@@abdulmecitaraz5159 In this case, please email us at support@kinderkraft.com, send us the video showing the defect and our specialists will try to help you with your issue.
@@KinderkraftOfficial I have already written a mail to the provided email address 5 days ago. The email number is Stroller position [#68352]. Could you please act on it?
I am really very disappointed with the customer support. We are really in need of the stroller and we can not use it. I have been in contact at 22nd of April. Still there is no answer. There should be a compensation or something from the company side. It is really very sad how you make us waiting without offering any solution. We are in need of the stroller but no solution or answer to us. I am so much upset with the situation.
Hello, we are very sorry for this situation! Could you please contact us via our Facebook or Instagram direct messages? We will check everything and come back to you with more information about what is going on with your case.
In 1.34 the clamp is striaght, but in the product which i received is in slanting position
Not able to rotate as well, how to fix this ?
@kinderkraftofficial, I have exactly the same problem
The stroller has an inclined position and I can not straighten it. How can I do that? Thank you.
Hello, please email us at support@kinderkraft.com, our specialists will help you with everything :)
I had the same issue here, but I saw that the answer is at 3:10. There is a switch in it
1:34, is not possible in my case. The parts can not be straightened. This is a defect.
Hello! Please check this video, it should help you with your problem :) 4kraft.bitrix24.pl/~bCoob
@@KinderkraftOfficial sorry but it doesn’t work. The stroller I have doesn’t have the same look as the video you have sent in the link.
@@abdulmecitaraz5159 In this case, please email us at support@kinderkraft.com, send us the video showing the defect and our specialists will try to help you with your issue.
@@KinderkraftOfficial I have already written a mail to the provided email address 5 days ago. The email number is Stroller position [#68352]. Could you please act on it?
Jak zmienić pozycje gondoli?? Bo nie mogę tego zrobić??
na rączce jest czarny plastik, trzeba go podważyć do góry i wtedy można zmienić pozycje
@@marta_krolHej I can not do it. Even if the black part moved up, the position doesn’t change.
I am really very disappointed with the customer support. We are really in need of the stroller and we can not use it. I have been in contact at 22nd of April. Still there is no answer. There should be a compensation or something from the company side.
It is really very sad how you make us waiting without offering any solution. We are in need of the stroller but no solution or answer to us. I am so much upset with the situation.
Hello, we are very sorry for this situation! Could you please contact us via our Facebook or Instagram direct messages? We will check everything and come back to you with more information about what is going on with your case.