Sixt Tried Screwing Me Again - I Won This Time
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- Опубликовано: 12 сен 2024
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I rented from Avis in downtown London. Car had a stone chip in the windshield which I marked. When I returned the car, they tried to charge me for a windshield. I told them it was damaged when I rented it. They said they never rent cars with damaged windshields. I showed them the pre-rental inspection report. They were very disappointed. They've probably gotten paid for this windshield multiple times.
they might do that every time and not replace the windshield
Hertz tried to do this to me on a rental in Vegas back in 2009. I dropped it off, took pictures and a video of the condition it was in at drop off….a few months later I get a bill from them for replacing the front bumper. I called them, asked for proof of damaged bumper, they told me they fixed it already. When I told the, I have pictures showing the car was fine when I dropped it off, the guy said “do you always take pictures?’” Ummm yeah! Otherwise they pull this 💩
Did the exact same thing for my trip to Vegas two years ago. Literally took 40+ pics so they couldn’t say any dent or ding was from me!
So if you rent from sixt and ding the door you’re better off just taking it off and returning that shit with no door 👍🏼
That’s what I was thinking about the rim😂
I always walk around the car and take a lot of photos before I leave the rental place.
This saved me one time when they tried to charge me for a scratch on the back.
When it was clean and under the sun, I didn't notice it. But when it rained and the scratch filled with dirt, it was very obvious.
Although I didn't notice it at the time, the photos showed it was already there, so they didn't charge me 👍
I go one step further. We all have a high resolution video camera on our smartphones - use it! Do a video recording at point of collection, and do a commentary initially speaking out the date and time. Zoom in on all defects and talk over the defects
My one experience with Sixt in Denmark was enough to warn me off them forever. I reserved the biggest car I could, a full size Opel wagon. When I picked it up the agent happily told me I'd been upgraded. The upgrade was a BMW X1. Family of 4 with 4 suitcases and 4 carry-on bags doesn't fit. When I tried to renegotiate the price they tried to insist that the base model X1 was more expensive than the Opel, because it was a BMW.
So basically their entire business model is to screw over their customers, nice. What a scummy company. I have always taken photos and video of every car I rent for years now, never had any issues but it's only a matter of time. I had to rent a car at the Tampa airport a few months ago and I saw Sixt and just walked right by, 100% because of your experience with them.
Tell me a large business that doesn't make it the company mission to screw over their customers. They know people go to them because they are a large company, so they are safe.
Unfortunately every large rental car business are scumbags..
@@snoopdogie187 Lots of large businesses don't screw their customers. Lots. Chick fil a, Costco, In N Out for example. Home Depot, Menards, Lowe's, Best Buy never screwed me over. Most big companies are big because they are good to their customers. Screwing over your customers is a terrible business model.
My boss had the exact same problem in Italy with a 3 series. Luckily he took pictures before. They ended up not charging him in the end.
This is how Italian rental business deal with their costumers, always! They have tried this 2/3 times on me in Italy now. Avis and Sixt both large companies, but make sure you take pictures and report it straight away before leaving
Today, Mr. Spaghetti tells us that meatballs from other countries might be damaged.
Naa - Today we find out Mr. Spaghetti isn't the only one who knows how to cook their meatballs!
I reserved a convertible in FL a few months ago with Thrifty. They didn't have one when I got there so I walked over to Sixt & they had some, but at ridiculous prices. Walked back to Thrifty and they upgraded me to a Challenger at no cost. Fun weekend, glad I didn't go with Sixt.
So I rented several cars during a trip in around Australia. When picking up the car they provided me a series of photos of how they were delivering me the vehicle and then they have a portal that allows the renter to upload your own photos when picking it up i.e. airport. Good way to cover both parties.
Many shared car rental software ask for pictures before and after driving their car..
Rob, I had the same exact issue with a BMW from Sixt. Wheel had a scratch, they claimed I did it. I'm very careful with cars, if I scratched it, I would know. But I didn't have pictures. I didn't have proof, and neither did they. They wanted to replace the wheel. I kept fighting it via email and they eventually let it go. I said, if the car gets a scratch, does that mean you replace the whole car? Load of BS
I wonder if rental companies would ever say that personal photos are inadmissible? Maybe they'll offer option for $25 for them to take inspection photos as a service.
Definitely a good question for a lawyer to answer.
Photoshop spot heal and the chips or dents are gone in a click. I wouldn't trust the rental companies to take their own photos.
SIXT are well known for this. Happened to me a few times with them. Never renting with them again
So what I’m hearing is for another 1500$ you can total a rental instead of just curbing a wheel requiring half the deductible for a wheel replacement…
We hired a sixt in Spain had had exactly the same issue. Original car A3 broke down at 10pm in the hills so after waiting 2hrs to get picked up they finally dropped us at the airport to get another car that was scratched all over. At 1am we didn't check the car only to be charged for a delivery of the broken car because it wasn't returned to the airport. Then they proceeded to charge us for existing damage. Used to use SixT all over the world but that stopped us from ever renting a car from them again. I had to insist they delete all personal data after 60days to get off their mailing list.
Enterprise did this to me. Gave me a car that had damage to the bumper and trunk (among other things, but they only blamed me for the bumper and trunk), then said I did it. It was up to me/my insurance to prove that I didn't do it. $2200 to fix on a 2021 Chevy Malibu. What a scam. Now I won't accept rental cars that aren't perfect.
Screw me once shame on you. Screw me twice, shame on me! If a rental company tried to rip me off for $1800, they would never get another dime from me!
I've thankfully had no issues with Sixt in Germany and Sweden. I haven't used them in The States; I usually just go with Hertz or Budget or whoever.
Similar here. Used them extensively in Germany and Portugal (although there it's only franchise, not Sixt directly) and had zero issues. Once found undocumented damage before i drove off the lot. Went back in, talked to the guy, emailed them the picture and when i returned the car, it was cleanly documented as pre-existing damage. Sixt will always be my go-to for future rentals (or even leases, if they have another good deal for me in the future - even there, zero issues with them)
I rented from Sixt in Dublin last year, and I must say it was the easiest rental experience I ever had. They told me the car I was getting had a scrape on the front fender, but don't worry about it. When I picked up the car on the top level of the multi-story parking lot, I walked around it and took photos of everything, including close-ups of the wheels. When I returned it three weeks later, they didn't even look at it. There was a line of maybe 25 people waiting to pick up cars, and they were so happy to see a car coming in that they just signed off on it without checking anything. I didn't put a mark on it, but I can see how easy it is to pick up door dings. The parking spots over there are just inches wider than the cars.
I think this also depends on not only the company but also if you paid fot the rental company's extra insurance...
@@rkan2 I never pay for their insurance. They're sneaky in Ireland - you have to get a letter from your credit card company (Chase, for me) saying that your rental is covered. If you don't have the letter, you have to buy their insurance.
Hertz in Miami Beach, 2009. Rented a Mustang convertible for 5 days; no V-8, just a black V-6 auto. Took pix of all the wheels and angles of it. Jumped in to get my visit started and when I closed the door, it smelled like a dirty catbox. There's no way to record THAT. I went and washed/cleaned the thing out and threw an air freshener under the seat.
Upon returning it, they looked it over and said it's good. The credit card bill showed up a week after I got back, they charged me $250 for smoking in it! Yes, I smoke, but not in a rental car!! When I spoke to a rental person at Hertz, they told me that it "smelled funny" upon return. I explained the condition of it to him, renting a premium car that was filthy, they had no other ragtops in stock, etc. He was very sorry, but that's company policy on returns. If THEY say it's damaged, it's DAMAGED!!! Thank God I had filled the tank before taking it back!!
Thanks Rob! Good point. We are headed to England soon and renting a car. I will certainly keep that in mind. That’s why I watch your channel!
Do a video walkaround with your own commentary of the defects. You can also pan out showing the collection area to show context. When you start recording speak out the date and time. Then when you have to forward the recording there is no ambiguity when it was done
Moral of the story, pay by credit card and be ready to call your card provider for a chargeback
This is why I always do a walk around taking a video on my phone which is perfect with modern phones with 4K video and with the flash on you can really catch all the minor details to fight damage accusations. I get weird looks like I am crazy but doing a full uncut video walkaround, showing the odometer, time and surrounding location has given me a good sense of comfort knowing that I am covered if the rental company pulls any shenanigans. Thankfully never had to use it but it only takes 2 mins to do.
Had a similar experience with a company called Klasswagen in Europe. Their insurance was ~1.4x the rate of the rental, and they warn you that (1) your credit card insurance won’t cover you unless you have a police report for the damage and (2) every rock chip or scratch or windshield chip is €600+.
Of course, they found some new tiny little scratch on the car I returned after 2 weeks, but I thankfully somehow captured it (for a split second) in a walk-around video I took of the car. Felt like I got away with something even though it’s clearly part of their business model to either charge a lot for insurance or catch their customers on damage claims.
Rob I agree and Id take it a step further and do a full walkaround inside out video as well while still in front of the rental area to further prove I did or did not do damage
I made the same point. Always video walkaround with a commentary/zoom in on defects. It’s actually quicker than trying to take a bunch of unconnected photos of the correct angle, particularly scratches. I did that once when a rental was dropped at my home. The delivery guy said it was quite common to see people do that 🤷🏻♂️
Spaghetti man goes back to making sense after thinking other pasta shouldn't leave at 5pm...
No dude I'm sure your boss 100% totally for real thinks of you as his 'family' who should put in a lil extra just to help out the poor old company you make money for all day
@yeahitskimmel lol nah I'm good. Problems will be there tomorrow. If I wanted to stay extra I'd start my own business to build my own networth vs someone else's. Want me here longer? PAY ME
id rather have two jobs get more money than stay on after 5 for kudos haha
The Mercedes dealership in my town has a device at the entrance to their car park that photographs each car that enters the place from all sides, so when you have your car serviced and there is some damage you can just look at the photos to see if it's new damage or not. Same goes for the cars you can rent from them while your car is in the shop.
I go to Germany very often and always rent from Sixt. I have never had an issue with damage. They usually give me a new car with little to no milage on it. I have many times had brand new cars, the last one in March had 11km on it when I picked it up.
I’ve rented from Sixt and other companies in the US recently and they all seem to ignore any damage. They didn’t do a check in nor came back to me with any existing damage. But that’s to Mr. Spaghetti, I still always take pics.
Same thing happened to me at LHR enterprise. Super important to do a video lap of the car with with the rep
You don't need their rep to take some pictures.
Most rental insurance is not for repairing damage, but It is the cost for them to turn their head, accept the damage and continue to rent it.
Toyoda provided a rental from Enterprise. The agent strongly suggested I buy insurance, saying the car was uninsured. Odd. Everything was good on the walk around when I left. Returned the car three days later. Everything good on the walk around. A full ten months later I got the first of three letters saying there was damage, and demanding insurance info and police report. I ignored them all.
I had booked a Sixt car through an airline on a trip to Portugal. When I tried to pick up the car they wouldn’t rent it to me and couldn’t explain other than “the computer won’t let us”. It was strange because I had rented with Sixt multiple times with no issues. I went to another desk and rented with another company.
When I got back to the US I called Sixt to find out what the issue was.
It turns out the denial was because a couple of years prior, they sent me a bill for a 9 Euro toll, and they forwarded me a copy of the returned check I had mailed them.
It was returned by my bank, because Sixt’s own accounting documentation showed that they waited 18 months to deposit it!
Big companies are the scummiest, that’s why they’re so big. I have my own towing company and have had Allstate, Statefarm, etc all dispute charges months after claiming they never authorised it.
My M4 had those rims. I was told the wheel wasn’t able to be refinished as well. The clear coat on them is a blended dark tint used by BMW that is hard to replicate. Also obviously the outer sections are machined.
You do this with anything you rent. Especially apartments, my landlady tried to tell me everything is okay except there are stains on the walls but when I told her I have a video of the apartment from when I moved in, she said don't worry about it I'll give you your whole deposit back. Always have proof.
Can you do a video when you rent one of your cars - the walk around what you look for etc. using one of your cars as the mock “rental”
Kind of unrelated but renting home depot moving vans that look like they drove through a war zone and they tried to charge me for a scratch on the rear bumper. I also took pics, they let it go. I asked if they were repairing it (it was a pretty big ding and was starting to rust which was comedy gold because how could a create damage that had already started rusting in a 2 hour span). They told me it was going in for repairs. I rented one again a month later and got the same one (It has big serial number on it from both my sets of pics) and it was in even worse shape. I find it funny that a company that isn't even a rental company plays the same game.
To be honest I’m always super scared renting cars. I’m so nervous there’s some damage that I miss that I will get charged for
Sixt charge for the Whole wheel and they never fix the alloy unless it’s going to auction. In Germany it’s €100 to refinish a alloy. €80 for a painted alloy. We take markers and photo all damage. If their is more than a few marks we refuse the rental.
The fact you are still renting from them after 2 of these experiences, and what sounded like eating $1800 for the BMW wheel, I would never touch them again. Sure everyone else might be just as bad, but $1800 is a hell of a price to pay for getting convenience and a headache
Man it's almost like you know how to do business well and the big companies are just looking to make a profit.
Sixt tried that with me last week in Pittsburgh. I returned a BMW 5 series, got a return receipt with “No New Damage”, and they still tried to accuse me of damaging the rear bumper. It was 100% damaged after I turned it in. I always did a walk around video before leaving with the car. With that said, that was in the past, as I am done with them. Rob’s video was the final nail in the coffin…that company is dead to me…sticking with National, never an issue. P.S. Sixt also tried to charge me for an extra day when I turned in a car to a neighborhood location a year ago and the agent told me to just leave the keys behind…they forgot to check it in that day and someone did the check in the following day and I got the bill. Fought it, but still it wasted my time. DONE!!!
I had one experience where the rental company gave me a printed list to mark up with the paperwork, and didn't tell me anything about it. Then they didn't want to let me fill it out at the check out booth. LA rental place.
Well, I ended up backing the van into a dumpster (late at night, before backup cameras and sensors), damaging the rear. What did I do? I gave the guys checking the car in some left over bags of chips and a case of sodas. They didn't even look at the van! 😂
The day Rob Spaghetti almost got charged for a spicy meataball he DIDNT EAT…
3:20 The thing is, the part is not replaced right away. You're paying for the damage now. But the repair will be done when the car hits the used market. Or, it's not repaired and just sold off for cheaper, as you already paid for the damage. Additionally, if they were to refurbish a wheel and that would cause any issues after the car is sold, they're on the hook for hit as law mandates a 2 year warranty in B2C sales over here.
I rented a BMW 7 LI from Sixt in Germany last October and busted out a tail light cover when I hit a low hanging wall while backing up in a tight garage. I was totally at fault and the damage was obvious and I left the cracked pieces in the trunk.
I did use a credit card that has damage coverage but bought extra insurance from Sixt with a very high deductible since my credit card rental car coverage has a $75k limit the car was probably a $125k.
I saw your prior video about Sixt and was expecting to get a bill from them for the damage or for the deductible and I still have not heard anything from them yet.
Not sure why.
🤷♂️
I returned a Suburban to Avis in Cabo San Lucas, Mexico. The guys started pointing out tiny specks in the windshield caused by road grit over 50,000 miles saying I had “damaged” it. When they realized I had bought insurance, they forgot all about it.
Today, Mr. Spaghetti avoids overcooking meatballs in another country.
These are golden
He scraped the spaghetti bowl in another country.
Even when I'm renting a shity Toyota I walk around the car & photograph the whole car, also always run your hand along the bottom of the front bumper to check for damage, Rj in Oz
My question is, why are these insurance companies letting people drive these rental cars without insurance? Even some credit cards offer free insurance if you use the card for a rental car. So, who cares if there’s damage because the person won’t have to pay for it.
I used to work for a car hire company, we used to pay the checkers, £10 per new damage up to a maximum of £50.
This has happened to me 3 times with SIXT in the last year. I have defended 2 claims with my photos, the first I had to pay $800.
Here is another perspective. I rented cars in Europe, the US, Thailand and UK over the last years. Always with the bigger brands like Alamo in the US, Sicxt and Europcar in the EU. I had NEVER any issues at all. Never, all very seamless for me.
Sixt are criminal basically. I have been renting cars all over the world and only ever had 2 problems both times with sixt. I never used them again. I am pretty sure their staff get some sort of cut of the "damages" and upsell charges. FWIW they charged me for a baby seat (single guy!) and the extra insurances which I specifically said I did not want and the second time they charged me a cleaning fee because I left a parking sticker on the windscreen. WTF. Both of them incidents were about 100 euro each. They do that to every customer and they are making millions. The staff are in on the game.
Scratched a rental once bought oem touch up paint stick and fixed myself hehe
😂
Broke a trailer rear lamp lens and also just bought a replacement lens lol. Was like 20€ lol
Rob is the only honest and straight forward person left in a rental industry, it’s crazy how most of the rental companies try to scam their customers
He still makes a lot of his money claiming insurance and loss of use etc. He does it the right way of course.
I doubt he declares all his wheels as refurbished, when he sells the cars.
i've used real living markets and they have some great products. They really work, would recommend
9:31 dang bro can’t drive lol
Pictures? I do a full video, walking around the entire car, pointing out each ding/scratch, touching it with my finger so there's a reference point, and also showing any interior stain/rips/flaws. I got stuck in some Jeep a couple years back and they said the body had zero flaws. A quick glance and I saw multiple issues. I had an employee come out to see them and he said "oh, those are small and don't count." In my head I was calling BS and didn't want to be charged, as I denied their extra coverage, so that's when I started taking a full video. Takes maybe 2-3 minutes tops and as you showed, could easily save you serious money.
Today we find out Mr. Spaghetti isn't the only one cooking their meatballs with a special recipe. 😅
Exotic car rentals sell a fantasy. Judging by the number of curbed wheels, the fantasy in question is “I have the most basic ability to drive a car”.
Rob when are you going to start uploading in 4K?
In Europe renting a car is really a pain in the ass. Last rental in Spain at the airport, booked a car with insurance for totall loss. First thing when i arrived at 22:00 clerk want to have me buy additional insurance( standard procedure). Then they give me a paper from the car with only 1 spot market as damage. then you have to go to airport security and when i arrive at the car, it had 20 spots damage, then took photo’s security didn’t let me return to the desk in the airport, then after long discussion the let me back, women behind the desk immediately signed 20 markings on the car. In south spain almost all parked cars have damage, so you shit your pants evryday. Then when i return the car, desk wasn’t open yet so just have to leave the key in mailbox! Nobody to sign of… afterwards they kept 60€ of my 1000€ credit card deposit they hold. No explanation what so ever… car was tidy en tanked full. Imagine if I didn’t mention the damage on the car when taking the keys!
This is very common outside the big three rental companies, which usually have the highest pricing too ofc.
@@rkan2 it was with Hertz …
my family went to iceland last summer and we rented a Mitsubishi eclipse cross which is a terrible car and it looked like they washed it with a snow brush after each rental. on a super windy day when we stopped at a gas station when i opened the door the wind caught it and it hit something. the only damage was a ding on the end of the door and if we had a chance some and plyers with a rag would have probably fixed it sufficiently but the rental car place charged us like 3k i think ( covered under my dads credit card) and theres no way the actually fixed the door.
It is an integral part of rental business. It is probably like half Rob's profits when you include loss of use lol.
Today, Mr Spaghetti reveals that spicy oregano everyday keeps the doctor away.
Companies like this need to remember customers remember this kinda bs and have access to the fuse box. 😂
Today Mr. Spaghetti is upsetti another chef tried to nickel and penne him to death again.
Give me some rubbing compound, a microfiber towel and 30 seconds and I’ll have that “damage” disappear or at least be 99% gone
Dealing with Sixt now with a 2300 euro bill they say I did. I got video of the car before and after. I got this bill 7 month after I rented it . They won't get a penny!
We have a popular blogger in Russia named Artemy Lebedev, and apparently he was also screwed over by Sixt in Belarus (the engine on the car he rented went, and they tried to put that on him). He's been shitting on them in all of his news review videos for I think a couple of years now at this point.
I curbed a rim with a rental in Ireland. Returned. Hertz never said anything to me. Go hertz.
“Maybe it was purple…”. 😂😂😂😂😂😂😂 I 😂😂😂😂😂😂😂😂😂😂😂😂😂😮😮😮😮😮😮😂 😂😅😅😅😅😅😅😅😂😂😂
In italy every car is beat up like a shoe. Stay safe and get the expensive insurance with no detuctable and drive it like the italians.
I’m surprised sixt is doing this , since my company got a contract with them for outlet European trips it’s been literally blissful never ever had an issue with them unlike EUROPcar and the other ones with sixt we always get upgrades , we show up and get the cars within minutes and never got pings for damages , but I admit we are always very careful with the cars
I saw your last vid on this so I took pics of my can in puerto rico. They tried to get me for damage, soon as it old them to send pics to compare to mine, the issue went away.
Same experience with enterprise..
Why rent from then again . Getting screwed once should be enough
Sixt have made a business from screwing their customers with overcharged damages
Get 3 marks on a fender, that will buff out, charge 300 for each and fix it with one go for 250. Good business!
I thought a lot of European countries had pretty strong consumer protection laws
This is grey area. It is good to have the proof...
Sixt has tried to charge me for “complimentary upgrades” before and all kinds of bs. Sixt always seems to have cars available when others don’t…. Probably for good reason.
Im wondering if the contract says No 2ndary rental companies.
I avoid those rental companies as much as possible
You can't get high off hemp? Not true Rob, you can't get high off CBD but hemp there's hemp derived Delta 8 THC, THC-0 THC-P THC-A DELTA 10 in countless others that I can name that are legal and you can just buy in a gas station due to the 2018 farm Bill which legalized hemp... Trust me I wouldn't be buying gummies and vape cartridges here in Indiana at my local gas station if they didn't get me high.... 💯 😂😂😂
Sixt italy did this too me even though I called and brought it back to them and they said it's fine, the under carriage was hanging off!
I rented bmw exactly like that from Rome Fiumicino airport sixt back in february and they tried to do exactly the same to me. The car had 20+ spots of damage marked and tried to get me for a curbed wheel and a ding on the drivers side door which I knew were there before I got it. Luckily I took pictures all around the car before even getting in it and showed them to the guy checking out the car when we returned it. Somehow he started having trouble speaking and understanding english (which he did just fine before) after I showed him the proof of the damage being there before we even left the parking spot. After a while he regained his ability to speak english and said that he will send a email back to their claims department to say that the damage was already there before we even got it.
The car was in awful shape too, not a single panel or wheel on the car that didnt have damage and even the steering wheel was off center by about 20-30 degrees. Luckily I didnt end up getting charged, but I can only imagine how many people they get by doing that.
Morale of the story. Don't rent from the scum bags at Sixt.
Watch is too big, Rob. Try on a 39mm
Same thing happened to me when we rented in Vegas. I took a video. They tried to charge me but sorry…. I had it on video.
OMG Dollar of San Francisco Union Square is trying to screw me for a small scratch that was there when I picked up the car. It was so small I didn't document it because Ive seen worse scratches not bat an eye from these major car rental companies.
hey not sure if something's up with the superspeeders website on your youtube page but it links to a fakeid website
Surprisingly they care less in Germany, parents hit a fox no dramas, I scratched a front bumper also no issue win win
It also obviously depends if you paid upfront for the extra insurance of the rental company. Can often multiply the daily rate, especially with cheaper rental companies. The bigger rental companies already charge more in the first place.
Do you charge people if the car is knock out of alignment from a pothole or something?
Sixt strikes again. Rent a car off them for a week in spain. Filled up before we returned the car. 2 weeks later i received an invoice through the post to say they are going to charge me 20 euro plus 1 hr labour of 50euro. Luckily i kept the receipt in my backpack. If i haven't got my receipt, i would have been scammed by them.
Their worried about their income solely. They are not worried if a customer does not return it’s all a money game when they have you under contract since their advertising brings in new customers constantly.
I used to work for a rental, and a low class car windshield was la 1500E, and the car new was like 13k. Now, we didnt always replaced the windshield
so yeah, budget rentals are a shitty and shady business.
If you do it once per damage it could be the customers fault. If you do it multiple times, call it what it is: fraud.
I'm probably not going to rent an exotic car now with all of these shady practices.
6th is the worst , they flagged my car as stolen while i had for a week in florida... Straight up felony and my job requires me to have a clean record so F them, never again, lucky for me we did see the email that we have retuned the car as we were driving, hit the first place around and told them to fix it immediately