Hi Chris. Thank you for supporting a small business like mine with your purchase. I really appreciate it. I'll have more tutorials coming out for Fluent Support and other tools. If you run into questions, let me know and I'll do what I can to help.
Hello Mr. Beem. Thank you for the video. You talked about service level agreements. I would like to limit the number of tickets that can be submitted by a user within a given period of time such as one day or one week or one month. I'm running a content-based SaaS. I want users to ask me questions about my content but I don't want to be overwhelmed by questions and be unable to find time to create new content. So, I'd like to be able to limit ticket submissions per period of time. I'm not sure if Fluent Support has this right now, but if it doesn't can you please reach out to the developers to ask if they will include this at some point?
Hi! Thanks for the comment and question. A few others requested the same thing to limit tickets on the Fluent Support Facebook Group. At present, I do not see anything that specifically limits the number of submitted tickets per user by a time period. There is an Automated Workflow section that may help, but it's not quite the same thing as a counter. You can create an automation that will respond and close tickets based upon criteria, such as a specific send or text in the subject or body of the message. People are pushing for this feature to limit tickets per day, but it's not there right now as far as I can see. That said, I wouldn't be surprised if this appears in an update to Fluent Support.
Great overview William. Looking forward to seeing more tutorials about this
Thanks, Richard. Definitely more to come. I'm also working on a free ebook to complement the video and articles I have on Suburbia Press.
Good video. Thank you!
Glad you enjoyed it. Thank you for the comment!
Hey, Will. Just bought this product through your link. Thank you for your in-depth tutorials. They are truly helpful.
Hi Chris. Thank you for supporting a small business like mine with your purchase. I really appreciate it. I'll have more tutorials coming out for Fluent Support and other tools. If you run into questions, let me know and I'll do what I can to help.
Hello Mr. Beem. Thank you for the video. You talked about service level agreements. I would like to limit the number of tickets that can be submitted by a user within a given period of time such as one day or one week or one month. I'm running a content-based SaaS. I want users to ask me questions about my content but I don't want to be overwhelmed by questions and be unable to find time to create new content. So, I'd like to be able to limit ticket submissions per period of time. I'm not sure if Fluent Support has this right now, but if it doesn't can you please reach out to the developers to ask if they will include this at some point?
Hi! Thanks for the comment and question. A few others requested the same thing to limit tickets on the Fluent Support Facebook Group. At present, I do not see anything that specifically limits the number of submitted tickets per user by a time period.
There is an Automated Workflow section that may help, but it's not quite the same thing as a counter. You can create an automation that will respond and close tickets based upon criteria, such as a specific send or text in the subject or body of the message.
People are pushing for this feature to limit tickets per day, but it's not there right now as far as I can see. That said, I wouldn't be surprised if this appears in an update to Fluent Support.