My experience with MG was not good. After spending a looooong time on the phone trying to get the Mini activated with no success, they concluded it was defective and said they'd overnight me another one. AFTER boxing it up, the next morning I had my local fire/rescue ambulance backing into my driveway???? Needless to say, I'm afraid to even open the box on the replacement let alone charge it, it just sits and gathers dust. And I prepaid about $600 for this........customer service has given me the run around since. Oh, and the overnight ship took 5 days!
Same thing happened to me. Fall detection stopped working for me and when I called MG, they said I never had it!!! I know i had it because several times, I had dropped it and was embarrassed to tell them that it wasn’t an emergency but it had fallen out of my hand. Next year it will cost me $671 to renew my subscription. That is too pricey for me. Looking into a Smart Watch.
Jeff, I just purchased the Mini Guardian I find it very annoying that it flashes blue about every 20-30 seconds, especially at night when it makes it kind of difficult to fall asleep since it is so bright. Is this normal for the mini? I like the fact that it is so small. However, while it is charging at night, or any other time, I am without the protection. Particularly at night when I have to go to the bathroom; I am 86 years old and this occurs often during the night. It is a pain having to remove the device from the cradle to take with me. If there was a button I could wear while I was charging the device, it would be much better. Does any other company you could recommend have a small device with the features that would suit my needs any better?
The flashing of the blue light every 30 seconds everywhere you go is very annoying. Plus you have to remove the device and hide it if you go to the theater; the flashing blue light makes it look like a strobe light and makes you a walking target 😢😢 do not recommend this device. I agree with the first review.
@@drgeraldrapp Mini Guardian uses WiFi Positioning Services, GPS, and Cellular Triangulation to determine where you are, but you don't need WiFi in order for it to work.
In your own words you said that in an emergency every second counts. My patent beats Medical Guardian by crucial seconds by unlocking the door in such a at home emergency. Understandably the Mini isn't an art that is new.
Sorry but I had medical guardian for about 8 months now NO don't get it...they changed their procedure when you call the call center DOES NOT PICK UP an auto dialer picks up 1st then questions is this a real emergency and do you need to be connected to the response team which is a real person to me is waisting precious seconds then it's transfered to a real person to take your call you can pass out in the second too much time waisted I could have called 911 and got it quicker why pay 500.00 a year and 911 free very disappointed a was shim shamed
Just reserved so post to new update version couple improvement 1 you only have to charge about once a week charge last for 7days Crystal clear audio better than the active guardian and fall detection not better than the active guardian about 1% out 100%of falls with the active guardian only 1% or😮 not at all so no the mine guardian pass on both your dead no one knows as Fall detection didn't do anything
It’s a piece of garbage I have had nothing but issues keeps ringing all night and day doesn’t track my location my calls don’t go through I have gotten no where with this lousy company lost over 600 dollars I do not recommend
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My experience with MG was not good. After spending a looooong time on the phone trying to get the Mini activated with no success, they concluded it was defective and said they'd overnight me another one. AFTER boxing it up, the next morning I had my local fire/rescue ambulance backing into my driveway???? Needless to say, I'm afraid to even open the box on the replacement let alone charge it, it just sits and gathers dust. And I prepaid about $600 for this........customer service has given me the run around since. Oh, and the overnight ship took 5 days!
Very helpful. Thank you!
I can’t get the lanyard clip to attach to the device
Why dont they have these free for the elderly
Active guardian battery charging only last 3days not 5-7 and fall detection works 1% or not at all i have the newest version 2021
Just received my bracelet mini thi week, as, I had several serious fall s.
Was disappointed in having this practice not addressed.
My experience was not good. Fall detection did not work. Billing issues for me.
Same thing happened to me. Fall detection stopped working for me and when I called MG, they said I never had it!!! I know i had it because several times, I had dropped it and was embarrassed to tell them that it wasn’t an emergency but it had fallen out of my hand. Next year it will cost me $671 to renew my subscription. That is too pricey for me. Looking into a Smart Watch.
@@marlenehartley7742 Sorry to hear your experience. Customer service, well that's what they call it, was useless for me. Good luck in your search.
I love unbiased reviews
I detect sarcasm
Jeff, I just purchased the Mini Guardian I find it very annoying that it flashes blue about every 20-30 seconds, especially at night when it makes it kind of difficult to fall asleep since it is so bright. Is this normal for the mini? I like the fact that it is so small. However, while it is charging at night, or any other time, I am without the protection. Particularly at night when I have to go to the bathroom; I am 86 years old and this occurs often during the night. It is a pain having to remove the device from the cradle to take with me. If there was a button I could wear while I was charging the device, it would be much better. Does any other company you could recommend have a small device with the features that would suit my needs any better?
Not all medical alert devices are made equal. that is why we review multiple brands so you can make a more informed decision.
The flashing of the blue light every 30 seconds everywhere you go is very annoying. Plus you have to remove the device and hide it if you go to the theater; the flashing blue light makes it look like a strobe light and makes you a walking target 😢😢 do not recommend this device. I agree with the first review.
How does it know which WiFi to connect to while traveling? Your presentation assumes your connected via your home network? Plz confirm.
Your home or other location does not need WiFi in order for the Mini Guardian to work.
@@SeniorLivingOrg than your review is misleading suggesting 3 methods of location.
@@SeniorLivingOrg So do you have to have your cell phone with you?
@@cynthiakirchner7747 No, you don't even need a cell phone to use it.
@@drgeraldrapp Mini Guardian uses WiFi Positioning Services, GPS, and Cellular Triangulation to determine where you are, but you don't need WiFi in order for it to work.
In your own words you said that in an emergency every second counts. My patent beats Medical Guardian by crucial seconds by unlocking the door in such a at home emergency. Understandably the Mini isn't an art that is new.
Sorry but I had medical guardian for about 8 months now NO don't get it...they changed their procedure when you call the call center DOES NOT PICK UP an auto dialer picks up 1st then questions is this a real emergency and do you need to be connected to the response team which is a real person to me is waisting precious seconds then it's transfered to a real person to take your call you can pass out in the second too much time waisted I could have called 911 and got it quicker why pay 500.00 a year and 911 free very disappointed a was shim shamed
Just reserved so post to new update version couple improvement 1 you only have to charge about once a week charge last for 7days Crystal clear audio better than the active guardian and fall detection not better than the active guardian about 1% out 100%of falls with the active guardian only 1% or😮 not at all so no the mine guardian pass on both your dead no one knows as Fall detection didn't do anything
It’s a piece of garbage I have had nothing but issues keeps ringing all night and day doesn’t track my location my calls don’t go through I have gotten no where with this lousy company lost over 600 dollars I do not recommend