I just watched your video and I really enjoyed it! Your video was well-made, informative, and entertaining. I especially liked the way you explained the topic in a clear and concise way. I also appreciate the way you included relevant details in your video. Overall, I thought your video was excellent! I would definitely recommend it to others who are interested in learning more about the topic. Thanks for creating such a great video! Sincerely. PS: I outsourced this feedback to AI
Good evening! My coffee maker does work for descaling, but it does not brew coffee at all. It was just fine until I decided to descale it for the first time. After completing this procedure, it started not to work anymore, not brewing at all. Any help please?
Hi, my coffee machine goes straight to keep warm and does not make coffee. Ive tried filling in the form, using the link provided, and that doesn't work either. How can I resolve this please?
We are sorry to hear about the issues you are experiencing. We are not affiliated with Smeg in the UK. You’d have to reach out to them. www.smeguk.com/contacts
Hi, the Durgol product you’re using and that you linked says it’s only for steamer ovens and has completely different active ingredients and acids in it than the product made specifically for coffee makers and machines. I bought and used it under your guidance but I’m seeing it’s not recommended for coffee machines. Why do you recommend this and not the coffee maker descaler? I’m worried I’ve poured toxic chemicals typically used for steam ovens into something that I’ll need to drink from.
Hi Evan. Thank you for your comment. Yes, the steamer descaler has different ingredients compared to the espresso or coffee maker one however, they are in such small doses that they are not harmful. Phosphoric acid is in small doses even used in food and drinks. In addition, it is safe to use for an oven and people would cook in this oven afterwards. The Swiss espresso descaler also has as an active ingredient an acid. We generally recommend the Swiss steamer one as we find it more versatile but you are more than welcome to use the Swiss espresso (if you have an automatic coffee machine or an espresso maker) or the universal descaler (if you have a drip coffee maker) from Durgol. All of them contain acids as active ingredients. The main thing is that we do not recommend to use descaler a or vinegar that are damaging to plastic as there are plastic tube in these appliances.
We are sorry to hear about the issues you are experiencing. Please reach out to the after sales service department in your country. You can find the information in the warranty booklet that came with the appliance.
Are there any ways that I can unscrew the filter out and clean the water tank? I really need to clean the water tank...! There are some particles that do not go away even after I cleaned it with duragol descaling. Please help me on this! Thank you!!!
Thank you for your question. Unfortunately we do not recommend to take it apart to clean the water tank. The best way would be to fill it with a bit of water and then hold the coffee maker upside down above a sink. Please make sure to remove the carafe before doing so. In general, please try to not have any coffee grounds go into the water tank as it might clog the pump.
Hello - do you use the “descale” pressing both buttons function to do the 2 plain water rinses after descaling, or do you use the normal ‘on’ button for the rinsing?
How come a descale needs to happen every other week? All my top brand coffee makers can run for a couple months and take over 30 minutes to descale. This method seems to barely descale requiring you to descale every two weeks. It’s expensive and a waste of time. Unless mine is the only SMEG that requires it to be done twice a month... Would definitely not buy a smeg again if that’s the issue.
Thank you for your question. Please make sure that you set your water hardness correctly. The descaler reminder will come on based on that to protect your appliance.
I have a DCF02 with the red light blinking. When I hold the two buttons for five seconds in the video, the left power button is the only one that blinks. So I never know if I am in the descaling process or not? How do I get the rightmost button to blink like in the video?
@@nikoman71326 The descale red light is in the manual. The light is small and easily missed. If you don't notice it until the next time you go to make coffee you're locked out from doing that until you run the descale program. Which I found out the hard way a couple of times.
On an entire different note: I have a stain on the stove plate of my machine. I can’t get it off with soap and water, what cleaning material do you recomend? Is it stainless steel? Thanks in advance
Thank you for your question. In general, we do not recommend to skip the descaling as it is an important maintenance step for the appliance. Depending on the version, you may be able to skip the descaling process and still make coffee. The DCF01 does not allow you to skip the descaling, most of the DCF02 does allow you to skip the descaling process. However, if you are not able to override it and you don't have any descaler available, pretend to do a descale but only use water. This way the machine will think that you did descale it. However, please descale the unit with proper descaler as soon as possible so you can enjoy your beautiful SMEG appliance as long as possible.
@@TheHamzamelina how often you need to descale the appliance depends on your water hardness setting. Please check the manual for that. If the descaling process doesn’t work as shown in this tutorial, please reach out to the service partner in your country. You will find the information in your warranty booklet.
Hi - I’m just checking back in about my previous question because I’d like to be able to use my coffee machine again. I’m confused why the Durgol Descaler suggestions only mentions being used for steam ovens? That for sure won’t be too strong for the coffee machine? Is the link in the profile correct? Thanks in advance.
Hi, thank you for your question. The other descalers work as well no problem. However, we do recommend the swiss steamer descaler because it is not as harsh as the other descalers and therefore in the long run better for your appliance.
Why would you use a chemical to descale? Vinegar works just as well and it's food. Using a chemical means there will always be a chance of the chemical going into your next pots of coffee.. and into you. (even after running through 2 or 3 rinse carafes)
Vinegar doesn’t work as well so your appliance may fail over time ( ruclips.net/video/XFx3UmUvoYo/видео.html ) and also, vinegar is aggressive on plastic. So the more often you descale, the more the plastic inside your appliance will start to deteriorate/ get bridle. So yes, the descaler is a chemical but it will be rinsed out properly during the descaling process, it does a detailed job at descaling it, and it doesn’t damage your appliance. Vinegar will damage the plastic which you will consume over time in your coffee, espresso, etc. and your appliance will more likely fail as vinegar doesn’t work as well as a proper descaler. More information can be found here: www.durgol.com/int/descaling-tips/limescale-facts/#vinegar-citricacid
Smeg USA/Canada thanks for confirmation. My Smeg coffee machine actually already has flashing red light. Can I still use it while waiting for the descaling agent?
Thank you for your question. Yes, it will work as well. However, the Swiss Steamer Descaler is not as harsh on the internal workings of the appliance. Therefore we recommend using that one.
@@MyApplianceGuide Thanks. I'm confused because the Durgol steamer link provided shows an oven and only talks about ovens on the label... Smeg for sure recommends it it for the drip coffee maker?
Yes, we do recommend the steamer descaler but, as mentioned, you can of course use the other descalers as well. We recommend Durgol in general as their descalers work really well.
I just watched your video and I really enjoyed it! Your video was well-made, informative, and entertaining. I especially liked the way you explained the topic in a clear and concise way. I also appreciate the way you included relevant details in your video.
Overall, I thought your video was excellent! I would definitely recommend it to others who are interested in learning more about the topic.
Thanks for creating such a great video!
Sincerely.
PS: I outsourced this feedback to AI
Much better than the SMEG video.
try to descale mine following your instruction, however it doesn't do anything. any idea?
Thank you for this video ❤
Thanks for your really informative video, really appreciated!
You are very welcome.
W
Good evening!
My coffee maker does work for descaling, but it does not brew coffee at all. It was just fine until I decided to descale it for the first time. After completing this procedure, it started not to work anymore, not brewing at all. Any help please?
Hi, my coffee machine goes straight to keep warm and does not make coffee.
Ive tried filling in the form, using the link provided, and that doesn't work either.
How can I resolve this please?
Hi! In which country do you live?
@@MyApplianceGuide United Kingdom
We are sorry to hear about the issues you are experiencing. We are not affiliated with Smeg in the UK. You’d have to reach out to them. www.smeguk.com/contacts
Hi, the Durgol product you’re using and that you linked says it’s only for steamer ovens and has completely different active ingredients and acids in it than the product made specifically for coffee makers and machines. I bought and used it under your guidance but I’m seeing it’s not recommended for coffee machines. Why do you recommend this and not the coffee maker descaler? I’m worried I’ve poured toxic chemicals typically used for steam ovens into something that I’ll need to drink from.
Hi Evan. Thank you for your comment.
Yes, the steamer descaler has different ingredients compared to the espresso or coffee maker one however, they are in such small doses that they are not harmful. Phosphoric acid is in small doses even used in food and drinks. In addition, it is safe to use for an oven and people would cook in this oven afterwards. The Swiss espresso descaler also has as an active ingredient an acid.
We generally recommend the Swiss steamer one as we find it more versatile but you are more than welcome to use the Swiss espresso (if you have an automatic coffee machine or an espresso maker) or the universal descaler (if you have a drip coffee maker) from Durgol. All of them contain acids as active ingredients. The main thing is that we do not recommend to use descaler a or vinegar that are damaging to plastic as there are plastic tube in these appliances.
Hello. My coffee machine stopped descaling, and the red light went off, but now my filter is filled with steaming water. What do I do next?
We are sorry to hear about the issues you are experiencing. Please reach out to the after sales service department in your country. You can find the information in the warranty booklet that came with the appliance.
Are there any ways that I can unscrew the filter out and clean the water tank? I really need to clean the water tank...! There are some particles that do not go away even after I cleaned it with duragol descaling. Please help me on this! Thank you!!!
Thank you for your question. Unfortunately we do not recommend to take it apart to clean the water tank. The best way would be to fill it with a bit of water and then hold the coffee maker upside down above a sink. Please make sure to remove the carafe before doing so.
In general, please try to not have any coffee grounds go into the water tank as it might clog the pump.
Hello - do you use the “descale” pressing both buttons function to do the 2 plain water rinses after descaling, or do you use the normal ‘on’ button for the rinsing?
Thank you for your question. Use the on button for rinsing. Basically you are pretending to make coffee just without any coffee in the appliance.
How come a descale needs to happen every other week? All my top brand coffee makers can run for a couple months and take over 30 minutes to descale.
This method seems to barely descale requiring you to descale every two weeks. It’s expensive and a waste of time.
Unless mine is the only SMEG that requires it to be done twice a month... Would definitely not buy a smeg again if that’s the issue.
Thank you for your question.
Please make sure that you set your water hardness correctly. The descaler reminder will come on based on that to protect your appliance.
Hey SMEG US/Canada; if your answer is that we need to change a setting… why not include HOW to change that setting?
@@jasper7312 thank you for your comment. Please check the manual page 12. productdocs.smeg.it/st/DCF02BLUS/userManual/GB
Does it work? Or is a Drip Coffee Maker broken?
I have a DCF02 with the red light blinking. When I hold the two buttons for five seconds in the video, the left power button is the only one that blinks. So I never know if I am in the descaling process or not?
How do I get the rightmost button to blink like in the video?
Thank you for your question. Please reach out to service if you wish as both lights should be flashing when you are in the descaling mode.
1:01 what is that bad boy on the right
We are not sure what you mean. Do you mean the citrus juicer?
@@MyApplianceGuide what is that machine next to the coffee maker, i do not mean the blender
As mentioned in the earlier comment that’s a citrus juicer. Model number CJF01. We hope that this helps.
@@MyApplianceGuide okay thanks
It is no "bad boy" it is the CJF01 🤣
Surprisingly this issue is not listed anywhere in coffee maker manual.
Which issue do you mean? We can then bring it up to the department in charge. Thank you in advance.
@@MyApplianceGuide Red flashing light, what is it and how to fix. Thanks to your video, which explained everything
@@nikoman71326 The descale red light is in the manual. The light is small and easily missed. If you don't notice it until the next time you go to make coffee you're locked out from doing that until you run the descale program. Which I found out the hard way a couple of times.
Yes it is 😊. But they need to include how to descale using vinegar.
@@nikoman71326 I agree. Not clear at all.
Good day. Can you use Descale tables?
Thank you for your question. Yes, you can, however, we do recommend using Durgol as it is not as aggressive on the machine.
can i use the powder descaler and just dissolve it in the water carafe?
Yes you can. However, we do recommend Durgol as it is a very good descaler.
On an entire different note: I have a stain on the stove plate of my machine. I can’t get it off with soap and water, what cleaning material do you recomend? Is it stainless steel?
Thanks in advance
We are sorry to hear about the stain. It is best to leave it alone so you don’t scratch or damage anything.
Is there anyway to skip the descaling? Sometimes I do not have a descaled on hand and just rather make a pot anyways. It seems I can not override it.
Thank you for your question. In general, we do not recommend to skip the descaling as it is an important maintenance step for the appliance. Depending on the version, you may be able to skip the descaling process and still make coffee. The DCF01 does not allow you to skip the descaling, most of the DCF02 does allow you to skip the descaling process. However, if you are not able to override it and you don't have any descaler available, pretend to do a descale but only use water. This way the machine will think that you did descale it. However, please descale the unit with proper descaler as soon as possible so you can enjoy your beautiful SMEG appliance as long as possible.
Hi. I bought my machine two weeks ago and how come it needs descaling already? I use it once a day. Also descaling just won’t work when I try...
@@TheHamzamelina how often you need to descale the appliance depends on your water hardness setting. Please check the manual for that.
If the descaling process doesn’t work as shown in this tutorial, please reach out to the service partner in your country. You will find the information in your warranty booklet.
If we have the red dot the appliance does not work ? or only is a warning
The appliance may stop until you descale it
Hi - I’m just checking back in about my previous question because I’d like to be able to use my coffee machine again. I’m confused why the Durgol Descaler suggestions only mentions being used for steam ovens? That for sure won’t be too strong for the coffee machine? Is the link in the profile correct? Thanks in advance.
Hi, thank you for your question. The other descalers work as well no problem. However, we do recommend the swiss steamer descaler because it is not as harsh as the other descalers and therefore in the long run better for your appliance.
@@MyApplianceGuide Thank you! Just tried it, and it seemed to work well.
Good to hear that it worked well!
Why would you use a chemical to descale? Vinegar works just as well and it's food. Using a chemical means there will always be a chance of the chemical going into your next pots of coffee.. and into you. (even after running through 2 or 3 rinse carafes)
Vinegar doesn’t work as well so your appliance may fail over time ( ruclips.net/video/XFx3UmUvoYo/видео.html ) and also, vinegar is aggressive on plastic. So the more often you descale, the more the plastic inside your appliance will start to deteriorate/ get bridle. So yes, the descaler is a chemical but it will be rinsed out properly during the descaling process, it does a detailed job at descaling it, and it doesn’t damage your appliance. Vinegar will damage the plastic which you will consume over time in your coffee, espresso, etc. and your appliance will more likely fail as vinegar doesn’t work as well as a proper descaler. More information can be found here: www.durgol.com/int/descaling-tips/limescale-facts/#vinegar-citricacid
So, you suggest to use 250 ml of descaler with 1000 ml of water ... then start the process?
Thank you for your question. Yes, that is correct.
Manufacturer says 100 ml plus water
Mi descale process doesn’t stop. Continues always, the red dot doesn’t go away. What can i do?
We are sorry about the issues you are experiencing. Please contact the local service company that is responsible for the company you live in.
Can I use only water in this process? If so, what would be the impact?
No, you can’t use water because water doesn’t have a descaling function.
Smeg USA/Canada thanks for confirmation. My Smeg coffee machine actually already has flashing red light. Can I still use it while waiting for the descaling agent?
We recommend to descale it as soon as possible and to not use it too often before descaling it.
Smeg USA/Canada noted. Thanks!
Will Durgol's "Universal Descaler" work the same?
Thank you for your question. Yes, it will work as well. However, the Swiss Steamer Descaler is not as harsh on the internal workings of the appliance. Therefore we recommend using that one.
@@MyApplianceGuide Thanks. I'm confused because the Durgol steamer link provided shows an oven and only talks about ovens on the label... Smeg for sure recommends it it for the drip coffee maker?
Yes, we do recommend the steamer descaler but, as mentioned, you can of course use the other descalers as well. We recommend Durgol in general as their descalers work really well.
Can we use swiss Expresso?
Yes you can as well. The product shown in the video is a little bit more versatile.
❤