There are Thread hubs in Apple, Amazon and google devices. I'm sure the amount of homes with a thread border router in the home is pretty high. Thread adoption is pretty low because manufacturer support is crap. Nanoleaf and Aqara are big, but other companies are lack luster, over priced, or ignoring it. AiDot dropped their one Thread device. Nanoleaf should release a thread smart plug priced in the $10 range like Onvis unlike the $40 range of eve.
Any way to forward two hardware issues I’ve been having with my Nanoleaf products to Gimmy Chu? It’s been a year and I’ve had issues with Nanoleaf triangles and the controller for the Nanoleaf Elements. Nanoleaf customer support is not helpful :/
Hello Brian, we are sorry to hear about your issues with our customer service. May I ask what hardware issues you are experiencing? If you could share with us your ticket number then follow up on the original ticket thread, we will make sure you get the help you need!
@@thenanoleafticket number 65509 That is the ticket for the defective Nanoleaf elements controller. There are videos on RUclips with other customers who have the same issue. I just want it replaced asap so I can enjoy the product again. With the Triangles, there are three triangles that randomly show white during a scene. Updated software, I tried recreating the scene.
There are Thread hubs in Apple, Amazon and google devices. I'm sure the amount of homes with a thread border router in the home is pretty high. Thread adoption is pretty low because manufacturer support is crap. Nanoleaf and Aqara are big, but other companies are lack luster, over priced, or ignoring it. AiDot dropped their one Thread device. Nanoleaf should release a thread smart plug priced in the $10 range like Onvis unlike the $40 range of eve.
Any way to forward two hardware issues I’ve been having with my Nanoleaf products to Gimmy Chu? It’s been a year and I’ve had issues with Nanoleaf triangles and the controller for the Nanoleaf Elements. Nanoleaf customer support is not helpful :/
Hello Brian, we are sorry to hear about your issues with our customer service. May I ask what hardware issues you are experiencing? If you could share with us your ticket number then follow up on the original ticket thread, we will make sure you get the help you need!
@@thenanoleafticket number 65509
That is the ticket for the defective Nanoleaf elements controller. There are videos on RUclips with other customers who have the same issue. I just want it replaced asap so I can enjoy the product again.
With the Triangles, there are three triangles that randomly show white during a scene. Updated software, I tried recreating the scene.