One thing important to note - the specific level of technical support that a level 1 help desk provides can vary greatly. At the bottom end are the "catch and dispatch" kind of help desks who answer calls and chats, open tickets for problems, and really don't do anything to try to resolve the issue. At the top end some level 1 help desk technicians are doing troubleshooting work and handling support issues that other desks would think were Analyst or even Junior Engineering level work. These higher support level desks often have much faster advancement to other job roles, where the bottom end roles may be looking for "lifers" who don't have much technical knowledge and they may not offer any advancement opportunity at all. If you're interviewing for a help desk role it's very important to ask what the specific expectations of "level 1" are.
I currently work at a small company and do all kind of work, since I'm the only one in charge I need to learn faster and solve things faster. Seems like I'm more like this "top end level 1 helpdesk" since I troubleshoot everything that arrive to me and do a lot of other things related to windows server maintenance and SQL database. I hope that in 2 years I can search for a better opportunity at a level 2 helpdesk role or even a level 3 depending of my knowledge accumulated
I am going for an interview for a IT Helpdesk coordinator and this video really help me to know the duties as this is my first experience in a professional work environment.
So I haven’t studied anything other than sec+ 501 but never taken a test. Can I get my foot in the door with no experience? I feel like if I find a entry level day job in IT it’ll push me to dive deeper in the field.
The video asks what the Servicedesk is doing. The answer is, that they are deleting tickets and holds down the IT department for improving the customer satisfaction. This is realized by emotional conflicts which can escalate quickly among female and male robot employees.
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One thing important to note - the specific level of technical support that a level 1 help desk provides can vary greatly. At the bottom end are the "catch and dispatch" kind of help desks who answer calls and chats, open tickets for problems, and really don't do anything to try to resolve the issue. At the top end some level 1 help desk technicians are doing troubleshooting work and handling support issues that other desks would think were Analyst or even Junior Engineering level work.
These higher support level desks often have much faster advancement to other job roles, where the bottom end roles may be looking for "lifers" who don't have much technical knowledge and they may not offer any advancement opportunity at all. If you're interviewing for a help desk role it's very important to ask what the specific expectations of "level 1" are.
great tips fnsmike, agree, it will very from company to company, and depends on company size. Thanks for the comment.
I currently work at a small company and do all kind of work, since I'm the only one in charge I need to learn faster and solve things faster. Seems like I'm more like this "top end level 1 helpdesk" since I troubleshoot everything that arrive to me and do a lot of other things related to windows server maintenance and SQL database. I hope that in 2 years I can search for a better opportunity at a level 2 helpdesk role or even a level 3 depending of my knowledge accumulated
I am going for an interview for a IT Helpdesk coordinator and this video really help me to know the duties as this is my first experience in a professional work environment.
Thanks so much. You were explicit and clearly made it very easy to understand.
Thank you Soo much this was really helpful
such a boost in knowledge before interview...keep going sir it's motivate me and towards my passion.
Thanks for your comment. Glad you found it helpful
Really detailed and helpful!
Glad it was helpful!
information so helpful
Very helpful, I got a question. Is it possible for one who has no IT experience to find a help desk job
what is the difference between a client support and help desk?
A very informative video honestly great work
Glad it helped. Thanks for the comment.
So I haven’t studied anything other than sec+ 501 but never taken a test. Can I get my foot in the door with no experience? I feel like if I find a entry level day job in IT it’ll push me to dive deeper in the field.
The video asks what the Servicedesk is doing. The answer is, that they are deleting tickets and holds down the IT department for improving the customer satisfaction. This is realized by emotional conflicts which can escalate quickly among female and male robot employees.
The Help Desk is a comedy software initiative by Harvard Lampoon LLC.