Digital Transformation - McCambridge Duffy | Case Study | Apogee Corporation

McCambridge Duffy’s Digital Evolution with Apogee
🚀 Join us on a journey of digital transformation with McCambridge Duffy.
McCambridge Duffy is one of the leading insolvency firms in the UK. Established over 80 years ago, the firm has a rich history of helping thousands of people and businesses to eradicate their debt. Made up of a team of 140 staff, it utilises expert technical and case experience to ensure that its clients receive the best outcomes.
With Apogee by the team’s side, McCambridge Duffy has significantly reduced its costs, almost doubled its client caseloads without the need to increase headcount, and retained key individuals with a seamless remote working approach.
In 2018, McCambridge Duffy faced challenges with legacy processes and technology, hindering efficiency and sustainability goals. With over one million pieces of paper printed annually and frequent IT outages, remote work was not an option.
Apogee stepped in with tailored solutions:
📑 Digital Document Service: Streamlined document management, reducing printing needs and enabling remote access and online signing.
💻 Managed IT Services: Overhauled IT infrastructure, slashing downtime and enabling seamless remote work capabilities.
The outcome:
💼 Doubled client caseloads without increasing headcount.
💷 Massive cost savings: £50,000 annually in postage, and zero monthly outage costs.
⏱️ Streamlined processes: 80% reduction in processing time for creditor appointments.
🏠 Embraced remote work: 90% of staff now work remotely or via hybrid arrangements, retaining key talent.
The future looks even brighter:
☁️ Cloud migration for enhanced efficiency and collaboration.
🔒 Implementation of safeguards for GDPR compliance.
🤖 Integration of machine learning for automated document processing.
🏢 Transition to a modern office, supported by Apogee's expertise in IT infrastructure.
Join Michael Rutherford, Senior Manager at McCambridge Duffy, as he shares insights into this transformative journey.
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----------------------------------------------------------- Contents of this video -----------------------------------------------------------
00:00 - Introduction.
00:11 - About McCambridge Duffy
00:47 - Working with Apogee
04:00 - Outro