I followed your instructions step by step and had no issues setting this up. If I had followed the paper manual I would have quit and returned this system. Thank you for this tutorial.
It took me a single mom 4 hours to complete step one and two! The bolts yes are short!!! And i used an impact! I should have read all these comments before purchasing...
Give this trick a try: ruclips.net/video/6WNdppuh7F8/видео.html. If you're still having troubles, please reach out to our customer service team. You might need replacement poles. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
This video helps a lot. No way with only the manual. But, man, this the hardest and weirdest thing I've ever assembled. Connecting the pole to the base is the worst part, it's a nightmare, because, I don't no why and for no good reason, for the two connections they choose 2 kinds of screew completeley different from all the others, and the hardest to use, in the more difficult (and dangerous) step of the assembly.
Every lil edit cut you see is where they spent 10 mins beating bolts into place while 2 other adults help pull twist and beat as well. This crap was hard to put toggether and these instructions are not very clear. Single bolt at minute Mark 9:37 is one of the hardest bolt installations I've ever done in cars, pool equipment, anything! Its dirt cheap so I guess that helps
Hey everybody ! I’m French and I bought this product for my son. BUT ! I have a problem with the 3.5 ! The screw is top short and/or BTS is too big to put on the hole. Whats your solution please ?!
@@julienkerboua5463 Make sure the bolts in step 3.3 are not tightened but really loose. This will allow you in step 3.5 to adjust and attach the braces flush around the pole. Once the braces are flush the bolt in 3.5 attaches easily.
Yes. The weight of the water or sand is what helps stabilize the basketball hoop. The system is expected to have a little play but not enough that it will affect the performance of the basketball hoop.
Trash. My wife and I almost got a divorce putting this thing together. Never again. I also had to use my own bolts to finish it and my own tools. What it comes with is stupid. Even with my really good tools this was 5 hours of life I’ll never get back. Terrible job LIFETIME
We’re sorry to here you were having a difficult time assembling. For future reference, when you are having trouble or need extra parts, you can reach out to our customer service team for some extra help and the parts you’re needing. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
If anyone is stuck on 3.4, I tried inserting AOS from the other side and it was too short. Not sure why, but pay attention to that detail. You only get a MM or 2 for AAY
I want to increase the height of it as I put it down to around 7 foot but it’s soo hard to lift the pole up and at the same time put the screw through is there a way I can tilt the basketball hoop and perform this or will it affect the hoops bottom
same question. the whole board is heavy. tried doing it by laying down the whole thing with the help of 2 people. but now I have filled the base with water so I dont know how else im going to do it lol.
@@LifetimeProductsAssembly The screw does not the DXZ screw is too big for the holes, it doesn't go all the way through. I have the same issue right now and am considering to get a refund.
If the screw is not going through the holes, it could be excess powder coating. One thing you could try is using the threads on the bolt to ream out the excess powder coating in the hole. If that doesn't work, please contact our Customer Service Department. Our Customer Service Team can be reached at 800-225-3865 opt. 1 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm (MT).
We’re sorry you had a difficult time assembling. We’d love to hear any ways we can improve. You could also reach out to our customer service team and they will be able to assist you with extra help in assembling. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
did it in 5hrs. lol. Thanks for this. I struggled on 3.3 and 3.4. got lucky with 3.5. my question is, do you need to lay the whole thing down to adjust the height? especially already have water? tnx to any1 who wil answer.
Yes! All replacements parts can be ordered through our customer service team. Please reach out to them at customercare@lifetime.com with your model number and the parts you’re needing and they can send it out to you.
And THE GRAN FINALE: to attach the upper pole braces, Lifetime decided that would be a good idea choose not a normal screw, but a "special" one. That screw is short and it doesn't reach the opposite hole. To attach it, you have to use a long screw nut whose thread part goes through the hole and completely enters the pole. So... you have to make the screw and the screw nut "meet" themselves inside the pole! An insignificant detail: because the pole er... is not transparent, you can't see anything. Besides that, both braces press down, pressing down the screw and the screw nut. It is in that scenario that you have to make them meet... Basically, it's a lottery. Since yesterday, I failed miserably several times trying to do it. An unnecessary nightmare. Tomorrow I will try to find a normal screw to use in place of that demonic hardware provided by Lifetime.
Buy a different screw. The same day I wrote the message above, I tried one more time and finally got to attach the screw and the nut, but it took me almost two hours and much suffering. And it was totally lotteric...
For anyone who still struggles with this thing on step 3.5 when you have to but the bolt through the pole and out the other side through the brackets if you keep an Allen key in the screw you will be able to see it on the other side to put the end piece of the screw on and move it around if need be it made it so much easier for me to finish it
All missing and replacement parts can be ordered through customer service. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
It’s Christmas morning and I was foolish enough to think that I could put this thing together for my son right after he opened it. I wish I had seen all of these negative reviews before purchasing this. Not everyone has a garage full of tools and the skills to put this thing together. No one should be stuck assembling this thing for hours on end or have to call customer service to figure out the directions. It’s for kids; this should be much easier to assemble. I’m a single mom and am so frustrated and disappointed with this letdown of a gift. I hope I can find my receipt and return it.
The rim doesn’t fit the backboard; the rim brackets are way too narrow. The pin holding the pole for the “irreversible” step came out before I even got far enough along to do that. What a mess.
I apologize for you negative experience with assembling our product. We take pride in our products and we work hard to have easy going assembly and products that will last. We, however, understand that it may not be like that for everyone and we would be happy to help you assemble the hoop and take a look at what may going on. I know you mentioned how you shouldn’t have to reach out to customer service, but we are here to help for that reason. Email us at youtube@lifetime.com with your model number and contact information and we can get you taken care of to have a better experience with our company and products.
I did it in about 3 hours. They do a great job at labeling and everything. There were 2 struggles one my fault the other is an opportunity for better design. I had to undo stuff a few times because I got mixed up with orientation so be careful with that. The opportunity is the bolt for the upper pole to base supports. To make easier don't tighten the other end snug until you get the part connecting to the pole.
Omgosh!! Step 3.5 has a defective part. Its at an angle and no matter what I do it doesnt fit into the other one 😢 why dont you guys provide a longer screw instead of making it so complex for all of us here. Really wished I could return this product...waste of time and energy!! Im ranting because I read everyone's comments here suggesting to provide longer screws especially for this step and you guys dont seem to have improved this product or read the comments here. It was a real pain assembling, I had to go purchase a longer screw to complete this.
Thank God its not just me!! I give up though. This is way to confusing you should have used stickers an numbers or something. If anyone is willing to video chat me through this please comment
Interesting, this shouldn't be the case. Give our customer service team a call and we can trouble shoot the issue with you and see if we can help figure out what's happening. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
We can send you new poles! Send us an email with your contact information and shipping details at youtube@lifetime.com and we can get that shipped out to you.
Unfortunatly, there's no way to remove the poles on this system. You can reach out to customer service and they can help you order new poles for your system. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
@@joshuahensley3782 The drop method doesn't always work with the skinny poles which is why we recommend reaching out to our customer service team for new parts. Glad to hear that it worked for you, though!
You can remove poles if they get stuck! In a grassy area lift it up and throw it down horizontal and after a couple throws the poles will come apart. There is troubleshooting on it if you Google it.
It is 5 am and I'm in tears. I spent several hours yesterday trying to assemble this basketball hoop system for my kids. I had to go and buy other tools smh but I got it together until!!!!! I got to the base and putting the screw through the feet. It just does not come through the left foot far enough to put through the right foot and put the bolt on. My kids are so disappointed and so am I! A huge waste of time and money.
I'm sorry you're having trouble with the feet assembly on this system. Give our customer service team a call and they can walk you through the steps on the base assembly and can help figure out what's happening. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
I called your customer service and the man was of absolutely NO help! NONE!!!! He said I need a socket wrench, I bought a whole set but the screw has to come through the foot so I can fasten the bolt.
We are sorry our customer services team couldn't help you with your issue. Please email us your number to installationservices@lifetime.com and we will contact you.
I REPEAT DO NOT DO NOT BUY THIS HOOP! IT IS THE MOST FRUSTRATING THING TO PUT TOGETHER! SAVE YOUR MONEY AND BUY ONE THAT IS WELL THOUGHT OUT AND WON'T DRIVE YOU NUTS PUTTING TOGETHER!
We're sorry to hear about the frustration with the assembly of your basketball hoop. Our customer service department is always a great resource if you run into questions. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer service hours are Monday-Friday, 7:00 am to 5:00 pm (MT).
Didn't touch the manual at all. Just follow this video step by step, set aside 2.5 to 3 hours, have at least 2 adults working, have the power tools, and you'll be all set!
On the right side of the screen you will see the hardware needed for the section and the diagram of what it looks like. You can also match up the hardware to the manual as the picture of the manual is the same size of the actual bolt.
Wenn man von dieser Firma Produkte in Deutschland erwerben kann, erwarte ich auch ein verständliches deutsches Video!!! Das Video sollte von einem deutschen erstellt werden, da die Amerikaner viel zu kompliziert erklären, zumindest hier. Die mitgelieferte Papierform ist gar nicht verständlich!
Les ingénieurs qui ont conçu les plans et imaginé la visserie pour l'assemblage de ce panier de basket devraient consulter des psychiatres. Je comprends maintenant la mail de précision reçu suite a l'achat. Non, votre visserie n'est pas du tout adaptée, et la notice est réalisée à minima. C'est fouilli, ca ne vaut vraiment pas plus que 110€ effectivement.
Step 2.7 - very difficult to add the bolts in such a small space. Step 3.4 - very difficult to tighten bolts as can't get spanner into support while turning. Step 3.5 extremely difficult to get both parts to meet to attach and the tighten. Why have a short screw like that? Such a bad design. Video gives the impression it's easy, It's not! Also video gives the impression that bolts are all fully tightened, you need to leave loose to align eveything up and then tighten. Should also not assume eveyone has the tools you have used in this video. Took over 5 hours to put together.
![I.N "HALLUCINATION" | [Stray Kids : SKZ-PLAYER]](http://i.ytimg.com/vi/n5B5q1Hwt_U/mqdefault.jpg)
This is the hardest assembly ever. The video helps but it does not decrease the difficulty
I followed your instructions step by step and had no issues setting this up. If I had followed the paper manual I would have quit and returned this system. Thank you for this tutorial.
It took me a single mom 4 hours to complete step one and two! The bolts yes are short!!! And i used an impact! I should have read all these comments before purchasing...
It took us about 5 hrs to do. The video was very helpful. The introduction package was very confusing. The video made the difference.
9:41 step 3.5 the hardware provided doesn’t go the whole way through, just when I thought I was finished
I am having the same problem. DXZ screw won't fit all the way through the pole even without the brackets. I need help!!!
Me too
Had to buy another bolt
What do you do if you received the Top Pole with the Middle Pole stuck inside and will not remove? 1:50
Give this trick a try: ruclips.net/video/6WNdppuh7F8/видео.html. If you're still having troubles, please reach out to our customer service team. You might need replacement poles. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
@@LifetimeProductsAssembly Thanks for the tip. I’ll give it a try and report my progress in the comments.
What do we do with 3.5? The DXZ screw doesn’t go all the way through the holes and main pole
It is normal for the bolt not to go all the way through. The nut will reach the bolt on the inside of the pole.
@@LifetimeProductsAssemblyhello, can't get the vice into the hole because of the thick part of the vice which is blocking
This video helps a lot. No way with only the manual. But, man, this the hardest and weirdest thing I've ever assembled. Connecting the pole to the base is the worst part, it's a nightmare, because, I don't no why and for no good reason, for the two connections they choose 2 kinds of screew completeley different from all the others, and the hardest to use, in the more difficult (and dangerous) step of the assembly.
Just built this.
Looks sturdy once done, but my god, it's a phenomenal pain in the arse to build.
How did the base magically flip over at 7:52? This is where I'm currently stuck.
Hold the braces in place as you flip the base around.
Also, love how your instructions say you only need a crescent wrench and screwdriver but the guy easily assembling it has a power wrench.
I’m doing it with a screw driver, and it’s possible but takes way longer
Every lil edit cut you see is where they spent 10 mins beating bolts into place while 2 other adults help pull twist and beat as well. This crap was hard to put toggether and these instructions are not very clear. Single bolt at minute Mark 9:37 is one of the hardest bolt installations I've ever done in cars, pool equipment, anything! Its dirt cheap so I guess that helps
Took me and two other grown men to get that piece on. You are not kidding.
Hey everybody ! I’m French and I bought this product for my son. BUT ! I have a problem with the 3.5 ! The screw is top short and/or BTS is too big to put on the hole.
Whats your solution please ?!
It may seem like the bolt is too short, but the nut will catch it on the inside of the pole.
Bonjour, avez-vous trouvez la solution svp
@@julienkerboua5463
Make sure the bolts in step 3.3 are not tightened but really loose. This will allow you in step 3.5 to adjust and attach the braces flush around the pole.
Once the braces are flush the bolt in 3.5 attaches easily.
i dont have a wood block, can i use concrete or compact dirt?
3.5. Bracket holes are not big enough for the screw or the screw nut. Ive read this comment over and over. How have you guys not corrected this?
Yep I have the same issue, it's criminal this hasn't been corrected yet
So freaking hard to assemble this. Need at least 3 mens to do it. I returned this garbage.
Every basket ball goal is a absolute bitch to get together
How do we do 3.5 like the -DXZ won’t go in all the way
I have the same issue
@MrSmash85 you just gon have to try your best with this one it eventually worked for me just took a long ass time 😂
The base was mad wobbly when I finished but it was before filling the base. Is a wobbly base normal before filling
Yes. The weight of the water or sand is what helps stabilize the basketball hoop. The system is expected to have a little play but not enough that it will affect the performance of the basketball hoop.
@@LifetimeProductsAssembly thanks. Set up was a success. Endless fun since Christmas
This thing is so freaking hard to assemble! The screw that connects the pole to the base does not fit !
F these things. Instructions are all upside down. Def need 2 people to make it a bit easier
The instructions are horrendous. Impossible to put together. And this video the guy is using some whoopty dupe drill.
Yes!! That’s where I’m at. I’d like to see this video with an everyday person and WITHOUT the edits.
Exactly I had to drill the hole bigger it sit not fit and I’m 11
Yep. Last time I buy this brand
I struggled with it but I did it. Take your time and watch the video carefully. Avoid taking short cuts with this product.
This is absolutely helping but you need @least 3 ppl and whole day. Not easy as the video but sturdy ajustable and affordable❤
Thanks for this video it really really helps me today
Wow..I must've got the easy one..went together fairly straightforward
Great vid..was in trouble without it..😊
Looking for a good sturdy hoop that is less than half as tough as it is to install this one. Any recommendations?
Howd you tighten at 9:30 without holding the nut?
The feet have a mold that holds the nut in place to aid the tightening process.
How does the base magically flip over at 7:52? This is where I'm currently stuck.
@@davidtroupe1553you have to flip it manually
Trash. My wife and I almost got a divorce putting this thing together. Never again. I also had to use my own bolts to finish it and my own tools. What it comes with is stupid. Even with my really good tools this was 5 hours of life I’ll never get back. Terrible job LIFETIME
We’re sorry to here you were having a difficult time assembling. For future reference, when you are having trouble or need extra parts, you can reach out to our customer service team for some extra help and the parts you’re needing. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
If anyone is stuck on 3.4, I tried inserting AOS from the other side and it was too short. Not sure why, but pay attention to that detail. You only get a MM or 2 for AAY
What kind of drill was it you used omg I'm tired of this court being in the box!!😂
Hard to assemble. Spent 5hrs 2 adults and 2 kids. Step 3.5 no way to get that aligned. I had to buy a longer bolt.
I want to increase the height of it as I put it down to around 7 foot but it’s soo hard to lift the pole up and at the same time put the screw through is there a way I can tilt the basketball hoop and perform this or will it affect the hoops bottom
How do you increase the height
same question. the whole board is heavy. tried doing it by laying down the whole thing with the help of 2 people. but now I have filled the base with water so I dont know how else im going to do it lol.
Anybody get the wrong pole stuck I can't get them apart
Can i ask is this a bit shakky than the straight foot one ?
Step 3.5 is the hardest the peice dxz won’t fit in the right hole
Where was rubber mallet necessary?
ステップ3.4のネジの長さが足りません！どうすればいいですか？
How to drain the water?
same question.
@@skytan3151, The solution I found was to take the two caps off the base and tilt the pole.
3.5 is killer. Honestly hardest thing I’ve ever put together.
Sorry to hear this. What part of 3.5 were you stuck on? Did you have troubles aligning the hardware?
@@LifetimeProductsAssembly The screw does not the DXZ screw is too big for the holes, it doesn't go all the way through. I have the same issue right now and am considering to get a refund.
Stuck on step 2.5 the screw will not go through both the holes im so frustrated
If the screw is not going through the holes, it could be excess powder coating. One thing you could try is using the threads on the bolt to ream out the excess powder coating in the hole. If that doesn't work, please contact our Customer Service Department. Our Customer Service Team can be reached at 800-225-3865 opt. 1 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm (MT).
Absolute nightmare.Assembly way too difficult. Save your $$. I"d take this back if I could.
We’re sorry you had a difficult time assembling. We’d love to hear any ways we can improve. You could also reach out to our customer service team and they will be able to assist you with extra help in assembling. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
did it in 5hrs. lol. Thanks for this. I struggled on 3.3 and 3.4. got lucky with 3.5. my question is, do you need to lay the whole thing down to adjust the height? especially already have water? tnx to any1 who wil answer.
another question, how do you drain the water?
No, you can adjust the height while the system is still up. You can remove the water be tipping the system over at an angle to help remove water.
Dude, I need a bachelors degree to do this 😂
You are not alone bud! We just finished ours and mentally drained
Step 3.5 was way too difficult. Aligning the bolt and nut was hard. They could've made the bolt longer.
Exactly. I had to buy a longer bolt.
hey how do i increase the heigh of the basketball hoop?
Really helfull your vidéo thanks
Hey can you send me a new set of bolts the back that tells you which is which got ripped
Yes! All replacements parts can be ordered through our customer service team. Please reach out to them at customercare@lifetime.com with your model number and the parts you’re needing and they can send it out to you.
The pole to the hoop and the other pole won’t slide on
And THE GRAN FINALE: to attach the upper pole braces, Lifetime decided that would be a good idea choose not a normal screw, but a "special" one. That screw is short and it doesn't reach the opposite hole. To attach it, you have to use a long screw nut whose thread part goes through the hole and completely enters the pole. So... you have to make the screw and the screw nut "meet" themselves inside the pole! An insignificant detail: because the pole er... is not transparent, you can't see anything. Besides that, both braces press down, pressing down the screw and the screw nut. It is in that scenario that you have to make them meet... Basically, it's a lottery. Since yesterday, I failed miserably several times trying to do it. An unnecessary nightmare. Tomorrow I will try to find a normal screw to use in place of that demonic hardware provided by Lifetime.
I had to loosen the bolts on the base. And that really helped me align the bolts inside the pole.
Omg, I’ve just nearly killed myself putting this together and that is the bit I got stuck on and gave up
Buy a different screw. The same day I wrote the message above, I tried one more time and finally got to attach the screw and the nut, but it took me almost two hours and much suffering. And it was totally lotteric...
@@carloscampos1280 I used a different one I had in my toolbox after I read your comment, it is finally built!! Thanks!! Never again hahah
@@Andy-py5go, man, you did it! Consider yourself a kind of hero.😅
For anyone who still struggles with this thing on step 3.5 when you have to but the bolt through the pole and out the other side through the brackets if you keep an Allen key in the screw you will be able to see it on the other side to put the end piece of the screw on and move it around if need be it made it so much easier for me to finish it
Bro this comment is worse than the actual step!
How can I order parts for life time basket hoop
All missing and replacement parts can be ordered through customer service. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
Now I'm wishing I hadn't purchased this yesterday for my grandson. I don't have most of those tools.
It’s Christmas morning and I was foolish enough to think that I could put this thing together for my son right after he opened it. I wish I had seen all of these negative reviews before purchasing this. Not everyone has a garage full of tools and the skills to put this thing together. No one should be stuck assembling this thing for hours on end or have to call customer service to figure out the directions. It’s for kids; this should be much easier to assemble. I’m a single mom and am so frustrated and disappointed with this letdown of a gift. I hope I can find my receipt and return it.
The rim doesn’t fit the backboard; the rim brackets are way too narrow. The pin holding the pole for the “irreversible” step came out before I even got far enough along to do that. What a mess.
I apologize for you negative experience with assembling our product. We take pride in our products and we work hard to have easy going assembly and products that will last. We, however, understand that it may not be like that for everyone and we would be happy to help you assemble the hoop and take a look at what may going on. I know you mentioned how you shouldn’t have to reach out to customer service, but we are here to help for that reason. Email us at youtube@lifetime.com with your model number and contact information and we can get you taken care of to have a better experience with our company and products.
I did it in about 3 hours. They do a great job at labeling and everything. There were 2 struggles one my fault the other is an opportunity for better design. I had to undo stuff a few times because I got mixed up with orientation so be careful with that. The opportunity is the bolt for the upper pole to base supports. To make easier don't tighten the other end snug until you get the part connecting to the pole.
Need parts that was Miss placed
I need a new adjustment knob
Replacement parts can be ordered through customer service. They can be reached at +1 (800) 242-3865 or by email at customercare@lifetime.com.
I accidently got 3 pieces stuck together and they wont come out
This video should do the trick to separate the poles! ruclips.net/video/6WNdppuh7F8/видео.html
Omgosh!! Step 3.5 has a defective part. Its at an angle and no matter what I do it doesnt fit into the other one 😢 why dont you guys provide a longer screw instead of making it so complex for all of us here. Really wished I could return this product...waste of time and energy!! Im ranting because I read everyone's comments here suggesting to provide longer screws especially for this step and you guys dont seem to have improved this product or read the comments here. It was a real pain assembling, I had to go purchase a longer screw to complete this.
Literally the hardest thing I've ever put together.
Thank God its not just me!! I give up though. This is way to confusing you should have used stickers an numbers or something. If anyone is willing to video chat me through this please comment
Cool, nice one, only 11 mins to put together, we'll see hey, ill be back if it s not up in that time lol
Bro the rim can’t fit in the backboard. Very disappointed in it 😞
Interesting, this shouldn't be the case. Give our customer service team a call and we can trouble shoot the issue with you and see if we can help figure out what's happening. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
I can’t even do step one. The poles are stuck together.
We can send you new poles! Send us an email with your contact information and shipping details at youtube@lifetime.com and we can get that shipped out to you.
How do I remove the poles the got stuck now i cant remove it
Unfortunatly, there's no way to remove the poles on this system. You can reach out to customer service and they can help you order new poles for your system. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
Look up another video. I did same. Have to drop it a couple times from waist level horizontally. By couple times i mean like 50. Lol
@@joshuahensley3782 The drop method doesn't always work with the skinny poles which is why we recommend reaching out to our customer service team for new parts. Glad to hear that it worked for you, though!
You can remove poles if they get stuck! In a grassy area lift it up and throw it down horizontal and after a couple throws the poles will come apart. There is troubleshooting on it if you Google it.
I have this hoop from lifetime
It is 5 am and I'm in tears. I spent several hours yesterday trying to assemble this basketball hoop system for my kids. I had to go and buy other tools smh but I got it together until!!!!! I got to the base and putting the screw through the feet. It just does not come through the left foot far enough to put through the right foot and put the bolt on. My kids are so disappointed and so am I! A huge waste of time and money.
I'm sorry you're having trouble with the feet assembly on this system. Give our customer service team a call and they can walk you through the steps on the base assembly and can help figure out what's happening. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).
I called your customer service and the man was of absolutely NO help! NONE!!!! He said I need a socket wrench, I bought a whole set but the screw has to come through the foot so I can fasten the bolt.
He then said that was all he could tell me other than maybe I was using the wrong screw WHICH I'M NOT.
We are sorry our customer services team couldn't help you with your issue. Please email us your number to installationservices@lifetime.com and we will contact you.
Can i ask is this a bit shakky than the straight foot one ?
I REPEAT DO NOT DO NOT BUY THIS HOOP! IT IS THE MOST FRUSTRATING THING TO PUT TOGETHER! SAVE YOUR MONEY AND BUY ONE THAT IS WELL THOUGHT OUT AND WON'T DRIVE YOU NUTS PUTTING TOGETHER!
We're sorry to hear about the frustration with the assembly of your basketball hoop. Our customer service department is always a great resource if you run into questions. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer service hours are Monday-Friday, 7:00 am to 5:00 pm (MT).
Just finshed put togheter max1h is not so bad,only one think need to dreel
I recently got a used one from offerup!
10ft.?
Going to return, impossible to assemble. Will take 3 hours if you don’t quit or hurt your left before then. Not worth the time regardless of price.
What part of the assembly are you having troubles in? We'd love to help you and give you tips and tricks on how to have an easier assembly.
You have to be at least a little handy to do this
Didn't touch the manual at all. Just follow this video step by step, set aside 2.5 to 3 hours, have at least 2 adults working, have the power tools, and you'll be all set!
This sucks!!!! I got it put together but never again
So hard to do this togueter garbage
You should show the actual bolts that are being used. Mines aren’t marked and I’m having to guess
On the right side of the screen you will see the hardware needed for the section and the diagram of what it looks like. You can also match up the hardware to the manual as the picture of the manual is the same size of the actual bolt.
@@LifetimeProductsAssembly what I purchased is actually different. It’s the 1221 model
How irreversible is the irreversible bit - pole is upside down?? 😡
Spare a though for all the fathers on Xmas morning
Wenn man von dieser Firma Produkte in Deutschland erwerben kann, erwarte ich auch ein verständliches deutsches Video!!! Das Video sollte von einem deutschen erstellt werden, da die Amerikaner viel zu kompliziert erklären, zumindest hier. Die mitgelieferte Papierform ist gar nicht verständlich!
This is the worst install ! Step 3.5 bolts don’t fit all the way thru!!!
Les ingénieurs qui ont conçu les plans et imaginé la visserie pour l'assemblage de ce panier de basket devraient consulter des psychiatres.
Je comprends maintenant la mail de précision reçu suite a l'achat.
Non, votre visserie n'est pas du tout adaptée, et la notice est réalisée à minima.
C'est fouilli, ca ne vaut vraiment pas plus que 110€ effectivement.
Looks same sa Kmart"s 🤔
How do I assemble this I have model90999
90999 is a kayak model and does not require assembly. Do you have a basketball model number possibly?
Avoid this product, very difficult to assemble. Don't tighten bolts as will lead to miss alignment
What were you having troubles with specifically? We'd love to know what we can improve on.
Step 2.7 - very difficult to add the bolts in such a small space.
Step 3.4 - very difficult to tighten bolts as can't get spanner into support while turning.
Step 3.5 extremely difficult to get both parts to meet to attach and the tighten. Why have a short screw like that? Such a bad design.
Video gives the impression it's easy, It's not! Also video gives the impression that bolts are all fully tightened, you need to leave loose to align eveything up and then tighten.
Should also not assume eveyone has the tools you have used in this video.
Took over 5 hours to put together.
Never make instructions again, the video does show anything the right way and the screws don’t fit
It took me 5hours to built it up, aint worth the money
👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿🫵
This is why you pay me to assemble it for you😂😁😁😁😁