What is Unified-CXM and how does this address real-world challenges? Mais Imran, Sprinklr. CX Live
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- Опубликовано: 22 ноя 2024
- CX LIVE DIALOGUE WITH MAIS IMRAN, MEA AND CENTRAL EUROPE MANAGER - BUSINESS DEVELOPMENT/INSIDE SALES, SPRINKLR
Customer Experience in 2022 is even more about self-service, automation, conversational AI and personalized experiences than ever before. There are many great solutions in this field which offer great products and services to organizations to improve all aspects of the experiences they provide to customers. Today we are talking to Sprinklr, one of the industry leading platforms to learn more about their take on the industry and how they are making it better.
What are the main challenges you are seeing in the CX industry this year so far?
How have you seen customer experiences and customer service digitize and transform recently?
What is Unified-CXM and how does this address real-world challenges?
Your platform is well known and trusted by some great brands, can you elaborate a bit on the solutions you offer and how is this benefiting these big brands?
Last but not least, how does Sprinklr distinguish itself from other players in the market?
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ABOUT CUSTOMER EXPERIENCE LIVE
Customer Experience Live is the only digital customer experience insights and research powerhouse in the UK and EMEA regions. We undertake extensive research to conceptualize programs and activations that the top suite needs to deliver growth for their organisations.
We assist the top solution providers to penetrate the UK and EMEA market, generate top leads, and get understanding about the end user requirement, decision making unit, and the timelines they have for procuring solutions. We have different defined channels of engagement to assist the solution providers generate top leads and win business in UK and EMEA regions.
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