If you install the metal bars that hold the bottom down with the method shown in this video it can easily damage the cot. In my case the metal bar got bent from the middle. You need to install it by two pulls per bar (one from each end). Now I have a bent bar that can be felt through the mattress.
Hello, Thank you for your feedback. We are sorry to hear that you are having a negative experience with one of our carry cots. In order to provide you the best possible feedback, we kindly ask you to send us the article and serial number located on the white manufacturing label including images/videos of the described problem, via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com Best regards, Your CYBEX team
If you install the metal bars that hold the bottom down with the method shown in this video it can easily damage the cot. In my case the metal bar got bent from the middle. You need to install it by two pulls per bar (one from each end). Now I have a bent bar that can be felt through the mattress.
Hello,
Thank you for your feedback. We are sorry to hear that you are having a negative experience with one of our carry cots. In order to provide you the best possible feedback, we kindly ask you to send us the article and serial number located on the white manufacturing label including images/videos of the described problem, via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com
Best regards,
Your CYBEX team