The Airline Customer Service Training Process in Three Simple Steps

Here at Piedmont, we train all of our Customer Service Agents from the moment they are hired and through starting in the operation. The training process happens on location in hubs across the US over several weeks. We spoke to trainers, leaders, and new hires across Piedmont to illustrate what new hires should expect from the training process and how to come prepared. We answer frequently asked questions to help you succeed when starting at Piedmont.
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At Piedmont Airlines, we are proud of what we do each and every day. Our pilots are some of the best in the industry, our safety record is unparalleled, and we offer outstanding benefits and travel privileges. From coast to coast, Piedmont employs over 8000 aviation professionals in customer service, maintenance and flight operations. Start here and see how far you can go.
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Keep in touch on our other social media platforms!
FACEBOOK: / workforpiedmont
TWITTER: / piedmontair
INSTAGRAM: / piedmontairlines
LINKEDIN: / piedmont-airlines
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Apply today to work for Piedmont!
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PILOTS FACEBOOK PAGE: / flypiedmont

[@colemanserrano5913]

It was interesting to see.

[@coreycannata8971]

I can’t find where the pre training workbook is located

[@stephentiong5063]

Hi, for the two week training. Is that only during the day? I have an interview coming up, but I work a full time job. Would it be possible to have the two week ojt on a second shift?

[@fredyuldashev]

bro. they are not that flexible

[@lady-son]

Hey did they work around your work schedule? I have a interview too but I have a full time job and won’t be able to do first shift training either.

[@markellriley2162]

Y’all need to make sure that an airline job is your FIRST job.

[@tybaltkele3195]

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