The dude made several TikTok videos in response to you, apparently he thinks he can sue for defamation and has federal agents investigating the incident lol
Imagine the police come investigating you for not giving you a refund and you have to explain to them what happen, and then you all laugh for the stupidity of the guy
Was a manager at mcdonalds for a year and a half, this happened once. When they wouldn't leave the window, we started walking outside and giving the food to the cars behind them because they wouldn't move. The people behind them ended up bullying them enough that they finally left. It's like we had to make the people outside mad at them for them to finally move.
@@kimishere2slayidk what it is about mcdonald’s but they love saying they’re not moving…. ok miss girl i’ll just walk around u and help ppl at the back window. have a good day
This is kind of genius. You stop engaging with the asshole, you serve the other customers, making the situation one where you're not holding up the line, the asshole is.
I'm a former fast food worker. People really were so hurtful when I was working fast food and it affects your self esteem after a while. Thanks for always respecting and standing up for us in your videos. It means a lot.
I currently work at an arbys and bro, it’s so bad. People are such dicks for literally no reason sometimes. They’ll lie at you and scream at you about things that either didn’t happen or were out of your control. The amount of times I’ve had someone blatantly lie to my face about stuff and insult me and my coworkers about it is crazy… someone once cussed us out for 5 minutes straight over putting ham on a brisket sandwich when we don’t even serve ham (made that sandwich myself and watched it get bagged too, nothing was wrong with it.)?? I’ve had people straight up lie about not getting food that I remember making, bagging AND handing out myself just to try and get a refund. It’s BS.
@@panickedshearsthis is why I don’t wanna work at another fast food restaurant anymore and I’ve worked at a couple the entitlement will be so far up ppl’s asses it’s ridiculous!! Truly sad and deplorable. sorry to hear man hope things get better
When I was working in fast food, my GM said to me, "Everyone should work 1 year in fast food and 1 year in the military." While that maybe wouldn't work out perfectly, it would knock a lot of people off of their damn high horses.
Beth needs a raise and a promotion. Any company would be lucky to have an employee that can maintain professionalism in such an annoying situation. She kept her cool when lots of people like me would have found it impossible.
For real. Really hard to keep your cool when a customer or a person continues to push. I bet deep down he knows this is trivial but he's just looking to blame and argue
A man destroyed our card reader and threw it at an employee fracturing his nose because we didn't have the button on the Kiosk for the Enchirrito. He fled the scene and we still haven't found him. The worst part is before this the higher ups gave us a staff meeting on what to say when "customers are unhappy we don't carry their favorite items anymore" like giving them a coupon is going to stop them from assaulting my staff over a $3 burrito
These experiences are incredibly common by the way. I have had to defend myself with a metal spatula dipped in scalding fryer oil against an aggressive homeless man coming behind the counter because we didn't have a veterans day discount. He scratched one of the crew members and kept trying to grt close to bite us and spit on us while saying "I'm gonna give you aids" "I'm gonna make you bitches pay"
One of the managers had hot coffee thrown back on him because it "took too long only to taste like shit" (it's taco bell coffee what do you expect) and he got second degree burns on his neck and jaw. Same guy also tried to throw chairs through the doors unsuccessfully and was later stopped by the police, where he pulled out a knife trying to stab an officer, and was gunned down and killed. The funny thing? I don't even work in a terrible part of town. This is just normal america
@@Mr-pn2ehYou can’t, they are required to issue refunds when requested and she lied to him. Supervisors are authorized to give refunds, you don’t need a manager much less a General Manager for the refund authorization.
@@GodDragonLich They are absolutely not required. At least not unless that's literally in Arby's code of conduct or something, because it's not some legal requirement at all that you have to refund people when they complain about something they paid for. There is no "15 minutes or I get a refund" law. The food was brought to him, they delivered on the part of the transaction. Zero legal liability here. I worked as a manager over the entire non-grocery side of a large Walmart and I turned down refunds constantly. Extremely common in retail.
she most likely covered the short drawer from her own pocket so not only did he waste her time and ruin her shift, he also took her money and got her in trouble for his own shortcomings
if this is true then we need to get 4Chan on this, harass this man with sleepless nights and lifetime's worth of paranoia until he goes back, apologizes and returns the money twice the amount he got back originally, sickening
@@casper2694yes. if your till is short you have to pay whatever isnt there. its the stores, and without paying you can get terminated. so its either pay or lose your job p much.
thats not true lol i worked countless fast food if its a refund it doesnt come out of anyones pockets. even though he was being an asshole, they could have processed a refund n got him out of the way quicker.
@@bigmayathe company policy at Arby’s doesn’t allow them to process a refund, she literally has no choice and probably no controls on the system to process the refund
I work as a manager in a retail store and I genuinely love these kind of interactions. Telling angry customers that they are wrong about the thing they are angry about genuinely makes me happy. I also never understand why they say something like "I'm never coming here again". Like i could give a single fuck about that.
@@AwesomewolfpicI had a guy claim that his son is the manager at another location, good for him however that means that you have no excuse for being 3 months past our return policy
@@Shuttergun1I had an old man at Taco Bell yell at me, he said he used to be a United States Senator as if it was a flex to get me in trouble or something idek. Like maybe bro was but I can't do anything about us being physically out of food
I used to work at Ross when I was 18 and I feel you. When it was something the customer is generally wrong about, I would argue back. The adrenaline would kick in and for that short amount of time it would turn the job from mundane to exciting lmao And then afterwards your co-workers are all on your side and hyping you up. Also I LOVED when customers would say "I'm never coming here again".... Thank God for that.
Past QSR worker at 3rd place that's sadly 24/7 i bust my ass off and take way too much verbal abuse and no security which gives major anxiety and dread. sadly when the weather can play into "good" days as in the homeless stay away (given some still come out cause yea) to even new ones and you gotta play a moral game of "do i make this person starve or resort to stealing" it's a lot these officials gotta do something holy shit! My QSR jobs weren't bad but omg the manager i wish i reported for being a bitter old dick to then public transport screw me at the other kinda sorta and miss that bomb company discount and being at places that close omg!
Well get the food orders correct and out faster! And guess what? You all won't be dealing with angry stressful customers. Why do you all think half of those people are going to fast food places? They're tired, on a 30 minute lunch break, and/or too lazy to cook their own meals at home. I shouldn't come to your KFC and get a order with burnt chicken, lumpy mash potatoes, and cold wedges that I've wait 15 minutes for on my 1 hour lunch break.
@@disguiseddv8ant486what kinda kfc you goin too my man?😭 you fasho cappin. I work at kfc and we don’t even sell wedges no more. And hello??? The chicken is freshly made and cooked in a pressure cooker, it takes 20 minutes for it to be fully finished. You think delicious chicken just appears outa thin air. Get yo old ahh outa here😂😂
What a sad situation. It's frustrating how some people act so entitled. The fast food worker was just trying to do her job, and as you said, errors can happen. Absolutely no need for filming and attacking someone over a small issue. Fast food workers have it hard enough already.
she's still just trying to do her job. a rule of thumb everyone should follow is if someone is trying their best to resolve an issue, then why the fuck are you mad or yelling at them? it could be the most backwards ass company rule there is but if the person I'm on the phone to is just a cog in the wheel, why would I pry out that cog instead of contacting the engineer? Absolutely 0 reason for the dude to act the way he is. He and possibly yourself is part of why the world is so bitter and negative. Putting down those trying to help you due to inconvenience from a corporation but taking it out on the guys who's job it is to try and help you it's fucking gross and I don't even work in service industry anymore. Shit happens. The guy in the vid needs to grow the fuck up and stop being an entitled man baby. Can she give a refund? No. Why? No general manager. She can give him his food? Yes. Take the food and complain to corporate for the feasibility of a refund. It's that easy. @@disguiseddv8ant486
@@disguiseddv8ant486never ever justifies treating someone like dirt. Also, grow up. 15 minutes isn’t much. If you are worried about losing 15 minutes of your life, you are a sad individual
@@disguiseddv8ant486 What he's asking her in the video is something she's stating is out of her skillset, she's offering a solution, he's not accepting it. You can't be serious
Not only will she get in trouble for taking money from the register, but also her car times will be high and not be up to standard because he decided to hold her up in the drive thru and not come inside at least. Plus, the people behind will be upset and short because, most likely, their food is done and sitting there waiting to be handed out. It's all around a lose-lose for Bethany, and I feel for her.
Her patience shouldn't be used up by a-holes like this guy. You're not wrong, I just want to remind people with lots of patience that it is valuable and most people who are willing to test it are not worthy of it. It wears thin eventually, especially if no one's there to remind you of this.
She did. I can feel her pain. Had she more courage though she should have threatened to call the cops on him for obstructing business, but who knows if that call would have gotten her in worse trouble.
As a former food service manager and employee, I can’t even fathom the number of times I’ve bent or broken the rules in order to make an angry customer leave. They never appreciate it, and I’ve been lucky enough to never get into trouble myself for making that choice. I can’t speak for others. Different companies enforce their policies in different ways. I hope that nice lady doesn’t get in trouble
I hope Arby’s goes out of business for understaffing while overcharging for the food. Then denying people refunds when they can no longer wait. Garbage
The problem is they don’t teach you or tell you that you can call the police. You are only required to do what the rules say breaking them to make someone happy like refunds you can’t will only hurt you
I work at a McDonald’s and there are so many times that someone’s insisted that they got something they didn’t pay for and we gave it to them just to get them the hell out.
I really hope she didn't get in trouble. She was being harassed and belittled. Not only that, he was holding up the line and hurting their business. It's absolutely ridiculous
She won't get in trouble if the franchise owner or upper management has any sense. She handled it the way she should have. True shift management are people who can exercise proper judgement.
She didn't follow protocol and really messed up this customer interaction. She should hopefully get reprimanded, or fired if this isn't the first time.
She should. Hes completely in the right. She wants to give him cold food he spent 20 dollars on and say they cant give refunds when they can. Its not against policy. She offered to let him sit in line another 15 minutes or eat cold food....id be pissed.
I'm in college and work fast food part time. There's a strange societal enigma that makes people think that fast food employees are subhuman. So often I get told the nastiest things for little reason.
literally the worst lol had a 30 year old woman curse me and my other 16 yo co-workers out because she got mad at us for giving her one less fish strip (it was at the bottom of the bag)
Yea worst other working people get angry at me for some reason to older people thinking cause their old they can get away with being mean. and omfg people need to hand cash to people and not toss it to us that shit is annoying and gross! i simply put out my hand and still some people complain not knowing i got like 4+ other task to do! And consistent state of mentally prepping for what might happen since me and whatever co-worker i'm with are left alone with no security!
i had a customer tell me to kill myself because she thought i put my hands inside of her food bag. all i did was drop the napkins into the bag while in view of the window. i also make a point to wash my hands every ten minutes or so. @@suetan
I had a woman literally dive bomb into the front of line, nearly hitting the store because she wanted to order another medium fry. I told her that I could not do that for her, you have to go and wait in line like everyone else and she flipped shit on me. It is actually insane how entitled some of these people are
@@bendover5438Yeah it's absolutely ridiculous. Worked at McDonald's for 9 months and almost got into like 3 fights cause of customers trying to start stuff like come on it can't be that serious 😭😭
As soon as he said he won't leave and make the long backed up until he gets a refund I'd simply say "then I'm calling the police, you can explain to them why your trespassing on this property cause we're now gonna refuse service. Good luck"
As a customer service and food industry worker, I can speak for most of us when I say we deal with entitled people all day, every day. It’s so exhausting. All that stress for a mere $400 a week. And for everyone in the replies thinking $400 for a 40 hour week is a lot, I’m 16 and I pay for my own things (like food) and saving for my apartment, so it’s barely enough to survive.
Alot of people often don't have a choice but to put up with abuse and mistreatment because they don't have the qualifications to get the job they want. So even if the pay is low there are no better alternatives.
I worked for blue cross customer support on the phone, and I had a guy say he hopes someone blows our workplace up, because an offer he wanted wasn’t available in his area. Crazy people.
As someone who’s been in Bethany’s position, it’s hard to take them seriously or take it personally when they go off like this. We’re getting paid to listen to their shit. So we go through our NPC voice lines about giving replacement food or whatever
Nah, I would be bothered having customers go off on me, calling me names, then saying they're gonna go to a manager because of something I didn't do. Publix is a trash company too so they'll always side with the customer and it's my fault they were out of products that I can't order and they wouldn't accept an apology. Don't work for Publix, it's a horrible company.
I work at an arbys. I work drive thru maybe 50% of the time. The amount of pissy, childish people I’ve had to deal with is crazy. Been cussed out over asking what drink order someone wants, been handed a coupon someone licked, verbally berated after telling someone we were waiting on chicken to cook, and told to go to hell over prices that I don’t control. If you ask nicely, and you’re not a dick, i will do everything i can to fix whatever i messed up. We can in some cases refund orders if something is messed up, like if you ordered a sandwich and we gave you the wrong sandwich or put something on it you didn’t want, we can refund or replace that specific sandwich. (Usually we will not replace a whole order). However, some districts are more strict about refunds, discounts and voided orders. This girl may also just be a shift manager, and while shift managers can give discounts and refunds (at least, at my store in my district), she may not be allowed to without authorisation from her assistant or a general manager. Most of the time on a night shift, which is what I assume this is based on how dark it is outside, the GM or an assistant will not be there and it’ll just be one shift manager running the store. Also, that man is sitting in the drive thru, potentially holding up the people behind him, and running up their drive thru times. If someone did that to me I would have not been so graceful about it, let me tell you. That is genuinely the most selfish, “me me me!!”, childish bullshit you could ever do. If that happened in my drive thru that window would’ve been closed the second he pulled out the phone and started recording, cause ain’t no way I’m dealing with that shit.
We should get rid of the whole "The customer is always right" mentality, the full quote is literally "The customer is always right - in the matter of taste" Being in fast food, I feel this so much, I hope she's doing better knowing people are on her side.
The phrase isnt for customers. Its for the company when developing their services. Customers often ask for a certain bbq sauce? Then we make sure we buy in enough. Customers like wiping their shoes before entering the restroom? We make sure we have that thing. "Customer is always right" is never to be used by customers when they complain.
I work in a supermarket and it's the same kinda thing. Customers will completely insult you on a daily basis and you can't say shit back or else you'll get punished. This country encourages being an asshole, and I fucking hate it.
@@tonypringles2285 15 minutes is not that long, he won’t starve to death because he had to wait 15 minutes for a Arbys order. A lot of fast food places are understaffed anyways, so it would make sense
As a person who worked at Popeyes, that shit is MAD ANNOYING. The GM has to count the money made, if it’s short, cashier gets backlash for missing money. Even if you mention they wanted a refund, you still get in trouble. I’ve seen coworkers get part of their checks cut to remake the money, and myself included. Idk if that’s a universal thing. Regardless, refunding if you’re not a GM is one of the biggest no nos a cashier can do
I mean when the register was over by $2 the GM complained, abandoned change. When it was short by like $20 because of an improper invoice for a toilet, my GM blamed everyone but himself.
Sure it differs with work places and sure the amount matters given to take (haha get it missing money) but yea walmart don't play so for real don't try it with them to most places QSR's mostly to convenient stores got tons of camera's mostly aimed at the register so why even bother! My store can do refunds just we need the receipt which as a code we need current store has it where the managers numbers are needed.
As a teen whos worked fast food, other cars get theirs first because we bag the food that we have up. If you order a less popular item, we make it to order. We give out the food we have up cause there is no reason to let food go cold or more stale so we can make you feel special. This sort of thing happens everyday where people treat us like dirt because their fries weren't the perfect temp or people just straight up change their mind because they don't care or they think its funny to make our job harder. Thanks for sticking up for us man
Do y’all get mad if we come back and ask for fresher fries? Or y’all just like whatever sure about it? Lol I only ask cuz it happens a few times to me and I always feel bad having to do it 😂
@@ZinalaG59 personally just be nice about it, too many times people came back with an attitude or ask for it early “can I get fresh fries? I don’t mind the wait.” But if they give you attitude they definitely had someone before you that was a pain in the butt to deal with.
@@solxce yea I’m always nice about it especially with fast food and retail employees. I just hate to be made out to be a “complainer” if I ask for it lol it’s just a me thing I know the employees are probably not like that
As a fast food employee of 6 years, I can sadly say that shit like this is so common of an occurrence and each time it happens it just drains away a little more at your soul. My heart goes out to all my fast food brothers and sisters. EASILY is one of the toughest jobs to deal with on the planet for SO many reasons. I'm so thankful that Charlie is someone who stands with workers like us and is truly appreciative of what we do/hurts for us for what we go through. Much love, brother.
I've never worked fast food but it doesn't take much to realize how overworked you guys are, and how much shit you have to take from entitled assholes. My mom worked in fast food growing up and it would stress her out so much. All it takes is the smallest amount of basic human empathy. I appreciate the work you do for whatever it's worth.
It's the clientele. The cheaper the products sold are, the worse the customers are. The poorer someone is, the more likely they will be stressed, uneducated, and trashy. Dollar stores have the exact same problem as fast food. They both attract the poorest and most classless people. If you don't want to deal with that, you gotta work for a company with high class, high dollar customers. Or just don't work in an industry that works with the public.
As a McDonald’s employee, this is is exactly why I work in kitchen. Not having to deal with customers is a huge bonus but I do feel bad sometimes. Customers think they know more than they actually do and believe they are right against people who work at the place
Yeah. A customer made a coworker of mine cry. This older lady ordered a chicken sandwich except she said it looking away from the cash register so the person couldn’t here, and when they apologized and asked if the customer could repeat herself she said she wanted her order cancelled and was going to take her business elsewhere.
I worked at Wendy's back in 2014 and had a crazy lady come in and call the cashier a hard R-N word. Most people are great but when you serve SO many people and interact with so many there's always one or two every day who are brain damaged. These people's lives are so trash they have nothing better to do.
This is why I changed my career from sales to service. I love customer interactions, but I'm telling you people tend to be in a much better mood when you bring them their beer vs when you sell them a shelf!
@@Realaccount29l993Honestly, I’d agree but, how crazy people are nowadays with shootings in irrational situations like this, I would try my best to make sure that I don’t make the person even more angrier. Get them on their way as safe as possible.
@@SmileyAdventuresi’m closing the window and calling the cops to have his dumb ahh trespassed, i cannot be paid enough to handle this after working in a busy restaurant for a few months 😭😭
Years of experience in retail has taught me that the only way to handle a situation like this is to get right down to brass tacks and say something like “giving refunds requires a code that *i don’t have*.” That’s the only thing that’s ended up working for me
@@MatthewNope You need to go look up what scam means. And even if Arby's is scamming people, why would you place the responsibility off a whole ass company on her?
When I worked at burger king, we had a grill fire and I was told to evacuate the customers. One of them demanded a refund and a gift card because she didn't like how I told them there was a fire and they needed to evacuate. Her husband later apologized to me and said she does this everywhere she goes.
I had a coworker like that. He himself wasn’t bad but he would constantly tell us stories about his wife complaining in public and how embarrassed he feels because of it. Those feelings of regret and despair he has every day must be unbearable
I don’t think they would punish her, if there one good thing about social media it’s that now days companies know better than to go against the public opinion on things like this
@@deadinside1777a lady at a Waffle House was defending herself from a fight in the restaurant and everyone was on her side when the video went viral and she got fired and blacklisted from working at another Waffle House again
I got fired for doing exactly what she did. This was pre-Tik Tok, about 2008. All I wanted to do was stop the yelling and cursing inside the restaurant. I gave the woman her money back out of the register, I kept her receipt. Was told "No wonder you all have dead end jobs" on her way out as the exit zinger. My register was short by her exact amount. I told my GM that the money could be taken out of my check, I just didn't want the kids to keep hearing that language. I was told that wasn't my decision to make and was immediately terminated. I appealed to the district manager, she thanked me for giving her my name to add to the "do not allow for rehire" list. $15 and up shortages were auto-termination. Takes me a couple weeks to get into another job, that job holds the first paycheck, rent falls behind, lose my apartment, move back in with parents. ALL over a couple nasty roast beef sandwiches, fries and drinks. Edit: Got back on my feet about a month after, just showing that there are consequences for actions, even the ones involving doing the right thing. Justice is fake in the working world.
ive never had this experience in 2 years of working fast food in 3 different places, except the time someone called me the FA word because i accidentally had him wait 10 minutes for his change, which i totally understand. dollar general is a different story, hell the employees there were worse than the customers themselves
I worked in a McDonald’s for exactly 1 day and quit. That’s when I decided to study, get a few IT certifications and pick up a remote job. Best fucking decision I ever made. I absolutely feel for the fast food workers and I only needed 1 day of experience in a McDonald’s to realize that isn’t for me 😅
ive worked in fast food for a few years now. i try my hardest to never appease these kinda people because it just reinforces this kinda behavior. never go against your refund policy. tell them to leave and if they dont, call the cops
I work in fast food, had something like this happen to me last night. I don't understand why people think they can treat us like trash just because they've paid us.
Because shit like tiktok and snapchat have given too many people an inflated sense of self-importance. It basically main character syndrome on a generational scale.
As someone who's also worked that job, because you're representing the company that pushes you guys to do this kinda stuff. If you're called out on it accept it and apologies. Don't get your back up because nasty business practices get you put on blast. Its just a job.
I know deescalating these situations is the most important thing, especially because you have no idea if a customer will suddenly become violent (I have actually had somebody lunge over the counter and try to grab me literally for “taking too long”) but it still bothers me SO MUCH that employees are forced to concede to this kind of behavior and end up showing these awful people that their terrible behavior will be rewarded. It just teaches them to do the exact same thing next time so they get their way.
@@JustWowNick That is the ONE thing I've loved about working at a gas station compared to other forms of retail. The customers that go in there and throw a fit to try and get free stuff and all I had to do was tell them to leave or I would call the cops (Had the right to refuse service to anyone.) Meanwhile they go to Wal-Mart or any other big name retail store, their fit gets rewarded with a gift card and a manager coddling them like they're a toddler.
im so thankful for your videos standing up for people in customer service. ive had too many breakdowns dealing with stuff like this, and i was known as the happiest most optimistic bitch in my store lmao but it broke me too
As an Arby’s employee, I can confirm this is actually quite a common experience. Not like a daily or even weekly thing, but it’s quite often you get people who complain about service times. My guess, is they probably forgot to drop some sort of food in the fryer before making the order, which can take up to 6 minutes to cook. They might have been done making the food, and while bagging the order noticed they were low on fries or something. Not to mention this process can take much longer if there is more costumers, especially considering usually only one person works drive through by themselves.
This exactly. They might’ve had some dipshit on shift who wandered off without checking to see if they’d dropped something like chicken(we’ve got some of those at my store 🙄), simply got super bogged down by orders and forgot they had someone pulled, and/or only had 2-3 on shift and got overwhelmed. It’s happened to me once before, I felt super bad about it but they weren’t mean about it at least.
Happens all the time. The friers can't always hear the window people when they call out the orders, or the people dining in order more than was expected and suddenly all the fries and motza sticks are gone :(
@@jakeifraimov3430 most arbys, at least in my district, don’t get barely any business. The one I work at is an outlier, being that we make 1.5m a year, which is high for arbys standards. The problem with barely getting any business is employees generally don’t really know how to handle themselves during rushes, and almost all the food has to be dropped to order, including chicken which takes 5 minutes to cook. That can significantly slow down times. The few times I went to a lower volume store to help out their drive thru time were about 280+ second averages, and they regularly had over 70 cars waiting 6 minutes or more.
There is no excuse for a restaurant to run low on anything. That only happens when things are not being managed correctly. That is totally unacceptable. I have worked at sit down restaurants and fast food. We would always get deliveries twice a week so we were completely stocked. I remember ordering almost $40 dollars of food for several people at Burger King just to arrive and have them tell me that they were all out of meat and fries. I was pissed because the food had already been paid for and I had to wait the next day to get either the food I had ordered or to wait several days to get my money back through the app. It was late at night and everything else was closed so we didn't get to eat that night. The next day I went into the restaurant and showed her my order and she gave me a nasty look and had a very bad attitude. She acted like she didn't want to make my order I was supposed to receive the night before.
Poor Bethany :/ my heart goes out to ya. No1 deserves to be put in this position. To get yelled at or put on blast online. Even if everyone's on her side some people don't like being the center of this kind of attention . Hopefully she's doin ok
@@JasonVoorhees10100 I doubt she would get a raise for this. In the companies eyes she broke the rules and gave him a refund, leaving the till short. Now if the general manager is decent they could maybe approve the refund after it’s happened and the till wouldn’t be short but that is only possible if he paid cash in the first place. They have a video of her breaking the rules and some companies will look at things like what she did as similar to stealing, she removed money from the till.
@@thecalham"sir, the rules say no refunds for this, but you've gotten to the point where I'm more than willing to refund you out if my own damn pocket just for the privilege of not putting up with you, so get out of here."
Bethany is such a good person for putting her ass on the line and going against the code for some jerk bag like him. Mad respect for her to do what she needed to and keep the day going
Having worked fast food for almost two years at one point, I wish I could say this was out of the ordinary… maybe we don’t get recorded all the time but people act like this all the time. People just don’t understand fast food or customer service workers. I think people just need someone to punch down on, and they have to go do it to someone who can’t argue or fight back.
Back in the day I used to work at a gas station. One day I was working by myself because the other person called in sick and some guy came in wanting propane. The thing was, the propane was outside and I couldn't leave the store unattended to get propane(for OBVIOUS reasons) which I explained to him. He didn't care. He stood at the register unwilling to move and threw the biggest hissyfit ever. So after a few minutes I gave up and kicked everyone out of the store so I could get him his precious propane. The remarkable thing was, after I got him his propane and walked around the corner to go back into the store I heard him talking to his buddy joking around saying something like "Sometimes you gotta go into N-er mode to get stuff done.". Which is to say, he wasn't even really upset. It was all just a deliberate ploy so he could get his way.
@@BrandonHeat243that’s fucked up he thinks he can treat you like that. If I ever saw him again I would go out of my way to make his life hell. He isn’t even grateful for what you did!!!
Needs to be illegal to record people in public like it is in places like Germany. Maybe bar public servants like police officers, bcus yknow corruption and stuff. But even that could be solved with better body camera requirements for cops.
@@chromberries7329there need to be stipulations on that though. Plenty of creators (myself included) make content in the public and people just happen to be around. If there were laws saying no one can be filmed in public then more than half of RUclips and many television shows would simply cease to exist. If we do this, it needs to have a “malicious intent” clause attached.
One time my dad and I went to go get some ice cream and the lady that took our order informed us they were all out of a specific topping that we asked for. When we laughed and told her it was okay she literally heaved and sighed in relief and thanked us over and over for not giving her a hard time over it and told us she usually gets customers that yell and scream at her constantly for such things. My heart broke for her tbh I hope she's doing okay right now
@@Slenderslayer351 My dad was mad on her behalf. Constantly reassured her that she was more than okay and that kindness and understanding was the bare minimum. We joked and laughed with her to make her feel better and throughout the ride home my dad kept complaining, "Who the fuck yells at someone for being out of ice cream toppings?". We still joke about it to this day. If I ever see the ice cream lady again I'm going to thank her for all her hard work.
@@nicknackpaddywacks I'm sure you two made her day, and I can agree with your dad, like who does yell at someone for something that isn't in their control or their fault
@@Slenderslayer351 What's strange to me is that the people in these positions having to deal with people going off with them seem like they are in positions that pay the least. I was a medical biller that on occasion had to send people to collections, though often I wrote off large amounts if I could tell they genuinely couldn't pay for a surgery etc even if they didn't ask for the bill to be reduced. Even sending people to collections I got less backlash than I've seen fast food workers get for an order being incorrect etc. At the time I was making double what my friends in fast food were making and billing people for thousands, and yet my friends got yelled at for the stupidest things but I got treated with respect, it's just odd. I think maybe some people take their anger out on them because of the way those type of jobs have been kind of stigmatized as sort of unskilled easy work so that some people end up feeling like they are better than the people working there. When I was growing up a lot of adults around me talked about ending up working in fast food like it meant someone had failed to get a good education or were lazy so they were unable to get higher paying positions. Luckily the adults around me didn't think it was okay to treat the people working these positions poorly, they thought people working these positions should be treated with more respect if nothing else because they saw the jobs as being underpaid for as much as the people had to deal with. It's ridiculous because most of the hardest working people I know had to work a lot of minimum wage positions including fast food.
@@nicknackpaddywacks It is definitely a shock when you first go into working Fast Food. I never realized how many angry and entitled people there were until I got my first job at Jack in The Box. I've had a customer screaming and throwing things at me and my employees because the cook accidentally put mayo on his burger when he asked for no sauce. We would have gladly remade it for him but he came in yelling and cursing up a storm.
I hope Bethany has a good day today 🥺❤️ being a service worker is hard because of people like this and I can tell you rn she probably went to the bathroom and shed a few tears. It's mentally exhausting.
Remember folks, whenever someone starts to record you and ask "what's your name?" you have absolutely zero obligation to stay being recorded or give them your name. It's perfectly fine to tell them to keep it pushing and keep doing you From all of these customer freakout videos it seems people get pressured by the camera or an "I might report you" to participate. But your companies policies are your companies policies and they'll have a damn hard time trying to fire you for enforcing what they pay you to.
How badly I have the burning desire to create a TikTok account just to dunk on this guy. What a garbage human. As a previous fast food employee, my heart goes out to Bethany for having to endure that suffering. Hope she is doing well. Bethany you are a saint.
I agree however if I were him and pissed I'd go to leave a review on yelp or Google instead of cry like a baby at the window cuz that accomplishes nothing.
@@Pizza21002I can see that. Make a genuine review of what happened telling it took 15 minutes. And if you're lucky somebody from corporate will reach out and give you a refund. And if the person at the window didn't gave me an attitude I wouldn't even mention their name. Anytime I have a problem at a restaurant and do a review, I try and take into account any issues that may have come up like the fryer wasn't working or they are waiting for a delivery. Many times I have an issue because the place is understaffed and I mentioned that corporate should be hiring more people. Even though I usually can complement the workers on trying their best and place the blame on not hiring enough people.
As someone who just started working in fast food and got sent home YESTERDAY because I was crying thanks to a rude customer, it makes me happy knowing at least Charlie understands that I'm a human being Edit: for those being rude, keep in mind that it was my second week at my first real job and I have extreme social anxiety. You're making judgements on me based off of the fact I cried ONCE because I was overwhelmed, and I only gave the bare minimum of my story. For the record, I have been much stronger ever since the experience and haven't come anywhere near tears in far more stressful situations, so I have learned and grown from it, as all humans do. And for the people defending me/sympathizing with me, thank you. You don't have to do that but I appreciate it. Being insulted behind a screen doesn't affect me like it does in real life, but I'm glad some people still care
Been working fast food for a couple years now and you deal with these people incredibly often simply put if you can’t handle that you might need to find a different occupation or work BOH not saying it’s not ok to cry bc trust me I’ve been driven there too
@@necroshq1448lol they said they just started working there yesterday its a new experience that doesn’t mean they should just immediately find a new job
If anything I hope this TikTok would help Bethany exonerate herself to the GM if they came to see what happened, because this guy was genuinely holding the restaurant hostage in a way. The only options she had was: 1) wait him out and hope he doesn't become violent or have the line back up so significantly that it screws up the entire night, 2) call the police because he was just loitering and harassing at that point, or 3) give him the money and end the situation quickly so business can resume. She made the right call, and hopefully her upper management recognizes that.
I use to work with Bethany at that Arby's, she's one of the sweetest people in the world and a very hard worker. I can't believe someone would be such a jerk to her
Considering there are 400 million people in america and 1 million people watched this video, the chance that anyone watching this video would know Bethany is 0.25% which is impossibly low. You are lying. Edit: (I kept it as 1 million people despite the changing view count because this person commented before 1 million and I made I more generous by assuming everyone watching this video is American. Even with much more generous values, it is still impossibly low.) p.s. If you think that isn't impossibly low, I'm not talking about each individual watching this video when I say 0.25%. I'm talking about every single viewer.
This literally happened to me a few days ago at a different restaurant. I ordered something pretty simple and some people who came after me got their orders first so I asked where mine was and turned out someone accidentally bumped my order from the machine they use to read orders and all I had to do was give them the ticket and I got my food in just two minutes...didn't need to have a conniption over something that is easily resolved.
I work retail at Walmart and have worked a food service job years back as well. I know what these poor folks have to go through and always try my absolute best to treat them with as much respect as I can. When sometime goes wrong with my order, (Like getting the wrong food) I honestly ask myself if its even worth the trouble to go back, usually I just eat the food anyways. I remember one time I was eating inside a McDonalds and I got the wrong burger, since I was right there in the lobby I mentioned it to the lady up front and just my approaching the counter with food was enough to make her stressed and anxious. I reassured her that it was just an honest mistake and that I make mistakes at work too. She looked so relived that I wasn't gonna scream at her she was almost in tears. The repeated abuse these garbage "customers" put on people is criminal.
It honestly kinda makes me worried since I’m applying to a McDonald’s currently, I have shit anger management so I know imma get pissed of I’m disrespected like that
I just love the "I don't have the time for this" kind of people, because clearly they do have plenty of time to complain and "explain" to you how they don't have time to spare.
I’d wait for like an hour before having enough courage to go up to someone and mention the problem, how can some people not only do all this, but also post it online is beyond me
@@TheCommanderTaco man, I wouldn't even make that kind of scene over a Benjamin. Much less spend half an hour of my time, going over time on my lunch break, to cause a scene over 10 bucks. Our time and stress management should be much more important than that. Some people seem to just DEEPLY desire being mad, arguing, and dragging others down.
As a Chick-fil-A employee who just wants to die sometimes I salute Bethany. Give them an inch they demand a mile. And we happen to have “second mile service” so it’s often expected of us to do ridiculous things for the sake of the customer. I’ve had things thrown at me, been cussed out, and someone even tried to run over my foot while speeding away after I told them they have to order with me, and the menu screen cannot take orders.
GOD i was a starbucks worker. chik fil a and starbucks workers r held to the most stupid standards. dont tell tiktok about the new starbucks hack-- all u have to do is throw your drink down on our counter and even person at window has to drop their shit to help you. good lord we get trained to be treated like shit
One time at starbucks, a lady raised hell because her tea "burned her tongue". No shit lady, it's hot tea. Do you know how to drink a hot beverage? The absurdity of these customers is just astounding and often times you really just want to tell them off.
Sounds like someone who only ever drank iced tea, and after seeing people drink tea in some show she decided to give it a try. Why she'd do that at Starbucks of all places is far beyond me.
I used to work in a call center for tech support for a telecom company and I would rather be CBT'd for 8 hours than taking another call, and that was over the phone... I can't imagine having to deal with people like this face to face.
I spent 4 years working call center tech support so I understand completely. The only redeeming factors were that it was remote, so atleast I was in my comfort zone and I had an amazing TL who understood. Working with the general public over the phone in regard to trivial tech issues is stress incarnate. I got to the point where as soon as someone became unreasonable i'd simply hang up on them, not even worth the stress. I never got called out for it since the bulk of the numerous calls weren't evaluated.
People need more patience omg tons can't wait 3 minutes before getting angry when things are locked it's so sad worse over alcohol of all things! older guy called me an ethnic slur over it and i played COD so wasn't phased but was like "ok nah bro you can go now"
it's situations like this that made me leave the fast food industry. This is also a prime example of why " the customer is always right" is a complete bs concept. It's always going to be a lose-lose no matter what.
The full quote is the customer is always right in terms of taste, I always use the full quote with my managers they get mad at me but too many people are buffoons in these fast food places
The funny thing is that people like this always say “I’m never coming here again” and a few days or weeks later, they come back like they never made a big deal on their order being wrong, or never getting a refund, the the fast food employees
where i work we were out of an item for one day and a lady called to place an order, i told her “Sorry, we’re out of that item” and she got pissed and said that we had “lost a longtime customer”. Not 2 hours later, she called back and ordered something completely different 😂
Not only that, but they say it like it means literally anything at all. You’re telling an employee of a multi-billion dollar corporation that you’re not going to give them $15 ever again…
I used to work a drive thru and our manager told us to ask any of these unruly customers sincerely “are you having a bad day?” and they usually took a step back, realized they were and calmed down. About a third of the time, though, they blew up at you after you asked that.
dude breaks down over 15 minutes when most places get behind by half an hour if not MORE on the daily during dinner and lunch rushes. i can only imagine how hard someones life must be when they act like this. you can tell when any minor inconvenience happens to this guy he does this kind of stuff every time. the amount of entitlement and instant gratification we have developed over the past dozen years is insane, even if its just more access to seeing it, it still seems to be far more now than ever before
I feel for her. I used to work at an Arby's and one customer slammed their fists on the counter super hard and screamed at my face saying i was all idiot just because i accidentally gave her the wrong sandwich that had cheese when she specifically asked no cheese. I was so embarrassed cuz there was so many customers there that watched in complete silence and i started crying. My manager was pissed off and had a confrontation with the customer and every time they visited afterwards (unfortunately it was a regular customer) they never raised their voice at me anymore
idk if a customer speaking up to that dude would have been safe. for all those people know that man is unhinged and could be violent. that's what would keep me from saying anything, but i am also a short and small person..
This is the reason why I inevitably left the restaurant business. My first job was Wendy’s and I held it for 7 years before I finally left because it was starting to take a mental toll on me. Working in fast food is so stressful. It was the constant neglect from customers that drove me away. In my 7 years at Wendy’s I have been spit on, food thrown at me, yelled at, physically assaulted, verbally harassed, etc. I loved my coworkers but for some reason customers “not all” feel like restaurant workers are just sub par humans because of our job.
What makes it even worse is the two weeks where workers like this were heroes because people all of a sudden couldn't do all the things they normally do due to the pandemic lockdowns. How quickly people forget as soon as it's convenient to do so.
Waited with a friend for 45 minutes once for chickfila. It was a frustrating experience but at the end of the day I can’t imagine getting this heated over something like that.
i feel this. its so frustrating when a customer wants you to do something you are physically not capable of. They'll yell at you for as long as they can and theres nothing you can do to get them to have some basic empathy. Even though I do understand how frustrating it can be to be in a situation like this as a customer, I wish people would understand that employees and managers under a chain business have so little control.
Reminds me of this video of this woman complaining about Starbucks messing up her drink, saying there was chocolate in it when there wasn’t supposed to be (she ordered a mocha) and she had them remake it like 2 times and it still “wasn’t right”. They even try explaining it to her, but she is still going off that it’s wrong. 😂
I remember when I worked at Burger King I had a lady order fries and she wanted it fresh. Luckily the fresh batch just came out as she ordered it and grabbed some for her and she stops me saying “no I said I wanted it fresh” I said “ma’am this literally came out the fryer the moment you said that” and she had the gall to say “no I want it fresher than that” I hate the term the customer is always right cause it gives idiots like this undeserved power over the employee. I will always feel empathy for fast food workers
Well you'll be happy to learn that "the customer is always right" is actually only half of the saying, the other half goes: "in matters of taste." It basically means to just nod and smile when discussing things that ultimately come down to preference and has nothing to do with matters of objectivity.
the customer isn't always right. Steve Jobs thought the customer is fucking stupid and you tell him what is right. Now we got millions of ppl buying iphones.
Props to this guy for still being able to film this injustice while his body was literally withering away from malnutrition
Its true, i was the malnutrition
Its true, im his body
No, they gave him poor service so deserves a refund.
It’s true, I was the wither
Thanks Cory
The dude made several TikTok videos in response to you, apparently he thinks he can sue for defamation and has federal agents investigating the incident lol
LOL
Lmao he posted his own stupidity online and then is shocked when people mock him for it.
Imagine the police come investigating you for not giving you a refund and you have to explain to them what happen, and then you all laugh for the stupidity of the guy
what his page
@@fatherbutinwhite2596It was deleted/blocked, just found it
Was a manager at mcdonalds for a year and a half, this happened once. When they wouldn't leave the window, we started walking outside and giving the food to the cars behind them because they wouldn't move. The people behind them ended up bullying them enough that they finally left. It's like we had to make the people outside mad at them for them to finally move.
We had to do this regularly when I worked at McDonald's 🙃
@@kimishere2slayidk what it is about mcdonald’s but they love saying they’re not moving…. ok miss girl i’ll just walk around u and help ppl at the back window. have a good day
This is kind of genius. You stop engaging with the asshole, you serve the other customers, making the situation one where you're not holding up the line, the asshole is.
Why does this have happen so much I also came to comment that when working about 5 years at McDonald's we also had to do this several times...wtf
@@nmgg6928because McDonald's has the most apathetic employees
I'm a former fast food worker. People really were so hurtful when I was working fast food and it affects your self esteem after a while. Thanks for always respecting and standing up for us in your videos. It means a lot.
So sorry you had to go through that hopefully times will be better on your side. This is the exact reason I am respectful to fast food workers.
I currently work at an arbys and bro, it’s so bad. People are such dicks for literally no reason sometimes. They’ll lie at you and scream at you about things that either didn’t happen or were out of your control. The amount of times I’ve had someone blatantly lie to my face about stuff and insult me and my coworkers about it is crazy… someone once cussed us out for 5 minutes straight over putting ham on a brisket sandwich when we don’t even serve ham (made that sandwich myself and watched it get bagged too, nothing was wrong with it.)?? I’ve had people straight up lie about not getting food that I remember making, bagging AND handing out myself just to try and get a refund. It’s BS.
I feel you brother. I will never work in food again. It sucks. I hope you are doing better my mate. All the best!
@@panickedshearsthis is why I don’t wanna work at another fast food restaurant anymore and I’ve worked at a couple the entitlement will be so far up ppl’s asses it’s ridiculous!! Truly sad and deplorable. sorry to hear man hope things get better
When I was working in fast food, my GM said to me, "Everyone should work 1 year in fast food and 1 year in the military." While that maybe wouldn't work out perfectly, it would knock a lot of people off of their damn high horses.
Beth needs a raise and a promotion. Any company would be lucky to have an employee that can maintain professionalism in such an annoying situation. She kept her cool when lots of people like me would have found it impossible.
Nah bro, she needs to be given a better job far away from customer service of any kind
Unfortunately, she will have her pay cut if she isn't fired, and she will be scolded.
My manager is also named Beth (not this girl in the video) and she’s the same way. Must be the Beth’s lol
For real. Really hard to keep your cool when a customer or a person continues to push. I bet deep down he knows this is trivial but he's just looking to blame and argue
@@ReptillianStrike Yep, the money she refunded is definitely coming out of her salary unfortunately.
He really chose to record this, and now 3/4 of a million people think this guys a douche, good job buddy
the other 1/4th of people are people defending him and ultimately not knowing how food service works😂
Lemme guess, it's Charlie
He was referring to the views on the video @@thomasbrannigan229
His community celebrates him.
deserved
A man destroyed our card reader and threw it at an employee fracturing his nose because we didn't have the button on the Kiosk for the Enchirrito. He fled the scene and we still haven't found him. The worst part is before this the higher ups gave us a staff meeting on what to say when "customers are unhappy we don't carry their favorite items anymore" like giving them a coupon is going to stop them from assaulting my staff over a $3 burrito
This happened less than a week ago, by the way. The employee received no compensation
These experiences are incredibly common by the way. I have had to defend myself with a metal spatula dipped in scalding fryer oil against an aggressive homeless man coming behind the counter because we didn't have a veterans day discount. He scratched one of the crew members and kept trying to grt close to bite us and spit on us while saying "I'm gonna give you aids" "I'm gonna make you bitches pay"
One of the managers had hot coffee thrown back on him because it "took too long only to taste like shit" (it's taco bell coffee what do you expect) and he got second degree burns on his neck and jaw. Same guy also tried to throw chairs through the doors unsuccessfully and was later stopped by the police, where he pulled out a knife trying to stab an officer, and was gunned down and killed. The funny thing? I don't even work in a terrible part of town. This is just normal america
God, the gall of Corporate implying it’s the worker’s fault
i feel for you :[ i currently work in fast food and haven't had anything crazy yet, but def some people getting short w/ me
If a customer began recording me, I'd walk away immediately, I hate being recorded
Bethany did so much more than she needed, she deserves more
dora do mě začala pumpovat a charile se přidala a začala se dotýkat na špatných místech
I would have just called the cops on him
@@Mr-pn2ehYou can’t, they are required to issue refunds when requested and she lied to him. Supervisors are authorized to give refunds, you don’t need a manager much less a General Manager for the refund authorization.
@GodDragonLich to be fair we never see if he had the receipt which is required for the refund
@@GodDragonLich They are absolutely not required. At least not unless that's literally in Arby's code of conduct or something, because it's not some legal requirement at all that you have to refund people when they complain about something they paid for. There is no "15 minutes or I get a refund" law. The food was brought to him, they delivered on the part of the transaction. Zero legal liability here. I worked as a manager over the entire non-grocery side of a large Walmart and I turned down refunds constantly. Extremely common in retail.
she most likely covered the short drawer from her own pocket
so not only did he waste her time and ruin her shift, he also took her money and got her in trouble for his own shortcomings
if this is true then we need to get 4Chan on this, harass this man with sleepless nights and lifetime's worth of paranoia until he goes back, apologizes and returns the money twice the amount he got back originally, sickening
@@casper2694yes. if your till is short you have to pay whatever isnt there. its the stores, and without paying you can get terminated. so its either pay or lose your job p much.
@@casper2694Why can't we put 4chan to good use and do this? I support it
thats not true lol i worked countless fast food if its a refund it doesnt come out of anyones pockets. even though he was being an asshole, they could have processed a refund n got him out of the way quicker.
@@bigmayathe company policy at Arby’s doesn’t allow them to process a refund, she literally has no choice and probably no controls on the system to process the refund
I work as a manager in a retail store and I genuinely love these kind of interactions. Telling angry customers that they are wrong about the thing they are angry about genuinely makes me happy.
I also never understand why they say something like "I'm never coming here again". Like i could give a single fuck about that.
do also get ones that try say "I use to work here before I know how it works and you are wrong"
@@AwesomewolfpicI had a guy claim that his son is the manager at another location, good for him however that means that you have no excuse for being 3 months past our return policy
@@Shuttergun1I had an old man at Taco Bell yell at me, he said he used to be a United States Senator as if it was a flex to get me in trouble or something idek. Like maybe bro was but I can't do anything about us being physically out of food
I used to work at Ross when I was 18 and I feel you. When it was something the customer is generally wrong about, I would argue back. The adrenaline would kick in and for that short amount of time it would turn the job from mundane to exciting lmao
And then afterwards your co-workers are all on your side and hyping you up.
Also I LOVED when customers would say "I'm never coming here again".... Thank God for that.
When brand loyalty actually meant anything sure that's a threat. But everything is turning into Amazon so it's not effective these days
That money probably came out of her paycheck. So sad
That’s not how that works
Lol no
It DEFINITELY did.
But there the blame would lie with Arby's. It is their dumb policy that even a manager can't do something basic like giving a refund.
@@Ms10000123 it didn't come out of her check. That's not how it works
i hope she sees this and feels immense joy over the fact we r all on her side hope shes doing okay
She sees it. And she thanks everyone.
@@katynash13how do you know?
@@YodaOnABender source: trust me bro
@@onlyonegod701 She's related to Bethany.
@@YodaOnABenderI’m her mom. She’s not allowed to comment due to company policy.
As a KFC worker my heart goes out to everyone in our position. Dealing with customers can be very soul draining.
Past QSR worker at 3rd place that's sadly 24/7 i bust my ass off and take way too much verbal abuse and no security which gives major anxiety and dread. sadly when the weather can play into "good" days as in the homeless stay away (given some still come out cause yea) to even new ones and you gotta play a moral game of "do i make this person starve or resort to stealing" it's a lot these officials gotta do something holy shit!
My QSR jobs weren't bad but omg the manager i wish i reported for being a bitter old dick to then public transport screw me at the other kinda sorta and miss that bomb company discount and being at places that close omg!
Well get the food orders correct and out faster! And guess what? You all won't be dealing with angry stressful customers. Why do you all think half of those people are going to fast food places? They're tired, on a 30 minute lunch break, and/or too lazy to cook their own meals at home.
I shouldn't come to your KFC and get a order with burnt chicken, lumpy mash potatoes, and cold wedges that I've wait 15 minutes for on my 1 hour lunch break.
@@disguiseddv8ant486if you don’t want to wait, bring something to work with you
@@disguiseddv8ant486low price low quality what do you expect? the food is good for what you pay for and if you don’t like it don’t go there
@@disguiseddv8ant486what kinda kfc you goin too my man?😭 you fasho cappin. I work at kfc and we don’t even sell wedges no more. And hello??? The chicken is freshly made and cooked in a pressure cooker, it takes 20 minutes for it to be fully finished. You think delicious chicken just appears outa thin air. Get yo old ahh outa here😂😂
What a sad situation. It's frustrating how some people act so entitled. The fast food worker was just trying to do her job, and as you said, errors can happen. Absolutely no need for filming and attacking someone over a small issue. Fast food workers have it hard enough already.
she's still just trying to do her job.
a rule of thumb everyone should follow is if someone is trying their best to resolve an issue, then why the fuck are you mad or yelling at them?
it could be the most backwards ass company rule there is but if the person I'm on the phone to is just a cog in the wheel, why would I pry out that cog instead of contacting the engineer?
Absolutely 0 reason for the dude to act the way he is. He and possibly yourself is part of why the world is so bitter and negative. Putting down those trying to help you due to inconvenience from a corporation but taking it out on the guys who's job it is to try and help you
it's fucking gross and I don't even work in service industry anymore.
Shit happens. The guy in the vid needs to grow the fuck up and stop being an entitled man baby. Can she give a refund? No. Why? No general manager. She can give him his food? Yes. Take the food and complain to corporate for the feasibility of a refund.
It's that easy. @@disguiseddv8ant486
@@disguiseddv8ant486Get a grip.
@@disguiseddv8ant486what are you waffling about?
@@disguiseddv8ant486never ever justifies treating someone like dirt. Also, grow up. 15 minutes isn’t much. If you are worried about losing 15 minutes of your life, you are a sad individual
@@disguiseddv8ant486 What he's asking her in the video is something she's stating is out of her skillset, she's offering a solution, he's not accepting it. You can't be serious
Not only will she get in trouble for taking money from the register, but also her car times will be high and not be up to standard because he decided to hold her up in the drive thru and not come inside at least. Plus, the people behind will be upset and short because, most likely, their food is done and sitting there waiting to be handed out. It's all around a lose-lose for Bethany, and I feel for her.
i hope she sees the support shes getting cuz she deserves it
She sees it and she thanks everyone! She’s just not allowed to comment due to company policy.
@@katynash13 realistically she wont see this
@@marquisdelafayette-xe1htI’m her mom. She sees it. People have been messaging her, calling her work, and visiting her at work to support her.
@@marquisdelafayette-xe1ht well we saw it an we're not even in it. let that sink in.
@@MrLondonGo were subscirbed to Charlie. We see everything he wants us to see about everyone she might not be subscribed to him, and likely isn’t.
Props to Bethany, incredible patience
Her patience shouldn't be used up by a-holes like this guy. You're not wrong, I just want to remind people with lots of patience that it is valuable and most people who are willing to test it are not worthy of it. It wears thin eventually, especially if no one's there to remind you of this.
Bethany handled this so well. Deserves a raise.
She did. I can feel her pain. Had she more courage though she should have threatened to call the cops on him for obstructing business, but who knows if that call would have gotten her in worse trouble.
They building fast food workers tough these days ahaha
shoutout bethany
She’s probably gonna get fired
@@Grin-lv2vcUnlikely. If she put in her own money to cover the loses then nothing happened.
It’s like people don’t realise life is so much easier if you’re just nice to people. It’s not difficult
As a former food service manager and employee, I can’t even fathom the number of times I’ve bent or broken the rules in order to make an angry customer leave. They never appreciate it, and I’ve been lucky enough to never get into trouble myself for making that choice. I can’t speak for others. Different companies enforce their policies in different ways. I hope that nice lady doesn’t get in trouble
I hope Arby’s goes out of business for understaffing while overcharging for the food. Then denying people refunds when they can no longer wait. Garbage
@@mikefrommie you’re definitely the guy in the video
@@mikefrommie Looks like your video did get popular on tik tok, just not how you expected.
The problem is they don’t teach you or tell you that you can call the police. You are only required to do what the rules say breaking them to make someone happy like refunds you can’t will only hurt you
I work at a McDonald’s and there are so many times that someone’s insisted that they got something they didn’t pay for and we gave it to them just to get them the hell out.
I really hope she didn't get in trouble. She was being harassed and belittled. Not only that, he was holding up the line and hurting their business. It's absolutely ridiculous
She won't get in trouble if the franchise owner or upper management has any sense. She handled it the way she should have. True shift management are people who can exercise proper judgement.
She didnt. Shes my sister we both work here. Everybody is taking up for her
She didn't follow protocol and really messed up this customer interaction. She should hopefully get reprimanded, or fired if this isn't the first time.
She should. Hes completely in the right. She wants to give him cold food he spent 20 dollars on and say they cant give refunds when they can. Its not against policy. She offered to let him sit in line another 15 minutes or eat cold food....id be pissed.
@@MatthewNope bait harder lmao
I'm in college and work fast food part time. There's a strange societal enigma that makes people think that fast food employees are subhuman. So often I get told the nastiest things for little reason.
literally the worst lol
had a 30 year old woman curse me and my other 16 yo co-workers out because she got mad at us for giving her one less fish strip (it was at the bottom of the bag)
Yea worst other working people get angry at me for some reason to older people thinking cause their old they can get away with being mean. and omfg people need to hand cash to people and not toss it to us that shit is annoying and gross! i simply put out my hand and still some people complain not knowing i got like 4+ other task to do!
And consistent state of mentally prepping for what might happen since me and whatever co-worker i'm with are left alone with no security!
i had a customer tell me to kill myself because she thought i put my hands inside of her food bag. all i did was drop the napkins into the bag while in view of the window. i also make a point to wash my hands every ten minutes or so. @@suetan
I had a woman literally dive bomb into the front of line, nearly hitting the store because she wanted to order another medium fry.
I told her that I could not do that for her, you have to go and wait in line like everyone else and she flipped shit on me. It is actually insane how entitled some of these people are
@@bendover5438Yeah it's absolutely ridiculous. Worked at McDonald's for 9 months and almost got into like 3 fights cause of customers trying to start stuff like come on it can't be that serious 😭😭
Poor Bethany, the biggest case of "I wanna end it all" face caught on camera, hope she's ok
LETS GOO I LEAKED NIKOCADOS PATREON ON MY PAIGE
dora do mě začala pumpovat a charile se přidala a začala se dotýkat na špatných místech
@@iwtv2 dora do mě začala pumpovat a charile se přidala a začala se dotýkat na špatných místech
Yeah I hope she's okay too.
I hope she doesn't get severely punished for giving the money back to him. She really did look so fed up with it all
Bro is going crazy on his tiktok saying Charlie is a racist and explaining how Arby’s can give refunds 😂
And that it’s a hate crime 😂😂😂
Lmao
Not surprised he called the race card
@@jhoughjr1 Yea pretty typical
How do we know his race?
She handled this situation a lot better than I would have. Respect to Bethany.
As soon as he said he won't leave and make the long backed up until he gets a refund I'd simply say "then I'm calling the police, you can explain to them why your trespassing on this property cause we're now gonna refuse service. Good luck"
@@delee8407 I'm afraid only that manager that can make a refund also is the only one that can refuse service
@@delee8407girlll yasss
Yep and I bet she paid for his meal herself to not get in trouble for giving refunds.
As a customer service and food industry worker, I can speak for most of us when I say we deal with entitled people all day, every day. It’s so exhausting. All that stress for a mere $400 a week.
And for everyone in the replies thinking $400 for a 40 hour week is a lot, I’m 16 and I pay for my own things (like food) and saving for my apartment, so it’s barely enough to survive.
400$ a week???!
@@ヤナ-w4zthat’s not unusual a friend of mine made nearly 500 last week by covering their shifts so he can pay his rent.
Your getting paid $400 for this?
Lucky.....
I don't even get 300
@@camoking3609they prolly don’t have taxes taken out of their paycheck or are an assistant manager/have had multiple pay raises
I used to work customer service at a major retail chain. That job ate away at my faith in humanity.
I have no idea how people can endure that while also getting paid so little.
They either have no options or are trying to get out but it takes time to get certification
Survival and having a support group makes it more sufferable
Alot of people often don't have a choice but to put up with abuse and mistreatment because they don't have the qualifications to get the job they want. So even if the pay is low there are no better alternatives.
@Peoplepease this is only something some fucking idiot who has never held a job in their life would say, and it shows.
Circumstances. Lack of options. Necessity. Fear. Welcome to the current dystopia.
I worked for blue cross customer support on the phone, and I had a guy say he hopes someone blows our workplace up, because an offer he wanted wasn’t available in his area. Crazy people.
The guy that recorded this is so disgusting, she offered to replace his meal and he still gave her a hard time
dora do mě začala pumpovat a charile se přidala a začala se dotýkat na špatných místech
l produce greater videos then charlie
great observation sherlock
@@Methamphetamineistunnecessary
@@Abujabnil.1 co se stalo?
This wasn't about the refund but the power he thought he held over her.
As someone who’s been in Bethany’s position, it’s hard to take them seriously or take it personally when they go off like this. We’re getting paid to listen to their shit. So we go through our NPC voice lines about giving replacement food or whatever
Nah, I would be bothered having customers go off on me, calling me names, then saying they're gonna go to a manager because of something I didn't do. Publix is a trash company too so they'll always side with the customer and it's my fault they were out of products that I can't order and they wouldn't accept an apology. Don't work for Publix, it's a horrible company.
i've definitely laughed in customers faces before when i worked at dairy queen. it's ice cream. like be happy y'all lol
Currently work for publix, this is true@@jacobfromallstate4963
@@jacobfromallstate4963 I’m not in America so tbh idek what publix is lol
@@valth1015 minute old bot channel 😂
I work at an arbys. I work drive thru maybe 50% of the time. The amount of pissy, childish people I’ve had to deal with is crazy. Been cussed out over asking what drink order someone wants, been handed a coupon someone licked, verbally berated after telling someone we were waiting on chicken to cook, and told to go to hell over prices that I don’t control.
If you ask nicely, and you’re not a dick, i will do everything i can to fix whatever i messed up. We can in some cases refund orders if something is messed up, like if you ordered a sandwich and we gave you the wrong sandwich or put something on it you didn’t want, we can refund or replace that specific sandwich. (Usually we will not replace a whole order). However, some districts are more strict about refunds, discounts and voided orders. This girl may also just be a shift manager, and while shift managers can give discounts and refunds (at least, at my store in my district), she may not be allowed to without authorisation from her assistant or a general manager. Most of the time on a night shift, which is what I assume this is based on how dark it is outside, the GM or an assistant will not be there and it’ll just be one shift manager running the store.
Also, that man is sitting in the drive thru, potentially holding up the people behind him, and running up their drive thru times. If someone did that to me I would have not been so graceful about it, let me tell you. That is genuinely the most selfish, “me me me!!”, childish bullshit you could ever do. If that happened in my drive thru that window would’ve been closed the second he pulled out the phone and started recording, cause ain’t no way I’m dealing with that shit.
We should get rid of the whole "The customer is always right" mentality, the full quote is literally "The customer is always right - in the matter of taste" Being in fast food, I feel this so much, I hope she's doing better knowing people are on her side.
The phrase isnt for customers. Its for the company when developing their services. Customers often ask for a certain bbq sauce? Then we make sure we buy in enough. Customers like wiping their shoes before entering the restroom? We make sure we have that thing.
"Customer is always right" is never to be used by customers when they complain.
@@shaleko yep
I work in a supermarket and it's the same kinda thing. Customers will completely insult you on a daily basis and you can't say shit back or else you'll get punished. This country encourages being an asshole, and I fucking hate it.
@@nathandrake9737 hold on, on a daily basis? I've heard of it being bad, but I wasn't expecting it to be THAT bad.
Welcome to America.@@tiagobelo4965
If you ever feel pathetic some day, just remember that goblins like this still exist
to be fair fiteen minutes depending on the size of the order is way to long
LETS GOO I LEAKED NIKOCADOS PATREON ON MY PAIGE
@@tonypringles2285 15 minutes is not that long, he won’t starve to death because he had to wait 15 minutes for a Arbys order.
A lot of fast food places are understaffed anyways, so it would make sense
@@Pastellera2video first mistake he made was going to arby's lmao
Not goblin, just uneducated. If he paid with card he could have contacted his bank.
You helped her by doing this vid. Well done sir.
LETS GOO I LEAKED NIKOCADOS PATREON ON MY PAIGE
Not really. Charlie just doxxed bethany's name to 14 million people. For no good reason and remuneration. he couldve bleeped it.
@@iwtv2what videos?
@@iwtv2joined 11 minutes ago is crazy
dora do mě začala pumpovat a charile se přidala a začala se dotýkat na špatných místech
If he's that unwilling to leave the drive thru, I would have called the cops for trespassing
As a person who worked at Popeyes, that shit is MAD ANNOYING. The GM has to count the money made, if it’s short, cashier gets backlash for missing money. Even if you mention they wanted a refund, you still get in trouble. I’ve seen coworkers get part of their checks cut to remake the money, and myself included. Idk if that’s a universal thing. Regardless, refunding if you’re not a GM is one of the biggest no nos a cashier can do
I mean when the register was over by $2 the GM complained, abandoned change. When it was short by like $20 because of an improper invoice for a toilet, my GM blamed everyone but himself.
Sure it differs with work places and sure the amount matters given to take (haha get it missing money) but yea walmart don't play so for real don't try it with them to most places QSR's mostly to convenient stores got tons of camera's mostly aimed at the register so why even bother!
My store can do refunds just we need the receipt which as a code we need current store has it where the managers numbers are needed.
They legally cannot take from your pay lol
@@justindoucette9242 they often do anyway though
Ummm THAT'S ILLEGAL GET Y'ALL S LAWYER
As a teen whos worked fast food, other cars get theirs first because we bag the food that we have up. If you order a less popular item, we make it to order. We give out the food we have up cause there is no reason to let food go cold or more stale so we can make you feel special. This sort of thing happens everyday where people treat us like dirt because their fries weren't the perfect temp or people just straight up change their mind because they don't care or they think its funny to make our job harder. Thanks for sticking up for us man
This ^^
I’m no longer exhausted from work, it’s the people that exhaust me
Do y’all get mad if we come back and ask for fresher fries? Or y’all just like whatever sure about it? Lol I only ask cuz it happens a few times to me and I always feel bad having to do it 😂
@@ZinalaG59 personally just be nice about it, too many times people came back with an attitude or ask for it early “can I get fresh fries? I don’t mind the wait.” But if they give you attitude they definitely had someone before you that was a pain in the butt to deal with.
@@solxce yea I’m always nice about it especially with fast food and retail employees. I just hate to be made out to be a “complainer” if I ask for it lol it’s just a me thing I know the employees are probably not like that
As a fast food employee of 6 years, I can sadly say that shit like this is so common of an occurrence and each time it happens it just drains away a little more at your soul. My heart goes out to all my fast food brothers and sisters. EASILY is one of the toughest jobs to deal with on the planet for SO many reasons. I'm so thankful that Charlie is someone who stands with workers like us and is truly appreciative of what we do/hurts for us for what we go through. Much love, brother.
bro get a new job it's not worth it my God. I couldnt do 6 months at mcdonalds without being drained idk how you manage 6 years
I've never worked fast food but it doesn't take much to realize how overworked you guys are, and how much shit you have to take from entitled assholes. My mom worked in fast food growing up and it would stress her out so much. All it takes is the smallest amount of basic human empathy. I appreciate the work you do for whatever it's worth.
@@picxal1948As a former Sonic crew leader I can confirm that "overworked and underpaid" is a very real thing
It's the clientele. The cheaper the products sold are, the worse the customers are. The poorer someone is, the more likely they will be stressed, uneducated, and trashy. Dollar stores have the exact same problem as fast food. They both attract the poorest and most classless people. If you don't want to deal with that, you gotta work for a company with high class, high dollar customers. Or just don't work in an industry that works with the public.
@@justaregulardude895 What you said is insanely ironic considering how trashy of a comment it is. The veil isn't very thick. Have some class.
Genuinely, being in fast food just becomes so much worse every day because of people like him. Stay strong beth.
As a McDonald’s employee, this is is exactly why I work in kitchen. Not having to deal with customers is a huge bonus but I do feel bad sometimes. Customers think they know more than they actually do and believe they are right against people who work at the place
Yeah. A customer made a coworker of mine cry. This older lady ordered a chicken sandwich except she said it looking away from the cash register so the person couldn’t here, and when they apologized and asked if the customer could repeat herself she said she wanted her order cancelled and was going to take her business elsewhere.
I worked at Wendy's back in 2014 and had a crazy lady come in and call the cashier a hard R-N word. Most people are great but when you serve SO many people and interact with so many there's always one or two every day who are brain damaged. These people's lives are so trash they have nothing better to do.
This is why I changed my career from sales to service. I love customer interactions, but I'm telling you people tend to be in a much better mood when you bring them their beer vs when you sell them a shelf!
i always loved the customers who say "you can do it cause I use to work here before!"
When I worked in McDonalds, I worked just about everything but yeah, I had better days when I was in the back.
props to her for not just shutting the window and ignoring him
that would be better than wasting time talking to that attention seeker 😂
@@Realaccount29l993Honestly, I’d agree but, how crazy people are nowadays with shootings in irrational situations like this, I would try my best to make sure that I don’t make the person even more angrier. Get them on their way as safe as possible.
@@SmileyAdventuresi’m closing the window and calling the cops to have his dumb ahh trespassed, i cannot be paid enough to handle this after working in a busy restaurant for a few months 😭😭
@@eagle56786 literally though
That would’ve been way better and perfect
Years of experience in retail has taught me that the only way to handle a situation like this is to get right down to brass tacks and say something like “giving refunds requires a code that *i don’t have*.” That’s the only thing that’s ended up working for me
why would you scam people tho?
You are not supposed to touch dogs there @@MatthewNope
@MatthewNope it's not scaming they aren't getting anything out of it
@@MatthewNope You need to go look up what scam means. And even if Arby's is scamming people, why would you place the responsibility off a whole ass company on her?
@@klyxx8990 It's a bait for a low life troll don't feed in.
"i want my food ive waited 15 minutes"
"here you go"
"i dont want it anymore. give me my money"
When I worked at burger king, we had a grill fire and I was told to evacuate the customers. One of them demanded a refund and a gift card because she didn't like how I told them there was a fire and they needed to evacuate. Her husband later apologized to me and said she does this everywhere she goes.
Bless you for your patience
Poor man
Poor man
I had a coworker like that. He himself wasn’t bad but he would constantly tell us stories about his wife complaining in public and how embarrassed he feels because of it. Those feelings of regret and despair he has every day must be unbearable
I really hope her GM is understanding and doesn’t punish her as much
I don’t think they would punish her, if there one good thing about social media it’s that now days companies know better than to go against the public opinion on things like this
@@Resyektt hopefully but some places can be cruel
@@deadinside1777a lady at a Waffle House was defending herself from a fight in the restaurant and everyone was on her side when the video went viral and she got fired and blacklisted from working at another Waffle House again
Crazy how she’s the one getting punished
I got fired for doing exactly what she did. This was pre-Tik Tok, about 2008. All I wanted to do was stop the yelling and cursing inside the restaurant. I gave the woman her money back out of the register, I kept her receipt. Was told "No wonder you all have dead end jobs" on her way out as the exit zinger. My register was short by her exact amount. I told my GM that the money could be taken out of my check, I just didn't want the kids to keep hearing that language. I was told that wasn't my decision to make and was immediately terminated. I appealed to the district manager, she thanked me for giving her my name to add to the "do not allow for rehire" list. $15 and up shortages were auto-termination.
Takes me a couple weeks to get into another job, that job holds the first paycheck, rent falls behind, lose my apartment, move back in with parents. ALL over a couple nasty roast beef sandwiches, fries and drinks.
Edit: Got back on my feet about a month after, just showing that there are consequences for actions, even the ones involving doing the right thing. Justice is fake in the working world.
You cannot pay me enough to work in fast food or retail again. As one Bethany to another, I feel her pain
The Bethanys are a hive mind, as in synch as they are supportive of each other.
sameeeee
ive never had this experience in 2 years of working fast food in 3 different places, except the time someone called me the FA word because i accidentally had him wait 10 minutes for his change, which i totally understand.
dollar general is a different story, hell the employees there were worse than the customers themselves
Don't worry, they won't pay you enough either way
I worked in a McDonald’s for exactly 1 day and quit. That’s when I decided to study, get a few IT certifications and pick up a remote job. Best fucking decision I ever made. I absolutely feel for the fast food workers and I only needed 1 day of experience in a McDonald’s to realize that isn’t for me 😅
ive worked in fast food for a few years now. i try my hardest to never appease these kinda people because it just reinforces this kinda behavior. never go against your refund policy. tell them to leave and if they dont, call the cops
I work in fast food, had something like this happen to me last night. I don't understand why people think they can treat us like trash just because they've paid us.
Because shit like tiktok and snapchat have given too many people an inflated sense of self-importance. It basically main character syndrome on a generational scale.
Correction, they didn't pay you, they paid the company you work for.
They didn't even pay you bro that's the saddest part.
who then pay her. let's not be pedantic@@SekiberiusWelkesh
As someone who's also worked that job, because you're representing the company that pushes you guys to do this kinda stuff. If you're called out on it accept it and apologies. Don't get your back up because nasty business practices get you put on blast. Its just a job.
I know deescalating these situations is the most important thing, especially because you have no idea if a customer will suddenly become violent (I have actually had somebody lunge over the counter and try to grab me literally for “taking too long”) but it still bothers me SO MUCH that employees are forced to concede to this kind of behavior and end up showing these awful people that their terrible behavior will be rewarded. It just teaches them to do the exact same thing next time so they get their way.
Hear, hear! 👏🏻
just oversized toddlers really
Same. Honestly I’d respect a business that has a policy where an entitled costumer becoming irate can get them trespassed and kicked off the property.
I know they're rare, but I do enjoy when the employees get fed up with a lot of nasty customers overstepping boundaries and start throwing hands.
@@JustWowNick That is the ONE thing I've loved about working at a gas station compared to other forms of retail. The customers that go in there and throw a fit to try and get free stuff and all I had to do was tell them to leave or I would call the cops (Had the right to refuse service to anyone.)
Meanwhile they go to Wal-Mart or any other big name retail store, their fit gets rewarded with a gift card and a manager coddling them like they're a toddler.
im so thankful for your videos standing up for people in customer service. ive had too many breakdowns dealing with stuff like this, and i was known as the happiest most optimistic bitch in my store lmao but it broke me too
As an Arby’s employee, I can confirm this is actually quite a common experience. Not like a daily or even weekly thing, but it’s quite often you get people who complain about service times. My guess, is they probably forgot to drop some sort of food in the fryer before making the order, which can take up to 6 minutes to cook. They might have been done making the food, and while bagging the order noticed they were low on fries or something. Not to mention this process can take much longer if there is more costumers, especially considering usually only one person works drive through by themselves.
This exactly. They might’ve had some dipshit on shift who wandered off without checking to see if they’d dropped something like chicken(we’ve got some of those at my store 🙄), simply got super bogged down by orders and forgot they had someone pulled, and/or only had 2-3 on shift and got overwhelmed. It’s happened to me once before, I felt super bad about it but they weren’t mean about it at least.
Happens all the time. The friers can't always hear the window people when they call out the orders, or the people dining in order more than was expected and suddenly all the fries and motza sticks are gone :(
I will say, I rarely go to Arby's, but it's by far the slowest of any places I've been to. I don't complain though.
@@jakeifraimov3430 most arbys, at least in my district, don’t get barely any business. The one I work at is an outlier, being that we make 1.5m a year, which is high for arbys standards.
The problem with barely getting any business is employees generally don’t really know how to handle themselves during rushes, and almost all the food has to be dropped to order, including chicken which takes 5 minutes to cook. That can significantly slow down times. The few times I went to a lower volume store to help out their drive thru time were about 280+ second averages, and they regularly had over 70 cars waiting 6 minutes or more.
There is no excuse for a restaurant to run low on anything. That only happens when things are not being managed correctly. That is totally unacceptable. I have worked at sit down restaurants and fast food. We would always get deliveries twice a week so we were completely stocked.
I remember ordering almost $40 dollars of food for several people at Burger King just to arrive and have them tell me that they were all out of meat and fries. I was pissed because the food had already been paid for and I had to wait the next day to get either the food I had ordered or to wait several days to get my money back through the app. It was late at night and everything else was closed so we didn't get to eat that night. The next day I went into the restaurant and showed her my order and she gave me a nasty look and had a very bad attitude. She acted like she didn't want to make my order I was supposed to receive the night before.
Poor Bethany :/ my heart goes out to ya. No1 deserves to be put in this position. To get yelled at or put on blast online. Even if everyone's on her side some people don't like being the center of this kind of attention . Hopefully she's doin ok
She’s pretty embarrassed about it, but she’s ok. People have been visiting her at work and sending messages 😊
@@katynash13 thats good to hear. Hopefully she gets a raise or something out of it :p
I used to work at Arby's like a little over a year ago and holy shit fuck these kind of customers
@@JasonVoorhees10100 I doubt she would get a raise for this. In the companies eyes she broke the rules and gave him a refund, leaving the till short. Now if the general manager is decent they could maybe approve the refund after it’s happened and the till wouldn’t be short but that is only possible if he paid cash in the first place. They have a video of her breaking the rules and some companies will look at things like what she did as similar to stealing, she removed money from the till.
Giving the dude his money and immediately dropping a politeness was great. "Get out of our drive-through." Hell yeah.
I've done this bartending I'll pay out my own pocket and tell them to fuck off lol
@@thecalham"sir, the rules say no refunds for this, but you've gotten to the point where I'm more than willing to refund you out if my own damn pocket just for the privilege of not putting up with you, so get out of here."
Bethany is such a good person for putting her ass on the line and going against the code for some jerk bag like him. Mad respect for her to do what she needed to and keep the day going
Having worked fast food for almost two years at one point, I wish I could say this was out of the ordinary… maybe we don’t get recorded all the time but people act like this all the time. People just don’t understand fast food or customer service workers. I think people just need someone to punch down on, and they have to go do it to someone who can’t argue or fight back.
I'm better than charlie bots be like
Back in the day I used to work at a gas station. One day I was working by myself because the other person called in sick and some guy came in wanting propane. The thing was, the propane was outside and I couldn't leave the store unattended to get propane(for OBVIOUS reasons) which I explained to him. He didn't care. He stood at the register unwilling to move and threw the biggest hissyfit ever. So after a few minutes I gave up and kicked everyone out of the store so I could get him his precious propane. The remarkable thing was, after I got him his propane and walked around the corner to go back into the store I heard him talking to his buddy joking around saying something like "Sometimes you gotta go into N-er mode to get stuff done.". Which is to say, he wasn't even really upset. It was all just a deliberate ploy so he could get his way.
@@BrandonHeat243that’s fucked up he thinks he can treat you like that. If I ever saw him again I would go out of my way to make his life hell. He isn’t even grateful for what you did!!!
Shiiiet I've worked in customer service and I had no problem telling people how wrong they were it they brought bs my way.
That's why I believe fast food work shouldn't be minimum wage, it's literally like tryna work in the military, lol
she should be general manager with how calm she is during such a stupid situation
Every beth ive met has acted how shes acted. We need more people like her 💓
There should be some kind of law against attempting to weaponize social media against people in the real world.
Definitely
Needs to be illegal to record people in public like it is in places like Germany. Maybe bar public servants like police officers, bcus yknow corruption and stuff. But even that could be solved with better body camera requirements for cops.
But then liberals can't cancer culture. Remember that they weaponize it more than fundy right wingers.
@@chromberries7329there need to be stipulations on that though. Plenty of creators (myself included) make content in the public and people just happen to be around. If there were laws saying no one can be filmed in public then more than half of RUclips and many television shows would simply cease to exist. If we do this, it needs to have a “malicious intent” clause attached.
No, because then you won’t be able to do it if it’s warranted. Then channels like this go bye bye and think of all the idiots it’s exposed.
One time my dad and I went to go get some ice cream and the lady that took our order informed us they were all out of a specific topping that we asked for.
When we laughed and told her it was okay she literally heaved and sighed in relief and thanked us over and over for not giving her a hard time over it and told us she usually gets customers that yell and scream at her constantly for such things. My heart broke for her tbh I hope she's doing okay right now
It's awful that Fast Food workers go through this shit on a daily basis, props to you and your father for not acting like jerks
@@Slenderslayer351 My dad was mad on her behalf. Constantly reassured her that she was more than okay and that kindness and understanding was the bare minimum. We joked and laughed with her to make her feel better and throughout the ride home my dad kept complaining, "Who the fuck yells at someone for being out of ice cream toppings?". We still joke about it to this day. If I ever see the ice cream lady again I'm going to thank her for all her hard work.
@@nicknackpaddywacks I'm sure you two made her day, and I can agree with your dad, like who does yell at someone for something that isn't in their control or their fault
@@Slenderslayer351 What's strange to me is that the people in these positions having to deal with people going off with them seem like they are in positions that pay the least. I was a medical biller that on occasion had to send people to collections, though often I wrote off large amounts if I could tell they genuinely couldn't pay for a surgery etc even if they didn't ask for the bill to be reduced. Even sending people to collections I got less backlash than I've seen fast food workers get for an order being incorrect etc. At the time I was making double what my friends in fast food were making and billing people for thousands, and yet my friends got yelled at for the stupidest things but I got treated with respect, it's just odd. I think maybe some people take their anger out on them because of the way those type of jobs have been kind of stigmatized as sort of unskilled easy work so that some people end up feeling like they are better than the people working there. When I was growing up a lot of adults around me talked about ending up working in fast food like it meant someone had failed to get a good education or were lazy so they were unable to get higher paying positions. Luckily the adults around me didn't think it was okay to treat the people working these positions poorly, they thought people working these positions should be treated with more respect if nothing else because they saw the jobs as being underpaid for as much as the people had to deal with. It's ridiculous because most of the hardest working people I know had to work a lot of minimum wage positions including fast food.
@@nicknackpaddywacks It is definitely a shock when you first go into working Fast Food. I never realized how many angry and entitled people there were until I got my first job at Jack in The Box. I've had a customer screaming and throwing things at me and my employees because the cook accidentally put mayo on his burger when he asked for no sauce. We would have gladly remade it for him but he came in yelling and cursing up a storm.
I hope Bethany has a good day today 🥺❤️ being a service worker is hard because of people like this and I can tell you rn she probably went to the bathroom and shed a few tears. It's mentally exhausting.
She should’ve called the cops
Remember folks, whenever someone starts to record you and ask "what's your name?" you have absolutely zero obligation to stay being recorded or give them your name. It's perfectly fine to tell them to keep it pushing and keep doing you
From all of these customer freakout videos it seems people get pressured by the camera or an "I might report you" to participate. But your companies policies are your companies policies and they'll have a damn hard time trying to fire you for enforcing what they pay you to.
LOL you can record anybody and anything you want out in public. Just because YOU don't want to be on camera.
@@Asymmetrical-Sagginthey didn’t say otherwise
@@Asymmetrical-SagginIt’s really not public property, this is a business establishment with owners, not a public park.
@@Asymmetrical-Saggin Where in that comment do you read me say it was illegal to record people in public?
@@billbill6094 Forget them, morons can't read.
How badly I have the burning desire to create a TikTok account just to dunk on this guy. What a garbage human. As a previous fast food employee, my heart goes out to Bethany for having to endure that suffering. Hope she is doing well. Bethany you are a saint.
Lmao do it😂😂 I'll follow
u should! he’s trying to claim anyone who doesn’t agree w him is raci$t now and he aint do nothing wrong!!!
I agree however if I were him and pissed I'd go to leave a review on yelp or Google instead of cry like a baby at the window cuz that accomplishes nothing.
Then you wouldn’t be any better than this guy 🤦♂️
@@Pizza21002I can see that. Make a genuine review of what happened telling it took 15 minutes. And if you're lucky somebody from corporate will reach out and give you a refund.
And if the person at the window didn't gave me an attitude I wouldn't even mention their name.
Anytime I have a problem at a restaurant and do a review, I try and take into account any issues that may have come up like the fryer wasn't working or they are waiting for a delivery.
Many times I have an issue because the place is understaffed and I mentioned that corporate should be hiring more people. Even though I usually can complement the workers on trying their best and place the blame on not hiring enough people.
He's angry about not getting his food fast enough so he's making sure nobody else does either... What a guy
This is the opposite of that guy that was angry they got his order done TOO fast 😂
As someone who just started working in fast food and got sent home YESTERDAY because I was crying thanks to a rude customer, it makes me happy knowing at least Charlie understands that I'm a human being
Edit: for those being rude, keep in mind that it was my second week at my first real job and I have extreme social anxiety. You're making judgements on me based off of the fact I cried ONCE because I was overwhelmed, and I only gave the bare minimum of my story.
For the record, I have been much stronger ever since the experience and haven't come anywhere near tears in far more stressful situations, so I have learned and grown from it, as all humans do.
And for the people defending me/sympathizing with me, thank you. You don't have to do that but I appreciate it. Being insulted behind a screen doesn't affect me like it does in real life, but I'm glad some people still care
Cry lol
Pats. Hopefully you keep working there. It's a long way to go from now to a much stable life as an independent individual.
@@shelby5809tf is wrong with you, definitely got bullied growing up
Been working fast food for a couple years now and you deal with these people incredibly often simply put if you can’t handle that you might need to find a different occupation or work BOH not saying it’s not ok to cry bc trust me I’ve been driven there too
@@necroshq1448lol they said they just started working there yesterday its a new experience that doesn’t mean they should just immediately find a new job
0:19 the look in her eyes and massive sigh, as someone who used to work in Starbucks I felt that
If anything I hope this TikTok would help Bethany exonerate herself to the GM if they came to see what happened, because this guy was genuinely holding the restaurant hostage in a way. The only options she had was: 1) wait him out and hope he doesn't become violent or have the line back up so significantly that it screws up the entire night, 2) call the police because he was just loitering and harassing at that point, or 3) give him the money and end the situation quickly so business can resume. She made the right call, and hopefully her upper management recognizes that.
I use to work with Bethany at that Arby's, she's one of the sweetest people in the world and a very hard worker. I can't believe someone would be such a jerk to her
She handled it way better than I would have. She was super sweet for sure.
Really, when?
So sad to this dude, bethany really was probably one of the nicest co workers and never let anger get to her
Please share this video with her and show her how much she's appreciated
Considering there are 400 million people in america and 1 million people watched this video, the chance that anyone watching this video would know Bethany is 0.25% which is impossibly low. You are lying. Edit: (I kept it as 1 million people despite the changing view count because this person commented before 1 million and I made I more generous by assuming everyone watching this video is American. Even with much more generous values, it is still impossibly low.)
p.s. If you think that isn't impossibly low, I'm not talking about each individual watching this video when I say 0.25%. I'm talking about every single viewer.
15 minutes in a fast food line sounds like the quickest trip to Popeyes I've ever experienced
This literally happened to me a few days ago at a different restaurant. I ordered something pretty simple and some people who came after me got their orders first so I asked where mine was and turned out someone accidentally bumped my order from the machine they use to read orders and all I had to do was give them the ticket and I got my food in just two minutes...didn't need to have a conniption over something that is easily resolved.
Wise
I work retail at Walmart and have worked a food service job years back as well. I know what these poor folks have to go through and always try my absolute best to treat them with as much respect as I can. When sometime goes wrong with my order, (Like getting the wrong food) I honestly ask myself if its even worth the trouble to go back, usually I just eat the food anyways. I remember one time I was eating inside a McDonalds and I got the wrong burger, since I was right there in the lobby I mentioned it to the lady up front and just my approaching the counter with food was enough to make her stressed and anxious. I reassured her that it was just an honest mistake and that I make mistakes at work too. She looked so relived that I wasn't gonna scream at her she was almost in tears. The repeated abuse these garbage "customers" put on people is criminal.
It honestly kinda makes me worried since I’m applying to a McDonald’s currently, I have shit anger management so I know imma get pissed of I’m disrespected like that
I just love the "I don't have the time for this" kind of people, because clearly they do have plenty of time to complain and "explain" to you how they don't have time to spare.
Honestly I would have let him sit there until his phone ran out of storage 😭
I’d wait for like an hour before having enough courage to go up to someone and mention the problem, how can some people not only do all this, but also post it online is beyond me
How much was he arguing for anyways. Looked like $8 or something.
@@TheCommanderTaco man, I wouldn't even make that kind of scene over a Benjamin. Much less spend half an hour of my time, going over time on my lunch break, to cause a scene over 10 bucks. Our time and stress management should be much more important than that. Some people seem to just DEEPLY desire being mad, arguing, and dragging others down.
Charlie is one of the few youtubers who still remembers what its like to be a human
As a Chick-fil-A employee who just wants to die sometimes I salute Bethany. Give them an inch they demand a mile. And we happen to have “second mile service” so it’s often expected of us to do ridiculous things for the sake of the customer. I’ve had things thrown at me, been cussed out, and someone even tried to run over my foot while speeding away after I told them they have to order with me, and the menu screen cannot take orders.
GOD i was a starbucks worker. chik fil a and starbucks workers r held to the most stupid standards. dont tell tiktok about the new starbucks hack-- all u have to do is throw your drink down on our counter and even person at window has to drop their shit to help you. good lord we get trained to be treated like shit
Ok cool.
just sue them
Thats horrible, evrry person ive ever met at chicfila is so sweet, we dont deserve you guys or your tasty sandwiches.
@@taeveo9471you’re the problem
"what are you late for the stupid store or something" yea that was a good one charlie
One time at starbucks, a lady raised hell because her tea "burned her tongue". No shit lady, it's hot tea. Do you know how to drink a hot beverage? The absurdity of these customers is just astounding and often times you really just want to tell them off.
wow 😭
Sounds like someone who only ever drank iced tea, and after seeing people drink tea in some show she decided to give it a try.
Why she'd do that at Starbucks of all places is far beyond me.
I used to work in a call center for tech support for a telecom company and I would rather be CBT'd for 8 hours than taking another call, and that was over the phone... I can't imagine having to deal with people like this face to face.
I spent 4 years working call center tech support so I understand completely. The only redeeming factors were that it was remote, so atleast I was in my comfort zone and I had an amazing TL who understood. Working with the general public over the phone in regard to trivial tech issues is stress incarnate. I got to the point where as soon as someone became unreasonable i'd simply hang up on them, not even worth the stress. I never got called out for it since the bulk of the numerous calls weren't evaluated.
to be fair you people at tech support usually barely speak english, can't actually help at all, or have horrible phone reception
@@tonypringles2285 that's not true, even with perfect English and perfect solutions people would still be assholes
People acted like it was my fault they had any problem in the first place 😭 even after helping them
well then i guess you are safe then@@santuros
It's funny she's famous now, for having patience level 100
People need more patience omg tons can't wait 3 minutes before getting angry when things are locked it's so sad worse over alcohol of all things! older guy called me an ethnic slur over it and i played COD so wasn't phased but was like "ok nah bro you can go now"
rant over buddy @@M4TTYN
I wouldn't have refunded his money. I would have closed the drive through and called the cops.
it's situations like this that made me leave the fast food industry. This is also a prime example of why " the customer is always right" is a complete bs concept. It's always going to be a lose-lose no matter what.
The full quote is the customer is always right in terms of taste, I always use the full quote with my managers they get mad at me but too many people are buffoons in these fast food places
@@YappinStoner right lol they know what they like but nothing more. My managers used to get annoyed when I’d point it out
Honestly I’d really like to have a word with the shithead that came up with that business model
the look bethany had on her face is how i felt like atleast 50% of my time working fast food. and i can tell you it was not the job its the people.
I cureently work at a fast food restaurant, and the best time is whenever we don't have customers
Incidentally, he wasn't wrong when he said she was going to be a star. Charlie talking about her elevates her beyond the goof holding the camera lmao
.. I hate people like you missing the point your probably subscribed to the dude who filmed this.
Shout out too betheny for having to deal with this while also obviously being filmed
The funny thing is that people like this always say “I’m never coming here again” and a few days or weeks later, they come back like they never made a big deal on their order being wrong, or never getting a refund, the the fast food employees
where i work we were out of an item for one day and a lady called to place an order, i told her “Sorry, we’re out of that item” and she got pissed and said that we had “lost a longtime customer”. Not 2 hours later, she called back and ordered something completely different 😂
Not only that, but they say it like it means literally anything at all. You’re telling an employee of a multi-billion dollar corporation that you’re not going to give them $15 ever again…
I used to work a drive thru and our manager told us to ask any of these unruly customers sincerely “are you having a bad day?” and they usually took a step back, realized they were and calmed down. About a third of the time, though, they blew up at you after you asked that.
This sounds funny af
This sounds funny af
This sounds funny af
that's actually a really good idea, i might try that.
That sounds like your manager didn’t take the de-escalation training, because that is a horrible idea
She really became a Star because she deserves all the love
dude breaks down over 15 minutes when most places get behind by half an hour if not MORE on the daily during dinner and lunch rushes. i can only imagine how hard someones life must be when they act like this. you can tell when any minor inconvenience happens to this guy he does this kind of stuff every time. the amount of entitlement and instant gratification we have developed over the past dozen years is insane, even if its just more access to seeing it, it still seems to be far more now than ever before
I feel for her. I used to work at an Arby's and one customer slammed their fists on the counter super hard and screamed at my face saying i was all idiot just because i accidentally gave her the wrong sandwich that had cheese when she specifically asked no cheese. I was so embarrassed cuz there was so many customers there that watched in complete silence and i started crying. My manager was pissed off and had a confrontation with the customer and every time they visited afterwards (unfortunately it was a regular customer) they never raised their voice at me anymore
No fk them
idk if a customer speaking up to that dude would have been safe. for all those people know that man is unhinged and could be violent. that's what would keep me from saying anything, but i am also a short and small person..
Such a hero, I’m so glad he saved us from Arby’s
Here before bots😂
@@Weird_creepy_sansyou made it 1 minute before 😂
@@animegod3167 this is heartbreaking also when I put it there wasn’t any other comment
@@p-__ how do u know
So brave. Sacrificed 15 whole minutes of his life for us
'there's people that are dying kim'
3:44 You can tell Charlie was really upset when he cut himself off to show us more of the clip.
This is the reason why I inevitably left the restaurant business. My first job was Wendy’s and I held it for 7 years before I finally left because it was starting to take a mental toll on me. Working in fast food is so stressful. It was the constant neglect from customers that drove me away. In my 7 years at Wendy’s I have been spit on, food thrown at me, yelled at, physically assaulted, verbally harassed, etc. I loved my coworkers but for some reason customers “not all” feel like restaurant workers are just sub par humans because of our job.
What makes it even worse is the two weeks where workers like this were heroes because people all of a sudden couldn't do all the things they normally do due to the pandemic lockdowns. How quickly people forget as soon as it's convenient to do so.
Aww. I would give you a hug for a baconator.
Waited with a friend for 45 minutes once for chickfila. It was a frustrating experience but at the end of the day I can’t imagine getting this heated over something like that.
Chick-fil-A is very busy at times
i feel this. its so frustrating when a customer wants you to do something you are physically not capable of. They'll yell at you for as long as they can and theres nothing you can do to get them to have some basic empathy. Even though I do understand how frustrating it can be to be in a situation like this as a customer, I wish people would understand that employees and managers under a chain business have so little control.
Reminds me of this video of this woman complaining about Starbucks messing up her drink, saying there was chocolate in it when there wasn’t supposed to be (she ordered a mocha) and she had them remake it like 2 times and it still “wasn’t right”. They even try explaining it to her, but she is still going off that it’s wrong. 😂
They shoulda said "that ain't chocolate, that's dog sh*t" she sure as hell woulda decided to get her coffee elsewhere 😂
I remember when I worked at Burger King I had a lady order fries and she wanted it fresh. Luckily the fresh batch just came out as she ordered it and grabbed some for her and she stops me saying “no I said I wanted it fresh” I said “ma’am this literally came out the fryer the moment you said that” and she had the gall to say “no I want it fresher than that”
I hate the term the customer is always right cause it gives idiots like this undeserved power over the employee. I will always feel empathy for fast food workers
Well you'll be happy to learn that "the customer is always right" is actually only half of the saying, the other half goes: "in matters of taste."
It basically means to just nod and smile when discussing things that ultimately come down to preference and has nothing to do with matters of objectivity.
the customer isn't always right. Steve Jobs thought the customer is fucking stupid and you tell him what is right. Now we got millions of ppl buying iphones.
You should've sprinkled some pubic hair bits on them fries for extra freshness. 🤣
Soooo…. She wanted them frozen fresh from the freezer…?
Waiting 15 mins is perfectly reasonable wait time, especially if the fast food establishment is in a rush hour
I'd rather wait for my food...chances are it'll be fresh & not something that's been sitting under a heat lamp drying out for 20 minutes 🤷♀️
LETS GOO I LEAKED NIKOCADOS PATREON ON MY PAIGE
I've worked at some fast food places where it takes 18min just to cook the food itself so at least 20min an order
It is not at all a reasonable wait for fast food what are you smoking lmao 15 minutes is now free food territory.
@@jayscott1031Do you think you were the only one who ordered food or something?