Learn more about Service-level Agreements (SLAs) | Customer success resources

✅ Learn more about Service-level Agreements (SLAs) | Customer success resources
👉 Defining SLA policies: zdsk.co/4ekE656
In this video, we explore service-level agreements, which are formal contracts detailing the performance expectations and support standards for a service. 🤝
⏳ Timestamps:
0:00 - Start
0:28 - Service-level agreements
1:12 - Breaking down the SLA
2:52 - Benefits of SLAs
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