Here’s one from me; I thought I’d reached peak service when the barista at the Farncombe Railway Station (UK) knew my name and started making my flat white as I walked along the platform…. But then…. I saw a guy who would get on the train at the station before Farncombe and would message the barista - so when the train pulled in, the guy would be standing in the doorway of carriage 4 right opposite the coffee bar and the barista would step over, say “morning John”, and hand him a paper bag with his coffee, a croissant and a copy of the Financial Times 😂 The best.
Such an inspiring conversation! I cannot wait to read the book. Thank you.
That was brilliant. So many reminders about good habits, actually kind habits.
Thanks tast4527 we agree!
So true great unexpected guest and show
Jcal, this was one of the best episodes ever!! Great cross industry best practices share
Thank you. It was an enjoyable discussion to record and edit for you all!
Here’s one from me;
I thought I’d reached peak service when the barista at the Farncombe Railway Station (UK) knew my name and started making my flat white as I walked along the platform….
But then….
I saw a guy who would get on the train at the station before Farncombe and would message the barista - so when the train pulled in, the guy would be standing in the doorway of carriage 4 right opposite the coffee bar and the barista would step over, say “morning John”, and hand him a paper bag with his coffee, a croissant and a copy of the Financial Times 😂
The best.
this is pretty cool! would never happen in the US 🤣