Policy Is MORE Important Than PEOPLE In Taiwan
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- Опубликовано: 2 окт 2024
- There is policy governing nearly all facets of life in Taiwan. And, policy certainly has its place in a free happy society but how happy and free is that society IF policy is valued more than the people it was designed to serve. We offer up some anecdotal yet pragmatic experiences that have taught us the value of policy over people here in Taiwan
#lifeabroad #taiwan #policy
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OMG, my husband and I wonder the same thing. You're speaking the truth! Policy policy everywhere and when you asked them why, what I got IDK…..
Apparently this kind of cultural and social practice keeps the fabric of Taiwan together and makes it a lovely country that it is. I don't think that it's possible for this country to perform in a differently and still maintain all of which we love so much about it. Thanks for the the comment and hope you can find a way to manage all of the bureaucracy and perceived incompetence when essentially all it is is everyone has listened to the boss, otherwise you will be punished and the bosses are only following what the system dictates. They didn't write the system. So unless we're starting a miniature revolution, all we can do is find our way to manage through it. Because overall Taiwan is the best country we've ever lived in.
1.Post office is not professional, you can choose a bank to do the money stuff. I argued once in the post office. I knew I was right so I asked to talk to the top manager of the post office and the problem solved after that.
2.Of course you can try to argue with people about the policy if it's not against the law.
3.I guess that maybe people don't know how to communicate in English with you. "It's a policy " makes things easier. In my daily life, I hardly hear that policy excuses, especially food.
I am sorry that you came through this covid quarantine.
The English thing is very true. I was thinking the entire time if they had someone who speaks mandarin with them, it'd probably be easier for them to understand or for the staff to explain the situation.
But yeah, you can always challenge the policy as long as it's not illegal.
Even when we've had our mandarin speaking friends, our Taiwanese friends with us the issue of policy and adherence to policy instead of considering the uniqueness of the situation prevails. We can appreciate the language barrier but even our TW friends also complain about policy and tell us that it's just part of the culture. And while I understand that you can challenge the policy, how likely are people in Taiwan to put in that kind of effort?
As far as banking at the post office, we are obligated to use that bank because of our working contract.
Thank you for watching and contributing to the conversation. We learn so much through our channel.
It's difficult to argue policy with someone who doesn't really understand the policy or when different bosses tell you different policies.
Looking forward to more comments like this. This is how we learn.
@@Justin_Leah Even when I use my translator app many times people do not understand what I am saying. Great video, ya'll! Xie xie 😊
This video reminds me of the old "Who's on First?" Comedy routine! It's hilarious.
If only all of the headaches caused by this type of approach to policy enforcement were merely comedy sketches.... 😬
我們的政府官員依學者制定政策，下面的人就會遵循，對或不對，有碰到這種事，我應對的方式，發公文給他的主管機關，像衛福部、當地的市政府，這樣他們就會動起來，沒辦法每個國家都有這些豬頭的政策制定者，下面的人又怕丟了工作，所以就⋯⋯⋯
我們還認為，恐懼是阻止政策改變的原因。 感謝您為對話做出貢獻。
@@Justin_Leah This comment is good and i agree upon but be logical or to a diffrent one .
I can fully understand you. I used to take care of covid patients on the front line. Many policies were rigid, which caused many difficulties for front-line personnel and the public. Most Taiwanese chose to accept it. It sucks. I really hope that everyone can bravely challenge.
really don't want Taiwan to be tied down by stupid chinese virtues and stop progress.
It is unfortunate that I had to lay there with multiple broken bones in my body and wait because of a supposed policy. But it's actually equally frustrating to not be able to get ice cream at Costco! It's so easy just to put the ice cream in the container and NOT pour on the syrup! 🤷🏼♂️🫣
Anyway, thank you for watching and contributing to the conversation 😊
Very engrossing video title. :)
Sorry to hear that you two have to go thru those uncomfortable experiences. It sounded like a bunch of misfortunate events which all just unfolded one after another in an uncomfortable way. Hopefully, it all turned out to be manageable in the end, and no loss or harm ultimately.
Do you mind to share the name of hospital that treated you while you were tested positive? I wonder if that is a hospital or just a clinic. Hospitals and clinics in Taiwan have different categories, for the lack of better term. And unfortunately not all hospitals are the same, especially when considering their founding purpose, source of funding, consistency and such. These differences also have complications and implications on how well the hospital stick with the Covid policy in this allegedly post-pandemic time.
As for your questions, I will try to provide my two cents with what I can ,given the crazy typing involved; it’s not meant to be inclusive since you two threw in quite a few different cases/encounters in one shot, and each case has many possibilities and complications for why.
The phrase “It’s our policy” during your encounters really were just a figurative speech that is kind of like an excuse or pretext for those encountered situations. It’s like a universal and general response that will minimize potential and future complications. Sometimes it means there is a real policy. Sometimes, it means the individual are just following the management’s operational directive without knowing the complications and implications. Sometimes, it’s just used as a cliche to avoid any further questioning. And on top of all those possibilities, it is also contingent upon the individual who you encountered at the time of the event; how well each individual employee respect/handle their own profession or line of job …etc.
The “this is our policy” really isn’t specifically a Taiwan only, imo. It’s more like a universal/standard response or cliche that is the best placeholder response under such situation. The phrase “This is our policy” probably is one of the most standard/popular response for the customer facing employees at most organizations across the world, either public or private. And sometimes, you will get different variations like “It is what it is” in the US.
For your Costco ice cream encounter, the lower cost of plain ice cream (from consumer perceptive ) will actually introduce way more troubles for both the company and employees involved. :) The Costco employee who spent time to involve and inquiry the manager is actually a good employee, imo.
Why? From the Costco’s perspective, the ingredient cost saved from the plain ice cream would never justify the additional cost and complications associated with providing a plain ice cream. Because plain ice cream was not displayed as a separate sellable and chargeable/auditable product on the menu.
If they sell you a plain ice cream, costco may have a problem to correctly report their inventory as stipulated by law when the accounting take place. In addition, costco may also incurred added cost to their operational expenses due to the unexpected need to keep their ingredient booking straight. Especially if they have different suppliers for strawberry, for example. On top of it, what happened to those unused/saved strawberry? Should the manager or employee take the “saved” strawberry home? Or throw it away? Throwing away may lead future capacity planning inaccuracy when it comes to forecasting the strawberry needed. And, what if the reporting error is big enough to warrant an audit or even penalty? (Say everyone started to just ask for item that is not even on the menu). Costco may end up with falsified accounting; when it comes to accounting, company can not have the red flag situation where strawberry purchased but not accountable. There are just way too many complications involved with a simple plain ice cream request from customer’s perspective. The priority of Costco business operation may or may not be saving the strawberry. And company of Costco’s scale, typically follows standardized process more to ensure their operational excellence. Customized order really is more often in mom and pops’ shop, or from a company that intended to do customized selling.
What served as best interests for the company, does not always coincide what’s the best interests for us consumers.
By asking a plain ice cream, you actually kind of introduced a bit of trouble to the employee, and the manager made to decision not to do so. :)
The rule of thumb on this is that, if merchant/company don’t list it as a clear and itemizable and audible sale, assume it is not available. You can asked for a plain ice cream. But it’s probably better for the company not to follow unless they have all aspects checked to cover such scenario. And if they do, you likely will see the plain ice cream displayed as a separate and purchasable item on the menu.
You may encounter some employee who just provide you a plain ice cream upon request. When this happened, consider it luck day. It’s either the employee has no idea of the complications of the action, or the company do have a way to account those one-off non standard transaction.
Hence, the employee who you encountered at Costco is a good one. Cause he/she make the manager did their job as well. :)
As for 中華郵政and your regular wire transfers， it’s kind of similar to Costco example above, in term of company/organization’s operational priority.
There are definitely room for improvement in consistency but customer convenience is never the highest operational priority for 中華郵政。
中華郵政as a financial institution has to follow the money laundering prevention laws from both the US and Taiwan. This means transaction and wired transfers need to be in compliance, such as traceable and reportable. And to be able to do that as a financial institution, it means proof of ID is one of the requirement.
So, for your regular wired transfer as us citizen, you probably want to make sure you are being asked for ID every time. This is actually better for both US citizen abroad and the recipient who receive your wired transfer. If you tried to transfer from single account for the first time, you should make sure they definitely asked you proper proof and ID. If you go to same branch for wired transfer in Taiwan frequent enough, some employee may recognize you, and it’s possible they won’t ask you again because there was already an established transfer record. However if you are transfer more than 10K within the specified period, you really should try to check with IRS for reporting details.
Why?
Laws that prevents money laundering has been changing frequently in both the US and Taiwan. And, also while there is a negotiation in progress. For between Taiwan and US, US has more weight in saying when it comes to reporting money from Taiwan to US.
The inconsistency that you experienced, likely related to those evolving changes, and the time /amount you transferred.
As a rule of thumb, assume berifiable ID is needed every time. If amount transferred is above 10K then you better make sure they don’t skip the ID part, or you and the recipient may have future complication form US IRS.
Since 2021, there were quite a few policy changes from IRS in US. For example, in 2021, one policy suggested any amount larger than 600USD (18000NTD) need to be reported. This policy was then rejected but it seems US is still in a changing state regarding at this front, especially give what’s happening between China and US.
Lol what a typing. I better stop. Gonna skip all other questions.
Hopefully, it will at least provide some different perspectives when looking back at those uncomfortable experiences.
Man, what a crazy type.
Thank you for such a thorough and well thought out response. We learn so much in the comments. This is why we make videos!
First I want to say, I've worked in retail management and I understand what you are referring to above. However, we have other examples of the inflexibility when it comes to servicing customers. One of those examples is Family. I order coffee from family mart all the time. I almost always ask for no lid. This request can literally send a Family mart employee into a panic. It's a simple request. And even IF they manage the sales of coffee by the number of lids there is still a margin of error allowd for faulty or defective lids. Plus, the type of lid I get can vary from the same store location - sometimes it's the sealed plastic film and sometimes its a push on plastic lid for the same coffee order. But the way the staff respond to me tells me it is out of the ordinary and that causes a problem because they have to consider how to handle the situation. THIS is the moment of the interaction that I want to uncover in this video and it's comment section. What happens Why do they freeze, sometimes panic? I've asked TW friends and colleagues and they say something like " you're doing something that you're not supposed to and the staff were not trained for that." The staff must really consider what the boss will say if they don't give me a lid....... it's too simple of a task to require such fret and worry from the staff. But.... there's the policy I'm sure..... and they have to consider that. AND, sometimes they give me the lid anyway. I just take it off and throw it away, which defeats the point of not getting it in the first place. So, this video is something we have been thinking about for almost a year even though the hospital stay was recent. Nothing that you offered explains the inconsistency in the policy other than some people will follow it to the letter while others will choose the customer's request over the policy. Trust me, not everyone is going to order JUST the ice-cream, they will get the sundae. This is more about flexibility than anything else.
Actually, you helped prove our point in your comment about the bank:
"There are definitely room for improvement in consistency but customer convenience is never the highest operational priority for 中華郵政。"
Policy over People..... and it's true this is a challenge the world over. However, of all the places we have lived it is, by far the most challenging here. Still, we love TW and if you've seen any of our other videos you will see that this country LITERALLY saved my life! So, we are grateful but this is something that we hear TW complain about nearly as much as we do..... We just want to know how you deal with it..... how do you not let it frustrate you and make you angry? What can we do differently?
Thank you again for expanding the conversation. If ever in Tainan hit us up on instagram and we'll meet for coffee/tea my treat! ~JB
@@Justin_Leah Sounds good.
I don’t feel frustrated or anger from such matters. As you get older, you learn how to handle and channel those emotions. And you will recognize that one source of such emotions tends to be the lack of understanding to comprehend others’ perspective as you aged. After you do understand it, and still want to do what you want, you will have different approach to handle the same matter other than frustration and anger. One of those, is that you will be able deal with it, one at a time instead of let it all mixed up into one big lump.
What if your so-called inflexibilities are simply the “better” option with all factors and aspects considered? "Better" in a sense that considers both parties involved, not just one sided view, expectation, demand or request?
Perception is reality.
See if you can try to shift your perception a bit. And one way to do so really needs more comprehension (inclusion) and a bit of empathy (like what would you do if you are at the others’ shoe). For matters that we cannot fully control, influence, or change, simply means we should not spend time on it or stress over it; as time is the most scarce asset in life. Know exactly why you are spending time on, and at what cost are very important.
For the family mart coffee lid, why not just use your own reusable coffee cup? This way, you can save not just the lid as you intended, and you also save the cup, the employee, the time, and yourself from the frustration. Instead of fixated on why your demand/want was not accommodated, see if you can shift your perception and realized that using a reusable cup actually is one of the more synergetic way to deal with it. Would you keep demanding no lid from the employee, knowing the employee who accommodated your no-lid request may get into trouble? ( in Taiwan when servicing employee deviated from standard procedure, some manager may fire the employee or deduct their wage). What if the employee is the only earner in his family? (This is just a dramatic question). Your perceived and simple no-lid request maybe not be so simple to the servicing employee. It actually could bear risks that we do not comprehend for the servicing employee. If you were at his/her shoe, what would you do? Would you risk your job or wage deduction for the simple no-lid request?
Why is different kind of lid matters?
Why is freeze or panic a thing?
It’s actually normal for most people to freeze/panic when encountering events/situation that they are not familiar with, imo. Especially if they are shocked or caught unexpectedly. Their freeze/panic is actually a direct indicator that you may have just thrown them an unexpected, curved ball that perplexed them. And when that happened, a little bit of understanding and empathy beyond our own expectation/demand would always help.
Freeze and panic is perfectly normal, that is why there are even studies and theories on how to find the rare kind of people among us who don’t freeze under circumstances. Those who can hit the ground and run even under the shock.
Anyhow, regarding the 中華郵政, the bank teller inconsistency that I was referring to, is a bit different than what you perceived. The inconsistency that I referred to is that the bank teller should just make sure they consistently check the ID and proof for every single wired transfer requested. The no ID/proof checking inconsistency that you mentioned, sounded like an act of good will because the bank teller recognize who you are. This bypass of ID/Proof check may provide a more convenient and expedient service experience, but it also seems to introduce inconsistency and confusion. Require ID and proof on every single wired transfer will be a more consistent way to go, regardless of it’s a familiar face or not. Just keep in mind that whatever was asked of you at the bank teller’s counter sort of trickles down from the policies in the US IRS as well (not just Taiwan’s laws and stipulation). Asking the local Taiwan bank teller to explain that policy detail/reasoning is not an easy task. It will be like asking the local Taiwanese bank teller to explain complications in tax and financial compliance in the US while most normal US citizens are having hard time to keep up with the rate of those changes on taxes aspect alone; let along the financial compliance on top of tax complications. The best that the bank teller can do really is “that is our policy”.
Most US expat knows about Foreign Earned Income Exclusion, but what most of them don’t realize is that with the ever-changing reporting requirements from US, there are more to it. As the source of your regular wired transfer, you may or may not be tax exempted. But, the recipient of your regular wired transfers, also need to be considered. Say, if you transferred a total amount exceeded 10K within the specific time period, your recipient will have to prove the source of this 10K inflow into their account if IRS ever inquired about it; from what bank and from who. This kind of reporting requirement, trickles down to the need of asking your proof and ID at the bank teller in Taiwan.
Hence, if you did your first wired transfer ever without an ID and proof, then it will be a problem because it’s a clear violation. But if you don’t need to provide ID and proof for the subsequent transfer, it’s more like a good will act because that bank teller recognizes you. However, the ID verification and proof requirement really should be enforced every time to be consistent. And those are not the only thing that financial institution need to be in compliance with.
PS: you need to check the exact amount from the IRS. 10K may or may not be accurate anymore.
Think this way, if you have the choice of typing this insane type vs just the one liner of “that is our policy”, what would you choose? What would most people choose?
I say this one liner “that is our policy” is a pretty good one. Lol
Good luck. Differences are given. It's given with where you are and what you do.
How you act will define your own experience amidst those differences.
I hope you can find a balance between what you want and what is possible given the differences.
Hey, if Taiwan is exactly like the US that provide you the exact experience that you expected. Then, the health care won’t be the way it is, right? There are things that Taiwan did completely differently than the US, and that is what makes it possible. Shall it be a better heath care or lower cost of living.
Every time I go to subway to get classic italian sub without ham, the worker ALWAYS says to me that no meat subtitution for the same price which I am totally okay with. That has never happened to me in the US. It always makes me feel that they assume I am about to take advantage of their business. (or maybe I am over thinking it.) I simply don't want ham in my sub. Why do they question me about what I want in my sub? How come I feel like I am committing a crime. Your hospital story is crazy. It feels like people in Taiwan follow nonsense rules and are too scared to challenge the authority. Is there something going on that we don't know between the taiwan government and the local people on the island?
I think it has to to with the education system. Critical thinking is NOT promoted in elementary school for sure. I'm not sure when that concept is introduced but it seems that if you just follow the rules then you never get in trouble and you can't get yelled at by the boss. So, no meat substitution for you! I truly think deviation from the wrote policy and procedure is so frowned upon that no one wants to risk it. CYA! ~JB
The situation you have encountered is usually in a unit run by an irresponsible supervisor. Thank you for pointing out these issues.
We were thinking maybe they are ONLY issues for us. But we do have TW friends that curse the policy. So, we came here to share and learn. Thank you for contributing to the conversation.
In Taiwan, there are still many people with inflexible thinking. As a Taiwanese, I often meet such people.
Yes! That's the word we forgot to use - inflexible. Policy is a guide not a law. You can deviate from policy if the situation is outside the norm. ~JB
My stress level just went through the roof watching your video! Glad you both are okay.
Leah is much better at navigating such issues. And I think she has some upcoming videos on her channel that will address such challenges. Mostly, you have to help the person see that it is to their advantage to do something. Otherwise they have no motivation to do it.
What are some policies that challenge you in your daily life?
I need to thank you guys for another great video educating me about Taiwan. The mentality of CYA you describe in this video definitely helps to explain why my students in English classes are so unwilling to speak up. I think culturally, the Taiwanese are conditioned from birth to be part of the group and not stick out to be the exception. As long as you do what everybody does, typically according to an authoritarian power like parents or teachers or bosses at work, you can safely remain and survive as a member of the group. The Japanese are even more so, I believe. What I am not sure about is whether this cultural trait is more a leftover from the Japanese colonial rule or inherent in Chinese Confucianism. Personally, I am so damn Americanized, I can't stand such idiocy. Taiwan needs to make it their policy to educate children NOT to follow the policy when necessary, i.e., to have the ability for independent, critical thinking. The one egregious case I remember from several months ago is the En En case, the first Taiwanese child who died from COVID all because New Taipei's COVID "policy" at the time caused the buck to be passed back and forth among various emergency services resulting in a tragic delay of the ambulance. One of the most heartbreaking statements the father made was that he had been too 乖 or "compliant" with the government's policy. The same Chinese word is used to describe a well-behaved child, a child who does what he or she has been told by the authoritarian figure, right or wrong regardless. The parents of En En found out that had they disobeyed the COVID policy and had rushed their baby to the hospital themselves immediately, instead of wasting time waiting for the ambulance according to the government policy, the tragedy would likely have been avoided. Afterwards, the New Taipei mayor and his administration tried to deny any responsibility for a f*$%#@ up policy, mishandling of the crisis, and even a coverup, instead of just admitting the mistakes so that they could be corrected. It seems that the mayor was well-schooled in the CYA culture as well. This CYA modus operandi instead of honesty and integrity seems to be a widespread phenomenon in Taiwanese society, especially among the high and mighty. It needs to change if Taiwan is to become a better place. I would start with my own students in my English classes. They need to speak up so that they can really learn English. What this means is that they need to stop the CYA behavior, take the risk to speak up, and be willing to take the responsibility of admitting mistakes so that they can learn from the mistakes instead of just always putting saving face first, which ultimately is what the problem is: the culture of not losing face at all costs. The New Taipei mayor and his administration, just like the Hsinchu mayor 高虹安 and countless other powerful figures in Taiwan all tried to save face above all else instead of saving another boy's life or preventing another case of corruption, etc. The Taiwanese keep complaining that none of their politicians are honest, but a democracy deserves exactly whomever you elect: a government can only be as honest as the people that elected it, not more. If you have a culture of rampant dishonesty and lack of integrity due to the imperative of saving your face, what can you expect from your elected politicians? It were time to change already. Let's start with the kids.
We've tried certaining with our own students, but we are met with such resistance from our schools. You can disrupt the harmony that has been established. Social and political harmony are far more important than any critical thinking skills that can be passed on to the students. The educational system here is designed to show people the importance of following the rules and policies so that rules and policies dictate societal harmony rather than any ethical choices made by the citizens. Thank you for the thoughtful comment.
Thank you. I'm so appreciative of your open mind feeling talk. That was my feeling, too.
This was the process to confirm was who is the giver or follower.
I remember this when I was young for thousand times.
I am not against policy BUT the policy needs to MAKE SENSE and be flexible when unique circumstances arise. We are still so grateful to TW for all of the support and care it has given us. ~JB
Man, that sounds like a horrible experience. Justin in that box made me actually laugh out loud, but I promise I felt bad after 😆
Don't feel bad! It is hilarious! What would love to have the video was the footage that I took from inside of me enjoying some very interesting flavored Pringles while they rolled me into my formal quarantine room .That box was literally made from corrugated poster board and saran wrap. They literally made that in the emergency room while I waited in the other room. ~JB
Wowwwww this story is insane. Although I feel you on policy in Taiwan because sometimes the randomly change or sometimes I think people don’t know so they just say something. Aiyaaaa
For legal reasons we can't talk about other examples of " policy" . We wouldn't want to get sued for defamation of character. 😬🫣😉😆
Exactly, “ policy” because they don’t know what they are doing!
Plus there's a lot of fear of getting yelled up by the boss....
很抱歉不靈活的政策與不變通的人性讓你們有不好的遭遇。
我們直到23年前都還是只有一個政黨執政，遭遇狀況的經驗還不夠，無法靈活變通。直到18年前，孩子們在學校受的教育還是死硬的守規矩，頭髮不能流長、不能染髮、不能留指甲、不能化妝...不守規矩會被打、被記點、被退學。我們還有很長一段路要走。
沒有一個國家是完美的。台灣擺脫白色恐怖時代的速度之快給我們留下了深刻的印象。這是一個年輕的民主國家，但卻是一個非常有前途的民主國家。 台灣有很多值得其他國家學習的地方。政策和不靈活性只是問題之一。請觀看我們的其他視頻，了解我們到底有多愛台灣。
Honestly, with the Covid stuff, I do wonder if the global response had been high across the board if such extreme "policies" would have taken hold in countries like Taiwan that were desperately trying to do the right thing. I also wonder if native Taiwanese are treated with such drastic measures or if you are both seen as foreigners who probably came from a western country that didn't succeed with the same level of social cohesion that was seen in many Asian or Latin countries. Just a thought. I feel like there should have been a work around, and I wonder if you ever find a Taiwanese friend that would tell you something different that they would have tried, or if they would just succumb to the policy?
I experienced a policy much like the Costco ice-cream story. I was along the coast of California at a little health food type grocery store. They served smoothies, but every smoothie variety was made with apple juice. I really didn't want a smoothie made with apple juice (and honestly thought it an odd, and even gross, choice for some of the smoothie varieties). The worker behind the counter when I asked if I could use a different kind of juice, "noooooo" with the Cali slow sing-song surfer sounding updraw at the end. "We don't have anything but apple juice back here, it's our policy." So, I asked if I could buy a small bottle of orange juice and bring it to her to use instead. The same, "nooooooo". Like, what gives!? Strange policy.
Despite the experience in this video, we have witnessed how policy can be a benefit to the whole entire whole, especially during Covid. I personally feel that they handled that situation really well. We also realized that many policies that don’t make sense to us as Westerners are followee blindly in TWwith no consideration for individual circumstances such as this. On another note, who makes smoothies with apple juice? I have never heard of that in my life. maybe that was the signature drink that made them different perhaps?
The place was weird. The apple smoothies even weirder. But hey, it was near the ocean! @@Justin_Leah
Did they even taste good?
"nooooooo" LOL Actually they were okay. I had this date smoothie that was really different. @@Justin_Leah
1. How to make rules more flexible is the answer that the whole world has been looking for. There are often lawsuits in the medical industry, so following the rules is the safest practice. For me, "What should I do?" is the key word to throw the problem to them, while how fast for starting another "policy detail" is unforeseeable. In light of your dangerous situation, I believe they will review it asap.
2. The event about your ice cream actually comes from Western business science. If the worker provided you the products with different production processes, they are called failed products, which might damage the brand image.
We are not against policy but policy needs to make sense AND policy needs to be flexible.
I've worked in retail for years in America. The process to make ONLY ice cream instead of Sundae is so simple that it should not be an issue.
Thank you for contributing to the conversation. we learn so much in the comment section.
"Hello, My name is Justin "It's just our policy" Butts. "
😆😅
Can you ask for the syrup on the side?
I wish it were that simple. Oftentimes it is challenging to get coffee without the lid. Like they just insist on giving you the lid and then you have to take it off and hand it back to them and they will gladly throw it away. But they have to complete the action of giving you the lid because that is the policy.
When the "0+5" announced, Taiwan's CDC explained that according to scientific evidence, because current virus varient had very low risks of transmission after being infected, Taiwan CDC changed the policy as 0+5.
And we are certainly fully aware of how well Taiwan has managed the pandemic. This is more than just our observations regarding the hospital. It's about how policy is used as an excuse and how people follow policy blindly without thinking about the policy or how that policy is affecting other people. So it's more than just the hospital's decision to not give me the surgery even though I was in severe pain with multiple fractures. Because, another hospital had a different policy that would allow me to get the surgery. So I'm not sure what the 0 + 5 policy has to do with all of the other policies we mentioned in the video. But again, we really appreciate how well Taiwan managed the pandemic. Costco and ice cream, well that's a different story. 🫣😁
However, the hospital Justin admitted, they seemed to have no operation policy for COVID-19 patients except for life-threatened cases. Nevertheless, bone frustration cases usually are not seen as life-threatened ones.
@@YHLOVE-b8n It was the inconsistencies over what the policy actually was. The surgeon said he would be happy to do the surgery but the hospital said no. The hospital staff told me that the surgeon said no. Somebody is inaccurate. Either way, life threatening or not, I risked a lot of damage with broken bones trying to poke through my skin. It was the adherence to policy that made my care substandard. They chose policy over the person.
Yes, Taiwan CDC did not regulate surgeons cannot operate for COVID patients. In fact, as you know there are still other hospitals they operate for COVID patients.
@@YHLOVE-b8n You may have seen some of our other videos where I had brain surgery in Taiwan. We are certainly grateful for how well Taiwan has taken care of me. It's just unfortunate how policy actually limits a lot of improvements and personalized care for individuals. And when someone tells you that you can't have ice cream without strawberry syrup poured on it because it's policy makes you feel like a little child and it's a little insulting.
This is an absolute nightmare! You would think someone would step up and make a logical choice. It's frustrating just listening to it, I can't imagine how you guys felt...
It's all part of the adventure I guess! 😆😉
Sounds like people pick up the policy which they like to follow. Because it is much easy for them. Discretion.
Perhaps it's just fear of getting yelled up by your boss who has a boss that will yell at that boss who has a boss that will yell at that boss who has a boss that would yell at that boss. Bosses like to yell a lot. 🫣😁 C. Y. A. ~JB
The world is not perfect, if you live cynically, YOUR LIFE WILL BE BLACK AND WHITE. Sometimes the small thing just ignore it, be happy.
Ice cream makes me happy. But I couldn't have any ice cream. So I should just ignore the unhappy feelings? And then I will be happy? 🤔😆
@@Justin_Leah TOO MANY THINGS TO MAKE YOU UNHAPPY OR HAPPY, IT'S FINE FOR ME,IT'S YOUR LIFE ,YOUR DECISION. KEEP POSTIVE .
I asked my Dr friends…maybe you should mention when was this happen? maybe it was during outbreak of COVID and all hospital were packed with more severe patients and your condition maybe not as bad as the other ones… it was a hard time. And also, some smaller or countryside hospitals, there equipments may be old and need to be repaired, like the ones you showed in the quanrentine rooms.
But anyways, it was still a horrible experience from a patient’s perspective! I’m sorry you have to go through that and hope you get better soon.
That's a good point!
This was in February 2023. And the hospital was not overwhelmed. The only thing the hospital needed to do was do a deep clean of the surgical field. A surgical room is cleaned after a surgery. During CV-19 it just needs to be cleaned extra well.
Thank you for contributing to the conversation. This is why we make videos, to share and learn!
I kayaked for the first time a couple of weeks ago!
Isn't it lovely? I used to have a kayak. The Meramec River in Missouri is a lovely little place to take a chill paddle down.
@@Justin_Leah i actually liked it better than being on a powerboat, which is too passive.
I wonder which hospital it is!?!
This video is more about how policy is utilized in TW .....we don't want to scold the staff or Drs. My surgeon was fantastic and took great care of me. Everybody has a boss to answer to and it seems the bosses didn't care how much pain I was in so long as they followed the outdated policy.
Wow! Nicely done! How is your shoulder now? Also, what bank do you use and how much is the wire fee? I’m getting ready to move abroad…
How exciting! The banks you use often depends on your employment status. The transfer rate often depends on what country and which bank you use here and back home. Are you coming here to teach? What city are you moving to?
If the COSTCO case or the hospital incident had occured in the US, what would you do? Make a video and post it on RUclips? Just curious.
Of course we would make a video! It's what we do!! 😁
However, in America these issues would NOT happen. The worker at COSTCO would be happy not to pour in the strawberry syrup because that means less work and mess for them. COSTCO would be happy to save the $$ on giving me less of a product for the same price.
The situation at the hospital would not happen as well. There would be One policy and everyone would follow it. We would not be told that the surgeon could refuse my surgery and ALSO told by the surgeon that the HOSPITAL refused my surgery. The policy at the hospital in the U. S. would be to minimize the pain and suffering of the patient and they would do the surgery immediately. My best friend is a Dr. in the U.S. and he couldn't believe I had to wait 5 days to get my surgery.
Thanks for watching and contributing to the conversation. This is how we all learn.
To be frank and to be honest, I feel a patronizing tone in the entire video. I'm not sure that's yout intent, but I'm curious about what people would do if something apparently unreasonable happened in the US. Your answer is, oh, we don't have anything like that in America. It just sounds great.
To answer your question: what would Taiwanese do if there's a unreasonable policy? I think Taiwanese people usually have several choices. Accept it. Talk to the manager or a person who has the authority. File a complaint. Bring the case to the court room. It all depends on how much personal right and warefare was affected. I reason that would be what Americans may do if such things happen in the US.
的確是政策不夠周到，真的抱歉
的確是政策不夠周到，真的抱歉. 感謝您觀看和分享您的想法。
This is like when collectivism meets poor governance. But yeah and also CYA. Most Tqiwanese people are afraid to stand up and voice their opinions.
I think the surgeon had discretion to some extent. He wouldnt have left a heart attack patient in quarantine. But he left you there because i guess CYA still outqeighed your health in that situation.
Actually, we did ask about a heart attack patient. The nurse said, yes.... they will not do the surgery. We are not exaggerating in this video. Maybe the nurse was mistaken. However, I did have to wait and suffer because no one could make a proper decision putting my care above the policy. Plus, other hospitals have different policy that would have allowed me to have the surgery immediately. A higher boss should have been called and told about the situation and that boss should have made an exception. Thank you for watching and contributing to the conversation. ~JB
A true Taiwanese just do not question the policies put forward by the government, otherwise you'd be labeled pro-China and not "loving-Taiwan." /jk
Speaking your mind in TW seems to be a challenge for sure culturally and socially. ~JB
welcome to TW😛
but before you came, why not check resident people named it ghost island🤣
I just came across an interesting website with some travel riding on it from a Westerner talking about how Taiwan is a ghost island. I thank you for introducing us to that term. They seem to focus a lot on urban decay and the decline of many once burgeoning areas that are now completely abandoned.
@@Justin_Leah 1st, everything is relatively.
Covid, they test your dog & fish,etc in China😝
in TW, they drug kids in kindergarten🤣
in US, father shot his own 3 young boys😂
ghost island? NO~ ghost planet😈