The two biggest issues with the Matterport Axis from my experience are overheating with an iPhone 12 Pro Max from Lidar scanning a complete house and the time it takes to scan with Lidar. I'm hoping with the iPhone 14 Pro the scans will be somewhat faster and the overheating won't be as often. My iPhone 12 Pro Max will start to get hot when I'm about 50% through scanning a 1,500sqft home, then a message comes up in the Matterport App saying the scanning has been paused until the phone cools down. This can take 10-20 minutes unless you cool down the phone by putting it on a portable ice pack for a cooler (no joke, I've done). I will say the results have been very good from what I've done but the overheating with my phone and time it takes to do lidar scans with the 12 Pro are frustrating. Simple scans (no lidar) are much faster and do not cause the phone to get so hot to pause the scans. I do love the product but I do think phones need to get faster and cooler to make this more efficient for Lidar scans. No fault on Matterport on these two issues. I've gotten way better scans with the Axis than walking around with my iPhone hand held to scan for 'virtual dollhouse' tours.
I use a phone cage and mount a battery that powers a fan cooler with MagSafe charging on an iPhone 15 pro max. It charges my phone while cooling and no heating issues. I use Neewer branded cage and cooler as it’s the right fit. The fan cooler also has 3 speed settings and setting 1 is enough to cool and save battery. I can scan on lidar for over 2.5 hours while listening to k-pop for a large space.
It looks like the phone sags a bit in the stand. A magsafe attachment for iPhone 12 or newer might alleviate that a bit since it would support the phone right in the center. It would be cool if it also gave the option to charge the phone while taking photos.
I wish I had £1 every time he says "go ahead" in a day :) All joking aside though, great video and given me the confidence to get on with doing this myself rather than paying £150 every time I need one doing!
To answer that I'll have to set some guidelines. Let's say the average model is 60 scan positions and a 1500 square foot furnished residence. In that case, using Matterport Axis, an experienced scan tech would be able to complete the capture process in about 45min.
Does an iPhone's (and some Android model's) LIDAR capability help or is it even utilized? This week, we got an Axis for the law school I work for and I have a Samsung Galaxy S21 Ultra 5G (no LIDAR) and I was curious if I should be borrowing my boss's iPhone (or have my wife upgrade her iPhone, as it's a free available option for our account) for scans lol. Although, realigning scans isn't available yet on iPhone, so each platform has their limitations. Also, a suggestion if possible: I'd like to be able to turn off the camera while I'm editing a map/scan, I think it will help cool down my phone and stop battery drainage. I get a warning it's getting too hot when I'm sitting there editing the map (not scanning), and the battery lowers considerably since the camera's on non-stop in the background. Thanks :)
Hey Ryan, LiDAR will help improve the measurement accuracy a bit in the area it's projected. Meaning, the ultra-wide lens on your camera and the iPhones has a wider field of view than the LiDAR so you still end up with a section at the top and bottom of the capture point without LiDAR data. The tradeoff is speed vs measurement improvement. Without LiDAR the scan is quite a bit faster, but depth data is 100% on Cortex to figure out. With LiDAR you're still using Cortex, but providing it with actual depth data to improve its calculations. As for the camera usage, this is news to me. I was not aware the camera is in use when one is not actively capturing a scan point. I've sent your feedback to the team.
Great explanation video and the Axis looks just what I’m looking for. I am a wheelchair user, investing in property for rental and sometimes I can’t physically access some properties or things like upstairs areas easily. This would be perfect for me to just send somebody into those areas and capture them. Is there a charge or subscription to use the Axis product, in addition to the normal Matterport “Shop Subscriptions”??
There's no charge for using Axis. The model created is registered as a Smartphone Capture so you can process the data in a free account and view/collaborate/share the model that way. If you find that one active model in your account at any given time is not enough, you're welcome to upgrade to the Starter plan.
@@richch8743 I suppose it depends on the other vendor. We do have over 150 platform partners using Matterport digital twins to provide a tremendous amount of value, but not sure if that's what you're referring to.
Would have been great to see more than just 2 seconds of the tour. How much does it cover at the bottom and ceiling? Is one row enough to get decent coverage or do you need a second, upper row scan to get close to the Matterport Pro2 camera?
Hi. here's a link to the model in the video - my.matterport.com/show/?m=Q4MRr5pnMAe. Whether you need a second pass with the camera tilted up, I think, really depends on your use case. If you're using an ultra-wide lens and it's a typical promote use case such as with real estate, I personally don't feel most ceilings are interesting enough to justify a complete scan. Maybe if you want to show off a chandelier for those scan positions in that area you can take the time to do a few complete scan points. But, other than that, I would save time and stick with a single-pass scan. Of course, this is my opinion and you should always do what's right for you and your client.
I purchased the axis and it’s easy to use, however I am finding that almost every room I shoot is not perfectly aligned and you can see stitching. Am I doing something wrong or is that just the nature of the axis?
Hi Arthur. I'd have to see an example of the model. You can reach out to support@matterport.com to share the link with them, but it sounds like a proper investigation into what could be causing this should be made.
Hi Alex. The Capture app automatically selects the widest angle lens available on your phone. In this case the iPhone 12 Pro Max has a 0.5x ultra-wide lens that is used.
Hi Tanzim, the measurement accuracy when using a phone with Axis is no different than when using a 360 camera, about 92% - 96% accurate, or more precisely put, it's +/- 4% - 8%. For some use cases, that will be more than enough, and for others it won't be good enough. That's why we always recommend using the right camera for your needs.
What about "Options"/capture settings? I am just getting used to using an iPhone 13 Pro for this and not sure what's recommended-- 3D Scan vs 360 Capture, LiDAR Scan vs LiDAR Complete Scan vs Simple Scan vs Complete Scan ....??? I want to be able to do the most typical Matterport tours of homes-- several positions within a home put together to create a nice tour and clean dollhouse. I would appreciate your suggestions.
Hi Scott. With the 13 Pro you have an Ultra Wide Angle lens and with that, I would stick to a simple scan and probably wouldn't worry about using LiDAR since it will slow you down a bit. That being said, I'd play around with the LiDAR a bit to see if you think the extra time spent is worth it. Meaning, scan your living room with LiDAR and scan it again without. Notice the time difference and then process both models. Use the measurement tool to compare the two and see for yourself whether you feel it was worth the extra time "on site". As for 3D vs 360 Capture, all indoor scans you want included as part of the 3D model/Digital Twin, you should use the 3D setting. If you need a pano of detached or outdoor areas you're not able to link using the 3D scans, that's when adding a 360 Capture comes in handy. For example, a pano of the backyard, front yard, etc.
Thanks- but I’m having a problem with attempting LiDAR scanning- the phone shoots one angle and moves once and shoots one more and then stops. What am I doing wrong?
@@DCIevents Unfortunately, there's no good way for me to troubleshoot the issue from here. I would recommend reaching out to support - support@matterport.com.
@@Matterport Thanks, I understand....how about how to link floors of a multi-level home? I just shot my first test of that one and the home has a stairway landing in-between the two floors, and I got an error message about the system not being able to link, or something like that... Also would love to know how to mark mirrors and windows and WHY to do that....
@@scottvacek3867 You can find many videos that cover these topics here - matterport.com/matterport-academy. For scanning stairs, this should help - ruclips.net/video/pCYajE2DSgU/видео.html. More information about markings can be found here - ruclips.net/video/sF18isYSvFE/видео.html. I hope that helps.
Thanks for the tutorial. I bought this kit with the 12 months subscription promo, but i can't find the promo code. Would your please tell me where is supossed to be?
Hi Jonatan, the support team would have to find your account and order to provide you with the right information. I would reach out to them at support@matterport.com with your question.
Yes, the two tripods are different. If you already have a Manfrotto and would like to continue using it with a new Axis device, that's fine. It will work great, it's just a bit overkill for something like Matterport Axis. For anyone without a pro tripod, the one that comes with the Axis bundle is great and very well suited for use with Axis, but not for use with the Pro2.
how and where do you first point your iPhone when you go outside to shoot a 360? It seems like when I do this, the return puck (man walking) is not anyplace near the house I am scanning... its across the street or on a different house.
Hi David, The placement of the portal or pin of a 360 View in your model does not depend on the direction your phone is facing when you start the rotation. The solution here is to simply edit the 360 View in Workshop. Here's a video that overviews exactly how to do that. Sorry about the audio - ruclips.net/video/UCY0BrrGOxU/видео.html
Hi. If you're running into issues with the app and your phone, it's probably an iOS issue and not a model issue. Please try updating to the latest iOS 17 version and see if that helps correct the problem. We were seeing some issues with earlier versions, but it should be more stable with the latest version.
There are downloadable assets you can access from your Matterport model. Some assets require a Pro-series camera, but others are compatible with any camera you choose. The MatterPak, for example, will get you an OBJ 3D mesh and XYZ point cloud file to use with any other compatible software. If you want an E57 point cloud file, the model has to have been captured using a Pro-series or Leica BLK360 camera.
@@danielr7570 search for Matterport in either the Play or App store to find the Matterport app. I would, however, start by going to buy.matterport.com to check out the subscription plan options. There is a free option, but it is limited to using your smartphone as the scanning or capture device. Capturing with your phone isn't a bad thing, in fact, the image quality is as good and sometimes better than a $1k Ricoh Z1. That being said, if you try to handhold the phone as you capture, the capturing experience will be far from what it could be if you use our Axis motor mount, which I always recommend as the base entrance to getting started and it's only $80.
Hi Zach. While older iPhones are not considered a "recommended" phone, may are supported as far back as the iPhone SE. Because this phone does not have a 0.5x ultra-wide lens, however, more images are required to complete the 360° rotation and you may want to consider using the Complete scan option, which captures 2 360° rotations with the phone tilted down for the first rotation and up for the second to capture more of the spherical image.
@@zachneven5496 This blog has a list of links to the same home captured with each of the supported 360 cameras and iPhone 12 Pro Max. You can use this to compare the quality of each camera. The right camera to use really depends on the purpose of the digital twin. If measurement accuracy is not a concern, the 360 cameras are great and very fast. The advantage to access is the cost - assuming you don't have to upgrade your phone.
iPhone 13 is great, Any phone with a 0.5x wide-angle lens is preferred, so I don't think you need to upgrade for this purpose. As for the watermark, if you're referring to the pretty tiny logo in the bottom right corner, sorry, but yes it will always be there. It's part of the terms of use.
I tried to scan with my iPhone 14 Pro with LiDAR + Axis combo and failed miserably. For some reason the scan is very slow when LiDAR is on and the axis freaks out can’t even align the white dots properly. I’d recommend to turn off LiDAR (Simple Scan) if you’re using Axis. It just can’t handle it
Hi Jose. That's very strange that it couldn't align, but yes, using LiDAR will slow down the scan process. Thanks for the feedback. I'll certainly pass it on to the team.
Yes, the quality does improve through processing. What you see in the preview is a rough draft. That being said, if you're hand-holding your phone, it's very challenging to remain steady enough and pivot accurately enough for the best possible outcome. If you are using Axis, the quality will be even better.
@@DavidEAragon This is very strange. The LiDAR is undetected by the camera's RGB sensors and should not affect blurriness. Feel free to reach out to support@matterport.com with a link to your model if you'd like a deeper look into what's going on.
The ideal height would likely depend on your use case, but we've found that 55" (140cm) does not feel too low when navigating a typical RRE/CRE promote use case and is great for capturing 2D photos, which is why we recommend it. If your use case would benefit from a higher lens height, you would need a different tripod than what is bundled with Matterport Axis.
Let's say I want to use this as a spherical pano head with a better zenith. Can I tilt it beyond 15 degrees (with the warning) and still automate shooting serval shots
The image capture won't trigger if the white dot is not within the circle. So, while you can tilt the phone as much as you want, the Capture app won't work without those two targets aligned. You can reduce the blurred zenith, even if you have an ultra-wide lens, by using the Complete scan option. This will have Axis pause after the first 360 is complete so you can tilt the phone up, then unpause to capture the 2nd 360.
Hi, the Ultra Wide Angle lens on most new-ish phones is already a bit of a fisheye and some lens distortion is corrected for. As for a fish-eye lens you add to the phone - I've never tried it, but would like to if I had one. My concern is that it really wouldn't help and may introduce a level of distortion the software can't correct for. My guess is it won't help make things faster by reducing the number of shots captured per pano. Axis would still stop for the same number of panos, I think. But, then again, I've never tested this so if you do get a chance, please let me know if it worked :)
@ thanks for your prompt reply, really appreciate that. It is rare that one can get a response/feedback as quick as you are. Kudos to Matterport team .
We're working on it, but not yet through Matterport. That being said, 3rd party dwg providers would be able to manually convert the assets Matterport does provide and get you a dwg file. At this time DWG assets can only be created from models created by a Matterport Pro series camera or Leica BLK360.
Hi, That depends on the app settings. I believe the default, for phones with LiDAR, is a "Simple" LiDAR scan, but you can easily choose whether you want to use LiDAR or not in the Scan Options menu.
Hi, you'll be able to download the MatterPak whether you scan in complete or simple modes. If you have an ultra-wide angle lens, I would stick to simple.
@@Matterport what is the difference between simple scan and complete scan when it comes to matterpak file , also is recommended to work on revit from.matterpak file extracted by matterport axis + samsung s24 ultra , or it is not as accuracy as needed to create e bim file ?
@@bim-specialist The accuracy of a Samsung s24 with Axis would be no different than any other 360 cam using Cortex to build the 3D model, which is within 4% - 8%. You can bring the OBJ file into Revit using the free Revit plugin and create your BIM assets there. The question of whether the accuracy is high enough really depends on your use case and what you need. As for the difference between Simple and Complete scanning - it's not the accuracy that will change, it's the vertical field of view. Meaning, how much of the ceiling do you need to capture at any scan position.
I'm having issues with Android. Keeps warming up after a few minutes. Low memory, but the camera is just as good as an iPhone. Main lens can take 45 mb photo. I wonder if I should invest in iPhone 11 for the sole purpose of 3d or buy a Ricoh Theta z1? Can the Rico be mounted on motorized mount for smartphone? I don't know if I want to use my personal smart phone for this type of business.
Hi Jose, I think you can pick up an iPhone 12 for less money than a Ricoh Z1 these days. The image quality of the iPhone with Axis will be a bit better than the Z1, but the Z1 doesn't require you to get Axis and the scan process is much faster. Check out this blog for a quality comparison between the different camera option - matterport.com/blog/how-select-right-camera-job
It depends on the space being captured. Each scan position takes about the same amount of time, assuming you're not scanning with LiDAR when using Axis. Also assuming you're not using the "Complete Scan" mode, which requires 2 rotations and manually pivoting the phone between those rotations. So, Simple Scan and no LiDAR on Axis Vs the Pro2. The Pro2 is going to be a bit more forgiving when it comes to alignment and gives you the flexibility to move a bit more between scan positions. For that reason, I would say the Pro2 will likely scan the same area a bit faster than Axis.
Hi Jouna, Depending on the camera used to capture the model, you can export derivative assets such as CAD or BIM files, E57, XYZ, OBJ, or an SKX file for use with Xactimate used mostly for insurance repair estimation. Regardless of the camera used, you can always get a PDF, PNG or SVG floor plan file. As for the 3D model itself, there's no way to download it because there's no way to view it without using Showcase. Unlike a video that's just one file, Matterport Digital Twins are comprised of hundreds if not thousands of files that require Matterport's Showcase viewer to make sense of them all so that you end up with a single 3D model.
Hi, I'm trying to use my Fold 4 with Axis and I'm having issues to start, Do you have any video with Android phone, I see most of the people are posting about iPhone and no one is sharing an experience with Android. Hope to hear from you soon Thanks
Depending on where you are in the world, you can place your order now. As we ramp up production we'll be able to release Matterport Axis to more regions. Thanks very much for your patience.
Yes, it can regardless of the time of day. However, you'll improve outdoor performance by using a phone that supports LiDAR and by scanning "familiar" scenes, such as patios, exteriors of homes, etc. Scanning a forest is possible, but much more challenging since those are objects Cortex is not very familiar with.
Hi Vinayak, The SDK can help you with this. You should find what you're looking for here - matterport.github.io/showcase-sdk/sdk_intersection_inspector.html. Keep in mind, you have to hold the mouse on a specific location on the mesh for a second or two and a button shows up to display the coordinates
Hi Kirk, I'm not sure what you mean by that. Matterport Axis is designed as a companion device for smartphone capture and can only be used to create 3D Matterport models. By creating a digital twin of the physical space, anyone can then use the Measurements tool to grab any measurement line they need.
Hi. Check the options to see if it's set to Simple or Complete. A Complete scan will require 2 rotations and you'll have to manually tilt the phone between each rotation. If that doesn't fix it, please reach out to support@matterport.com and they'll be able to better diagnose the problem.
Hi Jude, I'm sorry you're running into this problem. Unfortunately, I won't be able to diagnose it here, but would recommend reaching out to support@matterport.com with the Capture app version, phone model, and OS version so they can investigate.
Hi, Matterport Axis is not like a gimbal because it must remain on a tripod throughout the scanning process. What Axis allows you to do is calibrate and align your phone's camera with the rotation axis to improve alignment in the pano and between scan points. Not to mention, of course, it also greatly increases the speed and ease of capture. Axis, however, is not designed to be handheld the way a gimbal would be in order to improve the smoothness of a shot.
We will likely not be dubbing this into Spanish, but the subtitles have been corrected. Just click the CC button :) Probablemente no doblaremos esto al español, pero los subtítulos han sido corregidos. Simplemente haga clic en el botón CC :)
@@Matterport This is actually a real issue for many users. Its not a matter of not understanding how to connect a device. The Capture app does not recognize the external camera - even though the tablet/iphone has successfully connected to the camera wifi.
@@pollymerritt I'm sorry to hear you're running into this issue. Without knowing enough about your details, (type of mobile device and camera being used) I would have to recommend that you reach out to support@matterport.com and they will be able to open up that conversation with you.
Using LiDAR does require more processing power and the phone will run hotter as a result. If your phone is running hot, you may need to pause a bit more between capture points. Keep in mind, the advantages of using LiDAR are better alignment outdoors and improved measurement accuracy for indoor captures. If you don't need either of those, feel free to capture without LiDAR to keep your phone running cooler.
This is a misleading tutorial!! They dont show that after clicking the button you need to adjust the phone angle mid-capture, which totally defeats the purpose of this being a one-click capture solution.
That is only necessary if you choose the "Complete" capture option. The phone in the tutorial is an iPhone 12 Pro Max with an ultra wide angle lens. Therefore, the "Simple" capture option is recommended because it only requires one pass instead of two and no phone tilting between passes.
this guy is amazing - every product need an educator like this
si me encanta solo le puse que fuera mas lento para entender el ingles
The two biggest issues with the Matterport Axis from my experience are overheating with an iPhone 12 Pro Max from Lidar scanning a complete house and the time it takes to scan with Lidar. I'm hoping with the iPhone 14 Pro the scans will be somewhat faster and the overheating won't be as often. My iPhone 12 Pro Max will start to get hot when I'm about 50% through scanning a 1,500sqft home, then a message comes up in the Matterport App saying the scanning has been paused until the phone cools down. This can take 10-20 minutes unless you cool down the phone by putting it on a portable ice pack for a cooler (no joke, I've done). I will say the results have been very good from what I've done but the overheating with my phone and time it takes to do lidar scans with the 12 Pro are frustrating. Simple scans (no lidar) are much faster and do not cause the phone to get so hot to pause the scans. I do love the product but I do think phones need to get faster and cooler to make this more efficient for Lidar scans. No fault on Matterport on these two issues. I've gotten way better scans with the Axis than walking around with my iPhone hand held to scan for 'virtual dollhouse' tours.
I’m using an iPhone 14 pro, still having these issues. I believe it’s the software itself
I use a phone cage and mount a battery that powers a fan cooler with MagSafe charging on an iPhone 15 pro max. It charges my phone while cooling and no heating issues. I use Neewer branded cage and cooler as it’s the right fit. The fan cooler also has 3 speed settings and setting 1 is enough to cool and save battery. I can scan on lidar for over 2.5 hours while listening to k-pop for a large space.
@@castle_media423 Hi. That's a good idea. Which specific cage and cooler are you using? Thank you.
I love the phone adaption. Keep up the good work and keep pulling in that revenue please.
It looks like the phone sags a bit in the stand. A magsafe attachment for iPhone 12 or newer might alleviate that a bit since it would support the phone right in the center. It would be cool if it also gave the option to charge the phone while taking photos.
Great suggestions and feedback. I'll certainly pass this on to the team. Thanks.
I wish I had £1 every time he says "go ahead" in a day :) All joking aside though, great video and given me the confidence to get on with doing this myself rather than paying £150 every time I need one doing!
Looks like I have to invest in an iPhone 11. I'll be able to do 360 degree virtual tours and Matterport. Cool video! 👍
How are you going to be using it?
How long does it take to execute an immersive 360 scan on average?
To answer that I'll have to set some guidelines. Let's say the average model is 60 scan positions and a 1500 square foot furnished residence. In that case, using Matterport Axis, an experienced scan tech would be able to complete the capture process in about 45min.
Great video as always 👍
Does an iPhone's (and some Android model's) LIDAR capability help or is it even utilized? This week, we got an Axis for the law school I work for and I have a Samsung Galaxy S21 Ultra 5G (no LIDAR) and I was curious if I should be borrowing my boss's iPhone (or have my wife upgrade her iPhone, as it's a free available option for our account) for scans lol. Although, realigning scans isn't available yet on iPhone, so each platform has their limitations.
Also, a suggestion if possible: I'd like to be able to turn off the camera while I'm editing a map/scan, I think it will help cool down my phone and stop battery drainage. I get a warning it's getting too hot when I'm sitting there editing the map (not scanning), and the battery lowers considerably since the camera's on non-stop in the background. Thanks :)
Hey Ryan,
LiDAR will help improve the measurement accuracy a bit in the area it's projected. Meaning, the ultra-wide lens on your camera and the iPhones has a wider field of view than the LiDAR so you still end up with a section at the top and bottom of the capture point without LiDAR data. The tradeoff is speed vs measurement improvement. Without LiDAR the scan is quite a bit faster, but depth data is 100% on Cortex to figure out. With LiDAR you're still using Cortex, but providing it with actual depth data to improve its calculations.
As for the camera usage, this is news to me. I was not aware the camera is in use when one is not actively capturing a scan point. I've sent your feedback to the team.
Great explanation video and the Axis looks just what I’m looking for. I am a wheelchair user, investing in property for rental and sometimes I can’t physically access some properties or things like upstairs areas easily. This would be perfect for me to just send somebody into those areas and capture them.
Is there a charge or subscription to use the Axis product, in addition to the normal Matterport “Shop Subscriptions”??
There's no charge for using Axis. The model created is registered as a Smartphone Capture so you can process the data in a free account and view/collaborate/share the model that way. If you find that one active model in your account at any given time is not enough, you're welcome to upgrade to the Starter plan.
@@Matterport Hi thanks - yes I've ordered the Axis now and the 2nd tier subscription plan should be enough for me.
@@Matterport Can the created Smartphone Capture also be used in the SAAS of other vendors?
@@richch8743 I suppose it depends on the other vendor. We do have over 150 platform partners using Matterport digital twins to provide a tremendous amount of value, but not sure if that's what you're referring to.
You missed the instructions on the "options" button. Must select "3D Scan" to begin a "new job"
Would have been great to see more than just 2 seconds of the tour. How much does it cover at the bottom and ceiling? Is one row enough to get decent coverage or do you need a second, upper row scan to get close to the Matterport Pro2 camera?
Hi. here's a link to the model in the video - my.matterport.com/show/?m=Q4MRr5pnMAe. Whether you need a second pass with the camera tilted up, I think, really depends on your use case. If you're using an ultra-wide lens and it's a typical promote use case such as with real estate, I personally don't feel most ceilings are interesting enough to justify a complete scan. Maybe if you want to show off a chandelier for those scan positions in that area you can take the time to do a few complete scan points. But, other than that, I would save time and stick with a single-pass scan. Of course, this is my opinion and you should always do what's right for you and your client.
@@Matterport Hi, which ultra-wide lens does Mr. Amir Frank use in this video? Thanks!😁
@@alexli2400 The Capture app will always use the widest angle lens. Amir used an iPhone 12 Pro Max in the video which has a 0.5x ultra-wide lens.
I purchased the axis and it’s easy to use, however I am finding that almost every room I shoot is not perfectly aligned and you can see stitching. Am I doing something wrong or is that just the nature of the axis?
Hi Arthur. I'd have to see an example of the model. You can reach out to support@matterport.com to share the link with them, but it sounds like a proper investigation into what could be causing this should be made.
Did you find a solution to this? The same has been happening with me.
Same
Hi, which ultra-wide lens does Mr. Amir Frank use in this video? Thanks!😁
Hi Alex. The Capture app automatically selects the widest angle lens available on your phone. In this case the iPhone 12 Pro Max has a 0.5x ultra-wide lens that is used.
Thats great but what about the real-world scale accuracy we get with iPhone?
Hi Tanzim, the measurement accuracy when using a phone with Axis is no different than when using a 360 camera, about 92% - 96% accurate, or more precisely put, it's +/- 4% - 8%. For some use cases, that will be more than enough, and for others it won't be good enough. That's why we always recommend using the right camera for your needs.
What about "Options"/capture settings? I am just getting used to using an iPhone 13 Pro for this and not sure what's recommended-- 3D Scan vs 360 Capture, LiDAR Scan vs LiDAR Complete Scan vs Simple Scan vs Complete Scan ....??? I want to be able to do the most typical Matterport tours of homes-- several positions within a home put together to create a nice tour and clean dollhouse. I would appreciate your suggestions.
Hi Scott. With the 13 Pro you have an Ultra Wide Angle lens and with that, I would stick to a simple scan and probably wouldn't worry about using LiDAR since it will slow you down a bit. That being said, I'd play around with the LiDAR a bit to see if you think the extra time spent is worth it. Meaning, scan your living room with LiDAR and scan it again without. Notice the time difference and then process both models. Use the measurement tool to compare the two and see for yourself whether you feel it was worth the extra time "on site".
As for 3D vs 360 Capture, all indoor scans you want included as part of the 3D model/Digital Twin, you should use the 3D setting. If you need a pano of detached or outdoor areas you're not able to link using the 3D scans, that's when adding a 360 Capture comes in handy. For example, a pano of the backyard, front yard, etc.
Thanks- but I’m having a problem with attempting LiDAR scanning- the phone shoots one angle and moves once and shoots one more and then stops. What am I doing wrong?
@@DCIevents Unfortunately, there's no good way for me to troubleshoot the issue from here. I would recommend reaching out to support - support@matterport.com.
@@Matterport Thanks, I understand....how about how to link floors of a multi-level home? I just shot my first test of that one and the home has a stairway landing in-between the two floors, and I got an error message about the system not being able to link, or something like that... Also would love to know how to mark mirrors and windows and WHY to do that....
@@scottvacek3867 You can find many videos that cover these topics here - matterport.com/matterport-academy. For scanning stairs, this should help - ruclips.net/video/pCYajE2DSgU/видео.html. More information about markings can be found here - ruclips.net/video/sF18isYSvFE/видео.html. I hope that helps.
Thanks for the tutorial. I bought this kit with the 12 months subscription promo, but i can't find the promo code. Would your please tell me where is supossed to be?
Hi Jonatan, the support team would have to find your account and order to provide you with the right information. I would reach out to them at support@matterport.com with your question.
the tripod used in the Axis is different from the tripod for Pro 2?
Yes, the two tripods are different. If you already have a Manfrotto and would like to continue using it with a new Axis device, that's fine. It will work great, it's just a bit overkill for something like Matterport Axis. For anyone without a pro tripod, the one that comes with the Axis bundle is great and very well suited for use with Axis, but not for use with the Pro2.
how and where do you first point your iPhone when you go outside to shoot a 360? It seems like when I do this, the return puck (man walking) is not anyplace near the house I am scanning... its across the street or on a different house.
Hi David, The placement of the portal or pin of a 360 View in your model does not depend on the direction your phone is facing when you start the rotation. The solution here is to simply edit the 360 View in Workshop. Here's a video that overviews exactly how to do that. Sorry about the audio - ruclips.net/video/UCY0BrrGOxU/видео.html
Great vid!
love this guy!
#MatterportTurns11 - this company turned 11 today!
When the update is available for use IPHONE 15 PRO?
Hi. If you're running into issues with the app and your phone, it's probably an iOS issue and not a model issue. Please try updating to the latest iOS 17 version and see if that helps correct the problem. We were seeing some issues with earlier versions, but it should be more stable with the latest version.
the file that generates what format is it saved? can you export the point cloud and photogrammetry data to manipulate in other software?
There are downloadable assets you can access from your Matterport model. Some assets require a Pro-series camera, but others are compatible with any camera you choose. The MatterPak, for example, will get you an OBJ 3D mesh and XYZ point cloud file to use with any other compatible software. If you want an E57 point cloud file, the model has to have been captured using a Pro-series or Leica BLK360 camera.
@@Matterport thanks a lot, what app do i need? do i need a pay subscription? is there a web or desktop app?
@@danielr7570 search for Matterport in either the Play or App store to find the Matterport app. I would, however, start by going to buy.matterport.com to check out the subscription plan options. There is a free option, but it is limited to using your smartphone as the scanning or capture device. Capturing with your phone isn't a bad thing, in fact, the image quality is as good and sometimes better than a $1k Ricoh Z1. That being said, if you try to handhold the phone as you capture, the capturing experience will be far from what it could be if you use our Axis motor mount, which I always recommend as the base entrance to getting started and it's only $80.
can i use an older iphone with one camera lens
Hi Zach. While older iPhones are not considered a "recommended" phone, may are supported as far back as the iPhone SE. Because this phone does not have a 0.5x ultra-wide lens, however, more images are required to complete the 360° rotation and you may want to consider using the Complete scan option, which captures 2 360° rotations with the phone tilted down for the first rotation and up for the second to capture more of the spherical image.
@@Matterport or should i just go for a 360 camera or possible upgrade my phone
@@zachneven5496 This blog has a list of links to the same home captured with each of the supported 360 cameras and iPhone 12 Pro Max. You can use this to compare the quality of each camera. The right camera to use really depends on the purpose of the digital twin. If measurement accuracy is not a concern, the 360 cameras are great and very fast. The advantage to access is the cost - assuming you don't have to upgrade your phone.
Is iPhone 13 good enough or do I need to upgrade to pro… also is there always a watermark for matterport?
iPhone 13 is great, Any phone with a 0.5x wide-angle lens is preferred, so I don't think you need to upgrade for this purpose. As for the watermark, if you're referring to the pretty tiny logo in the bottom right corner, sorry, but yes it will always be there. It's part of the terms of use.
I tried to scan with my iPhone 14 Pro with LiDAR + Axis combo and failed miserably. For some reason the scan is very slow when LiDAR is on and the axis freaks out can’t even align the white dots properly.
I’d recommend to turn off LiDAR (Simple Scan) if you’re using Axis.
It just can’t handle it
Hi Jose. That's very strange that it couldn't align, but yes, using LiDAR will slow down the scan process. Thanks for the feedback. I'll certainly pass it on to the team.
I just tried the app on my iPhone 14 pro and the image quality isn’t great. Does it improve after you upload the clips for processing by matterport?
Yes, the quality does improve through processing. What you see in the preview is a rough draft. That being said, if you're hand-holding your phone, it's very challenging to remain steady enough and pivot accurately enough for the best possible outcome. If you are using Axis, the quality will be even better.
@@MatterportThanks for the quick reply.
Turns out that with my iPhone 14 Pro, using the LIDAR makes the images blurry whereas when I do not use LIDAR, the images are much better.
@@DavidEAragon This is very strange. The LiDAR is undetected by the camera's RGB sensors and should not affect blurriness. Feel free to reach out to support@matterport.com with a link to your model if you'd like a deeper look into what's going on.
Is it use lidar of iPhone?
Yes, the model linked in the description was captured with an iPhone 12 Pro Max using LiDAR.
Is the ideal height of the lens at about 170cm if we don’t need to consider saving 2D photos from a model?
The ideal height would likely depend on your use case, but we've found that 55" (140cm) does not feel too low when navigating a typical RRE/CRE promote use case and is great for capturing 2D photos, which is why we recommend it. If your use case would benefit from a higher lens height, you would need a different tripod than what is bundled with Matterport Axis.
@@Matterport if you were using a pro 2, what is the usual height?
@@danielslwu The camera you're using shouldn't make a difference. It's more about the use case and your client's needs.
Let's say I want to use this as a spherical pano head with a better zenith. Can I tilt it beyond 15 degrees (with the warning) and still automate shooting serval shots
The image capture won't trigger if the white dot is not within the circle. So, while you can tilt the phone as much as you want, the Capture app won't work without those two targets aligned. You can reduce the blurred zenith, even if you have an ultra-wide lens, by using the Complete scan option. This will have Axis pause after the first 360 is complete so you can tilt the phone up, then unpause to capture the 2nd 360.
Can you use this with fish eye lens?
Hi, the Ultra Wide Angle lens on most new-ish phones is already a bit of a fisheye and some lens distortion is corrected for. As for a fish-eye lens you add to the phone - I've never tried it, but would like to if I had one. My concern is that it really wouldn't help and may introduce a level of distortion the software can't correct for. My guess is it won't help make things faster by reducing the number of shots captured per pano. Axis would still stop for the same number of panos, I think. But, then again, I've never tested this so if you do get a chance, please let me know if it worked :)
@ thanks for your prompt reply, really appreciate that. It is rare that one can get a response/feedback as quick as you are. Kudos to Matterport team .
Can we get a dwg file from that?
We're working on it, but not yet through Matterport. That being said, 3rd party dwg providers would be able to manually convert the assets Matterport does provide and get you a dwg file. At this time DWG assets can only be created from models created by a Matterport Pro series camera or Leica BLK360.
if i use iphone to scanning does app use camera with lidar or camera only?
Hi, That depends on the app settings. I believe the default, for phones with LiDAR, is a "Simple" LiDAR scan, but you can easily choose whether you want to use LiDAR or not in the Scan Options menu.
I want to convert scan into matterpak file , do i need to go for complete scan (2 positions) or just stay at simple scan (1 position) is enough?
Hi, you'll be able to download the MatterPak whether you scan in complete or simple modes. If you have an ultra-wide angle lens, I would stick to simple.
@@Matterport what is the difference between simple scan and complete scan when it comes to matterpak file , also is recommended to work on revit from.matterpak file extracted by matterport axis + samsung s24 ultra , or it is not as accuracy as needed to create e bim file ?
@@bim-specialist The accuracy of a Samsung s24 with Axis would be no different than any other 360 cam using Cortex to build the 3D model, which is within 4% - 8%. You can bring the OBJ file into Revit using the free Revit plugin and create your BIM assets there. The question of whether the accuracy is high enough really depends on your use case and what you need.
As for the difference between Simple and Complete scanning - it's not the accuracy that will change, it's the vertical field of view. Meaning, how much of the ceiling do you need to capture at any scan position.
I'm having issues with Android. Keeps warming up after a few minutes. Low memory, but the camera is just as good as an iPhone. Main lens can take 45 mb photo. I wonder if I should invest in iPhone 11 for the sole purpose of 3d or buy a Ricoh Theta z1? Can the Rico be mounted on motorized mount for smartphone? I don't know if I want to use my personal smart phone for this type of business.
Hi Jose, I think you can pick up an iPhone 12 for less money than a Ricoh Z1 these days. The image quality of the iPhone with Axis will be a bit better than the Z1, but the Z1 doesn't require you to get Axis and the scan process is much faster. Check out this blog for a quality comparison between the different camera option - matterport.com/blog/how-select-right-camera-job
@@Matterport Would an IPhone 11 still capture good pictures?
@@jessekuloba3429 Yes, an iPhone 11 has an ultra-wide-angle lens and very good image quality.
How much time does using this method take vs a matterport 2?
It depends on the space being captured. Each scan position takes about the same amount of time, assuming you're not scanning with LiDAR when using Axis. Also assuming you're not using the "Complete Scan" mode, which requires 2 rotations and manually pivoting the phone between those rotations.
So, Simple Scan and no LiDAR on Axis Vs the Pro2. The Pro2 is going to be a bit more forgiving when it comes to alignment and gives you the flexibility to move a bit more between scan positions. For that reason, I would say the Pro2 will likely scan the same area a bit faster than Axis.
What formats can you export the models?
Hi Jouna,
Depending on the camera used to capture the model, you can export derivative assets such as CAD or BIM files, E57, XYZ, OBJ, or an SKX file for use with Xactimate used mostly for insurance repair estimation. Regardless of the camera used, you can always get a PDF, PNG or SVG floor plan file.
As for the 3D model itself, there's no way to download it because there's no way to view it without using Showcase. Unlike a video that's just one file, Matterport Digital Twins are comprised of hundreds if not thousands of files that require Matterport's Showcase viewer to make sense of them all so that you end up with a single 3D model.
Hi, I'm trying to use my Fold 4 with Axis and I'm having issues to start, Do you have any video with Android phone, I see most of the people are posting about iPhone and no one is sharing an experience with Android. Hope to hear from you soon Thanks
Hi Rabah, Unfortunately, I don't have any Android with Axis videos. I'd reach out to the support team who may have more information about the Fold 4.
@@Matterport Thanks I appreciate
Is this compatible with xactimate?
Workin' on it 🙂
I made a pre-purchase reservation by e-mail. When can I make a pre-order?
Depending on where you are in the world, you can place your order now. As we ramp up production we'll be able to release Matterport Axis to more regions. Thanks very much for your patience.
nice.
Any promo codes for us to use? I’m broke😄
This device can be use outdoor?
Yes, it can regardless of the time of day. However, you'll improve outdoor performance by using a phone that supports LiDAR and by scanning "familiar" scenes, such as patios, exteriors of homes, etc. Scanning a forest is possible, but much more challenging since those are objects Cortex is not very familiar with.
Is wide angle default, is there a way to change if not? I was having to angle up & down at each point.
The widest angle lens available on the phone is the one that gets used. There's no way to adjust that.
@@Matterport only if the wide lens is in accurately lined up. If it isn't then the standard lens is essentially default.
@@telhen8021 This is why you should line up the wide-angle lens and not the standard or zoom lens.
@Matterport so Matterport only uses the 12 MP-Camera and not the 48 MP-Camera on the iPhone 14 Pro?
please share tool name to find out x , y ,z coardinates to set the tags on model (for javascript).
Hi Vinayak, The SDK can help you with this. You should find what you're looking for here - matterport.github.io/showcase-sdk/sdk_intersection_inspector.html. Keep in mind, you have to hold the mouse on a specific location on the mesh for a second or two and a button shows up to display the coordinates
Can it do 2d with measurements
Hi Kirk, I'm not sure what you mean by that. Matterport Axis is designed as a companion device for smartphone capture and can only be used to create 3D Matterport models. By creating a digital twin of the physical space, anyone can then use the Measurements tool to grab any measurement line they need.
@@Matterport I was wondering if it can do 2d floor plan with room measurements?
@@KirkAtamian Got it, thanks for clarifying. Yes, All Matterport models can now be used to purchase a schematic floor plan with measurements.
Is this available for purchase?
In most regions around the world, yes. buy.matterport.com.
for some reason mine is only doing 1 scan then stopping
Hi. Check the options to see if it's set to Simple or Complete. A Complete scan will require 2 rotations and you'll have to manually tilt the phone between each rotation. If that doesn't fix it, please reach out to support@matterport.com and they'll be able to better diagnose the problem.
Mine keeps asking me to adjust the axis tilt to continue capturing.
Hi Jude, I'm sorry you're running into this problem. Unfortunately, I won't be able to diagnose it here, but would recommend reaching out to support@matterport.com with the Capture app version, phone model, and OS version so they can investigate.
does this work with other gumball?
Hi, Matterport Axis is not like a gimbal because it must remain on a tripod throughout the scanning process. What Axis allows you to do is calibrate and align your phone's camera with the rotation axis to improve alignment in the pano and between scan points. Not to mention, of course, it also greatly increases the speed and ease of capture. Axis, however, is not designed to be handheld the way a gimbal would be in order to improve the smoothness of a shot.
Can you plesee make the iPad capture app compatible with the Axis so that I can mount my own custom designed iPad holder to your motorized mount?
Podéis ponerlo en español?, gracias.
We will likely not be dubbing this into Spanish, but the subtitles have been corrected. Just click the CC button :)
Probablemente no doblaremos esto al español, pero los subtítulos han sido corregidos. Simplemente haga clic en el botón CC :)
Gibt es die Anweisung auch in der deutschen Sprache !?
Leider haben wir dieses Video nicht auf Deutsch synchronisiert, aber wir haben die Untertitel ins Deutsche übersetzt. Ich hoffe, das hilft.
graet
Does not connect to Android. No explanation for Android.
Using the Android app is really no different and information on how to connect your Android device can be found at minute 6:37.
@@Matterport This is actually a real issue for many users. Its not a matter of not understanding how to connect a device. The Capture app does not recognize the external camera - even though the tablet/iphone has successfully connected to the camera wifi.
@@pollymerritt I'm sorry to hear you're running into this issue. Without knowing enough about your details, (type of mobile device and camera being used) I would have to recommend that you reach out to support@matterport.com and they will be able to open up that conversation with you.
Iphone lidar raises too high temperature value
Using LiDAR does require more processing power and the phone will run hotter as a result. If your phone is running hot, you may need to pause a bit more between capture points. Keep in mind, the advantages of using LiDAR are better alignment outdoors and improved measurement accuracy for indoor captures. If you don't need either of those, feel free to capture without LiDAR to keep your phone running cooler.
Too slow device. Not the best option, just get an INSTA 360 X3
This is a misleading tutorial!! They dont show that after clicking the button you need to adjust the phone angle mid-capture, which totally defeats the purpose of this being a one-click capture solution.
That is only necessary if you choose the "Complete" capture option. The phone in the tutorial is an iPhone 12 Pro Max with an ultra wide angle lens. Therefore, the "Simple" capture option is recommended because it only requires one pass instead of two and no phone tilting between passes.