Please create a firmware update where the front driver is activated when watching tv and playing non Dolby Atmos music. It would make a huge difference.
Hi - Have you tried to factory reset the Era 300 that is experiencing connection issues? We apologize for the frustration. Our team knows we have work to do to earn back your trust, and are working hard to do just that. If you continue to encounter issues in-app please reach out to our Support team for assistance with troubleshooting. 🔗 support.sonos.com/s/contact
I had the same problem I unistall and reinstall the app and that work for me, I tried to do the trueplay again and didn't work I tried afew hours later and it work and now sounds amazing the main problem is the app
We apologize for the inconvenience. The best next step would be to reach out to one of our technicians on the Support team for assistance. They will be able to assess diagnostics on your system and advise on solutions and best practices to ensure you are able to listen with ease. Please contact the team at support.sonos.com/s/contact. 🔊
@@juanlicona924 i have a Beam 2, 2 SL, a mini Sub and the ers 300 now. Not one of those products could be installed without any issues in the app. Sonos fix your trash app!
It is better to fix the app first
Please create a firmware update where the front driver is activated when watching tv and playing non Dolby Atmos music. It would make a huge difference.
before sound good after new app sound not clean only viber sound .what i can do
Feels like there is almost no sound from the back with these era 300s when volume is just a bit low or mid volume as sorround..
Only 1 speaker is working....what's up with that. I have the ERA 300 PAIR
Hi - Have you tried to factory reset the Era 300 that is experiencing connection issues?
We apologize for the frustration. Our team knows we have work to do to earn back your trust, and are working hard to do just that. If you continue to encounter issues in-app please reach out to our Support team for assistance with troubleshooting. 🔗 support.sonos.com/s/contact
Fix the app! I just bought the Era 300 and I can't even set it up and use my new speaker! Can't setup the Era 300 manually either.
I had the same problem I unistall and reinstall the app and that work for me, I tried to do the trueplay again and didn't work I tried afew hours later and it work and now sounds amazing the main problem is the app
We apologize for the inconvenience. The best next step would be to reach out to one of our technicians on the Support team for assistance. They will be able to assess diagnostics on your system and advise on solutions and best practices to ensure you are able to listen with ease.
Please contact the team at support.sonos.com/s/contact. 🔊
@@juanlicona924 i have a Beam 2, 2 SL, a mini Sub and the ers 300 now. Not one of those products could be installed without any issues in the app. Sonos fix your trash app!
Same here, just got my Era 300 but struggling to set it up... Been 2 days in a raw trying but still can t use it...
@@thomaspoulain6102 reinstall app and replug the era 300. I just needed like 1 hour to set it up😅