Disabilities in the Hospitality Industry; Why Accessible DEIB is Vital to Hospitality Operations

Jeremy Warriner, Consultant, Public Speaker, & CEO of Walking Spirit presents at Purdue University's 2023 Spirit of Hospitality Summit about Disabilities as an aspect of the diverse employee and consumer base, and how the hospitality industry is missing over 25% of the market due to misunderstandings about disabilities and misapplication of the Americans with Disabilities Act. Jeremy explores disabilities as an aspect of the hospitality industry from both employee and guest perspectives and addresses ways that a greater focus on the needs of People with Disabilities through enhanced Accessible DEI and Belonging can enhance market share, reduce turnover and conflict resolution costs, while also minimizing risk and even save lives.