Mold & Abnormal Kneading noise Rotimatic - Solved
HTML-код
- Опубликовано: 9 сен 2024
- 2 yrs old. Our Rotimatic had been giving abnormal noise during kneading even when the kneading cup and mixer was removed so I opened it up and found that the bearing of the rotator was causing this noise and also found mold in the water pipes
Lubricating the bearing with white grease fixed the noise.
Cleaned the pipes to remove the mold.
All good now!
Thanks for making this and sharing this. Gives confidence to go ahead and open this thing.
Thank you so much for sharing this video, it helped us to try and open the machine which is having the same gear issue. Unfortunately we couldn't fix it as we didn't have the spare parts available. Two of the bearing of the rotator cup are corroded and in a bad shape hence not rotating or kneading the dough. I have contacted Rotimatic to see if they can provide spare parts.
As they've asked me to send the machine to Singapore and I live in the UAE. Repairing cost $580 + shipping $450 .. it's almost the price of a new machine! Hope I will find a solution for the same.
Hi Alyasiyyah, can you please share details on how did you open the machine. I am not able to get to the parts to see if it is fixable for me or not. Any video or written steps would be helpful. Thanks in advance!
I got the same problem and exactly same situation and same answer they gave to send Singapore and they told they will replace but it’s same price buying another machine .. if they don’t provide parts then it’s a rip off of customers by zimplistic ..
Amer thanks for making this video, it is really helpful.
My pleasure
First thanks for putting up the video. You did not mention which parts did you end up replacing
We need to know how you toom out and put back in the gears. We have same issue.
Thanks for highlighting amazing technical support work in behalf of Rotimatic customer service. I have one error in my rotimatic machine for power supply. It says Trouble in power on!(0x6) contact customer support. Let me know if I can share pictures of it.
Unfortunately, I don't have access to the error codes or what they mean
We’re you able to solve this error code?
Thank you Amer
May be my Rotimatic has also developed molds I tried to open the top by pressing both the sides notches but doesn't get opened, can you please share the video how you have achieved it?
same here how to open top?
@amer Any idea if i get a replacement water pipe either in ebay or amazon in USA? Any links of similar pipe?
You are a legend .. please make a video how did you opened Rotimatic , as I got not same but similar problem yesterday .. and where to get parts for replacement as mine gears seems broken now
Thanks again. So helpful. I was able to get the back cover off, but struggling with the sides and front. Is there an order or direction to remove? Thx
Glad it helped, I didn't recall the exact sequence of steps unfortunately
Awesome video, will you able to advise me what is the cause of oil keep on spilling rather by few drops
Thanks. The oil container has a spring loaded valve at its base, empty out the container, wash it thoroughly with detergent and hot water, move the valve up & down during cleaning it should clean any debris stuck in that valve and fix this problem, hopefully.
Thank you for making this. I never liked Rotimatic. I dont buy v1 of any product. And this mold design flaw, yuck. Did you manage ro clean the pipes with that thin wire brush ? I am not opening up a working machine, so this is a future task. But I can see a black shade behind the white plastic, below the flour tunnel. I can feel the water pipe opening there. We have been using for 1.5 years.
We bought the v1 knowing that we will be the test mules. Hopefully they will fix their poor customer service as disgruntled users are increasing by the day.
@@akhaqan Can you please guide me here in the resolution of this issue. Thanks!
@@saharfaizi7879 Please watch the video, it may help you if your issue is the same, otherwise you have to investigate yourself.
@@akhaqan hi I can't explain how happy I am to see your video. From last couple of days I have been thinking, has anyone ever tried to fix by themselves and found your video. Now I will tell you my story. one fine morning my rotimatic stopped working. I called customer care they gave me quote of $580 USD. As per them it is a hardware issue and pans are not moving, but I don't want to spend any more on it. It is showing please clean pans and ensure kicker is properly installed. Do you think it can be resolved. You are my last hope. Please let me know if you know anything. TIA
@@aartisharma3545 Thanks. The Rotimatic team has the same exploitative attitude with everyone, this forced me to try to fix it myself. My approach was what else could go wrong, its already not working. To answer your question, I have not faced this issue yet, I think if you are handy with such jobs and tinkering, you should give it a try, open it up and try to figure out what is wrong. Rest assured you can't mess it any further. Good luck.
Could you please show how to open the pipe to clean the mould as the video only shows the cleaning not how to detach the pipe..
Hi Amer - Thanks for the video. I am stuck with the exactly similar situation. My Rotimatic is giving noise and not kneading properly. Flour and oil comes in the kneading section but no water. Rotimatic is asking to buy new machine. I saw your video and have few questions if you could help me with - 1) Was your issue only related to gear slip and you just adjusted the existing gears? 2) I am ok in opening machines and fixing such things. Just want to know is it too complicated once opened? 3) Any other suggestions to deal with it?
You are welcome. 1. Correct, that was the only issue. 2. It is reasonably complicated, all you expect to see inside is shown in the video though. 3. Remember to take lots of pictures BEFORE disassembling anything, pictures from 3 different angles at least, that would be a lifesaver. Go with the confidence that its already not working, what else could go wrong! You can build upon & improve my video, it may help someone else like us:)
Hi Amer - I opened the machine and tried to fix the kneader. But was not successful. Can you check my video and let me know if you were facing similar issue? After opening the machine, I realized that the back gear is not rotating. While all the gears rotate properly in the beginning and when kneader starts processing dough after flour is in the container, the back gear suddenly stops. Did you opened any other gear and fixed it? Here is the link of my video. Any help will be much appreciated. Thanks. ruclips.net/video/shaAdedBcFQ/видео.html
Great video Amer! Our rotimatic started leaking water outside the kneading cup. I am wondering if the mold is blocking the water or if that tube got disconnected. Have you had this issue before?
Thanks. We have not faced this issue. I'd start with checking that the water container valve is holding water properly and not dripping water. Then opening up the machine. I don't think tube blockage due to mold can cause leak.
Agreed. The water container is fine, there’s no leak from it. To open the machine, you remove the 7 screws in the back, remove the back panel, then the top panel and then the side panels, right?
I am facing similar issue, mine is exactly 2 years old
I am facing water leak problem ruclips.net/video/uHSllL1lRbE/видео.html
@@tarusoft I fixed it yesterday
Accidentally I removed the rubber seal where water dispense. Can you please suggest if that can be put after disassembly?
Hello, I have a problem where the Kneader has stopped working. Any suggestions on how this could be fixed as Rotimatic has refused any assistance to fix the problem
If there is absolute silence when its time for kneader to rotate then it could be motor failure. If there is some sound and movement in the kneader then it could be mechanical fault. Then it warrants opening up the machine
@@akhaqan how do I open the right cover, does it slide out or do I pull it outwards?
A quick question. My machine kneader is no longer turning. Is there a fuse i need to replace. Can i DIY the issue
You can DIY as you have nothing to lose, its already not working.
Hello, thanks for making this video. Do you ever faced an issue with the water leaking from the top. As soon as I place the water container it starts drinking water non stop
That's normal for it to drink some water on startup, then it stops. If it doesn't stop, try to see where is the water going, it will be leaking somewhere
We are also facing similar issue and one of the reason is round rubber seal which goes in at entry where we put water container. We spoke with Rotimatics team and they said that it won't be fixed by customer and needs to be sent to their team which would cost some money or other option which they gave is get refurbished one at discounted price.
Thanks for sharing the video, its very helpful. Though I have a question, White rubber at water inlet came half out in my rotimatic, due to which water started leaking. will it be possible to put it back after opening the machine, any idea?
As I recall, it was crimped from the other end, it looked difficult, but you have nothing to loose, its already come off, what more can go wrong. Go all the way and open as much as required to fix it.
Do you have video on opening the rotimatic to get to solve this?
Hello Amer. I am stuck in the same situation. My rotimatic is making veryloud noise and the company said there is some issue with the kneader. And they are asking me to purchase a new machine. Your help in troubleshooting this would be highly appreciated.
How can I help
@@akhaqan for me...by starting with the instructions on how to reach to the motor/gear part, 😄
@@akhaqan hi I have same issue.. I have opened the rotimatic but not able to get the idea how did you remove the gear???
Yes how did you remove the gear?
Does anybody have a video on how to open top cover? Thx
Is your Rotimatic still working ? I want to know how you fixed it back
Still working, I have several videos on different repairs, please look up on my channel.
Thank you for sharing the video and experience. My unit as is out of warranty. Any idea why I get "flour seems to be running low" message. Even though I cleaned the container by dismantling every part and also made sure the tunnel is free from debris. Tried changing the flour and now waiting for new container to be replaced. If nothing works, going to open the unit and check. Any idea where are the sensors for measuring flour level and what needs to be checked?
Thanks. The flour level sensor is on the side wall of the body of the rotimatic where the flour container is inserted. Look around on the side wall adjacent to the control panel.
@@akhaqan Thank you, I found the sensor and cleaned it but still I get the same error. Please let me know what should is the order for removing top cover and right side panel? if you have pics please share.
@@bmkotian please make sure that your rotimatic is up-to-date with the firmware updates, for that, connect rotimatic app to your rotimatic using serial number of your machine and then connect with the rotimatic support team and ask for help to see if your machine is up-to-date. I had same problem with low flour levels but after the updates, it is working fine. In fact it's with the new update where the dough is now not getting wasted as before!! All the best 👍
We were able to open the backdoor easily but could not remove the top part...Is there a technique that we need to use ? We have half opened and it's lying there...Any suggestion is appreciated
Look at my video closely, you will understand how the locks work for the top part, then you can disassemble it easily
@@akhaqan ...Thanks for the reply....We opened but I am afraid we broke the hinges and there's no mold at all
@@akhaqan, thank you for the video. I understand that the top cover has to be pushed towards the back in order to remove it(I did see the two notches on the sides). I'm unable to see how to disengage the front of the top from the curved side(water supply) going towards the control screen. If you have any pointers on how that part gets disengaged, that will potentially help quite a few people who have posted here with questions related to how to open the top cover.
Secondly, does the top cover only come off after the sides have been removed, or can it come off after taking the back cover off?
Once again thank you for providing the initial video on what you did in order to resolve the issue related to the noise.
The reason I have to open the Rotimatic is because I suspect we have mold in the water pipe since even after cleaning the water container and the socket it goes in, we see black stuff in the kneaded flour.
@@kumarsamarth If you look at 4:30 onwards, you will see that sides have to be removed to gain full access. I just started yanking at the covers to see where they were hooked, then used all four sides of force i.e. up, down, low, high to remove, that's how plastic locks are removed. I wish I had made the video of that part also. I did it blindly, you have at least this video to see the actual position of the locks and take it from there.
Our rotimatic is in use for over 2 years now. Can you post a video showing how the top cover was removed? Thanks.
This is the only video I made, look at it closely and you will understand how to remove the top cover.
@@akhaqan So the top cover comes off first? And is to be pried open from the front and then slid towards the front to take it off?
@@chhupparustom Yes it comes off first but then slide it back, see the notches.
Sir jee...a quick video on opening it up or instructions would be helpful. I tried to fix the same issue you have here in the video; but I tried opening the back white plastic body first and could not get it open. I opened 8 screws as well...but still i was not sure how to get the top-back those three latches to open. Please help 😄
My water slot white washer is broken do you have any idea where do I buy it from?
Mine too , any luck you had with solution?
White rubber at water inlet came half out in my rotimatic, will it be possible to put it back after opening the machine ?
But this is possible only for an engineer to take the risk of opening the machine........the company must arrange annual cleaning of the machine.
Dear Amer bhai. Error on my rotimatic.
"Flour seems to be running low". But it is not low. Flour container has been removed, disassembled, cleaned and reinstalled. Still having the same error
Any good suggestions? Please share. Thanks
It seems the flour level sensor is malfunctioning. You can try cleaning the entire area where the flour container is put. The sensor is on the side wall. I seriously doubt that it can be fixed. Did you try calling the helpline? Make sure the rotimatic is connected to the internet. There is not much else you can do. If you are handy, go ahead open up rotimatic and try to get a replacement sensor, it would most likely be an optical sensor.
Thanks for the tips.
I tried to open the rotimatic but could open the back cover only. I have figured out that the flour tray sensor is weak as per your guidelines. I did some temporary modification and made few roties. I wanted to take the top cover off to have access to the flour sensor but wasn't able to remove side covers. Did you make any videos while opening side and top covers as it is very tricky? If yes, please share your experin. Thanks once again 🙂
@@muhammadjahangir5624 This is the only video when I opened it up fully, forgot to make the video from the start of disassembly
@@akhaqan Do you still remember that after opening the back plate which cover did you remove first? Right, left or top cover? Please recall the memory and share the sequence with us.
Thanks
@@muhammadjahangir5624 Removed the top cover first. Look at 1:14 onwards carefully and you will understand how the top is locked. It will take quite a bit of force to open it. Remember to make video of this step as I forgot.
My machine is dropping too much water and making a slurry.
Any idea what it could be?
The customer service is so useless it’s pathetic.
One question, I’ve had Rotimatic for almost 2 years. The sweeper on it stopped working. It goes half way and stops moving on top of the dough plate and does not return back. The technicians have worked on it remotely. Would you know what I can try doing to fix it. The Rotimatic team said to buy a new one or a refurbished one again cause they couldn’t fix it. The other functions seem to work correctly. Any help would be greatly appreciated!
I have not run into this problem so I am not sure how to address it
Our sweeper is also giving problem. Rotimatic team said to buy a refurbished one :( I wish if Rotimatic team is reading this comment on public domain and at least provide a video so that we can try to fix the issue by ourselves.
@@DeepakGupta-bn5qo My advice is not to go for a refurb unit. They are extorting money out of everyone and giving this standard reply. Open it up and try to repair it yourself, you have nothing to loose. While doing so make a video also and maybe someone here can help & guide.
@@akhaqan I do agree. I will do that. Its so nice of you that you posted detailed video that is definitely helping and giving confidence to us to try to fix issue by ourselves.
Amer Khaqan - That was exactly my thought. It’s already not working, why not just open it up and see what’s wrong with it. I don’t think the motherboard is fried as all other functions are okay.
rotimatic added this advanced cleaning option: ruclips.net/video/5MgaMyMq1P4/видео.html , do you still notice the mould if you perform this advanced cleaning?
My Rotimatic is overheating. After it starts-up and starts warming, around the “2-minutes left” Mark it will show that it has overheated and needs to cool down. After it cools down, it goes back in this loop. I think maybe a thermocouple has gone bad. Anyone else come across the same issue? 1 yr old machine. Thanks!
Are both fans working fine?
Amer Khaqan Yeah both fans are working fine. They are far away from any wall.
Finally what came out was the bottom plate heater was not working. After back and forth with tech service, ended up getting a new machine. Luckily had a month left on warranty😊
Thx for the video. I have a problem where the kneading rotator has stopped working. Any suggestions on how to fix that. Would it be with the motor to turn the kneaded blades?