Consulting case interview: healthcare profitability (w/ Bain & ex-L.E.K Consultants)

Here's a consulting mock case interview featuring a Bain Consultant and an L.E.K Consultant focusing on a major healthcare provider that's launching a new program.
🎥 The client is a national healthcare player like Cigna/Aetna and is considering launching a new disease management program to better serve its members. The client wants to know whether they should launch the program and what steps they should take. Watch Eishan Dhandhania (Bain Consultant) run Misha Arora (ex- L.E.K Consultant) through a consulting mock case interview focused on profitability.
🎬 Video Sections:
00:00 Intro
00:16 Question prompt
03:37 Framework
05:52 Calculating member segmentation by health conditions
13:01 Calculating costs
23:26 Identifying risks
27:22 Summary
29:18 Conclusion
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➡️ Check out our video on how to approach market entry cases: • Consulting mock case i...
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[@bhumikalamba186]

Good things :
1) Was to take the first insight at hand -> translate to action item for solving the case. Diabetics population could be targeted. Caters to the 'What steps they should take ?' objective of the case.
2) Drive the case towards revenue generating potential and the cost side of things.
Some minor areas of improvement for the interviewee:
1) While asking for data, he should have directly jumped to customer segmentation w.r.t disease. Time was wasted in the first 2 points.
2) Exhibhit 1 insight: He could have provided his hypothesis regarding what he think group and individual is. Given that he is ex-LEK which is healthcare consulting, these connections should come right off the bat.

[@ganeshsai4143]

Great case! I didn't quite understand the last part of the case where the candidate has done mental math. How did he approach this part? Any dissection of his analysis?

[@christianfagerlid5419]

Didn't make much sense

[@Chrys99]

Hi there. When talking about the structure he didn’t include anything about the implementation that was mentioned when he was given the prompt. Is this standard?

[@Ines-hl1oh]

Same question here^

[@bhumikalamba186]

The implementation would be possible only if the financials make sense. The costs of implementation are estimated in financial bucket.

[@zcole82]

In the cost calculations for the coaches. We are told that wach coach can see 8 patients a day and work for 25 days PER MONTH. This equals 200 clients per month. Why would we not multiply this by 12 months to 2400 clients in a year? This would mean leas coaches are needed to deal with cohort of patients per annum and their corresponding cost of 72000 is reduced. There are a dew things with this calculation i dont understand

[@kingcricket31]

I presume the coach checks in with each of their patients 1x per month. So each patient has 12 engagements with their respective coach