pressed, in case of clerical error they should be given more training and in either case they should be reviewing all of that employee's paper work.
The bosses were the rogue employees, everyone else was just doing what they were told. The bosses agreed to stop telling their employees to break the law.
I worked at a dealership as a tech, was good friends with a few of the salesman. One thing they told me that shocked me was that they had mics at the tables. When they walk away to talk to their manager, they listen to see if they would talk to your partner about how much you're actually willing to go. I'm so happy I left that field of work. Even in the service/tech it's so scummy.
Talked to a car dealership salesperson this weekend and this came up. He said they have a program where they can use some cars for loaners, etc. and keep them under 3k miles and sell them as new with a discount. Program is supported by the manufacturer. He was concerned about what these guys were doing and didnt understand what they thiught they were doing. It seems difficult to believe that the sales and paperwork folks would be on the same page that it had not been sold but, maybe if the original paperwork never happened, they thought it didnt count.
Thanks Steve, lots of questions that are not answered, lots of seemingly contradicting statements. Ie a single clerical error involving several employees... thats not just fishy, thats a whole truck of dead fish with no refrigeration.
The Detroit Free Press! Grand memories of riding my bike a 1/2 mile to get to my route in snow storms at 5am every day of week for $0.50 a week per house.
That one "clerical error" was the email from the management to the employees suggesting to them to create false documents out to sell used cars as new cars. The "rogue" employees are the employees who decided to follow that "suggestion" without asking for/demanding it to be issued as a written instruction. One advice for such situations: If "suggestions" by higher-ups seem strange, ask for a written instruction of the content to be sure you have to do it. If it is safe and legal, they will easily give that written instruction. If they refuse it, then you should think twice about following that "suggestion".
@ still with the thin skin when it comes to criticism of your dear leader? But if you want to talk about limited brain capacity, i know a guy who wants to see civilian oversight boards implemented to reign in rogue cops but voted for trump, a guy who promised to give those same cops full immunity. If only he had the brain capacity to see democrats are the driving force behind civilian oversight boards and republicans are staunchly against them.
As we've learned decades ago in the USA; "Only little people pay taxes". The modern addendum is; "Only little people have to worry about their illegal activity".
The "rogue employees" just happen to be the very managers and business owners who setup the policies for the business. If no one involved was fired then we've got a new Hertz and Steve will _definitely_ be revisiting this story in a future episode. La Fontaine means "the fountain" in French. In this case, a fountain of stories of corruption in the automotive industry...Steve's bread and butter.
Check out the Indian Motorcycle Dealer/Used Car dealer in Delaware who had his license pulled for not processing tags (giving paper tags to customers for almost two years), no paying off leans on Trade-ins, altering deals after the sale and forging customer's signature. Indian is also suing him as well.
They committed sales fraud & bank fraud - they should have their license revoked & people should be in jail (or on bail) awaiting their criminal trials. and if they did it more than 3 times it is also a criminal enterprise...
This all seems very plausible to me. You can have an employee or two that think that they have an inappropriate mission. Once corrected everybody can be made happy. No problemo. Hugs and kisses to Livonia.
As someone whos worked in a dealership, not sales, management 100% knew. They are publically throwing employees under the bus but internally they are giving them bonus' or they are put on "paid leave" while they investigate. They won't fire anyone because I guarantee there is a paper trail, and anyone the try to fire will have a slamdunk lawsuit that will being them back into the light as being the bad guys again. Its the usual, avert blame, appear to comply, go back to usual business in a couple months when no one is talking about them again.
Ah yes, these "rogue employees" were acting all on their own to put more money in MY pocket! I take full responsibility, but it was their fault! No, you can't know which employees or whether or not they are still employed!
Reminds me of the joke about Bob. Bob's job was to be fired. When a customer came in complaining about this or that Bob would get called out from the back office and fired on the spot. Customer feels vindicated and continues to be a customer. For his troubles Bob gets the rest of the day off and comes in tomorrow. The have him work in the back office so they don't see him still working there.
A chain muffler shop ( not mentioning any names King M****) one of the locations sales were 3- 4 times higher than amy other locations. After an investigation people at the location went to jail with head office " We didn't know anything criminal was going on"
There should always be some type of ramification generally when employees have a loose rain they should be given options if this caused harm or injury or loss to another party I like to see the employees have a chance to repay for those losses maybe half by the employees and half by the company if they would like to retain the employees More often then not the damages exceed the capability of the employees capability of repayment, the true liability always reverts back to the chief leader in command, who more often than not can afford the repayment Shanon L Fowler/ The Ancient Trapper
@ I don’t take the time to proofread the posts. My point is made well, especially when voiceover changes most everything that I say sometimes I do take the time most the time I do not it is so crafty that it will wait until you go to push the post button, and then I have seen it change two entire paragraph instantly
@ it’s easy if you follow the things that I say, you know my true intent the people who know me best love me if you don’t have the time then you’re not worth my time
This is PA and not MI, but my experience is that I go into the room with the compliance person and we fill everything out and sign it there. This is the Century 3 dealer in Pittsburgh that I've bought six cars from now. It's been the same person for all six cars over the last 20 years or so. I've never had a problem with mistakes with them. I've had various levels of happiness with the "deal" but I'm not looking for the "cheapest" deal I can get anyway. Without firings, this was NOT a rogue employee.
I went to a well-known dealership years ago and put one dollar down to hold a used car for 24 hours until my father and a mechanic could look at it. That night the salesman sold it for cash. The dealership fired the salesman on the spot and let my dad check the lot for a different car and when he found one it was $600.00 more but sold it to me for the original price of the first car.
The dealership needs to be subjected to increased inspections for some probation time. If another violation is fond there should be a mandatory loss of license for some time.
Actually a car dealership has several licenses, one as a new car seller ,another for a used car seller ,a state license to repair vehicles, a license to inspection of vehicles & usually a license for the personal who issue license plates & title (motor vehicle dept) & a license for financial as well
If it just one transaction with an error by multiple employees, It seems like one employee may have convinced multiple others this is how it is done with a good enough reasoning that they all approved upon seeing it. If that is the case, more training may solve the issue completely. However, if it happens again, I would like to see them get hit hard with penalties. With the forgiveness of giving the license back, comes the responsibility to being able to correct the issue and prevent it in the future.
Dealership in Pennylvania recently… Let a mechanic take a customers vehicle on many, many personal errands. Not just to test out any possible vehicle symptoms, but as a routine practice. Just for the ability to take another vehicle to do errands with. The customer spotted this one. They just happened to be at the same exact mall when they saw their own vehicle being driven to it by the dealership mechanic. Not an unusual practice by that mechanic, and by most of the mechanics at that dealership. The Service Manager should have been given at least a two week suspension. Corporate label for the dealership should have also been notified. Corporate should have imposed at least a “two month fine”, meaning the dealership does not make one cent of profit for two full months
I spent some years in the car business. I'm now retired and I can tell you one thing that's a fact. there's not a sales person or back office personnel that doesn't know that a used car is used and a new car is new and if I'm selling a car that's used as new, I know the status of that car. so the dealership is saying a rogue employee, but I find that hard to believe.
This type of thing is rampant in any industry that uses commission. Everyone knows it's happening, everyone knows it's wrong, and everyone knows the person that gets caught doing it is going to be thrown under the bus to save the rest of them.
Recently, when I went to renew my driver's license at a Waukegan,ill DMV I overheard a customer in line, said he was there because of a wrong license place given to him about 4 years ago when he purchased his vehicle from a dealer. . He claimed that he did not know that the license plate was incorrect and wasnt registered to his vehicle till he was stopped by police for a traffic violation. How can this happen? Its interesting that no one caught such an error for 4 years.
The official who reinstated the license got a spectacular deal on his new car.
Well, it was a used car, but just like new. And they gave him the paperwork to prove it.
The Title is in the mail.
And his daughter got a scholarship to UOM with new car. Wife got new SUV.
lol
A boss throwing employees under the bus to save his own skin. I'm shocked. Shocked, I tell you!
Exactly!
It's the LaFontaines, of course they would 🤣
The management was almost as worried as the Senior VP of United healthcare
DEI hires are management hires.
I'm sort of Meh about this. The dealership has the right to due process. Having the government say you're doing something wrong and shutting down your business due to public health is ok, like hospitals and restaurants. Let the owner have his day in court. He threw employees out the window. They may or not be star witnesses.
A dealership mentioning " values" as company policy is laughable.
Kinda like United Healthcare saying they care about their policyholders…
They value your money.
@@briangarrow448. UHC CEO has his claim denied due to preexisting condition
That’s one of those cheap buzzwords that means nothing of substance. It’s like transparency.
Well to be fair you need values to know where the Boss wants you to go.
"Wink, wink, nudge, nudge, say no more!"
We told our top sales people don't do it again and get caught.
Half right 😆
Yes, make sure the paperwork going to the bank says new, and the DMV paperwork says used, and pocket the money.
Ah, the old "rogue employee" gambit, a PR classic. It sure is amazing how many of these high paid executives that earn bonus after bonus for their great work can't weed out a few rogue employees and have no idea at all what they've been up to.
Places like McDonalds have millions of 'rogue employees" who aren't technically breaking the rules becaue they were told to- they break the rules because they have no other choice due to unrealistic corporate expectations and bad management.
Therefore the McDonalds corporation can just pretend that 95% of their franchises and emplyees are "rogue" and not following the rules, when in fact their whole entire system is absolutely broken and flawed.
But nobody cares. I worked at mcDonalds for 8 years, and 95% of employees there will ALWAYS just make up their own rules and their own procedures because corporate doesn't care and everybody (including managers) are just trying to get through their days
The executives sound like they are the rogue employees.
I know right? Why would an employee go out of their way to do something unethical that just happens to not benefit themselves in any way while being coincidentally being profitable to the company unless they were instructed to or the business was set up in some way to promote that behaviour?
@@nokian800-si7wx McDonalds Corporate is basically a landlord collecting rent from it's franchises. It does not give a flip about how the franchises are run as long as corporate gets it's cut.
Every company keeps a few loosers around to throw under the bus as ROGUE one employees.
I used to work there and I received the " Rogue Employee of the Month" award 7 times.
🤣🤣🤣😂🤣😂
One of my favorite youtube comments I've seen.
Underrated comment.
I bet they’re really frustrated that the “rogue employees” caused them to get busted. 😂
I wonder if United Healthcare would say it's "rogue employees" that are wrongfully denying insurance claims 🤔
No, now they say late employee. Ceo is still an employee. Still late.
Blaming it on their AI counts.
Well that's the first time I have heard the words "integrity" and "car dealership" used in the same sentence.....
I believe Merriam Webster lists them as antonyms.
Best believe those rogue employees were met with vicious high fives and the firmest of handshakes 😂
And a very strong bonus…
lololol
Yea, right.
Prior to being caught, management was delighted with the performance of those “rogues.” You can be sure that anyone who objected was advised to seek employment elsewhere. Had a customer questioned the paperwork, you can be sure they were ignored.
So the Dealer is saying that they did npt properly supervise the employees. Also the one that profited from the "rogue" employees was the dealer.
I don't know...if my boss called me a "rogue employee", I would assume a firing was forthcoming.😂
But then, my son works at a car dealership. He said that it is a challenge to watch some of the rationale of the higher-ups.
I suspect Steve's Warranty has been Voided...
Illegally.
@@toestr2120 😂
I have often not gone back to a car dealership or general store because of a single sales person.
"We accept full responsibility" and "it was rogue employees" seems somewhat incompatible.
"We accept full responsibility" -> we are paying for it.
@@joshuahudson2170 Memo to employees "We need you to really push hard add-ons such as paint protection and extended warranties so we can pay our fine. Otherwise we will reduce your commission to cover our loses."
We accept full responsibility--please don't shoot me! Ceos everywhere.
@@alhutchison1535 You're gonna want that TruKote.
While it's debatable how sincere these particular people are, having the top people in an organization accept responsibility even if the explanation implicates a few individuals is a good thing. Companies that don't take a "buck stops here" attitude tend to throw people under the bus more intensely and squabble with regulators and the public like children. Moreover, they are actually fully responsible for failing to not hire shady people (accidentally or otherwise).
‘Few’ pretty much makes up entire dealership for chain of ownership of such documents 😂
I worked for a haz waste transportation and disposal company, we got "raided" by the state DEP at least once a year for inspections of, everything. We knew that everything had to be above board all the time. Perhaps car dealers should also get regular "raids"?
La Fontaine Hyundai have done an internal investigation and found that no policies or laws were broken
Yes and it sounds a lot like how cops handle things.
Idk how it can bother be a rogue employee and a clerical error. Rogue implies the employee knew what they were doing and acting in their best interest in a dishonest manner, and clerical error implies someone made a mistake. In case of rogue employee they should be terminated and have charges pressed, in case of clerical error they should be given more training and in either case they should be reviewing all of that employee's paper work.
Those rogue employees in the fancy widget department are bringing down the whole widget industrial complex.
"We the dealer accept full responsibility"
"It was a few rogue employees, not us! We the dealer management are not responsible!"
How would they get their license back that quickly for actions so horrific?
🤔
Bribery, lots of $$$$$$
The state guy in charge got $100 off that Tru-Coat on his new car. 😉
HIgh powered dealer counsel and an owner that makes a lot of poltical donations, I bet.
Here's a envelope full of cash to prove it was rogue employees
A "new" car for you daughter in college...
I have a small business and when people speak to me they are speaking directly to the business.
"Our Valued Guests" sounds exactly like salutation on a phishing email.
Rogue employees?
Like police departments have???
Exactly but cops are worse.
Nah, they've investigated themselves and found no wrongdoing.
Family owned business? "Rogue employees" equals "idiot children"?
I too wondered if 'Rogue employees' = family members.
And bosses didn't know? They all knew
definitely
The bosses were the rogue employees, everyone else was just doing what they were told. The bosses agreed to stop telling their employees to break the law.
Ben is leaning forward in front of the D-FENS tag
Wasn't that the tag Michael Douglas' character in "Falling Down" had?
Good catch
It will be impressive if the "rogue" employees stand up & call the employer out.
If they do that then they won't get their bonuses for being rogue employees.
Ben fronting D-FENS, Steve's RHS
5 rogue Ben hunters listed in the 1st 7 comments.
G’nite Bob.
That looks like Ben in front of the D-FENS California plate.
Never had a chance, drop was a minute after release, oh Well, there's always tomorrow...
Mornin' Bill
I worked at a dealership as a tech, was good friends with a few of the salesman. One thing they told me that shocked me was that they had mics at the tables. When they walk away to talk to their manager, they listen to see if they would talk to your partner about how much you're actually willing to go.
I'm so happy I left that field of work. Even in the service/tech it's so scummy.
"It wasn't me", "those are not my pants", "those are not my drugs", "must have been our rogue employees". 🤣😂🤣
Talked to a car dealership salesperson this weekend and this came up. He said they have a program where they can use some cars for loaners, etc. and keep them under 3k miles and sell them as new with a discount. Program is supported by the manufacturer. He was concerned about what these guys were doing and didnt understand what they thiught they were doing. It seems difficult to believe that the sales and paperwork folks would be on the same page that it had not been sold but, maybe if the original paperwork never happened, they thought it didnt count.
Notice they are committed to upholding their reputation, but not upholding the law...
Yeah, it's definitely a Scam.
In America, corporations are the citizens. People are resources.
“Rogue” employee also won their employee of the year award
Thanks Steve, lots of questions that are not answered, lots of seemingly contradicting statements. Ie a single clerical error involving several employees... thats not just fishy, thats a whole truck of dead fish with no refrigeration.
"A whole truck of dead fish . . . ."
Beautiful! I'm gonna borrow that one 😊
The Detroit Free Press! Grand memories of riding my bike a 1/2 mile to get to my route in snow storms at 5am every day of week for $0.50 a week per house.
I call bs! This goes all the way to the top!
Management has to sign off on all paperwork and make sure it's correct!
That one "clerical error" was the email from the management to the employees suggesting to them to create false documents out to sell used cars as new cars.
The "rogue" employees are the employees who decided to follow that "suggestion" without asking for/demanding it to be issued as a written instruction.
One advice for such situations:
If "suggestions" by higher-ups seem strange, ask for a written instruction of the content to be sure you have to do it.
If it is safe and legal, they will easily give that written instruction.
If they refuse it, then you should think twice about following that "suggestion".
Ben - Steve's right, forward the D-FENS plate.
True! The salespeople are NOT the paperwork people. The answer makes no sense.
THANK YOU FOR INFOE ON THIS... WE THE PEOPLE GET MANY PROBLEMS FROM CAR DEALERS WHO RUN AN UNCLEAN CO.
"The key to success is knowing who to blame for your failures"
I just got a Hertz youtube commercial while waiting for this to load lol. If only it could have been a video for one of his Hertz stories.
With crap like this happening, it’s such a relief that we elected a guy focused on consumer protection!
Still with the raging TDS? I know it's difficult for someone of your limited mental capacity, but try to stay on topic.
@ still with the thin skin when it comes to criticism of your dear leader? But if you want to talk about limited brain capacity, i know a guy who wants to see civilian oversight boards implemented to reign in rogue cops but voted for trump, a guy who promised to give those same cops full immunity. If only he had the brain capacity to see democrats are the driving force behind civilian oversight boards and republicans are staunchly against them.
As we've learned decades ago in the USA; "Only little people pay taxes". The modern addendum is; "Only little people have to worry about their illegal activity".
Lawfare is nothing but creative writing. Justice hangs on how creative all the reports are.
Thanks steve😊
The "rogue employees" just happen to be the very managers and business owners who setup the policies for the business. If no one involved was fired then we've got a new Hertz and Steve will _definitely_ be revisiting this story in a future episode. La Fontaine means "the fountain" in French. In this case, a fountain of stories of corruption in the automotive industry...Steve's bread and butter.
Check out the Indian Motorcycle Dealer/Used Car dealer in Delaware who had his license pulled for not processing tags (giving paper tags to customers for almost two years), no paying off leans on Trade-ins, altering deals after the sale and forging customer's signature. Indian is also suing him as well.
They committed sales fraud & bank fraud - they should have their license revoked & people should be in jail (or on bail) awaiting their criminal trials. and if they did it more than 3 times it is also a criminal enterprise...
The state needed to get their sales tax gravy train rolling again.
Love when the boss says to do something illegal so it can be someone else's problem when they get caught.
This all seems very plausible to me. You can have an employee or two that think that they have an inappropriate mission. Once corrected everybody can be made happy. No problemo. Hugs and kisses to Livonia.
The "inappropriate mission" came from corporate.
Corrective action for employees.....aka ..moved their parking spot off site.
They own 39 dealerships... well that's people who believe they are above the law and untouchable . They need a boycott.
They've just proved that they are above the law and untouchable.
Since when should a company not be held responsible for the deliberate actions of their employees?
They have a commitment to integrity, not the practice of it.
As someone whos worked in a dealership, not sales, management 100% knew. They are publically throwing employees under the bus but internally they are giving them bonus' or they are put on "paid leave" while they investigate. They won't fire anyone because I guarantee there is a paper trail, and anyone the try to fire will have a slamdunk lawsuit that will being them back into the light as being the bad guys again. Its the usual, avert blame, appear to comply, go back to usual business in a couple months when no one is talking about them again.
That shirt is FANTASTIC
Ah yes, these "rogue employees" were acting all on their own to put more money in MY pocket! I take full responsibility, but it was their fault! No, you can't know which employees or whether or not they are still employed!
Reminds me of the joke about Bob. Bob's job was to be fired. When a customer came in complaining about this or that Bob would get called out from the back office and fired on the spot. Customer feels vindicated and continues to be a customer. For his troubles Bob gets the rest of the day off and comes in tomorrow. The have him work in the back office so they don't see him still working there.
Sounds like it is time for an FBI investigation on who got paid off to reinstate the license so quickly.
A chain muffler shop ( not mentioning any names King M****) one of the locations sales were 3- 4 times higher than amy other locations. After an investigation people at the location went to jail with head office " We didn't know anything criminal was going on"
Sounds like they greased the palms of the right people. Most the times that is all it takes.
To the Robot Lady going slowly but not stopping is exactly how the railroads think, progress is progress even if it's 2 miles per hour.
Well, when it’s Tons and tons of products and material….
Can you do a video on the whole Billy Carson lawsuit and does he have a case
There should always be some type of ramification generally when employees have a loose rain they should be given options if this caused harm or injury or loss to another party I like to see the employees have a chance to repay for those losses maybe half by the employees and half by the company if they would like to retain the employees More often then not the damages exceed the capability of the employees capability of repayment, the true liability always reverts back to the chief leader in command, who more often than not can afford the repayment
Shanon L Fowler/ The Ancient Trapper
Was Fowler illiterate?
@ when using voiceover it kind of whatever it wants to it does the best that it can to make you sound illiterate
@ I don’t take the time to proofread the posts. My point is made well, especially when voiceover changes most everything that I say sometimes I do take the time most the time I do not it is so crafty that it will wait until you go to push the post button, and then I have seen it change two entire paragraph instantly
@ it’s easy if you follow the things that I say, you know my true intent the people who know me best love me if you don’t have the time then you’re not worth my time
A company is responsible for any action taken by its employees unless it’s on record that they have told the employees to not do an action!
Bribes work $$$$. ‘Rogue’ employees 🤣🤣
This is PA and not MI, but my experience is that I go into the room with the compliance person and we fill everything out and sign it there. This is the Century 3 dealer in Pittsburgh that I've bought six cars from now. It's been the same person for all six cars over the last 20 years or so. I've never had a problem with mistakes with them. I've had various levels of happiness with the "deal" but I'm not looking for the "cheapest" deal I can get anyway.
Without firings, this was NOT a rogue employee.
Ben Hundo's in front of the California D-FENS license plate (low shelf, left)
I always said that the car business is the most crooked legal business there is!
"Rogue employees" whose behavior put far more money in the dealer's pocket than the "rogue employee's." Riiiiiiight.
I mean... They technically aren't lying... even if the "rogue employees" name's are on the big sign outside.
I went to a well-known dealership years ago and put one dollar down to hold a used car for 24 hours until my father and a mechanic could look at it. That night the salesman sold it for cash. The dealership fired the salesman on the spot and let my dad check the lot for a different car and when he found one it was $600.00 more but sold it to me for the original price of the first car.
New vehicles have a MCO( Manufacturer Certificate of Origin) before a title is ever issued, once a title is issued, its used or demo
The dealership needs to be subjected to increased inspections for some probation time. If another violation is fond there should be a mandatory loss of license for some time.
Actually a car dealership has several licenses, one as a new car seller ,another for a used car seller ,a state license to repair vehicles, a license to inspection of vehicles & usually a license for the personal who issue license plates & title (motor vehicle dept) & a license for financial as well
Why would anybody shop at a store right after their license was suspended?
This is the same as what politicians do when they blame things on "overzealous staffers".
Standard corporate BS statement by the "family-owned business."
I find it hard to believe the family wasn't just winking at the "rogue employees."
All I have to say is this reminds me of Tinks Auto Sales in Tulsa, Oklahoma that became infamous for rolling back odometers in the late 1970's.
Curses, those darned rogue employees!
Note that they only "deeply regret" having to confirm that the state suspended the license.
All court cases resolved and a surety bond posted? Name and shame those rogue employees, and let them sue for defamation
If it just one transaction with an error by multiple employees, It seems like one employee may have convinced multiple others this is how it is done with a good enough reasoning that they all approved upon seeing it. If that is the case, more training may solve the issue completely. However, if it happens again, I would like to see them get hit hard with penalties. With the forgiveness of giving the license back, comes the responsibility to being able to correct the issue and prevent it in the future.
Dealership in Pennylvania recently…
Let a mechanic take a customers vehicle on many, many personal errands. Not just to test out any possible vehicle symptoms, but as a routine practice. Just for the ability to take another vehicle to do errands with.
The customer spotted this one. They just happened to be at the same exact mall when they saw their own vehicle being driven to it by the dealership mechanic.
Not an unusual practice by that mechanic, and by most of the mechanics at that dealership. The Service Manager should have been given at least a two week suspension. Corporate label for the dealership should have also been notified. Corporate should have imposed at least a “two month fine”, meaning the dealership does not make one cent of profit for two full months
I spent some years in the car business. I'm now retired and I can tell you one thing that's a fact. there's not a sales person or back office personnel that doesn't know that a used car is used and a new car is new and if I'm selling a car that's used as new, I know the status of that car. so the dealership is saying a rogue employee, but I find that hard to believe.
This type of thing is rampant in any industry that uses commission. Everyone knows it's happening, everyone knows it's wrong, and everyone knows the person that gets caught doing it is going to be thrown under the bus to save the rest of them.
Once the arrests start all bets are off.
I worked as a widget salesman back in the '90s. Commission only. Made tons of money! 😂
They got caught.
Recently, when I went to renew my driver's license at a Waukegan,ill DMV I overheard a customer in line, said he was there because of a wrong license place given to him about 4 years ago when he purchased his vehicle from a dealer.
. He claimed that he did not know that the license plate was incorrect and wasnt registered to his vehicle till he was stopped by police for a traffic violation. How can this happen?
Its interesting that no one caught such an error for 4 years.
Don't call'm "Stealerships" for nothin'