I’m the guy returning from China. I too was shocked at the cost of the Audi A6 repairs. Unfortunately a few faults showed up following the diagnostics check. I bought the car blind having watched many of your videos concluding that you were a trustworthy guy. I was right and thanks for covering the horrendous bill. Runs like a new ca now. I will buy from you again - if you’ll have me 😃 I highly recommend High Peak Autos as a consequence.
@@maninthestreet01 A lot. Maybe the faults on the engine management system had been cleared by the previous owner, hence the EM light coming on after 50 miles. The repairs included a new DPF pressure sensor, new EGR, new Ad Blue valve and a DPF clean. I used a private garage who are excellent, but they insist on using genuine Audi parts. E.G. a new Ad Blue valve was £543.60! Horrendous Audi prices. I have had company care for 25 years so never had to worry about repair costs. This had led me to believe that I'll buy a Lexus next time, as my experience tells me that the three big German marques aren't that reliable.
In a way you chose the "right" day to film this... people need to appreciate the effort needed when it comes to running a business... take care Matt... good to see that you have a dog too... helps keep you healthy 🐕
@@HighPeakAutosreminds me of the old joke - how do you know who loves you more, your dog or your wife?. Lock them both in the trunk of your car for 3 hrs and then when you open it see who is the happiest to see you..
I have probably bought about 20 cars from dealers of different sizes over the years. Admittedly some had no problems and I just went on my way but every dealer I have needed to work through issues made it difficult and stressful, some of them just outright refusing to help initially, so nice to see you clearly trying your best to help customers and resolve faults even offering a courtesy vehicle. Great work, wish it was representative of the trade as a whole!
a friend of mine bought a used car from a dealer, suddenly engine light on, and a 150 euros for the repair. Dealer did not want to pay....and high peak pays almost 3000 pounds for a huge repair to one of theor sold car...amazing!
I might have an issue with the dealer I got my golf from over a month ago. They refused to service the car I like it and wanted it so bought it. Got it serviced by VW and they found some issues now I'm trying to get the dealer to sort it out as there'd warranty for 3 months but they are being difficult already. If they don't tread carefully I will take them to a small claims court 😤
Looking at the B2B prices for labour he's occasionally quoting, I believe that while his mechanic surely gets lots of business from him, it's not the way to an instant fortune.
I can now understand why you disappear to Spain fairly regularly. You appear to be a highly motivated, hard working guy with a decent work ethic, keep going Matt. Great video 👍
Matt has to be the most honest and above board car dealer out there. The fact that he tells us what he pays for his stock says it all,yet he still takes unnecessary flak from ungrateful customers. I'd buy a car from him in a heartbeat👍🏻
We sell refurbished laptops, so luckily most of the time we just ask them to send it back and sell it again but you can’t avoid those customer expectations on items they paid a fraction of the original value for.
Small businesses are a grind and lots of people don't realise it. They believe its great because you're free and get to be your own boss but you get no paid holiday you never truly clock off work, you have accounts and the tax man to contend with if you want to grow you really have to put in lots of hard work. Reality is especially in the early days you're grinding for 80-90 hours a week just to stay above water.
Really interesting video Matt,your a genuine guy trying to earn an honest living in an hard industry,great to see you fixing problems rather than skating around them,you deserve to do well,a good name is hard to come by in the motor industry,and I can tell you have a good name,not all days will be like this ,take care.
@@dogone1877 I have to agree, I retired this year, a couple of years before my 66th birthday, but I could have afforded to retire about 5 years ago in reality, but held off. I honestly can't justify why I waited now I have retired.
lots of people get the impression that you’re balling in your Range Rover. You’re a great example of how hard work pays off, and we got a quick glimpse into what you do.
Great to see behind the scenes, superb content. Some of us can recognise a genuine, hard working guy who tries to make an honest living, even if some of your customers can’t.👍
I know the feeling, I bought a bmw z4 2005 3,500 and test drive was good, when I picked it up I drove 30 miles and 3 warning lights came on, cost 2,000 to repair, but I now have a great clean car
Got to admit if I was in the market for a sports car or luxury car I would consider going 200-300 miles up north to get one from HighPeak sadly I'm not and I have no intention of buying a car for many years yet. I am saving to get a mortage and that takes priority over a flash car so for the foreseeable its the reliable 2016 1.2T Toyota Auris for me mind you its good fun to chuck about if you want to since I fitted new Pirelli Cinturato P7C2s to it.
Unfortunately, the truth is it will also attract those who see you as a soft touch. I hope for you that there will not be too many of them. You're a great guy and businessman and deserve success for all of your hard work.
Chin up, been there and done it running a garage. The eye opener for most people will be some of the crap you have to deal with daily. You are clearly doing a fantastic job and go over and above what most independent dealers do. 👍🏽👍🏽
I think you picked the perfect day to film if anyone watching wanted to know what it's really like to run your own business. I recently sold the business I've built over the last 25 years. It has provided me with a good wage and the sale price means I have several mortgage-free houses and enough money to enjoy a comfortable retirement - but god knows I deserve it! I haven't had more than a weeks holiday at any time in 25 years and you never really have a day off. There's always something to deal with! No sick pay, no safety net, people that work for companies or (esp) in the public sector have no f_ idea how stressful it can be. BUT it was all worth it to be my own boss. Nothing beats being in control (so far as you can be) of your own fortune. Good luck, Matt.
@HighPeakAutos We've got an old 2007 Seat Ibiza 1.9tdi that's been in the family from almost new, it was an ex demo so had about 2,000 miles on the clock. My wife clocked up 172,000 miles then passed it on to me. I ran it for another 40,000 miles and was going to scrap it but inspired by your video's decided to keep it going. I've passed it on to my son who's just passed his test and he loves it. We managed to gather all the old invoices, receipts and old mot's and photo copied them all and put them in clear plastic sleeves in a folder. It has a full service history and even though it's a bit bruised and battered it runs like a dream, It's like a diamond in the rough. Next job is a new cam belt and water pump. Thanks for the inspiration and great content. 😀
Great to see a proper day of work full of downsides. That allows us to see that your job is not only drive cool cars and make them look new. Great video, Matt!
Left a career of 27 years as a retail manager 4 years ago. The pressure for Sales / adherence to legislation from above . the day to day demands of team members and the over the top expectation from Customers took it's tole . I empathise with you every step of the way. "Celebrate the small successes" kept me going .Enjoy the good days.
Quality video as always Matt. I really do appreciate the effort you put in - just wish more car dealers were as fastidious as you are! Must be the most trustworthy used car dealer around
Running a business is hard work especially a decent business run by a decent chap. Fantastic video and shows how much you have to do in a day often just to stand still! Hope you had a good weekend sales wise as you deserve it with the amount of effort you put in.
Thanks for a Peak behind the scenes. Life's not all roses as your video demonstrates. There are always a few thorns. As long as you're enjoying yourself then keep going. 😃😃
I must give it to you Mat, the business model is really innovative. Up until you, never seen someone doing both it was either a sale or a video business. Really clever Mat, cudos to you sir.
Today was a good day to film, the number of people that think working for yourself is a doddle. I was self employed for 20 years. Certain members of the public are a nightmare to deal with. The pulsing in the eye is a sign of stress or fatigue. The Jag looks sweet too.😎
Aaah the joys of your own business! The secret, of course is never give up!!! You are doing fantastically well, Matt and deserve every success you get.
Thanks Matt for this really interesting and especially honest video about a (not so happy) day in your life. You're doing a brilliant job and I enjoy every single video from you. Cheers mate.
On the Astra check the touch screen works all over, they can fail in just one area but still look OK. They're around £600 if they fail and it quite common for them to fail all together matey. Busy day for you then, great video.
Great video! I have my own social work channel and I was amazed people wanted to see me do paperwork. Your right about stresses. Every job has some. I am self employed like you and it’s difficult to get paid at the moment. But we soldier on. Another good video. Love that jag and that Skoda looks fab. 😊😊😊😊
I have only started my own car business 6 months ago but I already know about the customers, they either expect a new car or moan about something…. or both. As you say, every job has its ups and downs but I enjoy it and making deals. Keep these sort of videos coming, puts into perspective to many that it isn’t an easy job. Keep up the good work.
I never try to down the price when buying a car from a dealer I usually insist on any reasonably noticeable bodywork damage being done though. When I bought my 2016 Toyota Auris in 2019 it was actually just as cheap at the main dealer because I timed it to perfection, it was March so they wanted to clear stock for the 19 plate cars to go on the forecourt and the new Corolla just came out so they really wanted to shift the Auris models on the forecourt. I said I'll be back in a week with 66% of the money as a deposit and pay the rest on 12 months HP but only if they sorted the front and rear bumper scuffs they agreed straight away, guess its much cheaper and easier for a main dealer to do some bodywork repairs than drop the price £500. After Covid hit I realised just how good of a deal got when car prices went through the roof. My car cost me £9500 with 40k miles at 2.5 years old its now 6.7 years old with 71k miles and its worth £9000 still.
Matt, you give the used car industry a good name. I wish more dealers were as honest and open like you are.. I suspect the guy that brought the yeti didn't like the car from the start and wanted rid of it.. Brilliant channel fantastic content..
There are no easy ways to make a living, as you say, but you have the right attitude, and hopefully get more good days than bad. All the best for Christmas. Love the dog, they can be a real stress reliever.
However bad your day was, getting to drive a different car every hour of the day is a petrolhead’s dream! Great video, would be good to do these once in a while, RUclipsrs always seem to do well from these types of videos!
Not when 90% of them are dreary dull cheap crap for the masses. The best really cheap I have driven is the Fiat 500 its actually really fun to drive and I can see why the Abarth 500 is so well recieved, the Toyota Aygo X is the worst car I've ever driven.
I thought working in a motorcycle shop was my dream...until I actually did the job and then it presents a very different picture in reality. Everybody wants blood.
It's good that you're letting the viewers that aren't in the trade see how unrealistic some folk are, and how much of an arseache "screamers" are! On which, that Yeti customer needs a reality check, so I'd offer to refund with the maximum mileage deduction you dare to make. He has no right to reject the car after 3 weeks and only 1 fault, which has been successfully rectified. The guy is an absolute chancer!
Great video! It's easy to forget when we see you driving all these different cars, cheap and expensive, that being a car dealer isn't always Rosey and is sometimes stressful. Interesting insight.
Your bright eyes & enthusiasm in the morning compared to evening… This is why god made pubs. Go and have a pint with friends, have a laugh, forget about your day- start again tomorrow.
I really enjoyed this Video Matt it was a change to see your actual day to day goings on. Good for people to see that us car dealers are not all out ti rip the public off aswell. We get far too much grief for things that not under our control. Sales are slow at the moment aswell it's hard work.
Enjoyed this one, please do more of this style! I will never understand why people buy 100k milage old cars and then get up in arms when things break... what ive learnt is always keep 50% of what you spent on the car in savings for repairs... e.g pay £5k for a car try to have £2.5k saved ready for any snags!
As an owner operator of a small hotel I completely feel you, Matt. Retail public can often be a tough bunch with 0 understanding of the challenges involved in bringing your product to market. Yeti chap has missed out on a good car there, it’ll fly away. Hang in there and keep on plugging away
High five to you, Not all jobs are flying high but as long as you can hold your head up and think I've done some good and I enjoy it long term you're doing well. Its been interesting watching your day, and I think so few of us customers realise just how much effort you go to for giving us a quality product or what you aim to be a quality product. Hats off to you sir.
Tough day Matt! I worked in the motor trade for 48 years and having watched your video, I'm only too pleased to be retired from the sometimes very challenging situations that you've outlined. Tomorrow is another hopefully profitable day. Keep smiling 🚘 😁
I do relate to your job,as I work for a garage as a trade plate Driver - some cars that you expect to sell don't,no rhyme or reason,the customers who moan
I've learnt over the years that people who start a conversation with " That car you Sold me" ...... Rather than " That car I bought from you" .... are going to be not only unreasonable, but also headache inducing, which is why I have been accused on many occasions of "Are you trying to put me off buying this car" .... .Errrrr .... Yes actually😜 I know you know what I mean Matt. Those kind of days are inevitable in this business, I would say do a video where you have one of those everything goes right days and you sell three cars with great profits in, but that just annoys people 😂
Looks like you could benefit with creating your own "to do list" each day to help with managing any stress with organisation and hopefully not forgetting to pick up a car. It is amazing how much this helps when you look back at the list at the end.
Fully appreciate this video, feel your pain in so many ways. Dealing with Joe public can be a absolute breeze, but also one of the greatest challenges! You always get one, that has an issue, you try your hardest to resolve it, amicably, and they still keeping going, with that axe to grind!
Busy, busy, but love the commitment you put into making every car you sell as good as it realistically can be. Great stuff. I ran my own business for 15 years, and the day after I paid the mortgage on my house, the same day I was refused a mortgage on my retirement property. Mortgage lenders don't like dealing with the self-employed, no matter how hard working we are.
Awww ☹ I know it's not a recent video but I hope days like this don't happen often 🥴 Takes a lot of strength to deal with such unexpected situations and carry on working every day. A little doggy makes everything better ♥
I admire your patience. I'd have gone full-on 'Falling Down' after the customer with the Yeti 😂 Thanks for sharing, that was a really interesting insight. Hope the ensuing days were more positive.
Ah, delighted you took on my suggestion, but didn't expect the day to go like that. It was an eye opener, but a really good watch Its a brutal world out there, with people having huge expectations on small budgets. Hoping the weekend was a good one for you anyway. That jag was stunning too.
That was a great video. Not all glamour and glitz, the running around, the complaints, things don't always go your way but as they say - tough times don't last forever but tough people do.
Matt, you're a credit to the second hand car trade. That bloke with the Yeti is ridiculous. If he wanted a new car he should have gone to Skoda and paid them 40k for a new one. Even then i doubt very much if Skoda would have supplied him a courtesy car whilst any warranty claims were dealt with!
Brilliant video Matt !! Love the channel and been watching for a while ! What a patient and top guy you are dealing with all these stress' on a daily basis. Just keep doing what you're doing.....cos youre doing great ! 👍 So refreshing to see a dealer that actually cares ! Keep up the awesome work 👏
Although it was a testing day Matt, it brings to us a typical day in the life of, and proves it's not all sunshine and smiles, giving an honest viewpoint, love the videos, and probably more so yr honesty about people and the cars, than anything else, I always chuckle when yr moaning about the state of cars interiors, cause it's my one bugbear when people have filthy interiors, along with bird muck all over the paint that's been sat for months and baked on with the sun..I have panic attacks when I see those😂...keep em coming, and never stop being yourself.👍
This is a great behind the scenes video... We always see the glitz and glamour of being a car trader, but this really highlights the hard work and not so great days... Dealing with ungrateful, rude, and entitled people must be really challenging... Also, there is obviously lots of money to be made, but at the same time, there are so many overheads... I really like the content of Matt's videos, he keeps it real and shows us the highs and lows of being in the car business... I really do think he should have a sideline selling merch with his now infamous quote... "I've massively overspent" on a t-shirt 😂
Interesting video. The guy with the Yeti sounds as reasonable as a just stop oil protester, probably as intelligent too. Give the garage a chance to sort stuff out. I bought an E Class last year with a couple of issues, gave the dealer time, sorted the issues and been utterly reliable for over 18 months. The Audis bill seems horrifically expensive, but good old Matt is honorable as ever. Need more people like Matt and his team.
Been watching your videos from Northern Ireland for a while now, your honesty will go a long way towards success! I'm always impressed by your thorough servicing and presentation of your stock. I just bought a little Kia Rio as a runaround with very mileage only find the air con was buggered (yet had promised to regas it). Fair enough, the problem was fixed at their expense but then it was found that the alternator belt was down to the wire and needing replaced (it was 'serviced' before selling!) An honest seller will always attract my repeat business Matt so keep it going!!!
Real insight into running your own business, yes it can be rewarding but it is generally 24/7 all encompassing. You need a plan to extract yourself early ish to ensure you live a long healthy life…great vid 👍
Great video Matt, I have had a ray of light from watching this. It's proved that i never want to run my own car business! However i appreciate your video, keep up the good work.
Just recently fell upon your channel and I have to say, I appreciate your honesty on your reviews. We all have crappie days but good on you for showing us it's not all roses.
Hi Matt, have to say all respect the way you take responsibility for the faults in cars you sold to customers in this video,. It makes a refreshing change to see a car sales man with integrity and honesty very rare these days as i found when i bought an a3 2ltr tdi which ive had no end of problems with and he never answers my calls or txt, so far ive spent nearly 700 on parts gutted 😡😡.
I’m the guy returning from China. I too was shocked at the cost of the Audi A6 repairs. Unfortunately a few faults showed up following the diagnostics check. I bought the car blind having watched many of your videos concluding that you were a trustworthy guy. I was right and thanks for covering the horrendous bill. Runs like a new ca now. I will buy from you again - if you’ll have me 😃 I highly recommend High Peak Autos as a consequence.
What went wrong with it that cost so much to put right?
@@maninthestreet01 A lot. Maybe the faults on the engine management system had been cleared by the previous owner, hence the EM light coming on after 50 miles. The repairs included a new DPF pressure sensor, new EGR, new Ad Blue valve and a DPF clean. I used a private garage who are excellent, but they insist on using genuine Audi parts. E.G. a new Ad Blue valve was £543.60! Horrendous Audi prices. I have had company care for 25 years so never had to worry about repair costs. This had led me to believe that I'll buy a Lexus next time, as my experience tells me that the three big German marques aren't that reliable.
Buy a cheap Range Rover, they are the most reliable things on the road and won't let you down!!
In a way you chose the "right" day to film this... people need to appreciate the effort needed when it comes to running a business... take care Matt... good to see that you have a dog too... helps keep you healthy 🐕
That’s right. You can always guarantee somebody is happy to see you at the end of a miserable day
@@HighPeakAutos ☺
@@HighPeakAutosreminds me of the old joke - how do you know who loves you more, your dog or your wife?. Lock them both in the trunk of your car for 3 hrs and then when you open it see who is the happiest to see you..
@@PaulabJohnson Haven't heard that before. Lol. And we all know the answer 😂😂😂
@@samirrai4380Not sure that info is important tbh. Privacy and all that.
I have probably bought about 20 cars from dealers of different sizes over the years. Admittedly some had no problems and I just went on my way but every dealer I have needed to work through issues made it difficult and stressful, some of them just outright refusing to help initially, so nice to see you clearly trying your best to help customers and resolve faults even offering a courtesy vehicle. Great work, wish it was representative of the trade as a whole!
a friend of mine bought a used car from a dealer, suddenly engine light on, and a 150 euros for the repair. Dealer did not want to pay....and high peak pays almost 3000 pounds for a huge repair to one of theor sold car...amazing!
I might have an issue with the dealer I got my golf from over a month ago. They refused to service the car I like it and wanted it so bought it. Got it serviced by VW and they found some issues now I'm trying to get the dealer to sort it out as there'd warranty for 3 months but they are being difficult already. If they don't tread carefully I will take them to a small claims court 😤
@@user-fs8lz9re2qYup, money claim it. Unfortunately most dealers aren't as honest as Matt.
I thought that - he’s very generous!
I was tired just watching you driving about during the day....😮
Your mechanic must be driving round in a Ferrari with all the cars you send to him 😂
And his Barber.
He often says her!
And it will go back to the dealer soon because a DPF light has come on! 😂
His mechanic is a her ;-)
Looking at the B2B prices for labour he's occasionally quoting, I believe that while his mechanic surely gets lots of business from him, it's not the way to an instant fortune.
I can now understand why you disappear to Spain fairly regularly. You appear to be a highly motivated, hard working guy with a decent work ethic, keep going Matt. Great video 👍
I’ve got to. It’s my only time off.
Just be a decent seller and your business should be ok don’t be one of these cowboys
The dog is his and his mum's so no need to worry about it too much either
@@jamesrobinson9194 it’s my brothers dog
@@HighPeakAutos ah nice so you get to have it and spend time with it on occasions
Matt has to be the most honest and above board car dealer out there. The fact that he tells us what he pays for his stock says it all,yet he still takes unnecessary flak from ungrateful customers. I'd buy a car from him in a heartbeat👍🏻
Me too ! Well said ! 👍
It’ll never stop surprising me that folk think high mileage cars are immortal.
Great video 👍🏻
As a small business owner I can relate to this. Keep on hosing down the flames 🔥
Gets too much sometimes doesn’t it
We sell refurbished laptops, so luckily most of the time we just ask them to send it back and sell it again but you can’t avoid those customer expectations on items they paid a fraction of the original value for.
Small businesses are a grind and lots of people don't realise it. They believe its great because you're free and get to be your own boss but you get no paid holiday you never truly clock off work, you have accounts and the tax man to contend with if you want to grow you really have to put in lots of hard work. Reality is especially in the early days you're grinding for 80-90 hours a week just to stay above water.
...normal for most employed also to be fair
Really interesting video Matt,your a genuine guy trying to earn an honest living in an hard industry,great to see you fixing problems rather than skating around them,you deserve to do well,a good name is hard to come by in the motor industry,and I can tell you have a good name,not all days will be like this ,take care.
Watching your videos Matt just reminds me why I retired to live the stress free life. Keep up the good work 😂
That’s the dream. One day eh
Can thoroughly recommend retirement. My only regret is not going sooner!
Matt would not last a month retired, always busy, hope the construction side is going well
Saw the range saw Starbucks turned off
@@dogone1877 I have to agree, I retired this year, a couple of years before my 66th birthday, but I could have afforded to retire about 5 years ago in reality, but held off. I honestly can't justify why I waited now I have retired.
Great to see behind the scenes from time to time! Thanks for sharing mate
Glad you enjoyed it
lots of people get the impression that you’re balling in your Range Rover. You’re a great example of how hard work pays off, and we got a quick glimpse into what you do.
The fact that you've over spent on a car is not spoiling the surprise ha😅
Great to see behind the scenes, superb content. Some of us can recognise a genuine, hard working guy who tries to make an honest living, even if some of your customers can’t.👍
Much appreciated!
I know the feeling, I bought a bmw z4 2005 3,500 and test drive was good, when I picked it up I drove 30 miles and 3 warning lights came on, cost 2,000 to repair, but I now have a great clean car
This was an awesome video and things will get better! The high level you operate at will attract more and more of the customers you want.
Thanks!
Got to admit if I was in the market for a sports car or luxury car I would consider going 200-300 miles up north to get one from HighPeak sadly I'm not and I have no intention of buying a car for many years yet. I am saving to get a mortage and that takes priority over a flash car so for the foreseeable its the reliable 2016 1.2T Toyota Auris for me mind you its good fun to chuck about if you want to since I fitted new Pirelli Cinturato P7C2s to it.
Unfortunately, the truth is it will also attract those who see you as a soft touch. I hope for you that there will not be too many of them. You're a great guy and businessman and deserve success for all of your hard work.
Chin up, been there and done it running a garage. The eye opener for most people will be some of the crap you have to deal with daily.
You are clearly doing a fantastic job and go over and above what most independent dealers do. 👍🏽👍🏽
Well said!
I think you picked the perfect day to film if anyone watching wanted to know what it's really like to run your own business. I recently sold the business I've built over the last 25 years. It has provided me with a good wage and the sale price means I have several mortgage-free houses and enough money to enjoy a comfortable retirement - but god knows I deserve it! I haven't had more than a weeks holiday at any time in 25 years and you never really have a day off. There's always something to deal with! No sick pay, no safety net, people that work for companies or (esp) in the public sector have no f_ idea how stressful it can be. BUT it was all worth it to be my own boss. Nothing beats being in control (so far as you can be) of your own fortune. Good luck, Matt.
Well done. Sounds like you’ve been there and got the T Shirt
Great video Matt. I’ve been watching your videos over the years and it’s great to see how much you take pride in all the work you do, keep it up! 👍🏻
I appreciate that!
@HighPeakAutos We've got an old 2007 Seat Ibiza 1.9tdi that's been in the family from almost new, it was an ex demo so had about 2,000 miles on the clock. My wife clocked up 172,000 miles then passed it on to me. I ran it for another 40,000 miles and was going to scrap it but inspired by your video's decided to keep it going. I've passed it on to my son who's just passed his test and he loves it. We managed to gather all the old invoices, receipts and old mot's and photo copied them all and put them in clear plastic sleeves in a folder. It has a full service history and even though it's a bit bruised and battered it runs like a dream, It's like a diamond in the rough. Next job is a new cam belt and water pump. Thanks for the inspiration and great content. 😀
Great to see a proper day of work full of downsides. That allows us to see that your job is not only drive cool cars and make them look new. Great video, Matt!
What you need is a 335d m sport on the forcourt.
Left a career of 27 years as a retail manager 4 years ago. The pressure for Sales / adherence to legislation from above . the day to day demands of team members and the over the top expectation from Customers took it's tole . I empathise with you every step of the way. "Celebrate the small successes" kept me going .Enjoy the good days.
Thank you for that honest DITL.
Loved the Jag as well 😍
My pleasure!
@HighPeakAutos was it that jag that got the rebuild?
@@jasonsheridan7715 no. The engine rebuild was on a 65 reg 100k mile diesel
Quality video as always Matt. I really do appreciate the effort you put in - just wish more car dealers were as fastidious as you are! Must be the most trustworthy used car dealer around
Running a business is hard work especially a decent business run by a decent chap. Fantastic video and shows how much you have to do in a day often just to stand still! Hope you had a good weekend sales wise as you deserve it with the amount of effort you put in.
Thanks 👍
Thanks for a Peak behind the scenes. Life's not all roses as your video demonstrates. There are always a few thorns. As long as you're enjoying yourself then keep going. 😃😃
I must give it to you Mat, the business model is really innovative. Up until you, never seen someone doing both it was either a sale or a video business. Really clever Mat, cudos to you sir.
Thanks!
Today was a good day to film, the number of people that think working for yourself is a doddle. I was self employed for 20 years. Certain members of the public are a nightmare to deal with. The pulsing in the eye is a sign of stress or fatigue. The Jag looks sweet too.😎
Aaah the joys of your own business! The secret, of course is never give up!!! You are doing fantastically well, Matt and deserve every success you get.
Thanks so much!!
"Woke up, got outta bed, dragged a comb across my head" - Most of us do it Matt and it was nice to see yours. Thanks 🤓
Thanks Matt for this really interesting and especially honest video about a (not so happy) day in your life. You're doing a brilliant job and I enjoy every single video from you. Cheers mate.
On the Astra check the touch screen works all over, they can fail in just one area but still look OK. They're around £600 if they fail and it quite common for them to fail all together matey. Busy day for you then, great video.
Great work, Matt. Thanks for sharing the rough and the smooth of the job. Relieved to see you have some help in the back office too.
Thanks 👍
Great video! I have my own social work channel and I was amazed people wanted to see me do paperwork. Your right about stresses. Every job has some. I am self employed like you and it’s difficult to get paid at the moment. But we soldier on. Another good video. Love that jag and that Skoda looks fab. 😊😊😊😊
Great video Matt, feeling the stress and disappointment. Although I work IT I can really sympathise. Tomorrow’s another day as they say
You definitely earn your success Matt - looks hard work, and putting fires out left, right and centre
I have only started my own car business 6 months ago but I already know about the customers, they either expect a new car or moan about something…. or both. As you say, every job has its ups and downs but I enjoy it and making deals.
Keep these sort of videos coming, puts into perspective to many that it isn’t an easy job. Keep up the good work.
Thanks for watching. Good luck with your business
I never try to down the price when buying a car from a dealer I usually insist on any reasonably noticeable bodywork damage being done though. When I bought my 2016 Toyota Auris in 2019 it was actually just as cheap at the main dealer because I timed it to perfection, it was March so they wanted to clear stock for the 19 plate cars to go on the forecourt and the new Corolla just came out so they really wanted to shift the Auris models on the forecourt. I said I'll be back in a week with 66% of the money as a deposit and pay the rest on 12 months HP but only if they sorted the front and rear bumper scuffs they agreed straight away, guess its much cheaper and easier for a main dealer to do some bodywork repairs than drop the price £500. After Covid hit I realised just how good of a deal got when car prices went through the roof. My car cost me £9500 with 40k miles at 2.5 years old its now 6.7 years old with 71k miles and its worth £9000 still.
Matt,
you give the used car industry a good name. I wish more dealers were as honest and open like you are..
I suspect the guy that brought the yeti didn't like the car from the start and wanted rid of it..
Brilliant channel fantastic content..
This is great video. Showing all the sides of work. Keep it up. Your level of quality work inspires us Matt
I seriously wouldn't want your job, despite loving cars like you do. You deserve a medal Matt.
Only thing I watch on RUclips I press like before even watching. Always brilliant content.
Thanks! I appreciate it
Same here!
A bad day for you but a good video for us, it's clearly not all a bed of roses. We'll done Matt, a really interesting video.
Great video as always loved it looks like a very busy schedule.
Are you even half way through the video.? 😂
It was!
There are no easy ways to make a living, as you say, but you have the right attitude, and hopefully get more good days than bad. All the best for Christmas. Love the dog, they can be a real stress reliever.
This was really interesting. Loved it.
Thanks!
Love these types of videos. It shows just how much effort people put into keeping the wheels turning. Look forward to more in the future.
On the surface you make it look like easy money but beneath the surface only a Mad Man would do what you do.
I think you’re right
Thanks for sharing your manic day Matt. I think you deserve a nice big G&T and sit back and relax a bit!!
However bad your day was, getting to drive a different car every hour of the day is a petrolhead’s dream! Great video, would be good to do these once in a while, RUclipsrs always seem to do well from these types of videos!
Not when 90% of them are dreary dull cheap crap for the masses. The best really cheap I have driven is the Fiat 500 its actually really fun to drive and I can see why the Abarth 500 is so well recieved, the Toyota Aygo X is the worst car I've ever driven.
I thought working in a motorcycle shop was my dream...until I actually did the job and then it presents a very different picture in reality. Everybody wants blood.
Being a keen amateur just liking cars is totally different to running your own used car business and trying to make a living from it!
The Highs and Lows of the motor trade…..Great vids 👍
It's good that you're letting the viewers that aren't in the trade see how unrealistic some folk are, and how much of an arseache "screamers" are! On which, that Yeti customer needs a reality check, so I'd offer to refund with the maximum mileage deduction you dare to make. He has no right to reject the car after 3 weeks and only 1 fault, which has been successfully rectified. The guy is an absolute chancer!
Well said!
Great video! It's easy to forget when we see you driving all these different cars, cheap and expensive, that being a car dealer isn't always Rosey and is sometimes stressful. Interesting insight.
Great idea Matt, excellent video! May I ask, are you gay? Cheers
Great video, would love to see more of this as a weekly series or something. Maybe even including a tour of the garage would be a nice addition. 👍
Never understand why people get the hump when a 100k mile car goes wrong 😕 great video Matt, would like to see more of these
Your bright eyes & enthusiasm in the morning compared to evening… This is why god made pubs. Go and have a pint with friends, have a laugh, forget about your day- start again tomorrow.
That’s true
I really enjoyed this Video Matt it was a change to see your actual day to day goings on. Good for people to see that us car dealers are not all out ti rip the public off aswell. We get far too much grief for things that not under our control. Sales are slow at the moment aswell it's hard work.
I agree. Yes it’s been very quiet
If only every used car dealer treated customers the way you do Matt. Love the videos keep up the good work mate
Enjoyed this one, please do more of this style!
I will never understand why people buy 100k milage old cars and then get up in arms when things break... what ive learnt is always keep 50% of what you spent on the car in savings for repairs... e.g pay £5k for a car try to have £2.5k saved ready for any snags!
I know exactly. I see it all the time. Trouble is people nowadays are used to kicking off and getting their own way
Great video Matt. The joys of being self employed. I am doing invoicing at twenty past 8pm while watching this.
Haha that’s the thing isn’t it. Its not a 9-5
As an owner operator of a small hotel I completely feel you, Matt. Retail public can often be a tough bunch with 0 understanding of the challenges involved in bringing your product to market. Yeti chap has missed out on a good car there, it’ll fly away. Hang in there and keep on plugging away
High five to you,
Not all jobs are flying high but as long as you can hold your head up and think I've done some good and I enjoy it long term you're doing well.
Its been interesting watching your day, and I think so few of us customers realise just how much effort you go to for giving us a quality product or what you aim to be a quality product.
Hats off to you sir.
Tough day Matt! I worked in the motor trade for 48 years and having watched your video, I'm only too pleased to be retired from the sometimes very challenging situations that you've outlined.
Tomorrow is another hopefully profitable day. Keep smiling 🚘 😁
I’m envious. One day I’ll get out of it 😉
I do relate to your job,as I work for a garage as a trade plate Driver - some cars that you expect to sell don't,no rhyme or reason,the customers who moan
I've learnt over the years that people who start a conversation with " That car you Sold me" ...... Rather than " That car I bought from you" .... are going to be not only unreasonable, but also headache inducing, which is why I have been accused on many occasions of "Are you trying to put me off buying this car" .... .Errrrr .... Yes actually😜 I know you know what I mean Matt. Those kind of days are inevitable in this business, I would say do a video where you have one of those everything goes right days and you sell three cars with great profits in, but that just annoys people 😂
Yes that’s right
This was really good - please do more of these. Thank you 👍👍
Thank you! Will do!
Looks like you could benefit with creating your own "to do list" each day to help with managing any stress with organisation and hopefully not forgetting to pick up a car. It is amazing how much this helps when you look back at the list at the end.
Fully appreciate this video, feel your pain in so many ways. Dealing with Joe public can be a absolute breeze, but also one of the greatest challenges! You always get one, that has an issue, you try your hardest to resolve it, amicably, and they still keeping going, with that axe to grind!
Take those red stripes off the Skoda (14:10). Customers, as you know, are funny 😮❤ Keep on keeping on Matt, i used to do something similar for years.
Busy, busy, but love the commitment you put into making every car you sell as good as it realistically can be. Great stuff. I ran my own business for 15 years, and the day after I paid the mortgage on my house, the same day I was refused a mortgage on my retirement property. Mortgage lenders don't like dealing with the self-employed, no matter how hard working we are.
Cracking honest vlog Matt 🤘🏻
Do more of these, real life, stay positive and keep going 🎉🎉🎉
Thoroughly enjoyed this video, don’t forget you have plenty of genuine people in this world!
Keep up with the great content 👍🏼
I watch your videos from first day. I'm so glad that you have so much success in ewerting you do. Greetings from Croat living in Hamburg
best sales channel on the internet - love the cheapie buys - (Lancia / Saab fan)
Awww ☹ I know it's not a recent video but I hope days like this don't happen often 🥴 Takes a lot of strength to deal with such unexpected situations and carry on working every day. A little doggy makes everything better ♥
I admire your patience. I'd have gone full-on 'Falling Down' after the customer with the Yeti 😂 Thanks for sharing, that was a really interesting insight. Hope the ensuing days were more positive.
Ah, delighted you took on my suggestion, but didn't expect the day to go like that. It was an eye opener, but a really good watch
Its a brutal world out there, with people having huge expectations on small budgets.
Hoping the weekend was a good one for you anyway. That jag was stunning too.
Haha thanks! Nope, the weekend was very poor sadly
Need more of this format matt
Coffee is always a must. A nice start to the day ☕
Thank you for being so genuine
I think another holiday is due Matt... really enjoyed the video of a typical day..
That was a great video. Not all glamour and glitz, the running around, the complaints, things don't always go your way but as they say - tough times don't last forever but tough people do.
Life is a roller coaster,you always come across as a decent bloke so just hang on in there
Matt, you're a credit to the second hand car trade. That bloke with the Yeti is ridiculous. If he wanted a new car he should have gone to Skoda and paid them 40k for a new one. Even then i doubt very much if Skoda would have supplied him a courtesy car whilst any warranty claims were dealt with!
Brilliant video Matt !! Love the channel and been watching for a while ! What a patient and top guy you are dealing with all these stress' on a daily basis. Just keep doing what you're doing.....cos youre doing great ! 👍
So refreshing to see a dealer that actually cares !
Keep up the awesome work 👏
Here’s me thinking you have an easy life. I take that back. Keep your chin up,as i think you’re a fair person to deal with 👍
Thank you, I will
I think it was the perfect day to reflect the reality of car sales, of running a business and being a self starter - never easy! dont stop hustling!
Matt it’s great to see that despite everything you still manage to have a smile and a compassion for your game 👍🏼🤔🙏
Although it was a testing day Matt, it brings to us a typical day in the life of, and proves it's not all sunshine and smiles, giving an honest viewpoint, love the videos, and probably more so yr honesty about people and the cars, than anything else, I always chuckle when yr moaning about the state of cars interiors, cause it's my one bugbear when people have filthy interiors, along with bird muck all over the paint that's been sat for months and baked on with the sun..I have panic attacks when I see those😂...keep em coming, and never stop being yourself.👍
This is a great behind the scenes video... We always see the glitz and glamour of being a car trader, but this really highlights the hard work and not so great days... Dealing with ungrateful, rude, and entitled people must be really challenging... Also, there is obviously lots of money to be made, but at the same time, there are so many overheads... I really like the content of Matt's videos, he keeps it real and shows us the highs and lows of being in the car business... I really do think he should have a sideline selling merch with his now infamous quote... "I've massively overspent" on a t-shirt 😂
Interesting video. The guy with the Yeti sounds as reasonable as a just stop oil protester, probably as intelligent too. Give the garage a chance to sort stuff out. I bought an E Class last year with a couple of issues, gave the dealer time, sorted the issues and been utterly reliable for over 18 months. The Audis bill seems horrifically expensive, but good old Matt is honorable as ever. Need more people like Matt and his team.
Been watching your videos from Northern Ireland for a while now, your honesty will go a long way towards success! I'm always impressed by your thorough servicing and presentation of your stock. I just bought a little Kia Rio as a runaround with very mileage only find the air con was buggered (yet had promised to regas it). Fair enough, the problem was fixed at their expense but then it was found that the alternator belt was down to the wire and needing replaced (it was 'serviced' before selling!) An honest seller will always attract my repeat business Matt so keep it going!!!
I was a police officer for 28 years...believe me you dont know the meaning of the words 'testing day!' 😂 Love your channel.
My pal is a cop, I couldn’t do that job so great respect to you for doing it for 28 years
I’m buying my next car from you. You are the only genuine person I have have seen In the car trade .
Real insight into running your own business, yes it can be rewarding but it is generally 24/7 all encompassing. You need a plan to extract yourself early ish to ensure you live a long healthy life…great vid 👍
Great video Matt, I have had a ray of light from watching this. It's proved that i never want to run my own car business! However i appreciate your video, keep up the good work.
Haha thanks! Glad I could help
Just recently fell upon your channel and I have to say, I appreciate your honesty on your reviews. We all have crappie days but good on you for showing us it's not all roses.
Hi Matt, have to say all respect the way you take responsibility for the faults in cars you sold to customers in this video,. It makes a refreshing change to see a car sales man with integrity and honesty very rare these days as i found when i bought an a3 2ltr tdi which ive had no end of problems with and he never answers my calls or txt, so far ive spent nearly 700 on parts gutted 😡😡.
Love it!! Rough week sales down :( - OOOHHHH Look a shiny SL500 V8 lol. Brilliant dont change Matt.
😂 that was the highlight of my day
@@HighPeakAutos It cant all be work work work - got to enjoy the fruits of your labours!