🎯 Key Takeaways for quick navigation: 00:16 🛤️ Process flows are distinct from process hierarchies and are important to understand how a process unfolds over time. 02:47 🧩 Process hierarchies (eTOM) classify processes into categories, while process flows show the sequence of steps and decisions in a visual representation. 05:43 🌊 Process flows demonstrate the time sequence of steps, unlike process hierarchies, which only indicate classification. 07:19 🔀 There is no one common set of end-to-end flows in eTOM, but customer-centric flows are preferred, focusing on customer interactions and satisfaction. 09:34 🔄 The "Request to Answer" process flow manages customer inquiries and information requests, providing offers and proposals to customers. 21:50 📦 The "Order to Payment" process flow converts customer requests or accepted offers into ready-to-use products, involving order handling, provisioning, and payment. 29:31 🛒 The process involves determining the customer order based on inventory data, triggering service and resource orders, and managing the orders through their lifecycle until closure. 30:53 💳 The usage-to-payment process flow handles activities related to product and service usage, ensuring accurate pricing, capturing usage data, and generating invoices and usage reports. 33:37 🔌 To build the usage-to-payment process flow, mediate resource and service usage records, report them to appropriate layers, and invoke the charging process, followed by invoicing and bill distribution. 37:04 🛠️ The problem-to-solution process flow addresses technical complaints initiated by customers, identifying and resolving issues, and monitoring trouble tickets' progress for effective problem resolution.
Video was just awesome.. I got to learn lots things. Thanks improving me.. Keep on making great videos like I will surely watch & will share with my friends.
Hello Robert, existe la posibilidad que el video puede ser subtitulado en español. Inicie un proyecto en el cual debo alinear los procesos de una empresa de telecomunicaciones al modelo Etom. Thanks
🎯 Key Takeaways for quick navigation:
00:16 🛤️ Process flows are distinct from process hierarchies and are important to understand how a process unfolds over time.
02:47 🧩 Process hierarchies (eTOM) classify processes into categories, while process flows show the sequence of steps and decisions in a visual representation.
05:43 🌊 Process flows demonstrate the time sequence of steps, unlike process hierarchies, which only indicate classification.
07:19 🔀 There is no one common set of end-to-end flows in eTOM, but customer-centric flows are preferred, focusing on customer interactions and satisfaction.
09:34 🔄 The "Request to Answer" process flow manages customer inquiries and information requests, providing offers and proposals to customers.
21:50 📦 The "Order to Payment" process flow converts customer requests or accepted offers into ready-to-use products, involving order handling, provisioning, and payment.
29:31 🛒 The process involves determining the customer order based on inventory data, triggering service and resource orders, and managing the orders through their lifecycle until closure.
30:53 💳 The usage-to-payment process flow handles activities related to product and service usage, ensuring accurate pricing, capturing usage data, and generating invoices and usage reports.
33:37 🔌 To build the usage-to-payment process flow, mediate resource and service usage records, report them to appropriate layers, and invoke the charging process, followed by invoicing and bill distribution.
37:04 🛠️ The problem-to-solution process flow addresses technical complaints initiated by customers, identifying and resolving issues, and monitoring trouble tickets' progress for effective problem resolution.
Thank you for doing this! :)
Superb video, thank you explaining the eTOM framework in a simple way!!
Great presentation, congrats! Now I have a clear vision of eTom, and about the Business Architec TMForum certificaction..THKS!
Video was just awesome..
I got to learn lots things.
Thanks improving me..
Keep on making great videos like I will surely watch & will share with my friends.
it is very useful for me. thx a lot, Robert Bratulic.
@Robert Bratulic, great presentation, i like it, thanks so much
very nicely explained .... once the flow is explained... able to understand the elements
Thank you shopw much Robert for sharing ypur knowledge.
Looking forward to see your more video
Excellent presentation...Thanks Mr. Robert
Hello Robert, existe la posibilidad que el video puede ser subtitulado en español. Inicie un proyecto en el cual debo alinear los procesos de una empresa de telecomunicaciones al modelo Etom. Thanks
Excellent stuff Robert.
Are you prepairing a video related the new Business Process Framework 17.0?
excellent video.. very well explained!!
gracias muy interesante su exposición.
Thank you.
Thank you so much !!!
i like it, just subscribed...
nice video.
Thank you so much.
Interesting