Chief Inspector Banks issues an Apology on behalf of Norfolk Police Constabulary
HTML-код
- Опубликовано: 29 сен 2024
- To watch Part One of the saga in Norfolk click on the link below:
Norfolk Constabulary | Police Investigation Centre #fail
• Norfolk Constabulary |...
This is Part Two of my audit content of my experience attending Bethnal Street Police Station. The police station is being refurbished and I ended up going to Wydomeham Police Investigation Centre where the public enquiry office had been relocated.
This is how I was treated at the Police HQ by front counter staff. what a messy afternoon this was. Then from out the blue Chief Inspector Banks appeared and we see the conclusion of this saga.
#police #policecommissioner #iopc #pinac #audit #apology #hq #norfolkpolice #frontdesk #fail #trending #youtube #unprofessional #chiefinspector #viral #part2 #filming #public
Sorry to say the desk staff are disgraceful.
They are not fit for purpose,not trained in man management skills. Every question is met by an obstacle created by them.
They are just like doctors front desk staff in the 70's and 80's. Fortunately GDPR Legislation took care of them!
Civilians. The staff. Like blunkits Bobby's. Pcso,s since the 1970s everything in great Britain is pear shaped. And broken. Well and the rest of the world. 😮
Cracking. Though I smiled at your comment "I don't go out to antagonise people". I started to feel sorry for the front desk staff who bear the brunt of the problems their ranking superiors cause, but then I realised that they were, indeed, doing a really bad job. Telling people who want to make legitimate in person complaints to go elsewhere might result in them deciding not to bother, and is in any case plain incorrect. It's a lesson those staff really did need to learn. It's easy to spot classic undereperformers in the service industry, and sadly, many of them have already reached the peak of their abilities. But for employers who choose not to performance manage them, they will be forced to nudge them a few centimetres toward competence after occasions like these.
@14:30 "Take all your details so I can pass it on".... "So they can either...." Come to your house at 2am to mess you with, or follow you before phsically attacking.
They'll do anything to keep within their self centered, self entitlement bubble. Don't let the public know their Rights, or I might have to do some work
The very epitome of obfuscation from the police office and the police staff ladies did their best to palm you off seemingly. However to be fair to them they may have been a bit confused as to the procedure of a member of the public to make a complaint. It may be the case that a person who can’t read or write or maybe had learning difficulties wanted to complain about something, how are they supposed to proceed ? That is why a person can complain in person at a police station or to an officer.
Bob needs taking off a front desk, he shouldn't be in that role.
I was assaulted and after weeks of no response from police. I went to station to find out how they got on .I had the same problem no report done and when I tried to get information was blocked at every turn. Even made complaint online and was upheld but still waiting to find out what action being taken. Police Scotland
What you've got to understand is that they don't like complaints, and if they keep closing so many police stations it will minimize the number of complaints they get. That's a win win for them. Not so for the public, but when did the public matter?
They don't. However there are things.
1. Go to a police station to complain first. If they don't take it that's a second complaint
2. Submit both via the IOPC. There's a third party with a record of the complaint.
3. Use the words "schedule three". That means you must get a decision letter
4. With the decision letter, you can go to the Police and Crime Commissioner for an appeal
5. The complaint, state clearly you want to see all the officers statements, body worn video, about the complaint so you can respond. If they don't they get screwed. It's a legal requirement.
6. Submit the SAR [subject access request] for the video and documents. If they don't give it to you in a month - complain. What they then do is apologise but don't give you the decision letter for that complaint. After all they don't want to uphold complaints, they are bang to rights. Upheld complaints go on employment records, and on the statistics. Too many and its on special measures. The police naughty step.
7. On the SAR, take it to the ICO [information commissioners office] It's breaking the law. A fine is proportionate.
8. What do you want to have happen? You need to decide. You need to tell them in the complaint that you want X to happen and X is a "proportionate response". Why? That's what the law says. The response is proportionate.
I won 9 complaints last year. I've become good at it.
I have one at the moment. Parking on double reds to fine people parking on double reds. An offence, and they know it. What's interesting is that they have tried to pervert that complaint forcing their FOI department to change a response to a FOI request. That's escalated it way beyond what it originally was. The orignal one is just police being ignorant of what their powers are, and the proportionate response is a memo to all basic police drivers reminding them of what they can and can't do. Pushing that a bit farther in my view they should sign off each year they understand what their powers are. Happens for bankers, should happen for the police.
But the trying to subvert the complaint is far more serious, and so its escalated.
The FOI, I guessed what they would try to do to get out of it, FOI'ed to prevent that. The response said we follow the national regulations for basic drivers.
So there are lots of ways of using the system to get change.
PS On the 9 I've not included failures on the FOI/SARs where they were late. They have been told, if they misbehave on the red route one, that all of those will get additional complaints, one each. Where is my decision letter? Why haven't I had my monthly update?
If no one complains, they will carry on abusing the terrorist act. They know fine well, all about auditors, they abuse the act just to search for ID. Not weapons that could be used in the attempt of terrorism. I detest corrupt ignorant cops.
And when you phone 101 and get an agent they will not put you through to a police officer but prefer to tell you the law without an ounce of knowledge or training. Not only prying into private business but saying that a police officer will only tell you what they have said. That is if they give you any information at all. When they do give you information they are actually practising law unlawfully and do not have a clue what they are talking about - you may as well phone MacDonalds because you would probably get better information and service. Which brings me to my next point - that of service! We are all paying extortion amounts for our police service but cannot access it. The last thing anyone on 101 wants to do is allow you to speak to police and it appears to me that police front desk staff are just the same. You can clearly see what I mean having watched this video! I honestly think we should all be asking for a refund of our taxes when we are met with a non service like this.
@@chrisbevis7725 Let me give you some numbers. 35,000 officers in the Met. 12 Basic command units. 2,900 officers per unit.
In Southwark, 25 officers on front line duty. 3 shifts, 75 a day. Double that for holiday, training and sickness. That's 150.
What are the other 2,750 officers doing?
That doesn't include front desk staff. They are civilians and not officers.
That's the problem. We have a major disconnect with reality with those running the police.
For example, lots of officers fining people for parking on double reds, and to do that, they park on double reds.
Lots of officers enforcing £1.50 bus fares, but no officers for burglars where they steal thousands.
Lots of officers to protect MPs, but none to deal with the mafia, wanted for homicide, in front of New Scotland yard.
The police have become completely deluded.
One thing that those who are S43'd need to do is to wait a year, and demand a copy of what the police have sent the home office. They have to report to the home office use of S43.
What's the betting they don't do that?
We've seen plenty of cases of the section 44. It's been repealed. So what's the betting they are not reported, or reported as something else.
That's why if you are searched you want the paper copy of the search then. If they say go to a police station say you want that recorded in their note book and you want to sign the note book with any observations of yours.
That way, the section 44 to 43 switch can't be made. The reason is they have to enter it into a computer system and Section 43 isn't an option. So they falsify the records.
@@alexanderevanska4274
An email address is a legal point of contact .the only reason they try to insist on personal details is to pry and retaliate as you dared to question their authority Those desk jockeys are the ones that enable the incompetence and corruption . Nice one yardley ski .
The police will try their best to destroy the life of someone they hate or think they can get away with. I e many examples
Exactly!
obviously. and dont forget they are OBSESSED with ID. If they could everyone had an rf chip implanted at birth with police being able to read it everytime they like without any consent or even knowledge.
The reason why they’re desperate to get your details…. Is they can create an interaction/job number…..and they make money
@@Street-shitter and they can retaliate
Whilst Yardley Ski is highlighting his particular complaint here, imagine how many complaints get overlooked and ignored.
Seems to me that desk staff are primed to be as unhelpful and argumentative as possible. Another bit of proof that there is absolutely no respect for the higher ranks as staff continuously don't seem to be corrected. The tail is wagging the dog!
Yup. Spot on.
I have actually been given legal information by these people and 101 staff where I discovered I had forgotten more about the law than they knew! How can they practice law at the reception desk or on the phone without an ounce of training? The police only tend to solve crime because of the public giving them information and this is why there is little crime being solved across the entire country!
Good audit but we all know this will change nothing.
Our Police FArce is woefully inept and rotten to the core.
Someone else could turn up there tomorrow and they will be dicked about in exactly the same way.
Good comment.. maybe by watching this video back, might cause some reflection on behalf of the counter staff.. and Chief Inspector
@@yardleyskiauditing - Also good for the public to watch, as they will be able to recognise the "run-around- techniques" used in these places! 🥸
@@yardleyskiauditing Bob is never gonna change, he hates the public
I believe one police station front desk staff left a man sitting in the reception for hours and hours so much so that he lost his mind and killed himself in the reception. We have to demand our taxes back that we pay for police. We would do that from ant private company like hairdressers, private doctors and related medical services, insurance companies etc., etc. Once all of the public do that there will be a change!
@@chrisbevis7725 I went to Stoke Newington Police Station regarding the same situation.. Please check this out it maybe the same incident. Cheers for the comment. 🍻
Chief Inspector Banks, I take my hat off to you. You made yourself, and the police look very professional. Seeing this response from someone so high up means a great deal. I wish all officers could watch this video and learn from your extremely patient and welcoming demeanour.
Honestly guys, he seemed very sincere indeed. And this comes from someone who was bullied out of a career of street photography over a ten year period by the police - so yeah, I'm hard to please.
Only reason he’s being nice … is … he’s on camera.
Jeez. You get a good officer who is willing to listen and you even moan about him! I'm no fan of the police, but there are some decent ones out there. Give this guy the recognition that he deserves. He came out, spoke to Yardley Ski, listened politely, didn't interrupt and apologised. Where's the problem?
@@Doctortigger-m1b is he a manager?
@@Doctortigger-m1bone copper who’s obviously placating someone. Pulling the wool over your eyes. You’re probably a vulnerable person as you’re incapable of sensing danger and the true motives of dangerous individuals
@@Doctortigger-m1b - I agree totally! ...Police officers are just Men and Women, after all, and everyone should be allowed the time, space, and opportunity, to be able to show their "true-colours"! 👍 ... I'm pretty sure that once "Citizen X" left, his first words to those receptionists were: "Just wasting police's time!", however, I think he will privately recognise that HIS time IS actually paid for, and therefore belongs to, "members-of-the-public", because he DID appear to listen without talking over him, like the stressed out Woman!😋
I guess we will never know because he just so happens to be on camera but many behave badly knowing that they are on camera so regardless of his motives at least he was professional and helpful and apologetic for the mistreatment by his colleagues. He was spot on.
The ski man man is top dog respect the ski
Captain Mainwaring of Dads army would run the police front desk so much better.
Who do they think they are kidding Mr h….?? 🎶🎶
He would run the police force much better!
It was actually weird to see a cop not struggle and be able to follow what's being said and comprehend it.
Unbelievable. I doubt they could've made this harder for you. Their behaviour is deplorable.
The whole video is gold 👏 this is what you call public service. Ohh and I love that the Police Investigation Centre (the PIC) is now the Public Inquiry (enquiry) Counter 😂 brilliant, thank you 👊🏼
Haha, wondered if you'd be watching these 😊
Yes yes
Well done but will they learn. Give them two months and test them again. Your the best out there. I'm 73 and disabled you and your fellow auditers are so much better to watch than any tv program. Thank you.
Ho just like me I am bit young than you only 70 years old I keep missing my programs on tv because I am glued to the screen learning and having a laugh at the same time 😊we need these guys doing the auditing policemen are not as nice since Dixon of Dock green died.
@@RichardGray-p3u George Dixon and his sidekick Detective Andy someone. Now thats when you could trust the coppers.
Typical. A police station with no police.
It is amazing how you are told there are no police in the station and then you go outside and start filming the building at which point half the police statin magically turns out! I watched a video where a man asked to see a police officer and was told there are no police available. As he was leaving the fire alarm went off and at least 50 police officers came out of the building. Once the all clear was given half of them stayed on the street chatting and laughing for at least 15 minutes.
🤔When I grew up in London, police-stations were very "standard"! ... Watching here, now they seem to have become SO diverse! ... Some look like Stasi buildings and prisons, no front-desk, while others look like 4 star spas or boat clubs, where you require an appointment! 😲... Must be quite confusing to most members-of-the-public, that just require some "police-service"?
Illuminate And Their Special Little Nice Work Environment GET UP AND MANTRA FOR OUR SOULESS MONSTERIOUS NODDING CHURCHILL DOG SOULESS LOST IN HELL FALLEN BROTHERS AND OR FALLEN SISTERS WHO HAVE SOLD THEIR SOULS WORKING IN AND FOR THESE SOULESS ORGANIZATIONS AND OR SOULESS ESTABLISHMENTS IN THEIR FORCE POSITION OF POWER SOULESS JOB ROLES. AT LEAST ALL THAT MONEY SPENT REFURBING THESE PLACES IS NICE AS THESE PEOPLES SOULS ARE NOT GOING TO ENJOY HOW UNCOMFORTABLE THEY ARE COME D DAY. SO SPEND AWAY WE GOOD HUMAN BEINGS ARE NOT HERE FOR EVER WE GOOD ARE BEING RETURNED BACK HOME TO HEAVEN AMEN XXXXXXXX COME D DAY AMEN XXXXXXXX
There is no police service because you cannot get past ill informed, ignorant staff who insist that you have to tell them every detail of your enquiry and then say call 101 or go online. If it ever happens to me I will be demanding the part of my tax that I pay for police to be returned to me.
Big ups Yardley, keep up the good stuff, stay safe out there buddy 👊
I just found your channel & I'm seriously IMPRESSED. This is really great stuff, exposing how bad the system is. Its happening everywhere, people (that WE pay) just don't want to do their jobs & they make life very difficult for us while making their own jobs easy.
Cheers 🍻 and I agree with your comment 👍
Clownworld
They just dont want to accept your complaint as they have been told to do so they dont know what to do
They give you the run around
WELL DONE YARDLEY SKI GOD BLESS YOU AMEN XXXXXXXX AND GOD BLESS YOUR EARTHLY LIFE TIME AND EARTHLY FAMILY AMEN XXXXXXXX
Go back next month. It will be exactly the same.
Always makes me laugh when people, having been informed that there is a toilet but it's in use, say "I'll wait till they come out then". ....😂
Ha ha ha ha..
@davidedge4557 - 😵💫Very nice toilet though, compared with Brixton! 🥸
... I wonder if you need to make an appointment? 🤔
@@_Why_123 ha ha ha ha.. ouch!
I feel sorry for this woman. She’s doing her best. They’ve split up the function of reception in order to avoid the public. I’d bet no public has been to this fancy new building and the PIC has made itself deliberately inaccessible.
How can you feel sorry? Anybody who doesn’t understand but constantly talks over somebody instead of listening wouldn’t get my sympathy. They’re all the same. Don’t listen, don’t understand, don’t care
She didn't listen, she didn't use any logic, she kept refusing to help andjust wanted him to go away. They protect each other and little more
@@smacksalad I’m not excusing her, I can just see the bind she is in between her managers and the public. It’s jam in the sandwich. If she accepted her position she’d likely have to hand in her notice so she continues with a delusion of ‘helping’ whilst achieving the aim of her managers to be ‘unhelpful’. Everyone needs a job, this is hers.
Doesn't mean she can't actually be helpful, she walked away from and called him aggressive. That's not doing a job, that's trying to fit someone up.
@@smacksalad She can’t be helpful that’s the point. She realised her bind the moment YS asserted himself. She’d hoped that she could do the dance of being helpful whilst simultaneously getting rid of him, but it became more and more clear that he wasn’t going to let her do that and that’s why she became upset. She wasn’t upset at YS, she was upset at the realisation her job was impossible.
2:34 Where the Hell is our money going ?,, This is NOT Private Money ,,, its ours 🏴☠️
banks knows his stuff, very well handled. need more like him.
Never trust the police and always film them
Inspector Banks is a nice guy. He knows how to listen and he was a credit to the force.
At least they enjoy being in the lovely expensive buildings we pay for
If the police complaint system worked they wouldn't treat the public like they do 😢
" Police Station " it's a funding procurement designed to get the maximum funds for offshoots of Police premises
@5:57 I'd place a bet the guy on the other end of the phone was saying, ''he was an annoying ..whatever...''
A nice and professional 👌 chief inspector
It is only making an apology because it thinks it Will make him look good.
The distinction between assertiveness and aggressiveness does exist! You were exhibiting your disappointment which under the circumstances was "entirely pragmatic"!!
I always find it suspicious when desk staff look like they are on the defensive when dealing with members of the public that they are paid to assist, why do we get this surreal double speak which seems to be intended to keep the owners ie the public in the dark about what is or isnypt a publicly accessible area.
These old dears get these jobs, not on merit, not on what they know but on who they know, clearly so!
Welcome to Norfolk mate its a little slow around here 😂. Couple of inberds on the counter 👎🏻. His words fell on deaf ears mate
This was a brilliant & funny video, very entertaining indeed. Because this is my constabulary & now I can put another face to a name Of someone who pops up in my case, that of being "stitched up" for an "alleged incident" that never actually took place (yep, you know that type?).Well you had perfectly captured & picked up on ,their air of arrogance, completely uninterested in their interactions with members of the public, or to even listen to them (all of what one says, goes through one ear & straight out the other!) contemptuous & dismissive,(I could go on..) Their "priority is you"? Do not believe that for one moment, as that is "fake news & misinformation" Their logo should be "Our priority are our mates". As for hoping to get a CAD number for anything, from that Control Room, forget it,!! As their motto must be "bin it", all day long. Even trying to report & log a crime for Hate & Harassment, gets marked down as either a" Medical Negligence Claim"?? Or, a " Mental Health Incident"???(yes, that is true) & then it gets binned!! As for our friend Inspector Chris Banks, he does come over as polite(which is a nice change) But ,..likes to have his early morning "conferences" with PSD on how to get rid of a complainant Whoops! Maybe you could follow this audit up with another visit & request to see a member of staff, from their not so very Professional (NO Standards) Department, That will be a good one, I am sure that will be even more entertaining & I know just the person that you should request to speak with .hahaha PS then the Crime Commissioners office too!
To make a complaint you have to write in FFS what an absolute JOKE !!
16:23 the grandchildren of these liars will be ashamed of these two and the forked tongues on display here.
Are the lies and deceit a contagious issue for the police and staff or is it specifically looked for in the hiring process?
Excellent citizen journalism here from Yardley Ski
Nothing is going to change.
Seems there are more rules and policies that blow out of a public servant's arse than what's actually written down.
Ha ha ha ha 😂
This is the police state we are in , where the police want to identify everyone regardless of circumstances
Its Bethel Street. Not "Bethnal Street"...
Cheers 🍻 👏
Thought you were a bit hard on "Kate on reception", Citizen X, she dealt with your quite complex issue very pleasantly, having been put on the spot and having been supplied with possibly erroneous information, and came across as a very nice lady imho.
The inspector will hopefully reprimand the lazy and rude officers and staff accordingly.
A good CI which I suspect this guy is will put things right. Obviously a good CI won't be happy his staff aren't doing things as they should. It looks bad on him. Now he realise the score hopefully he'll do something about it.
That was a catastrophic performance from the Norfolk Constabulary. I am not him and no relation, but the best person there was Chief Inspector Chris Banks.
Ok from now on you tell Police that you are Dyslexic and like me number Dyslexic, If I see a number on paper I'd read from right to left
At least the Chief Inspector was very professional and redeemed the situation, I hope he retrained the staff, especially the guy at reception.
Apart from saying how may I help you this receptionist is a total waste of space she even sounds stressed trying to answer a simple question what a shame she’s actually having to work for a living
What a waste of taxpayers money ....
my experience in blackpool when i had the audacity to insist on getting a crime number.
Only nice as incriminating a camera on him so sucking up as they do when we all no the Nolan report of them
Music at the end was way to loud over the recording....
Guess what, don't trust him, my jedi is more focused.
Took about 5 seconds from the start to realise your time would be wasted with these
There just to used to everybody following there orders
So there was no cops there huh. Well except for all the cops that were there
System overhaul required asap
15:05 Citizen X 😂 The look on them 2, priceless £
its just a figment of your imagination.normal for norfolk
You were making that lady go more grey by the minute.
Why do you call it Windermere Police station?
Big up and Respect
Chief Inspector was a real nice guy
Have you noticed how rushed off their feet they are
Great Inspector at the end there, seemed very genuine - may pay him a visit at some point ;)
Ive been asking for a sergeant for a while but Inspector seems like a good level to request next - slowly work my way up the chain 😂
Chief Inspector mate :D That's usually the highest rank that actually goes out on the streets still. If something big an major is going down at least. Any higher than him an it tends to be just sitting at a desk work.
Norfolk Folk are the U.K.'s only true natives. No invaders or immigrants ever bothered them in their marshes. Many Norfolk folk are up to 4% Neanderthal. Norfolk should be a reserved area of special interest. Save the Norfolk folk.
Save the monobrow
Bewtiful, as Bernie matthews said . But I feel sorry for his Turkey s. As they were knocked about I saw on tv documentary. A few years back . As for you Norfolk folk bewtiful you not got invasion.. of foreigners. 😮😮😮
I'm just western European. Celto-Iberian. @@kenh3344
This cop looks like Stan Laural
Says it all! Completely incompetent
Absolute disgrace of a force
Yer yer it’s really a turn off yer ok yer
You don't even need to give "A" name.
I went to Norwich x 10 looooool
only a few top auditing channels left . and this is one off the top ones still remaining
Cheers 🍻
🎉 Vote Alan. Or Double Alan 🎉
yardley! you do important work here! i really think that. and it may be tiresome and work you down and they try to demotivate you every step of the way, but dont let them wear you down! please continue!
I am winding down, just waiting for some complaints and claims to be settled..
I would have thought if you were frezzing and in need of heat, that you could sit in a lobby as long as you wanted in a public building/lobby to protect yourself from death!!!! As long as you are respectful and lawful.
Am l barred from commenting? I m on Yardies side all the way. Please some body tell me if they read my comments? Thanks.
I can see your comment mate
I think I'm banned too.
Banksy seems cool.
citizen x .Not the best choice of Handles (infamous serial killer from Russia ) 😆😆😆😆
Not good enough
Be more positive Mr ski and quit ya whinging.
I got an apology.
Don't listen to this muppet brother he must be a bootlicker. Your 1 of the best out there in the U.K. brother love your work
@@Auditingaussie one of the best auditors you say. Watch someone like focus pocus for quality then we can have a chat.
The reception ladies, in fairness, do not appear to be Police station counter staff or trained as such so you may have been a bit unfair to them. What is obvious is that there are a series of deliberate obstructions put in place to discourage complaints - they must have something to hide and/or just hold the public in contempt.
OMG YARDLEY MY G 👌 These Pair R Just Winging it🤔🤔, Not A Scooby Doo Brother. 😂🤣. Bless Um. I'm gonna Be Devoed To Lose Your From The Auditing Community, Top Guy. N that Lil HU HU HU Laff you Lool 😁Best Laugh On RUclips 🎉🎊🎉🎊💯💯Yardley SKI 💯💯%%CERTI. BLESS UP. ROWLEY NOTTS SOLJA...... 🙏🍀👀Keep em Peeled Peeps. Shout out to All The Community 💯💯👌
LORD SKI, YOU DONT MIND DO YOU.
2024 PIGPEN HONORS LUST.
LORD SKI.
HONOR.
PLEASE ACCEPT OUR DEEPEST OPOLOGIES.
OUR PIGPEN HAS LET YOU DOWN ON MORE THAN ON OCCASION.
WE AS A STY ARE REALLY SORRY😂
If that was me I'd be shitting it that I be on someone's car bonnet Norfolk Police say it's ok too hit someone and put them on your bonnet.
Auditing of the Police should be done via a Government department , but as I do not believe this exists and done this is the next best thing as everyone should be held to account at all levels . Well done Yardley
Chief Inspector Banks very respectful and listened credit where credit is dew. Camera or no camera he still did well. If the police where all like that there would not be a problem.