Hey man I went to factory reset my surface pro but there was a storm and the power went out now there is an error and it won’t redownload the windows I don’t know how to reconnect it to wifi to get it to finish the download
MIne says "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click OK to restart the computer and then restart the installation." I press the Ok button and the same pop-up is coming, again and again, any suggestions?
I reset the surface but windows didn't reinstall. It just loops now. It turns on and goes to a blue screen with 2 windows 10 install options that says choose operating system and then goes back to the surfacee black page again looping. What am I doing wrong? Everything seems fine but windows is not reloading after I reset the tablet. Please help. 🙏
i'm thinking of buying one on ebay.. i'm not entirely sure if it is safe.. let's say the seller has not done anything to reset the surface and when you get it, you find that you would need login information from the buyer. Is there a way to reset the device without knowing any login information? Is it possible the reason the seller didn't reset the surface is because it was stolen? Anything suggestions of what I can do to protect myself would be appreciated...
@@999oj Your SSD is protected by Bitlocker. You can try to recover the Recovery key on your Microsoft Account. If not, you can use the Surface Data Eraser and a fresh no image ISO in your device, in order to perform this most complete form of Reset.
You can use the Surface Data Eraser and a fresh new image ISO in your device, in order to perform this most complete form of Reset. docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser
1:42 NO! I follwed thse steps exactly before even watching this and "'the reset process does NOT begin' - Instead it keeps asking for a "recovery password" which I don't have.
so i got locked out of my surface because i moved from the school that my microsoft account was attached to, so my microsoft account was blocked. I did everything that the video says so, but when I reach the “Reset this PC” part and click “Remove Everything”, I’m asked to “enter the recovery key to get going again”. I went to the link that it asks me to go to on my phone, and I enter my new microsoft account that I just made, but it doesn’t provide me with any recovery key.
It's been 6 months since your comment but someone else might need it so here's the solution: Before you Shift+restart your computer, search for "Bit Locker Manager" and on the right of the drive icon click "Turn off Bit Locker". Then, hold shift and restart.
@@mariostudio7 I dont see that anywhere, I just see one account with a password which I dont have access too, wifi, ease of access, power and language for the keyboard options.
@@masterroshi6983 I don't know.. once you search "Manage Bit Locker" you should click on "BitLocker Drive Encryption". A window of the control panel should open up. Above the icon of your local disk it should write "BitLocker on". At the right of the icon, click "turn off bitlocker"
Does this apply to my Pro 3 as well with Windows 10? I just purchased a used Surface Pro 3 and the previous owner did not restore it to factor, they just deleted their info.
Hey I really need help! I forgot my password and my email address, so I wrote so many passwords and now my Surface Pro 4 is blocked so when I select the option "Remove Everything" a message ask me for a recovery password and I don't know it so I choose Skip this and then a message that say "An error has occurred" appears I don't know what else can I do and I really need help. Please!!
I removed everything from my surface but when I got back on the windows icon and search bar doesn’t work. And neither does he notification tab. So I can’t copy and paste any codes to fix into powershell and I cant clear factory settings because I can’t get to settings. Any tips?
...this is not the good way, it's a Surface 4 not RT model. You need to create a Windows 10 bootable key and install Windows 10, same as a PC installation. Thumb down.
Hi to everyone, I'm going to report here a strange situation that happened to me and hope that someone would be able to explain what might have happened. I have a Surface Pro4 since about 5 years and since the last 2 ,5 years it started to have problems with its battery autonomy. It discharged very rapidly although I had it previously charged at 100%. Sometimes it lasted only 15 minutes without having to plug it for charging it again. Since I use it now and then, I started to use it always plugged to the socket wall. Now comes the strange part ... Last week I use it twice and in one occasion I connected the charging cable to the tablet, as always, turned it on but I forgot to plug it to the socket wall and when I realised it, it had passed 45 minutes and it didn't had shutdxown. I immediatly checked the charging duration of battery and it showed me there was still 60% of battery charge left before it would shutdown. Can anyone please explain what might have been initially the problem that caused it to discharged so quickly and why did it regained now again the capacity of using it without having to constantly plug it to the socket wall? Thank you, I would appreciate any answer
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Shout out to you for the helpful video, helped a lot! 🧠
How come they dont remember your password after restarting? is it because the password was also wiped?
Also, how long did it take you to reset?
I bought a Microsoft surface Pro from someone and it demanding a bitlocker recovery key password. So can you help with this problem?
Worked perfect!!! Thanks a lot!
Thx a lot , you save my day ! Cheers from France
While selecting troubleshoot and going to reset option the same option is not there on my laptop reset one.What should I do?PLS REPLY ASAP
Thanks you ! Very helpful video
Very helpful ! Thank you for your help
Does full cleaning reset cleans everything including the partition image?
Worked like a charm
Do you rrally need a wired keyboard.?? Can i not use the regular surface keyboard
I tells me something about window installation please help me
@serg Tech it got stuck at reset this pc. What I have to do?
Great video, really helped me. Thanks
Glad it helped
Hi,
I need help with pro 4. My tablet is locked out and is bitlocker locked. How can I factory reset if I don't remember both ?
Thank you so much! I just subscribed!
When I get to the blue screen it says to enter the recovery ID what do I do from there??
If you mean it is asking for recoverykey it should be in your Microsoft Account just google it.
Same for me too
Is it a school or work computer?
After I choose fully clean the drive a massage appears to me (There was a problem while resetting your PC) and it won't reset!!!
Can you use the keyboard from the surface pro 4?
Yes
You make it easy!!!!! Thanks
Happy to help!
I don't have that power option
Did you ever figure it out? Mine also doesn't give me the power option
The reset PC option is NOT there for me
.
Please, help!
Do you still need help lmao
@@pogbob yes
@@titaniumtim ait bet
This really helped thanks
Hey man I went to factory reset my surface pro but there was a storm and the power went out now there is an error and it won’t redownload the windows I don’t know how to reconnect it to wifi to get it to finish the download
Does this also remove the operating system? Or just files?
Thanks very helpful video
MIne says "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click OK to restart the computer and then restart the installation." I press the Ok button and the same pop-up is coming, again and again, any suggestions?
I reset the surface but windows didn't reinstall. It just loops now. It turns on and goes to a blue screen with 2 windows 10 install options that says choose operating system and then goes back to the surfacee black page again looping. What am I doing wrong? Everything seems fine but windows is not reloading after I reset the tablet. Please help. 🙏
i'm thinking of buying one on ebay.. i'm not entirely sure if it is safe.. let's say the seller has not done anything to reset the surface and when you get it, you find that you would need login information from the buyer. Is there a way to reset the device without knowing any login information?
Is it possible the reason the seller didn't reset the surface is because it was stolen? Anything suggestions of what I can do to protect myself would be appreciated...
What if it says insert your windows installation or recovery media and restart PC?
very helpfull and very on spot idea...
Thank you sir this worked for me
So how long did it take to completely reset it? One hour or something?
Thank, you helped a lot!
lost password and the holding shift reboot method not working.
Thank you so much sir!!!
I don’t have a power button next to my ease of use button - why not and then what should I do?
Did you ever figure it out? Mine also doesn't give me the power option
It says "Insert installation media" so it's not working.
Its asking me how would i like to reinstall Windows? How should i proceed?
Reset PC isn’t an option. It has UEFI firmware settings. it says, it needs recovery tools. Please help me. thanks
Same same
What do I do if it says the restart didn’t work and it nothing changed to the pc
Thanks Now my pc is working beter thanks
I need help, I did what the video did. But it asks for a recovery key.
Night Tide same thing is happening to me now. I don't know anything about recovery keys or how to get it.
@@999oj Your SSD is protected by Bitlocker. You can try to recover the Recovery key on your Microsoft Account. If not, you can use the Surface Data Eraser and a fresh no image ISO in your device, in order to perform this most complete form of Reset.
Is this same way to make reset factory settings for surface pro 3 with windows 10 ?
This helped...thank you so much :)
How do I know which surface I have?
Go to settings/ about my PC,
Thanks a lot!
My surface is stuck in a loop from the windows 10 download. I can't get to the menu is there a way to still reset?
Pamela Hunter it means either you have a virus keeping it from resetting or it deleted a part of windows it wasn’t supposed to
You can use the Surface Data Eraser and a fresh new image ISO in your device, in order to perform this most complete form of Reset. docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser
@@ViperSniper2042 bro he posted that 2 years ago
I’m trying to reset my Surface but got stuck on 2% processing and long time nothing increases in percentage....What to do??
1:42 NO! I follwed thse steps exactly before even watching this and "'the reset process does NOT begin' - Instead it keeps asking for a "recovery password" which I don't have.
Thanks for you 🥰
You don’t have to use that keyboard that they showed you, you can use the normal one!
Thanks Buddy
so i got locked out of my surface because i moved from the school that my microsoft account was attached to, so my microsoft account was blocked.
I did everything that the video says so, but when I reach the “Reset this PC” part and click “Remove Everything”, I’m asked to “enter the recovery key to get going again”. I went to the link that it asks me to go to on my phone, and I enter my new microsoft account that I just made, but it doesn’t provide me with any recovery key.
Mine says enter recovery key to get going again (keyboard layout:us). I don't know what to do next, because I can't find the recovery key.
This is the same issue I keep running into, did you find out what to do?
It's been 6 months since your comment but someone else might need it so here's the solution:
Before you Shift+restart your computer, search for "Bit Locker Manager" and on the right of the drive icon click "Turn off Bit Locker". Then, hold shift and restart.
@@mariostudio7 I dont see that anywhere, I just see one account with a password which I dont have access too, wifi, ease of access, power and language for the keyboard options.
@@masterroshi6983 I don't know.. once you search "Manage Bit Locker" you should click on "BitLocker Drive Encryption". A window of the control panel should open up. Above the icon of your local disk it should write "BitLocker on". At the right of the icon, click "turn off bitlocker"
@@mariostudio7 Im at the login windows screen and aside from those icons i mentioned I dont see any search option
Reset PC isn’t an option. It has UEFI firmware settings. Any advice?
Did you ever figure that?
I am having the same issue.
If you mean it is asking for recoverykey it should be in your Microsoft Account just google it.
I have surface go the first reset didn't work for me but the 2nd reset did
The system asked me for the recovery key but I don’t have it.
Thanks man
I want my device formate, but the formatting option does not appear. Does anyone know anything?
Thanks for help
How is it full reset/complete ssd wipe if u dont need a pendrive to install windows from it? Win10 is on ROM or what?
He means to make a clean Windows install.
Why is yours so fast? Mine takes a while to load between steps?
Mine is not showing the repare mode
It helped .. thaaank uuuu
Does this apply to my Pro 3 as well with Windows 10? I just purchased a used Surface Pro 3 and the previous owner did not restore it to factor, they just deleted their info.
Yes
good stuff bro!
Bro thank u so much
PLEASE HELP it says there was a problem setting my PC
This is about some kind set up man why cant i get anyone who is alive to helpme
Thank you
Thanks 🎉🎉❤❤
Thanks man 👨
Would this remove the tracking off my surface
Hello detective douche
Hey I really need help! I forgot my password and my email address, so I wrote so many passwords and now my Surface Pro 4 is blocked so when I select the option "Remove Everything" a message ask me for a recovery password and I don't know it so I choose Skip this and then a message that say "An error has occurred" appears I don't know what else can I do and I really need help. Please!!
is key bitlocker... is impossible unlock... only need the key
@@nerils456 if u dont know how dont say its impossible u customer support
How do I factory reset a Surface Book with UEFI PASSWORD?
Hi , am also having this same UEFI password issue, how do I go about solving it ?
@@chukwuebukaanuebunwa5859 I have the same issue, did you find a way to get it reset?
@@14kevin36 I didn't get pass it, infact I have giving up
Super
Hey ,when I reset surface,how to reinstall first version microsoft photo app, because the New version no good to use.
long mao mine does too how do u fix ??
Jp Wuz Hea the old version time. I never back up whole os.now already late..if you can found fisrt version os. maybe .i can save out old photo app.
Just pulled the ultimate prank
I removed everything from my surface but when I got back on the windows icon and search bar doesn’t work. And neither does he notification tab. So I can’t copy and paste any codes to fix into powershell and I cant clear factory settings because I can’t get to settings. Any tips?
Omg the same thing happened to me
mine says to enter a recovery key
O yea same but just use a keyboard and then follow da instructions
I think you Surface is new surface pro NOT surface pro 4 isn't it?
Thanks 👍🏻
This is windows 10 reset and NOT Surface Pro RESET with factory loaded image. There is lot of difference.
...this is not the good way, it's a Surface 4 not RT model. You need to create a Windows 10 bootable key and install Windows 10, same as a PC installation. Thumb down.
How did this have dislikes
Its surface 5 :)
Hi to everyone,
I'm going to report here a strange situation that happened to me and hope that someone would be able to explain what might have happened.
I have a Surface Pro4 since about 5 years and since the last 2 ,5 years it started to have problems with its battery autonomy.
It discharged very rapidly although I had it previously charged at 100%.
Sometimes it lasted only 15 minutes without having to plug it for charging it again.
Since I use it now and then, I started to use it always plugged to the socket wall.
Now comes the strange part ...
Last week I use it twice and in one occasion I connected the charging cable to the tablet, as always, turned it on but I forgot to plug it to the socket wall and when I realised it, it had passed 45 minutes and it didn't had shutdxown.
I immediatly checked the charging duration of battery and it showed me there was still 60% of battery charge left before it would shutdown.
Can anyone please explain what might have been initially the problem that caused it to discharged so quickly and why did it regained now again the capacity of using it without having to constantly plug it to the socket wall?
Thank you, I would appreciate any answer
Lame....
can you do how to download fortnite game on acer pc
How can I reset my Surface Pro
Thank you so much! 💓
No problem 😊
Thank you !! :)
thank you
very helpful, thanks alot