What We Can All Learn from the Cruise Ship Stranding
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- Опубликовано: 2 апр 2024
- this supposed cruise ship stranding on an African island is all over the news. so I wanted to make a video and talk about the key takeaways travelers should learn from it. The cruise ship passengers were not really stranded, they made the decision to book an excursion from a third party provider, instead of booking an official excursion with the cruise line. when you're on a cruise and you stop at different destinations, the cruise line offers shore excursions and adventures, but you can also do your own thing and book things independently. The big difference is if you do an official excursion, the ship will wait for you. if there's a problem or in the worst case they will handle the transportation to get you to the next destination. if you book an excursion with a third party company and there's a issue or delay, as happened here, the ship will not wait. The cruise line is not going to inconvenience two or three thousand people because you are running late. and the cruise lines really go overboard haha. in announcing departure times and deadlines that you have to be back on the ship. so these people knew what time they had to be back on the ship and they made the decision to book this excursion with a third party company and this is what can happen. so cruise ship passengers should be very careful when booking excursions or tours outside of the cruise company.
An hour late isn't missing the ship. 10 minutes, you get some room for error. 1 hour is a blatant mistake and they have to pay for it. Can't say we called and they still left. All the other passengers are super inconvenienced and these random 8 passengers blew it.
Yes, a stupid mistake and after reading some news stories, they believed their guides that they would get back in time. And on a big cruise, they won't let you board even if you're one minute late as they ship starts the long process to sail away.
100% agree. I have been on official excursions that were late returning and the ship waited for us. Worth the peace of mind when you are cruising and your hotel leaves without you. Also important to remember that the ship departure time may not be the same as local time and some people are late because their cell phones synchronize to local time which is an hour behind ship time.
Excellent point about the time, although I don't think that was the problem in this case. It's sad they believed / relied on the tour operators and really didn't understand the consequences.
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I've seen a few videos showing passengers who "missed the boat" waving frantically as the ship pulled away from the dock. Cruising is not for me anyway.--being crammed onto a ship with a gazillion other people. I don't mind an occasional ferry boat ride--within the confines of SF Bay! Good video, Fred--hopefully it will alert people to this not uncommon occurrence.
Yes, sad but true. I was just reading a news story about the details. Totally their fault.
I believe I saw an interview where they said these people told the tour guide they needed to head back, but the guide said not to worry they would get them back on time. So I blame the tour company. Also, the guests could have put their foot down and said No, take us back now. Ultimately, even though the ship was still there, it was not Norwegian's fault. Once those tenders are put away and the ship is prepared for departure, it's a huge job and a big expense to redeploy them and put them all back again. It also costs thousands of dollars if the ship is late departing. I think these people would have been very upset if the ship waited and passed that cost to them.
Very true on all points. Totally the fault of the tour company and they probably told the people, don't worry we will get you back in time. Those passengers learned a very tough, expensive lesson.
And good points about the departure procedures and why they just couldn't stop and let them board and that the ship could be charged fees for not vacating its berth on time.
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I agree, I didn’t know those details and everything I’ve read really makes them out to be victims, like it wasn’t their fault at all
Totally their fault!
@@FreddySherman yes, they just want sympathy for breaking the rules, just this one tiiiimmmeee! We are special, let the other 3000 folks wait.
All the people reading about it on the news really don't get it which is incredibly frustrating! The story should be about how their tour guide lied to them about 1. taking longer than they said it was going to take and 2. lying about saying that they'd contacted the ship and they said it was all ok
Yes!!! And contacting the ship doesn't really matter, once it starts the process to depart, they will not stop. I did read they got in touch with the ship and even the pilot boat, but they refused to wait or allow them onboard.
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End of the day, it's the passengers' mistake - it's on them.
Sadly yes, and they did have to pay to get to the next stop. I think it's sad the tour company probably pushed them to do the tour and made promises they would be back in time. I think they weren't experienced cruisers and believed them.
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Be on time. 3000 people dont want to wait on your late self entitled azz. especially when on vacation and an itinerary. Just stick to the approved areas and tours and always be back 1 hr early and hover around ship/ docks within walking distance. then you'll never be late and left behind. My attitude late means left behind. Run forest RUN!
Yes, I agree. But sadly, in this case, it seems like they weren't self entitled, just novice travelers who believed what the guides told them "don't worry, we will get you back in time"!!!
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People take non cruise company tours all the time and get back to the ship with time to spare. Being left behind is extremely rare, because the tour companies know that they won’t last long if they don’t get the passengers back. This was an unusual case. The cruise line also dealt with the lady who had a stroke very shabbily imo, as she was travelling solo, and 80 years old. She was sent to a local hospital who checked whether she had broken anything when she fell, but then discharged her in a foreign country having just had a major stroke, with sight and speech issues, goodness knows what would have happened had the stranded passengers not been left behind as they were able to contact her daughter and keep her with them.
The family were able to arrange 3 separate flights to get her back to the States, where she is now in a poor condition.
The family can’t praise the people who cared for her and got her home to them enough. They had one call from Norwegian to say she had been sent to hospital, that’s it.
I’m pretty unimpressed with how the cruise company handled the whole thing and I wouldn’t cruise with them.
I just don't think it's Norwegian's responsibility to care for a passenger who apparently was not physically ready for the excursion and who decided to take a non-Norwegian excursion. They are also not responsible for the medical decisions of the local caregivers / hospital.
My point was that the news coverage is portraying Norwegian as the bad guy, as if they just left the passengers for no reason. I was pointing out that these are the issues you can encounter when using non-cruise-line tour companies. And I get your point about a tour company wanting repeat business, but I have been on hundreds of cruises and have seen the desperation and the hardcore sales pitch they give passengers and I know in many countries their families are depending on that income, which makes them do / say anything to get the business.
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@@FreddySherman The lady who was ill was not on the same excursion as the others, she was on an ‘official’ excursion. She was travelling solo, she was not ill on the day of the excursion. She had a major stroke while on the excursion. Also her money and credit cards were stolen at some point during the day. She was gravely ill yet discharged almost immediately. If it hadn’t been for the stranded group she may well have died shortly after discharge, they had one credit card and looked after her until flights were arranged. She was incapable of doing anything and was alone.
As for the late return group the ship was informed that there was a problem. The ship was still in port though when they returned, it was a tender port and one could have been sent for them.
Yes I understand all the terms and conditions and I understand about people not taking responsibility and I understand that cruising companies have fees to pay and the tight schedules etc. Not being able to dock in ports etc is common on cruises, things change, weather is unpredictable etc.
However a little bit of empathy and compassion isn’t a bad thing, and I think they failed in duty of care for the very ill lady, who was basically abandoned by herself with no money in a life threatening situation
@@Hildred6 Now that you've explained more, I tend to agree with you about the woman who had a medical incident.
That's why it's so important to have medical evacuation insurance, not just trip insurance. That would have paid for her to immediately be flown back to the US.
@@FreddySherman thank you, it’s a cautionary tale all round. The lady had insurance, but was so incapacitated she couldn’t do anything, I probably wouldn’t travel alone for that reason, if there’s an emergency situation you need someone to contact insurance, relatives etc. I’ve also taken independent tours while cruising and always had a good experience and got back in time, it’s a risk certainly, but did feel bad for the group on this occasion. 😊
@@Hildred6 I agree 100 percent. You have to be prepared for the worst possible case, like in this situation!
You can learn not to be ignorant
Hopefully people will learn from this video and from the incident and it will save them from having the same problem!!!
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