Embracing Predictive CSAT for Customer Support: TheLoops AI

Not all Auto QA solutions are equal. In fact, one of the key differentiators for Support and CX leaders to look for is predictive CSAT. In this quick video featuring Monika Aufdermauer, VP of User Success at KOHO, Monika explains why sentiment and predictive CSAT for TheLoops are a much more data-driven, accurate way to improve Customer Experience. For more of Monika’s firsthand experience deploying AI for CX operations, visit TheLoops blog “KOHO's Success Story: Transforming Customer Support Quality Assurance and CX Ops with TheLoops AI.”
#ai #customersupport #customerexperience #csat