Quoting Jobs & Price Conditioning

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  • Опубликовано: 24 апр 2024
  • In the first episode of the new Skill Builder podcast, Roger and Robin talk about the best approach and how to price building work and how to make the financial side of your business thrive with tips and techniques developed by Roger and Robin during their long careers. Robin also goes over the all-important price conditioning and how to negotiate.
    Although our RUclips channel mainly reviews and 'how to' videos but we want the podcast to have a broader appeal and help people in their everyday life. I'm sure many of you want a podcast to listen to while you work or walk the dog or go for a run or a long drive and we want to be that best podcast for you.
    This is obviously the video version but we will be publishing an audio version on as many podcasting platforms as possible, including Apple Podcasts (iTunes), Google Podcasts, Spotify, TuneIn and directly from the Skill Builder website.
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Комментарии • 807

  • @bobrambo6900
    @bobrambo6900 3 года назад +33

    I’m 63 and was self employed for years mainly kitchen fitting, I have a lot of sympathy for the young men trying to make it in their own, one young builder did a large house extension for my son which was way cheaper than the dearest quote, I could see midway through the job he realised and said he needed more money, because I understood his situation we gave him what he asked for, on completion we gave him a few grand otherwise he would have barely broke even,luckily we had the money to do this, but like you said in the video some people are heartless and have no empathy, ive been there and it felt great to do the decent thing.

    • @simonworman7898
      @simonworman7898 3 года назад +2

      Bang on chaps

    • @jimdoherty5010
      @jimdoherty5010 2 года назад +1

      @ bob rambo, a giving hand will always receive. I salute you and your son.

    • @tamz2tamz2
      @tamz2tamz2 2 года назад

      Not many auld cnts like us left in the world

  • @nigelbobbo
    @nigelbobbo 4 года назад +46

    I've been on RUclips for years and this is the first time I've felt compelled to comment. I've been in the trade for nearly 40 years, had some bad times ten years ago and now building my business back up again. When you've made mistakes in the past and lost money you can lose confidence and when that happens you just accept day work.
    There's no pressure, mistakes won't cost you dearly etc etc but you are only earning enough to live on
    . I've now started pricing bigger and bigger jobs and I've found it difficult, due to past mistakes and finding that balance again, IE knowing your worth but not pricing yourself out of the market
    . I love the videos and I found this one extremely helpful and it has given me a great deal of confidence going forward, and i will be implementing your advice so thank you
    Great stuff
    Cheers
    Nigel

  • @MultiGlobalnews
    @MultiGlobalnews 3 года назад +15

    This is probably the best 27.41 minutes I’ve ever spent listening to people who know their stuff , thank you so much Robin and Roger

    • @SkillBuilder
      @SkillBuilder  3 года назад +4

      This is probably the best compliment we've ever had, thanks Bob!

    • @user-bj8oe5tj9g
      @user-bj8oe5tj9g 3 года назад

      Excellent pair of tradesmen. Both perfectionists in there trades.

  • @reubenklang3968
    @reubenklang3968 5 лет назад +58

    Robin is class. Could listen to him all day, find myself just agreeing with everything he says. Roger you look half cut lol

    • @guysmith1192
      @guysmith1192 4 года назад +2

      Don't put Roger down! He always looks like that because he's actually a zombie, he died at 90 so you should pay some respect for people that are here but are already dead... #Zombieslivesmatter

  • @Na5tyify
    @Na5tyify Год назад +18

    FYI I had 2 builders quote on a refurbishment of a 2 bed terrace house. The first quote came in at £62k. Just that figure, no breakdown of costs just £62k. The next builder came in and said to me that sounds quite high. After a few days the second builder called me to say he was concerned as he couldn’t get the quote lower than £75k. He then provided me with a full breakdown of the costs in the quote. I ended up going with the more expensive quote because he kept me informed and sent me the comprehensive quote.

  • @moonshinepz
    @moonshinepz 3 года назад +11

    I was 27 years in a trade where people came to me, but all the principles apply. This video is spot on. If one out of three people didn't walk away when I priced their job then I was too cheap. Also you get a rep for being a bit pricey that filters out the cheapskates and people who want something for nothing.

    • @SkillBuilder
      @SkillBuilder  3 года назад +5

      You are so right, price to lose jobs not to get them

  • @plasticbob556
    @plasticbob556 3 года назад +9

    40 years a Chippy still skint, very enjoyable talk,thanks

  • @puffin7285
    @puffin7285 4 года назад +3

    We just had a kitchen refit, new flooring and new electrical work done. The bloke we went with gave us an estimated cost for completion, but the estimation was 10% above what he said it would probably cost. To account for any issues during the refit he wanted to make sure we had a price from the beginning that wouldn't go up.
    We paid 50% of the price up front and the rest on full completion. Each stage the builder walked us through what was going on, provided us with receipts for purchased building materials etc, showed us examples of the "extra" work that the 10% estimate was to cover.
    By the end we paid less than the full estimate, only about 4% of the "extra" was needed for labour/materials etc.
    Not sure if this is a good way to work, maybe a little convoluted but for us it worked out. We had a top end price we knew wouldn't balloon out of control and in the end we paid less than the full quote and I feel we got good value because the builder took the time to explain what was happening along the way

  • @williammcgrattan9583
    @williammcgrattan9583 5 лет назад +13

    The pricing & estimating that goes on between a builder and a customer opposed to that of a plumber and a customer is completely different. Builders are there much longer and there are so many more considerations to factor in. The two processes are not the same. Plumbers are blitz attackers and deal with smaller quotes and profits, the absorption factor is usually nil if something happens. Builders have way more scope for manoeuvring. Lone tradesmen like sparks, tilers and plumbers have to get right when they quote. The difference can be as tight as 20 quid.

  • @gavinstone3769
    @gavinstone3769 2 года назад +11

    architects must do mandatory 2 year laborer site experience !!

  • @robbiecrocker631
    @robbiecrocker631 3 года назад +96

    Can tell by Robin's watch he's good at pricing 😂

  • @jonp6798
    @jonp6798 2 года назад +5

    I enjoyed this chat.
    I’m a customer nowadays but I am a construction engineer and property developer.
    It fascinated me that 15k for a bathroom was a reasonable suggestion and 10k is cheap when I paid 3-4 for the last few I’ve had and this talk was a couple of years ago. Must’ve been a substantial change. Also, the fact that you find it odd that a customer might hold back payment until all the snags are done. I’ve tried paying someone before the snags are done and I always end up finishing it myself because they have no interest when all the cash has been paid.
    We paid a builder we know weekly religiously and it worked really well. I would’ve preferred a job price but that’s how he likes to work so I didn’t really know how long it was going to take.
    At the moment I’m trying to get jobs done as cheap as possible whilst making sure the work is done right. When getting people in for quotes it’s incredible how many don’t turn up so we have to get extra ones in to compensate so I can get my comparative prices and opinions. One guy will say something is fine while another will say it’s absolutely not fine. One guy will price the job at 25k and one will price it at 15k for seemingly the same thing.
    A customer has to somehow work out what to do. You either become an overnight expert in the job which I have had to do for a few jobs or you pick the most reasonably priced person who you liked.
    I’ll tell you now, if you don’t send me a quote in a timely manner it says you’re not going to do the job in a timely manner. If you don’t come across as someone who knows what they’re doing when the questions are fired at you I won’t give you the job. If your price is either too high or too low or if your quote just says ‘building work’ you won’t get the job. It amazes me how many quotes I get in which don’t say what the tradesmen is going to do. I end up sending the job list In reply and requesting confirmation that their quotation is for that list of requested works. As ‘building work’ could mean bloody anything.
    Totally agree with everything said in this as a customer. I just wish tradesmen were less flakey. I had 7 builders in for a house renovation and none of them quoted it. When I asked them why they would all either ignore me or palm me off with excuses. I can only assume there was something about the job that they didn’t like but I have successfully completed that one getting individual trades in myself.
    It’s a minefield out there.

  • @johnriggs4929
    @johnriggs4929 4 года назад +5

    For anyone starting out on their own - this is the finest lesson you'll ever be taught. Sound common sense - but so often overlooked by many tradesmen who may well be good at the job itself, but so unprofessional when it comes to pricing, dealing with the public and reading the signs. I left the building trade (fed up with lousy money then, and cold winters,) in the late 70's and went into direct sales for a couple of years. Robin's tactic of giving a very rough guide to price is bang on. In sales it's called a 'trial balloon,' and the reaction you get tells you whether it's worth spending time working out a detailed quote: what's the point, if it's way more than they can - or are prepared to - pay? On the other hand, giving a fixed price there and then is rarely a good idea, and underpricing a job just brings misery - either to yourself, the customer.... or sometimes both. And as he says - answer the bloody phone! (unless you're driving.) Even if you know the number and you don't want the work or that particular job: one day - during the next recession, which the building trade experiences every ten to fifteen years - you may well need that customer.

    • @Lloyd1960
      @Lloyd1960 3 года назад +1

      Totally agree...the amount of times I hear customers say they have rung loads of people for quotes because some haven't answered others have, but have never rung back, or have arranged to see a job and not turned up, etc...thats not being a bad businessman, thats being an idiot who treats potential customers like shit.
      Just ring them back and say sorry to are too busy...that way they may ring again when you do need work
      The other thing i wont do is ramp a price up to a ridiculous figure, a take it or leave it price, a customer is only going to get ripped off once... you'll end up with a reputation of being too expensive...equally I wont up the price because they have got a big house with expensive cars on the drive....but conversely, I wont drop prices because they cant afford me.
      Some people will want a 'deal' no matter what price you weigh in with, fuck em, let em play their games with someone else... I dont knock other trades down when they come to me, I just tell them I want one price off them and the others quoting, and I wont knock them down...the balls in their court then

  • @Lloyd1960
    @Lloyd1960 3 года назад +4

    The best thing about this clip for me is the fact that you fellas actually read the comments and respond...
    I think honesty is vital in business, if a potential customer thinks you're straight and fair it can win you a job even if you are the most expensive.
    If a customer doesn't take to you as a person it wont matter how cheap, reliable, or good you are...you ain't getting the job.

    • @SkillBuilder
      @SkillBuilder  3 года назад +1

      Yep you are dead right there. I think we are all programmed that way. If you don't like the look of someone then you have to trust that.

    • @Lloyd1960
      @Lloyd1960 3 года назад

      @@SkillBuilder conversely, same goes for customers... I've had one or two that I should have walked away from...and ended up getting knocked for a few quid, or messed about for my money...there are a few 'professional' bad payers out there too

  • @Rugbyman269
    @Rugbyman269 Год назад +3

    As someone that has employed tradesmen from time to time ,I realise how important it it to know your contractor and to trust them, but also to realise they must make a profit , none of us want to work for nothing after all . The cheapest isn't necessarily the best . As a client you need to know and be clear about what your contractor will be doing right from the start . Changing your mind about something mid job will just add to your cost / cause your contractor problems , well done for explaining things to us numptys

  • @solb101
    @solb101 9 дней назад

    This guys really good. He knows his value and defines his own worth.

  • @MrKanga1231
    @MrKanga1231 3 года назад +4

    I am 54 and been a general builder since 16. At 30 I decided to work for myself when I found myself with loads of weekend work. I was always busy but always pricing low to get the work. Now I have changed my approach, I price high and give a high standard of service. its like any industry, there are people who will want to pay peanuts(get work of facebook) there are people who will pay middle of the road and customers who are willing to pay what you are work for a good job. They will recommend you to their friends who will also be prepared to pay what you are worth. Once you price low its hard to lift your prices. If you get a job to price that you are not bothered about doing, price it high. If you get the job, you will learn to love it. I price high and still have 9 months work ahead of me with customers willing to wait.
    .

  • @Solidsnake0208
    @Solidsnake0208 3 года назад +4

    @7:00 have to agree, people buy from people. I’d buy from Robin all day long as he comes across as honest and friendly

  • @fessit
    @fessit 3 года назад +3

    I like what you said about accepting jobs of what you like to do. When you love what you do, you will never work a day when you do it.

  • @Ratsotone
    @Ratsotone 3 года назад +6

    I've been a self employed builder for 30 years, it can be hard, dirty and down right miserable work at times, but even after all this time I still find pricing for jobs to be the most difficult part. I find that the majority of people are only too willing to take a chance on a contractor who gave them the cheapest quote, not the smartest move on their part, but it always comes down to the bottom line with those people (how much money can I save). But not only that, I find the majority of folk expect you to give them a Rolls Royce for the price of a Mini...and when I'm on a job, say like a small kitchen extension, I've literally lost count on how many times a client has said to me "I didn't realise just how much work went into it"....Ha, say no more...but I'd love a sit down with you guys and exchange stories/horror stories....but time over again, I think I'd choose Plumbing, that's a license to print money :)

    • @copperskills3973
      @copperskills3973 3 года назад +1

      Green Genes I’m a plumber and if you think that then you’re mistaken. We experience the exact same thing as you. Plumbing materials are expensive and people don’t realise how expensive. Now and again I have customers wanting supply everything. Also very rarely I go for it. They soon stop after I use there supplied materials in about a day or less 🤣. So much work is involved in both our trades that this is not feasible to work like that. The other good one is “you must have a spare pump or whatever else on the van?”. My answer is usually yes but it’s still been paid for so it’s still the price of what you’d get it from the merchants. The difference is that I have it now at 7pm and it’s Saturday night and can do the job now. The cheek of some of these people beggars belief but more and more tradesman are fighting for the bottom price. It’s sad

  • @chriswild2458
    @chriswild2458 3 года назад +4

    I have been in business for 35 years and there is so much truth in what you both say and I have made all those mistakes some of which had huge implications in mine and my family’s home life ! a learning experience but better if I’d had at least some insight ,what frustrates me is why do the construction colleges not teach basic business and money skills ? I know lots of people who finished their apprenticeship and were made to be “self employed “ on the old 714 system now cis with absolutely no idea of the implications .
    This is a really worthwhile video

  • @JamJamJam94
    @JamJamJam94 3 года назад +4

    I know this video has been up for a long while but what you guys said in this video is exactly why I had to leave the trade that I truly loved (plumbing) . I was working for a company and doing my own jobs weekends was working since I was 13 plumbing with my father and because you're young pricing any job people try and take the piss. I was only charging day rates but they were jobs that truly interested me. Got to the end of a few jobs completely finished and took my time to do quality work and had to chase people for money. Just ridiculous so now I have a job in a factory doing maintenance making more money with health insurance and bonuses. And I don't have to worry about getting my family all the things they need. It's just so sad that it's so easy for people not to pay you and unless you want to waste a lot of your time and money you won't be seeing it. The only people who were guaranteed to pay you were old age pensioners and to be honest I'd price less for them because they'd be making you dinner while you're there and actually appreciated you not making the whole house look like a bombsite when you left.

  • @michaelney7006
    @michaelney7006 2 года назад +3

    On larger jobs, I specify monthly valuations and advise the client that once I've issued a Certificate, they have a strictly limited time to make the payment. On smaller jobs, I specify fortnightly valuations with the same advice to the client that they MUST pay the Certificate within the specified time period. I include all the on and off site management, preliminaries and general and expect contractors to price the prelims as part of the overall tender. For prime cost items and named sub-contractors, I always include "Add for profit, attendance, access provisions, removal of waste and packaging" It reminds me and it reminds the contractor, too.

  • @bigshoe9130
    @bigshoe9130 2 года назад +8

    Pricing as an electrician is tough. 85 perfect of our work is hidden - physically and mentally as the customer hasn't a clue about anything that goes on inside a consumer unit. This makes it sooooo easy for another 'electrician' to come along and offer a hell of a low price as his shoddy workmanship isnt understood by the customer.

  • @michealbreathnach2928
    @michealbreathnach2928 2 года назад +4

    Both men are right. I lean towards Rogers mentality. I really avoid giving off the cuff prices, I like to go away and crunch the numbers.

  • @madaisandor691
    @madaisandor691 3 года назад

    Much appreciated for you two for sharing your vast knowledge! Keep up the great work!

  • @jasonhancock2274
    @jasonhancock2274 5 лет назад +28

    Great video! And delivered really well by you both. More trades need to aspire to be the best not the cheapest, stand firm on your price and get the price that your worth.

  • @peterbell4154
    @peterbell4154 3 года назад +3

    Hi Roger & Robin, I went to price a job up once and while I was running the tape around the chap said to me do measure in metric or imperial and I replied, no sterling, luckily for me they had a sense of humour. really enjoy looking at all the vids on skill builder and Robins channel. Thanks

  • @tellis9844
    @tellis9844 5 лет назад +1

    The knowledge and wisdom here is invaluable.

  • @LensCapJB
    @LensCapJB 3 года назад +1

    Fantastic series guys. Thanks for sharing your knowledge and experiences.

  • @MAWoody
    @MAWoody 3 года назад +4

    This video is absolute gold for someone like me who is employed but wants to take the step to go on their own. Fills me with more confidence! Nice one!!

  • @markrussell9719
    @markrussell9719 5 лет назад +15

    Roger & Robin - I watch all your videos with interest but this is very interesting please keep them coming. I run a small Plumbing & Heating business with my son & wife and are very fortunate to have a sound client base of professional wealthy people. We have been going for some years and built our pricing from experience & the type of clients we deal with. We have never wanted to be known as cheap and we are not, however we do offer a service over & above most plumbers in our area and our customer retention shows this. I do feel sorry for anyone trying to build a business and get on the ladder these days. I totally agree with Robin & I have always said it just as important if not more important to state on your quotes what you are not going to do along with exactly what you will be doing for the quoted price.

  • @TheSaintemplar64
    @TheSaintemplar64 4 года назад +3

    Very helpful stuff here. I struggle with pricing and the insights here are priceless!!
    Cheers guys.

  • @Thespecialone1970
    @Thespecialone1970 5 лет назад +2

    A wonderful open conversation about a topic that rarely gets discussed. Well done Roger and Robin! Thank you for some great tips. Looking forward to the next podcast!

  • @adangerousidiot
    @adangerousidiot 3 года назад +1

    Totally agree, I've spent 1/4 of my working life routing around the van. Very honest of yourself to speak on the subject

  • @jamie3566
    @jamie3566 5 лет назад +4

    Absolutely loved this, really helpful as is everything else you do to be honest 👍

  • @raizen696969
    @raizen696969 5 лет назад +1

    Thank you for taking the time to do this. Really valuable advice!

  • @TomTremayne
    @TomTremayne Год назад +5

    The chap on the right in the darker blue shirt makes excellent points when he talks about time (needing to fiddle about in your van, spend time pondering, etc etc) but when he says 'I know bad carpenters who make a lot of money because they're good at business', he should qualify that by saying '...and that's wrong!' or '....and that's a pity'!

  • @Diegorucho1
    @Diegorucho1 3 года назад +3

    Excellent information! Thanks for sharing this knowledge.

  • @needaman66
    @needaman66 4 года назад +2

    So agree with everything youve said. I used to try to quote to get jobs but never made money, barely made a wage and sometimes paid to do the job. Im a 58 yo carpenter amd now i give a price and stick to it. I also say what i will do amd wjat a wont do.. great talk this one. We have to stop this undercutting each other. I also do the customer pays materials COD and if its a big job pay me weekly. The moment i dont get paid i dont show up. They ask me where are you, i say im at home.

  • @samfromuk
    @samfromuk 4 года назад +2

    This is great content. Thanks for the tips.

  • @thedesigntech
    @thedesigntech 5 лет назад +5

    Clever man robin is, he knows his stuff!

  • @edwardcutler6263
    @edwardcutler6263 3 года назад

    Great advice talking from experience!
    Take heed all you starters out and punters listening in ✅

  • @Boobypoppop
    @Boobypoppop 4 года назад +2

    Absolutely cracking insights here chaps!
    Thoroughly enjoyed hearing about your experiences with pricing.
    I would love to hear more podcast style content from you two!

  • @parycash
    @parycash 2 года назад +2

    Thanks Robin & Roger.

  • @adangerousidiot
    @adangerousidiot 3 года назад +5

    Would like to add one very important point. The second most important factor is the client base, some people have the money to spend. some don't and so the price is everything.

    • @SkillBuilder
      @SkillBuilder  3 года назад +1

      Good point. Living in the bubble of London it is easy to start thinking this is the real world.

    • @loopypoodle
      @loopypoodle 3 года назад

      Exactly the plumbers here charge £75-100 per hour, for some people thats 10 hours pay, so they don't get their boiler fixed.

  • @StepSim51
    @StepSim51 3 года назад

    Wish I found your channel 20 yrs ago, great work fellas 👏 👍 going to show these to my apprentices that I teach and asses for EPA

  • @stakkerhmnd
    @stakkerhmnd 5 лет назад +25

    Thanks for sharing your hard earned advice!

    • @loafersheffield
      @loafersheffield 5 лет назад +3

      I agree with the commentary. Never sell yourself short. You'll end up trying to compete with cowboys. If your phone never stops ringing you start to put up you prices. Basic principles of supply and demand.

  • @dorre504
    @dorre504 2 года назад +7

    Thought this was gonna be boring but ended up watching the whole thing somehow. Very interesting subject.
    Also Bob looks the same way sober as after a few pints 👍😁

  • @sub.owen.create
    @sub.owen.create Год назад +1

    More of these podcasts episodes please.
    This is really good content with differing views on important questions for those new and experienced in the industry...

  • @tribalm0nkey
    @tribalm0nkey 3 года назад +2

    This really helped and many tradesmen are not willing to talk about how they price jobs so this was very informative and I will be putting using these tips for sure. Thanks for taking the time to do this pod cast

  • @MrJessOliver
    @MrJessOliver 5 лет назад +1

    Love your channel...great information...thanks for sharing...keep um coming.

  • @handymanalwyn3032
    @handymanalwyn3032 5 лет назад +2

    Utterly brilliant and inspiring I listen to this and I am motivated

  • @josephthompson4363
    @josephthompson4363 3 года назад +2

    Listen and learn, excellent advice.

  • @harrythomson2437
    @harrythomson2437 2 года назад

    Really informative! Thanks robin and roger, gives me more confidence with pricing jobs whether I get them or not. Be confident in yourself and knowing you’re worth.

  • @rubikasuto
    @rubikasuto 5 лет назад +6

    Hey guys, good advice there, I have been in business for nearly 30 years now, and doing basement conversions for the past 15 years, (Roger you were going to come up north to see us at some point, Back To Basement)
    so a couple of good tips,
    1. you might want to estimate the price in front of the client, however, you state the price 10-15% higher, if the client indicates to you that there are interested in a written quotation, you then quote for the right amount, the client already has an expectation of the inflated price, ones they get the written quote 10-15% less, they will have the impression that your price is fair,
    2. Try and get a template for your quotes, you can find some on an online search, it looks more professional to the client,
    3. and old trick I use when quoting is when itemizing my quotes I add some pennies to the price, rather than stating round price,
    ie £359.81 £572.29 it looks as if you have calculated every single factor that made the quote, works for me well :)
    I hope this helps,

    • @SkillBuilder
      @SkillBuilder  5 лет назад

      Hello Rubi
      Good to hear from you after all this time. I am still intending to come and see you. Good tips on pricing. We will return to this subject for sure.

  • @hackwoodelectrical
    @hackwoodelectrical 2 года назад

    Really appreciated that last tip for asking for payment weekly on big long standing projects… nice one!

  • @brianhewitt8618
    @brianhewitt8618 3 года назад

    Excellent guys, very interesting and a great confidence filling pod, i think many people will want to see more this.

  • @thetransitofvenus8927
    @thetransitofvenus8927 5 лет назад

    A great one. Really pleased you two decided on this format, as well the regular videos on Skill Builder. Keep it up. Very helpful, very entertaining.

  • @AbulHussain-hh9rg
    @AbulHussain-hh9rg 4 года назад +2

    These are my go to guys when it comes to plumbing and building. Priceless information in all their videos. I’m not a professional but love DIY.

  • @jeffbradley8783
    @jeffbradley8783 3 года назад

    Excellent content guys, I agree with everything said. I have always asked people before I let them ask me their first question is "what is your budget". It clarifies everything.

  • @plumbertime
    @plumbertime 3 года назад

    Great business tips.
    Need more I’m hooked

  • @user-bj8oe5tj9g
    @user-bj8oe5tj9g 3 года назад +1

    These 2 are cracking craftsmen and business men in there own ways. Can tell Robins got his trade down to a T and really confident and professional in his approach to pricing jobs and most importantly getting paid!!!

  • @daniellegge1630
    @daniellegge1630 4 года назад +1

    Robin is spot on here, awesome chaps 👍🏻

  • @KarlMcClelland
    @KarlMcClelland 5 лет назад

    I've watched all of these in reverse order. Brilliant conversations and lots of great advice. You two work well together. Even though I'm in a completely different world (virtual tour photography), many of the same issues apply in regards to quoting, building relationships, pricing up jobs etc. Keep up the good work and I do think the pub is the best setting for these types of conversations.

  • @robertgreenaway5166
    @robertgreenaway5166 5 лет назад +1

    Really enjoyed that, great hearing your experience at a crucial point in my career. Thank you.

  • @nickhaley4663
    @nickhaley4663 5 лет назад +1

    Just watched this again and noticed your comment, Robin, about what it's worth to the client. We did a job last year, built a double garage at the the front of an estate agents house, which was next to a pub.
    It cost him around 30 grand but he reckoned it had put 100 grand on the value of the house because you couldn't see the pub when you pulled into the drive.

  • @Garciamrcool
    @Garciamrcool 5 лет назад +1

    Excellent and helpful thanks for taking the time to make this. It’s really difficult to get information like this.

  • @troweltalk2719
    @troweltalk2719 2 года назад +2

    Fantastic video 👍

  • @SVSunnyJim
    @SVSunnyJim 2 года назад +2

    That was LOADED with useful content.
    My thanks to both of these masters who share so much wisdom, delivered as it should, down the pub, spilling their secrets for us all to benefit.
    I'd like to say though, I think there is more to discuss here, Rodger and Robin discuss the psychology of pricing and customer service but it would be useful to explore other aspects.
    -When the relationship between the tradesman and the customer starts to deteriorate.
    -Drawing the line between familiarity and friend.
    - Managing the back of the van
    -Organising supply, time management, keeping on top of tool maintenance.
    Just a few examples.
    If you do anymore like this, I'll get the round in.
    Cheers 👍
    Sidney Sausage.

  • @PGTROMP
    @PGTROMP 2 года назад

    Superb advice! Thank you.

  • @Slawcio141
    @Slawcio141 3 года назад +1

    Thanks so much for the advice. Me and my brother are staring a company and we have done exactly the same mistake youre speaking about which is price the job on daily rates which is a huge mistake. Thanks so much for the advice all the best!!!!

  • @johnlancashire4712
    @johnlancashire4712 2 года назад +3

    Awesome talk as always you guys make more sense each time I listen to your wisdom 👍

  • @rhodritaylor7254
    @rhodritaylor7254 4 года назад +1

    Iv been self employed for 12 years now, mostly subby work. The last 4 or 5 years iv been pricing alot of my own jobs and iv learnt a lot of these points the hard way, dropped a few clangers and been screwed a few times. These are some great tips and iv learnt a few more from this. I wish I'd have watched this a few years ago. Thanks guys

  • @Nehbur
    @Nehbur 3 года назад

    Very valuable. Thank you!

  • @nigeltoon1848
    @nigeltoon1848 Год назад +2

    Excellent approach there. Good advice for any supplier, not just those in the building trade.

  • @andyanderson3898
    @andyanderson3898 5 лет назад +5

    This podcast was great, I like the idea of price conditioning

  • @CarFinanceSimplified
    @CarFinanceSimplified 4 года назад

    New to this channel but I love these chaps. Top class. I’m a huge fan. I’m a strong believer that if you’re polite, tidy, presentable, punctual, reliable and honest, people will pay. As you say, it’s what else you can bring to the job. If it’s a great service, clients will spread the word. I’m just a competent DIYer but would love to be a “Robin”.

  • @barryfulton1550
    @barryfulton1550 3 года назад

    Excellent video as I am currently trying work out the best way to price jobs 👍

  • @klaeLIFE
    @klaeLIFE 3 года назад +2

    I've been stalking your videos for a while and came across this gem of a video. It all seems spot on to me, especially the parts where you disagree. The world is not black or white, its shades of grey and so both points of view are valid based on the situation. If you were pricing a job your had never tackled before you may not put out a price but if you are lucky enough to say no to jobs and do the ones you like you are probably more likely able to price condition.
    What is beautiful is this video was made pre-covid and watching it now in January of 2021 it felt odd how close you were sitting together. It just shows how much things have changed and the sooner we get together like this again the better. The interaction here is beautiful and the closeness and friendship struck a chord with me. Thank you and well worth the length of the video.

  • @lucsonpierre6570
    @lucsonpierre6570 11 месяцев назад

    What an eye opening session. Thank you.

  • @Paintheshed
    @Paintheshed 3 года назад

    Brilliant video

  • @sgsgman1
    @sgsgman1 2 года назад +6

    Best advice I was given was to ask the customer what they wanted to pay for the job. Ask something like "what budget have you allowed for this?" or "we have different options to suit different price ranges, what we're you hoping to spend on this?". I've actually been able to price jobs significantly higher that I first thought as a result of their answers. For example on one job I was think €2.5k for cabinetry and the customer said they were expecting to pay around €7k. We increased the quality/standards and agreed on €6.5k. Customers happy and I'm happy. Try it, it works!

    • @moisty254
      @moisty254 2 года назад +1

      Not a bad idea. I'm new to quoting and business in general. Quoting for jobs is the part I have no clue about. I'll try this method and see how it goes 👍

    • @rahmellparmley2510
      @rahmellparmley2510 2 года назад

      @@moisty254 did you try it ?

    • @moisty254
      @moisty254 2 года назад

      @@rahmellparmley2510 not yet I'm in the middle of remote works and home renovations

    • @sugarplumfairy101
      @sugarplumfairy101 2 года назад +1

      Errr.... ripping people off / greedy?

    • @SVSunnyJim
      @SVSunnyJim 2 года назад

      @@sugarplumfairy101 Who knows? Perhaps you just cant afford the standard of work he produces....

  • @Solidsnake0208
    @Solidsnake0208 3 года назад +1

    What a fantastic series of podcasts! Really enjoying these and I have to say so much of it resonated with me as a guy in his early 30s running a building firm.

  • @aswplumbingsolutions8632
    @aswplumbingsolutions8632 5 лет назад +3

    Great video guys, having recently gone self employed this advice I will carry round with me for a very long time ! truer words never spoken.

  • @greenworxgardenservices6018
    @greenworxgardenservices6018 2 года назад +1

    100% right, I've had learn the hard way.....price work all day long.

  • @antonoat
    @antonoat 3 года назад

    Humour, enlightenment, education and a beer, what more do you want ? Great podcast guys, cheers.

  • @sheridangatley8648
    @sheridangatley8648 2 месяца назад +1

    Personally I follow the relationship advice of Robin - this is key. If I get a bad feeling about a client - that's it I don't quote. I also follow up really quickly when I've been to the job, generally with 2 days - my hit rate is around 50% but I went to 2x jobs on a Friday morning - quoted Friday afternoon and won both. It is tough thought. I'm pretty good on Excel ( like Robin ) but I use a lookup table and have a detailed cost sheet with as many prices as I can for toilets, Basin, baths, showers, doors, timber etc. So I just uses a shortcode and it pulls the material description and the price - all I do is then add the qty and it totaliser it all up - easy peasy !
    Robins dead right - 100% materials up front - invoice every week - keep your cash flow good.

  • @joekool5005
    @joekool5005 Год назад

    Great video. You're a great team. Lots of great advice here! I've got a multi trade background but have worked in sales, marketing and business. Funnily enough I've gone full circle and am going back to trade work but with a business perspective... Just like you're discussing. Now I have a lifetime of experience to make it work.

  • @caseyfleming4538
    @caseyfleming4538 3 года назад +2

    This is just amazing. Two top guys.

  • @harryhammond66
    @harryhammond66 3 года назад +3

    Loved that. Young chippy trying to figure it out. Loved it!

  • @MHennessyroofing
    @MHennessyroofing 2 года назад +3

    Tbh you both give valuable points.Im with Roger on the fact I never give an on the spot guestamate. I always do a written quote with pictures of the exact job I'm doing or not doing as Robin said also tell them what your not doing ie: we are doing all your guttering but it doesn't include downpipes etc.You have to be completely clear what you are not quoting for and what you quoting for. Good video and always quote for the price you want not what the customer wants! After all we have all got different overheads.

  • @mikesmith1485
    @mikesmith1485 Год назад

    You two are magic...when you present as individuals....and also as a duo. You are educating people in the trade and customers alike. Your 'how to' videos are brilliant, too. I don't think you're giving away any 'magic circle' secrets; as your audience were going to go the DIY route anyway. I can't praise this channel and you boys enough.

  • @AngelAsylum78
    @AngelAsylum78 5 лет назад +4

    Absolutely bang on! I’m just a handyman that does small time building work, I strive to accomplish a good standard of work with honest opinions. I work on an estimate system and seems to not fail me..... but I lose alot of work through tire kickers and folk who ‘thought it would cost less’ months have gone by if not years and they never had the work done. One thing I can say is that it wasn’t my pricing. Listing your wills and wont’s Is crucial! Or you get ‘can you just do this while you have your tool bag out’? Great video , love you guys!

  • @paulrawcliffe9114
    @paulrawcliffe9114 4 года назад +1

    Thanks guys .
    Really useful info .

  • @hoppy1970
    @hoppy1970 5 лет назад +1

    I can relate to all of this. It's a learning curve right enough!

  • @DrawingTechnical
    @DrawingTechnical 2 года назад +3

    I love this channel. Thanks for the informative videos, keep them coming :)

  • @iandudley2010
    @iandudley2010 4 года назад +1

    Could listen to Robin all day long, the man has a wealth of knowledge. I went on my own 12 months ago and definitely prefer price work. If I could be half a good a carpenter as him I would be happy. Will be taking everything in this video on board.

  • @karamathussain3488
    @karamathussain3488 2 года назад

    very useful indeed life is hard enough with out the stress of receiving payments. thanks for the advice

  • @iancampbell582
    @iancampbell582 3 года назад +2

    I agree with everything you said Roger.Im a plumber and refuse to price jobs anymore for the simple reason people go for the cheapest quote which is impossible to meet without cutting corners.