Hello! We're sorry you're having trouble! Don't hesitate to contact our customer service via email or phone call, you can find that information here 👉 vhealth.link/jjy
I would like to see a video demonstration of someone driving it going up a ramp going down the sidewalk? That would be great help.... I received my scooter and a week or two I'm excited.
They won't go up that good, we tried 2 pull it up our porch & it's a small gap/not even a step & it's wouldn't go up so I'm not 2 sure how this will work going into doors that have that little bump u have 2 go over
The heaviest piece when disassembled is 29 pounds. If you have other questions, check out the FAQ page for the scooter: www.vivehealth.com/products/4-wheel-mobility-scooter#faq
Hello! The 3 wheel scooter seat height is adjustable about 13" to 15" from the seat to the platform. You can find out more at the FAQ page here, as well as more height specifications 👉 vhealth.link/cfe6d We also have a folding scooter that is 14" from the seat to the platform, you can see that here 👉 vhealth.link/0t8 Hope this is helpful!
I expected to see a 4-wheel scooter which I bought but apparently you have not updated the video nor the user guide with the correct product. I realize they are very very similar but there are some differences. The pin underneath the seat is not as easy to place as you make it out to be because it is under the unit and 1 person holding the weight of the seat makes it hard to adjust. I realize this would be better with 2 people but there is just 1 of me. I was hoping for a little tip on how to balance a little bit better while making this connection. It doesn't make the Scooter easy to assemble Away from home when pulling items out of the trunk of her car. Also my instructions say while charging the light will be red but it is actually orange so it would be helpful if you would show the charging light when you reference it in the video.
Hello! We have both a 3-wheel and a 4-wheel scooter, sorry to hear you are having some trouble! Our customer support would be happy to assist you in anyway possible. You can contact them via email or phone call: www.vivehealth.com/pages/contact-us
The manual says a red light on the charger assembly will indicate the battery is charging. I cannot find a red light on the charger assembly. If there is a red light it is not illumunated.
We're sorry to hear that! Contact our customer service representatives via phone call or email here: www.vivehealth.com/pages/contact-us They'd be happy to help you with anything!
@@ViveHealth I called them before I saw your reply and Carolina very graciously said she will send me a new charger. Your customer service is top notch. Thanks.
THE BATTERY DOES NOT PROPERLY SIT! THE SEAT POST DOES NOT EVEN FIT ON THE SEAT UNIT! I HAVE BEEN STRUGGLING TO BUILD THIS THING FOR AN HOUR AND HAVE GOTTEN NO WHERE!
We are very sorry to hear that. Please contact our customer service via email or phone call, they'd be happy to assist you: www.vivehealth.com/pages/contact-us
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Thank you for the video, I appreciate it.
Glad it was helpful!
Thanks again, my wife loves her new scooter.
How long does it stay charged after its been charged for 10 to 12hours?? I feel like not 2 long but i dk yet
it is impossible to get the seat pin through the black part of the seat assembly for me
Hello! We're sorry you're having trouble! Don't hesitate to contact our customer service via email or phone call, you can find that information here 👉 vhealth.link/jjy
I would like to see a video demonstration of someone driving it going up a ramp going down the sidewalk? That would be great help.... I received my scooter and a week or two I'm excited.
Noted! Thank you for your feedback. Be sure to subscribe and hit the bell so you get notified when we post new videos!
They wont run long enough for a video. I just bought a brand new one. It won't work.
Watch the video of my brand new one right out of the shipping box. Web63 reviews is my channel
They won't go up that good, we tried 2 pull it up our porch & it's a small gap/not even a step & it's wouldn't go up so I'm not 2 sure how this will work going into doors that have that little bump u have 2 go over
i mean, how do you put into car
Hello! If you have any questions, our customer service would be happy to help you via email or phone call here 👉 vhealth.link/jjy
Can this scooter drive two or more miles .?
Yes it can, it can drive for over 12 miles per full charge!
Check our FAQ section on our website to check the full specs 👉 vhealth.link/cfe6d
How heavy is the heaviest piece when disassembled?
rear section is the heaviest section weighing in at 29 pounds.
The heaviest piece when disassembled is 29 pounds. If you have other questions, check out the FAQ page for the scooter: www.vivehealth.com/products/4-wheel-mobility-scooter#faq
I have a 4 wheeler scooter?
All my light are on when I put my keys in to
Start my new scooter please help me
How much and where located
Hello Sharon! Our customer service would be happy to help you via email or phone call here 👉 vhealth.link/jjy
I’m a little person : ) how low does the seat go down?
Hello!
The 3 wheel scooter seat height is adjustable about 13" to 15" from the seat to the platform. You can find out more at the FAQ page here, as well as more height specifications 👉 vhealth.link/cfe6d
We also have a folding scooter that is 14" from the seat to the platform, you can see that here 👉 vhealth.link/0t8
Hope this is helpful!
I expected to see a 4-wheel scooter which I bought but apparently you have not updated the video nor the user guide with the correct product. I realize they are very very similar but there are some differences. The pin underneath the seat is not as easy to place as you make it out to be because it is under the unit and 1 person holding the weight of the seat makes it hard to adjust. I realize this would be better with 2 people but there is just 1 of me. I was hoping for a little tip on how to balance a little bit better while making this connection. It doesn't make the Scooter easy to assemble Away from home when pulling items out of the trunk of her car. Also my instructions say while charging the light will be red but it is actually orange so it would be helpful if you would show the charging light when you reference it in the video.
Hello! We have both a 3-wheel and a 4-wheel scooter, sorry to hear you are having some trouble!
Our customer support would be happy to assist you in anyway possible. You can contact them via email or phone call: www.vivehealth.com/pages/contact-us
How to connect battery
We hope this video may be helpful for you: ruclips.net/video/y7Q-xYNIypM/видео.html
The manual says a red light on the charger assembly will indicate the battery is charging. I cannot find a red light on the charger assembly. If there is a red light it is not illumunated.
We're sorry to hear that! Contact our customer service representatives via phone call or email here: www.vivehealth.com/pages/contact-us
They'd be happy to help you with anything!
@@ViveHealth I called them before I saw your reply and Carolina very graciously said she will send me a new charger. Your customer service is top notch. Thanks.
We really appreciate hearing that, thank you Cecil!
Don't buy this garbage. I ordered one and it doesn't work. Horrible company to deal with. Greed driven
THE BATTERY DOES NOT PROPERLY SIT! THE SEAT POST DOES NOT EVEN FIT ON THE SEAT UNIT! I HAVE BEEN STRUGGLING TO BUILD THIS THING FOR AN HOUR AND HAVE GOTTEN NO WHERE!
We are very sorry to hear that. Please contact our customer service via email or phone call, they'd be happy to assist you: www.vivehealth.com/pages/contact-us