The guy behind the counter is one of the absolute best examples of what top tier unbelievable good customer service and complaints handling is in the industry. You can't teach that stuff you've got to learn it by grinding day after day and having a passion for what you do. Freaking amazing skills, fake watch avoided, "customer" handled in the right way without antagonising him. Just great.
Why are you saying at the end, not to have a go at the seller? When you've literally put "seller tries to sell fake Rolex (exposed). You're the only ones saying this not us
He's offering the discount cuz he took 5 hours to drive there are you not paying attention did you not hear where he drove from and do you not know where the shop is located
@@truckloadofrhymes1you missed karascrots point. The guy isn't giving him 8.5k back for the watch, so the lad isn't coming back to the store with the money to get the discount.
@@detwinkz438 he clearly heard the guy say the box is fake. The COA is fake. I know you came from a distance but I can't buy the watch till I get it tested. Junior said he can't wait to get it tested. As soon as he heard junior say the place he bought it was going to give him close to what he paid for it. He said go back and take that deal. It was his nice way of saying junior got scammed without just coming out and saying it. He felt bad at the fact that he travelled all this distance with a fake watch. That's why he offered him a 20% discount in the store.
@@ELZBH12you are dumb. He was told the place he bought it from would buy back for 8.5k. No place that sold u a fake or a real watch would buy back at what they sold it for. Use your brain
Really!!! To busy!! I would have been around my man’s house straight away!!something was so dodge about this deal and the way you handled it was amazing. When he said will you offer anything on it was the moment you knew he was not offered 8.5k buy back. Got to give him and his bird a bit of credit as they must have run through what they was going to say a good few times and they had plenty of front. End of the day you tried to sell a fake to a professional. Once again you handled it so well and avoided offending or conflict. Totally professional. Legends!!👍🏻
Comeee oonnn boyyysss he deffo knew it was fake, who in the right mind wouldnt rush out of work to recover 8.5k!! This fella can barely affort a mcchicken sandwhich comeee ooonnnn!
There was nobody he was taking that back to.. its sad to see how these scum bags think a shop like this will be fooled when they deal in them all day long.
Everything didn't seem like he wasn't aware. Driving 5 hours to sell a rolex? More worried about work than his money? Then asking if there was *anything* you could offer. Seems like an aggressive little toe wrag who probably treats the misses like poop 😂
So cringe when you've just explained all the reasons it's fake and they still ask if you can offer anything for it. No mate, let me say it clearer. The watch you brought in is worthless.
It was the box and card that was fake the watch hadn't been verified yet he wouldn't offer anything based on the box and card he still was yet to send the watch to his verifier
But i do agree with you about still trying to get an offer on something which has just been explained to him there's massive red flags with the box papers and potentially the watch lol
@@macasimmonsno in addition to the box and card he said the watch was too thin. He compared it to a real one in his other hand. So he knew the watch was also fake. He just wanted to offer to get it verified to formally prove it.
@@macasimmonsyou just listed the reasons the watch is a replica. Counterfeit box, counterfeit papers, always going to be a counterfeit luxury watch ie (Rolex, AP, Patek). Nobody in one million years would have a factory authentic Rolex Datejust/Submariner and go out and buy fake papers, cards, hang tags just to sell the watch knowing how fairly easy-to-spot a 30 dollar fake hangtags & card is which would then make any buyer 100% skeptical of the entire watch itself. Even if buyer couldn't find any flaws or reasons the watch wasn't 100% authentic, merely due to the fake documents, they will pass.
Guy obviously kicked off about the first video, because it was re uploaded with his face blurred, but everyone had already seen it. So he has obviously kicked off again and asked for the whole video to be uploaded for context. But its made him look like even more of a 🔔 end. Too late pal youl never be unseen 😂
What a chancer! 😂 Clearly blagging. Who on earth wouldn't be going back the next day to the original "dealer/friend". Work or not. I'd be going back straight away, even for a £100, let alone £8500. It's the principle of it all! Come on, lad. If you have the time to drive 5 and half hours to do a deal, you have time to get your money back. That is if all this isn't council estate acting, on his part.
" just had a wasted journey " 🤔 " can't get watch back to the guy for 2 months " Why not sell it back to the dude for £8500 and then drive to cb store for gold 😅 Proper Del Boy
He was not genuine!! He said the guy he bought it pf would have given him his 8 and half k back! Yet he didn't want to take it back! He wanted to buy gold off you so why didn't he just take the money back and save a shit load of hassle?‽?Yet he still asked what you would offer him on it, knowing he could have had all is dough back! I call Billy Bull Shit!!!!
He’s a chancer knew it was fake I’d be more angry if I was you boys because there trying to catch you out terrible it’s disrespectful that they are bringing them and they 100 per cent know they are fake
His story is not believable at all. - Seller offered to buy it back for same price that he didn't take - Drove 5 hours to try and sell it for less than what he'd paid for it even though he had the seller's offer - Wanted to change his investment to gold (if you want to invest in gold buying jewelry or even bullion will significantly reduce your profit) - Doesn't have time to take it back to the seller (who the hell doesn't have time to save £8500?!) This guy is a complete bullshitter
@@Golly87 You watching a different video mate, what do you mean she neverered walked off. As soon as he starts reeling off all the red flags with the box you can see her nervously walk away from the situation. I didn't say she left the shop running down the street you tool
@@Golly87 What do you mean she nevered walked off ? You watching a different video ?You can clearly see her walk off biting her nails when he starts reeling off all the red flags with the watch. She's blatantly removing herself from an awkward situation Put your glasses on and stop talking foolishness
@@richardsmith8790 oh then… she hardly walked off was still in the store and came back and stood with him right till the end when he was given the watch back
I’m sorry but that guy knows it fake, as soon he says take it back he comes up with excuses not to go back, the first thing you’d wanna do is throttle the guy that sold it to you, but all he’s worried about is taking a day off work that might lose £15 for a days wage at the sausage factory for potential 8.5K, guys full of s###, I would of told him to f### off and don’t try and mug me off with some Thailand special
Mateeee 😂 Bro got annoyed with his own lie 🤦♂️ As if he could afford a Rolex 🤣 Probably struggled to buy a fake 😭 Even that Canada goose he wearing is definitely fake 🤣
Nah bro he’s talking shit This is why you get guys like this coming into to your store, your way too nice offering him discounts. Way too gullible Clearly he knows that’s a fake
Yeah, if he was genuine he would have been apoplectic at getting scammed, not asking if you can give him “anything” for it 😂 Also, drives *5 hours* to sell it, but doesn’t have the time to return it? Comedy gold
Think the opening statement " I know who you got this off" and "you will have to call him" not been discussed further makes this whole upload rather bizarre
The customer talking total BS!!! The body language screams panic... But not panic that it's a fake Rolex, more that he got found out... The pacing about, etc...
Lol he’s got offered £8.500 to buy it back what a joker you would just sell it back to who ever you bought it from and be honest he doesn’t look like he’s even got £8.50 😂
Think it pretty obvs he had bought a replica with what little money he had and paid fuel and thought he was getting thousands by deception then reality hit him
Why would someone selling a fake Rolex offer £8.5k back for it 😂 seems sketchy. Guy could be legit and not known. Or - Told his bird it was a real Rolex and they needed cash. She says sell the Rolex. Takes it to CBE knowing he will likely get caught but has to play along and act dumb to keep up the facade of having $ to buy a real Rolex. His fake acting didn’t match the scenario. Finds out he got scammed £8.5k and his answer is “ I just wasted a day “ knowing he has to play act angry but should have play acted angry about being scammed for 8.5k 😂
The guy behind the counter is one of the absolute best examples of what top tier unbelievable good customer service and complaints handling is in the industry. You can't teach that stuff you've got to learn it by grinding day after day and having a passion for what you do. Freaking amazing skills, fake watch avoided, "customer" handled in the right way without antagonising him. Just great.
Totally agree!!
Was just gonna mention his top notch customer service. Offering 20% discount on his return. Beautiful 👌
Zestwood strikes again
Nicely put..spot on!
Why are you saying at the end, not to have a go at the seller? When you've literally put "seller tries to sell fake Rolex (exposed). You're the only ones saying this not us
beat me to it 🤣
Exactly!!!
He is not mad he knew
He’s full of rubbish, he knew it was fake 😂
If only American business etiquette was this great
The fella is more worried about wasting a few hours than having a fake watch 🤯🤔
He offers him 20% off Gold because he knows he ain't coming back with £8.5k, he doesn't have to make up for anything
He's offering the discount cuz he took 5 hours to drive there are you not paying attention did you not hear where he drove from and do you not know where the shop is located
@@truckloadofrhymes1you missed karascrots point. The guy isn't giving him 8.5k back for the watch, so the lad isn't coming back to the store with the money to get the discount.
@@detwinkz438 he clearly heard the guy say the box is fake. The COA is fake. I know you came from a distance but I can't buy the watch till I get it tested. Junior said he can't wait to get it tested. As soon as he heard junior say the place he bought it was going to give him close to what he paid for it. He said go back and take that deal. It was his nice way of saying junior got scammed without just coming out and saying it. He felt bad at the fact that he travelled all this distance with a fake watch. That's why he offered him a 20% discount in the store.
@@truckloadofrhymes1you can offer people anything when you know they ain’t really coming back lol
@@detwinkz438the 20% doesn’t apply only to that 8.5k though. He could come back with £30 and still use that discount
Can't take 2 days off work to make £8k back hahaha, dude absolutely knew it was fake
He’s a liar complete and utter liar no one’s paying 8.5k for a fake
Seems like he bought it not knowing it’s fake if you listen to
@@ELZBH12you are dumb. He was told the place he bought it from would buy back for 8.5k. No place that sold u a fake or a real watch would buy back at what they sold it for. Use your brain
@@ELZBH12he is on about the person who sold it to him..
😂😂😂 are you stupid obviously no one knowingly buys a fake for 8.5k he's saying he didn't know it was fake ffs
In the typical attire too , Canadian goose jacket with a chip on his shoulder .
Too busy with work to get his 8.5K back. Yea ok mate...
Then starts getting 🍋 at Westwood 😂
I swear these young lads don’t have a clue! I’d drive to Scotland and back from London for £8,500! Joe 90 was getting 🍋
Yeh that's where he messed up the whole blag. Dumb thinking he gona get a fake past a pawn broker
Really!!! To busy!! I would have been around my man’s house straight away!!something was so dodge about this deal and the way you handled it was amazing. When he said will you offer anything on it was the moment you knew he was not offered 8.5k buy back. Got to give him and his bird a bit of credit as they must have run through what they was going to say a good few times and they had plenty of front. End of the day you tried to sell a fake to a professional. Once again you handled it so well and avoided offending or conflict. Totally professional. Legends!!👍🏻
Yeah, that guy is clearly a fraud.
The only Pepsi he was getting was a 500ml bottle
Rolex r shirt but he's on the list 😅 😂😂😂
😂😂😂
Literally hahaha
Pepsi joke was funny 👏
He’s saving up for it. 😂
Comeee oonnn boyyysss he deffo knew it was fake, who in the right mind wouldnt rush out of work to recover 8.5k!! This fella can barely affort a mcchicken sandwhich comeee ooonnnn!
As soon as he said work I knew he was lying 🤣 probably never worked a day in his life
At the start he says I actually know who you bought this off.
@@someman6395 yeah because he’d obviously told him he got it from a store now knowing Westwood would know the store
@@step9624😂😂😂😂
He couldn't afford a Rolex he knows it's fake as
Doubt he could afford a fake
There was nobody he was taking that back to.. its sad to see how these scum bags think a shop like this will be fooled when they deal in them all day long.
Yeah, offered 8k but goes to pawn shop 😂@@grantmail4112
I can't imagine you'd turn up knowing it was going to be on the Internet.
@@braindonor8753 he probably didn’t know they filmed everything
His girlfriend moved away as soon as she knew the game was up lol
Everything didn't seem like he wasn't aware. Driving 5 hours to sell a rolex? More worried about work than his money? Then asking if there was *anything* you could offer.
Seems like an aggressive little toe wrag who probably treats the misses like poop 😂
where’s you get the domestic violence stuff from?
@@datw1999lmao yeah big claim
@ddontyy Funny to see your conspiratorial assumptions. Cool af how you can psychoanalyse this guy based off this clip. You should join MI6
What a clown 😂
Bet she's had a few black eyes in her time
Offering 20% because he knew wasn’t getting that money back …
Would been norty if lad came back with 8.5k asking for the 20% discount 🤣
Yh ill get a loan of 8.5 to buy the gold and make quick profit bosh
@@gregbilspy1818probably end up paying more than 20% in interest and money lost in the resale anyway
all their gold is 37%. unless you get 60% off you won’t even break even.
That guy is way too suspicious, how do you care about 5hours more than getting scammed on the watch?? He for sure knew it's a fake
100%
Divvy got angry with his own lie to nice you are mr westwood comeee onnnnn
No he’s just pretending to be angry 😂
*too
Think he was pissed he couldn’t offload the dodgy watch. I bet he’s been trying to shift that thing for ages and thought he was close here
Got offered 8.5k but ask if you can offer anything today 😂😂
Geezers a wet wipe 😂
So cringe when you've just explained all the reasons it's fake and they still ask if you can offer anything for it. No mate, let me say it clearer. The watch you brought in is worthless.
It was the box and card that was fake the watch hadn't been verified yet he wouldn't offer anything based on the box and card he still was yet to send the watch to his verifier
But i do agree with you about still trying to get an offer on something which has just been explained to him there's massive red flags with the box papers and potentially the watch lol
@@macasimmonsno in addition to the box and card he said the watch was too thin. He compared it to a real one in his other hand.
So he knew the watch was also fake. He just wanted to offer to get it verified to formally prove it.
@@macasimmonsyou just listed the reasons the watch is a replica. Counterfeit box, counterfeit papers, always going to be a counterfeit luxury watch ie (Rolex, AP, Patek). Nobody in one million years would have a factory authentic Rolex Datejust/Submariner and go out and buy fake papers, cards, hang tags just to sell the watch knowing how fairly easy-to-spot a 30 dollar fake hangtags & card is which would then make any buyer 100% skeptical of the entire watch itself. Even if buyer couldn't find any flaws or reasons the watch wasn't 100% authentic, merely due to the fake documents, they will pass.
@@BuffaloNickel9... Stop using all that logic and critical thinking, the guy who drove 5 hrs won't like it.
The FAKE top on right of screen just had me. 😂🤣😂🤣😂
Fake watch. Fake jacket. He knew what he was doing!
He just says he hates Rolex’s and he’s done. Shop keeper says buy gold all day long. Kid then says yeah man I’m on a waiting list for a Pepsi lol 😂
🤣🤣🤣🤣
Yep 😂
pepsis arent even 1ook kids still a kid
THAT MELON COULDNT AFFORD A ROLEX IN HIS ENTIRE LIFETIME
Guy obviously kicked off about the first video, because it was re uploaded with his face blurred, but everyone had already seen it.
So he has obviously kicked off again and asked for the whole video to be uploaded for context.
But its made him look like even more of a 🔔 end.
Too late pal youl never be unseen 😂
🎯
200£ rolex off gumtree… they both knew man partners in crime
What a chancer! 😂 Clearly blagging. Who on earth wouldn't be going back the next day to the original "dealer/friend". Work or not. I'd be going back straight away, even for a £100, let alone £8500. It's the principle of it all! Come on, lad. If you have the time to drive 5 and half hours to do a deal, you have time to get your money back. That is if all this isn't council estate acting, on his part.
Such good customer service. This guy calms him down, doesn't call out his obvious bs, shows empathy
dno why you kept apologising for his fake watch
"Can't offer me anything for it, today?" 🤨
Defo knew it was a fake, no way in a million years is the guy gna give him 8&1/2k for it back😅😅😅😅😂😂😂😂😂
@@tgreen31988.5k 🤦♂️
Fact that he’s more pissed with ‘wasting a day’ than being ripped off thousands speaks volumes.
Definitely ain't getting 8 n half back from the guy 😂😂
£85 is more realistic.
Yeah that guy has disappeared now as he brought it in a pub lol
Didn't pay no 8.5k to begin with , probably paid about 500 pound the twat and thought he could outsmart these lads
Didn't pay no 8.5k to begin with , probably paid about 500 pound the twat and thought he could outsmart these lads
@dukeofdevon5608 *bought
“I ain’t guna buy a Rolex again because they’re shit” aye fake ones are shit!! Buy a real one and you’ll love it😅.
I got mine in 1992 and it's as perfect today as it was when I first got it.
You know they run slow right?
@@RetrobeemerI am on my 2nd Submariner in 40 years.. Not bad
..
The guy aint got £100 in his bank never mind afford a rolex dont be so nice to these pricks!
I think the 5 hour journey must have been from Turkey 😂
" just had a wasted journey " 🤔
" can't get watch back to the guy for 2 months "
Why not sell it back to the dude for £8500 and then drive to cb store for gold 😅
Proper Del Boy
Then she said "Lets sell it back to him and we come back NEXT week" LooooL
Bro doesn't wanna get 8.5k for his fake bcos he don't wanna take a couple days off work LOL!!!
‘Im not going to buy a rolex again, there fucking shit’ 🤣
Im on the list to get a pepsi, make your mind up.
What a weapon
Never buying a role again... Also him, Im on a list for a Pepsi with an AD😅😂
That bit was cut in the video from earlier I think .
You got time to drive 4/5 hours to the store .. but not get your money back … bs 😂
The guy he bought it off will make Harry Potter go missing mate.
He's gonna have to swallow that😂💀
0:47 his girl like oh shih I don’t wan be recorded and embarrassed she ain’t the one slime
He knew exactly what he was doing..
Great example of customer service skills right here
On the a.d list for a pepsi😂😂😂😂😂. Got no chance 😂😂
On the AD list for Pepsi, but said Rolex is shit and isn't going to guy another one... adds up.
Nearest hes getting to a pepsi is down McDonalds mate ,what a clown😅
Proper doesn't add up
He was not genuine!! He said the guy he bought it pf would have given him his 8 and half k back! Yet he didn't want to take it back! He wanted to buy gold off you so why didn't he just take the money back and save a shit load of hassle?‽?Yet he still asked what you would offer him on it, knowing he could have had all is dough back! I call Billy Bull Shit!!!!
Hes not even gotta job ....
😮
Same as her
😮
Chavs
He knows it’s fake 100% he drove that far because everyone closer already said no we’re not touching it
He knows it’s fake look at him, He ain’t spent no £8k on a Rolex ….. looks like he could barely afford a happy meal…..
“He’s offered me 8.5k for it back” yeah I bet he has 😭
Probably a mate of Jay Slater
That guy knew it was fake
Best part of the jumper that says FAKE in the background 😂
He ain’t on no list for a Pepsi 😂😂😂 king of cap 😂😂😂
Now I am beginning to question my Rolex Submariner watch, which I bought on eBay, for $375. 😉
Have a supreme keyring for your journey
Come on, this guy knew it was fake, more concerned with 5 hours than £8000..joker
The guy couldn't afford shit and knew that was a fake 💯
I'm on the list for a pepsi from the AD, I'm on the list for a tiffany patek 5711 mate 😂😂😂😂 he's tried to pull the wool on people who know what to for
5 hour journey? Bet that was a long walk in fake trainers
Bro has been to turkey and thought he could make a quick buck. What a melon
He's thinking bollocks lets find a cash converter somewhere and try them mugs instead😂
He’s a chancer knew it was fake I’d be more angry if I was you boys because there trying to catch you out terrible it’s disrespectful that they are bringing them and they 100 per cent know they are fake
he knew full well it was fake
His story is not believable at all.
- Seller offered to buy it back for same price that he didn't take
- Drove 5 hours to try and sell it for less than what he'd paid for it even though he had the seller's offer
- Wanted to change his investment to gold (if you want to invest in gold buying jewelry or even bullion will significantly reduce your profit)
- Doesn't have time to take it back to the seller (who the hell doesn't have time to save £8500?!)
This guy is a complete bullshitter
The way his girl walked off like Bollocks 😭
She nevered walked off lol 😂 you got story’s like Joe 90 has 😂😂😂
@@Golly87 You watching a different video mate, what do you mean she neverered walked off.
As soon as he starts reeling off all the red flags with the box you can see her nervously walk away from the situation. I didn't say she left the shop running down the street you tool
@@Golly87 What do you mean she nevered walked off ?
You watching a different video ?You can clearly see her walk off biting her nails when he starts reeling off all the red flags with the watch. She's blatantly removing herself from an awkward situation
Put your glasses on and stop talking foolishness
@@richardsmith8790 oh then… she hardly walked off was still in the store and came back and stood with him right till the end when he was given the watch back
@@Golly87 I didn't say she ran out the bloody shop did I can you not read simple body language ffs forget it fella
How's acting like a spoilt bratt not there fault he got a fake watch 😂 100% he new that was fake 😂
dudes body language was screaming its a fake
He knows full well it's fake 😂😂😂
The watch is as fake as him..
Blokes got like £50 to his name
No chance. 2£ max.😂😂
I’m sorry but that guy knows it fake, as soon he says take it back he comes up with excuses not to go back, the first thing you’d wanna do is throttle the guy that sold it to you, but all he’s worried about is taking a day off work that might lose £15 for a days wage at the sausage factory for potential 8.5K, guys full of s###, I would of told him to f### off and don’t try and mug me off with some Thailand special
Girl walked out she didn’t wanna be on camrea 😂😂😂😂
She was on camera the whole time pal
@@Scouse.Malinois she walked on for few secs she knew it was fake they been caught
Camrea?? 😂😂
Mateeee 😂 Bro got annoyed with his own lie 🤦♂️ As if he could afford a Rolex 🤣 Probably struggled to buy a fake 😭 Even that Canada goose he wearing is definitely fake 🤣
What a rat lol he got found out for lying and started throwing a tantrum. Embarrassing🤣
Nah bro he’s talking shit
This is why you get guys like this coming into to your store, your way too nice offering him discounts.
Way too gullible
Clearly he knows that’s a fake
Yeah, if he was genuine he would have been apoplectic at getting scammed, not asking if you can give him “anything” for it 😂
Also, drives *5 hours* to sell it, but doesn’t have the time to return it?
Comedy gold
So much more polite than I would be to him...why you offering him discount, absolute clown
Maybe we should check his Canada goose jacket as well?
😂
Brutal
looked hellish thin, probably had a cpl washes.
This guys the biggest waffler. He knew what he was doing. Tried to make a quick buck.
Think the opening statement " I know who you got this off" and "you will have to call him" not been discussed further makes this whole upload rather bizarre
Dude definitely knew it was fake, but considering the reaction he lied to his GF about it as well. What a sleazy mf
The customer talking total BS!!! The body language screams panic... But not panic that it's a fake Rolex, more that he got found out... The pacing about, etc...
Lol he’s got offered £8.500 to buy it back what a joker you would just sell it back to who ever you bought it from and be honest he doesn’t look like he’s even got £8.50 😂
You know it’s a fake when you clearly tell him it’s a fake without telling him it’s a fake and he is still trying to sale it to you. 😅
The way he tried getting mad at you that’s crazy
Think it pretty obvs he had bought a replica with what little money he had and paid fuel and thought he was getting thousands by deception then reality hit him
He is blatantly lying to your face m8. He knows what he is bringing. Lolz
Man says its super sus and won't touch it, but guy still wants a offer???
I seriously doubt the chap will buy it back
(The man said) is what this person means (man says) doesn’t make sense 👍
4:27 Big up Exeter
I bought it from someone that’s trusted I’m a little pissed off tbh 😡
Kids chatting poo 💩 😅 🙃 🙂
kid 100% knew it was fake
Nerds, Pissed off because he couldnt flog a Dummy rolex, go home allow it
what a liar lmao
No fake Rolex are shit 💩 😊
On the list for a Pepsi with an AD 😂😂😂😂😂
Drove 5.5 hours to try and sell a fake Rolex but hasn’t the time to get 8.5k
Why would someone selling a fake Rolex offer £8.5k back for it 😂 seems sketchy. Guy could be legit and not known.
Or - Told his bird it was a real Rolex and they needed cash. She says sell the Rolex. Takes it to CBE knowing he will likely get caught but has to play along and act dumb to keep up the facade of having $ to buy a real Rolex.
His fake acting didn’t match the scenario. Finds out he got scammed £8.5k and his answer is “ I just wasted a day “ knowing he has to play act angry but should have play acted angry about being scammed for 8.5k 😂