CANCEL Cancellations: Get Patients To Happily Show-up On-time

Visit allstardentala... for more information.
In this episode of Dental All Stars, we welcome Larry Guzzardo, head instructor and lead consultant at All-Star Dental Academy and a renowned speaker on practice management. With the nickname "Scheduling Doctor," Larry is the go-to expert on how to get patients to show up on time and avoid cancellations.
We'll explore the impact of cancellations on your dental practice, why they happen, and, most importantly, how to fix them. Larry will also share some valuable tips on verbiage to use when speaking to patients to decrease cancellations.
Plus, we have a special announcement about the upcoming All-Star Practice Growth Summit on May 19th and 20th in South Florida, where Larry will be a guest speaker. If you're looking to improve your practice management skills and learn about case presentation, marketing, and persuasion, this is an event you won't want to miss.
Key Highlights
[02:14] Effects of cancellations on a dental practice
[05:32] Why do cancellations and broken appointments happen?
[07:23] How to fix broken appointments and cancellations
[09:26] How to fix broken appointments
[13:48] Avoiding cancellations right from the first call
[18:38] Why you should attend the All-Star Practice Growth Summit
Notable Quotes
● [02:26] You can’t make your goals at all if people don’t show up for their appointments.
● [05:21] On those three broken appointments a week, that's $3,000 a week times 52. That's another $150,000 in lost opportunity.
● [06:19] It (cancellations) happens because we don't, we don't have a system in place that teaches people to keep their appointments.
● [09:33] we have to develop a mindset that we can teach people how to treat us.
● [12:21] We have to realize that people are always gonna give us a polite excuse why they can’t keep their appointment. And what we have to learn is that we can't just accept their excuses. We have to enforce the policy.
● [15:33] If we put in a policy, a process, and the doctor is overruling, it's going to fail.
● [23:36] If you replicate the system over and over, it doesn't matter what area you're in. It will work.
Resources
Learn more about the All-Star Practice Growth Summit: www.allstarden...
Subscribe to the Dental All-Stars Podcast:
Apple Podcasts: podcasts.apple...
Spotify: open.spotify.c...

[@kimberlycalderon354]

Most hygienist are independent contractors. How does that work??