Spot On. Freezer Evap fan pulling voltage down causing board to crash and reset. Mine turned out to be ice in freezer fan coupler. Disconected and applied Dielectric grease and relatched. Also had a huge ice ball to clear out. Working Well now. No parts needed.
Our 5 door just stopped making ICE, I used Tech Mode and in menu 56 I get an error code of E2. Looks like I need service, luckily I bought an extended warranty as our KA fridge is 2.5 years old. Great tutorial. Thanks
great video, thx! instead of PO I got a PF code (and all the lights were off so I figured that meant power failure) so I went thru your diagnostic mode and I got the blinking 01 and the lights came back on - i went thru the diagnostic but how do I tell what it was that shut the unit off? I suspect the freezer compressor fan but for now it has reset - THX for this video!
Thanks for this video. Very helpful. Wish I had seen it a year ago. Yes, I bought a control board but never put it in. Ended up replacing fridge but may fix/keep this as a spare or sell it.
@@ninjajim4 you won’t believe this. After unplugging the fridge for a few days for a total defrost, I moved it into the garage, plugged it in and it runs better than new! No error codes show up. I think it must have had a bad frost buildup that caused all sorts of issues. Now I have two perfectly working fridges.
@@19rosscoe61 hah, i've heard it from others too..! clean the coils under your fridge -- that can cause evap coils to freeze up. If you ever need to defrost again you can save time by using a hair dryer. There is also ways to force defrost through tech mode
Most common issue for PO code is the freezer evaporator fan. You can verify by doing Test 3, Step 2 and it will reset and show PO code. Also will happen during Test 3, Step 4, and Test 4, Step 5.
@@starlight2949 if your closed system has a leak, you have to track it down and plug it up! The tech should use some contrast dye and black light to determine where it's leaking.
My mom's has a red door on her kitchen aid and keeps chiming every 30 mins I tried these plus lights in fridge don't come on either 5 year old fridge this all started when a tree hit a power line you think it fried the board????
So I did the exact thing you did and it timed out the same way. After you replaced the evaporator fan, everything worked fine? Do you have a video of you replacing the fan?
@@reeks265 if it's resetting on those same tests, it's for sure the evaporator fan. I don't have video of replacement sorry, but in these comments I linked to the disassembly for the freezer, where the evaporator fan is. I also linked to the replacement part
I have the same model fridge the refrigerator fan works in diagnostic mode but not in normal working mode. The freezer is fine. So of course my fridge part is not cooling as it should. I’ve had the circuit board replaced. Do you have any ideas what it might be??
@@bigkidison have you dissassembled and put eyes on the refrigerator evap fan? If freezer is good but fridge is not then my guess is that there is a lot of ice build up in the condensor. It blocks all air flow to the fridge portion. It's a pain to get to it but once you get in there, melt all ice with a heat gun/hair dryer, make sure drains are clear. Make sure coils underneath the freezer in the front is clean and dust free
I have a stupid question. Looks like my manual is not on the top of door. My freezer door is shut solid- I believe there is ice built up at the bottom that is preventing the door from opening. I wanted to put it in forced defrost mode which I believe is #38. I switched the mode to long defrost, but once I do that is there another button I have to press to confirm/start the forced defrost cycle? Do I exit diagnostic mode etc.. not sure what I do to start it. Thanks in advance!
Hello, going thru the diagnostic tech mode, what should be the correct code number and how to correct? For example, at step #44, what number should it show to be correct? Or step #45, is it supposed to be 03? I can't change it to 03 to have "water fill ON" Basically my ice maker stop making ice and I can't figure out what I need to do
Kitchenaid 5 door refrigerator doesn’t make ice I have on 6 test mode 03 blinking, what that’s mean, and how I can get manuals for this fridge pls help me 😢
You've fixed the PO code issue by swapping freezer evap fan but refridgerator is still warm? That can happen if you've had the PO code problem for a few days -- the board resets too many times and ice builds up on the refrigerator evaporator coils. You can defrost it with a hairdryer and you should be good from there.
Heater element has been replaced. The tech put a new control board today. He also put in a upper fan motor and heater. Ice maker is fine and freezer is freezing. But refrigerator is NOT COLD. @@ninjajim4
@@terrykiser6038 did you ever have the PO code problem? What was the reason to replace the heater element control board? Do you hear the fan running in the refridgerator?
@@terrykiser6038 you should run Service Test - 3, step 3. When it flashes '13', you should open the fridge door and make sure you can hear the fan running and check if you can feel the air blowing. These are the tech sheet instructions: Step 3 will flash quickly and advances to steps 13/23 very quickly. The result is RC Fan on, Pantry Air Damper on. Pantry Air Damper will open and close automatically. (13= Damper Open. 23= Damper Closed). Verify air flow inside pantry on left hand side when damper is open, (13 displayed). Air flow in pantry will cease when 23 is displayed).
I hope no one wasted money buying a new control board, which is what everywhere online suggests to do first! Don't throw parts at the problem!! I posted this information publicly on ApplianceBlog.com and Jake DELETED my comments, DELETED my account and LOCKED the threads so no one could reply with the correct information. He'd rather save face than help people. What a scumbag! There are people on that forum who junked a perfectly good refrigerator and spent +$1000 for a new one because they couldn't solve this problem! 😢
Fridge area was warmer than usual and freezer was thawing out. Got to evaporator coil and just on copper section behind thermistor was a large chunk of ice. I didn’t have the paper of all the tests to run any ideas? Thanks
Ice or frost? Iceball is a potential frostback issue. Frost that melted but was frost, maybe with a dusting of frost along the top of the evaporator... is usually an airflow issue.
Thanks for this video; very helpful. Mine shows the PO code w 3 chimes. I followed your video; (i) under Test #3 (which ended up with 01), I then did "Select Zone" > # 23; it goes thru a few things and then stays on "13"; what does it mean?// (ii) also ran test #5, this one stays on #2. // (iii) When reset, PO code comes back in 10 minutes, followed by the entire control panel lighting up followed by a grumpy noise (for about 1 - 2 minutes). Any hints? Thanks much for your insight.
Freezer evaporator fan motor part number is WPW10514110 (kitchenaid and whirlpool are the same company. Here is how to take the freezer drawer out to get to the fan: ruclips.net/video/drr03aJnOZs/видео.html
Hi, can you please send me that paper? I bought my refrigerator second hand and it isnt there. Freezer is great but fridge isn't. Coils a bit iced but not as bad as I've seen on older refrigerators I've had with a bad defrost coil. Please help! My creamer is getting chunky and I've gotta work in the AM
Spot On. Freezer Evap fan pulling voltage down causing board to crash and reset. Mine turned out to be ice in freezer fan coupler. Disconected and applied Dielectric grease and relatched. Also had a huge ice ball to clear out. Working Well now. No parts needed.
Our 5 door just stopped making ICE, I used Tech Mode and in menu 56 I get an error code of E2. Looks like I need service, luckily I bought an extended warranty as our KA fridge is 2.5 years old. Great tutorial. Thanks
Very helpful. The service docs were odd to me until i saw this video.
great video, thx! instead of PO I got a PF code (and all the lights were off so I figured that meant power failure) so I went thru your diagnostic mode and I got the blinking 01 and the lights came back on - i went thru the diagnostic but how do I tell what it was that shut the unit off? I suspect the freezer compressor fan but for now it has reset - THX for this video!
Thank you for making this video. This solved my problem.
They didn’t make this
Thanks for this video. Very helpful. Wish I had seen it a year ago. Yes, I bought a control board but never put it in. Ended up replacing fridge but may fix/keep this as a spare or sell it.
Ugh. I've been there!! Best of luck -- happy to help you get the other one up and running if I can
@@ninjajim4 you won’t believe this. After unplugging the fridge for a few days for a total defrost, I moved it into the garage, plugged it in and it runs better than new! No error codes show up. I think it must have had a bad frost buildup that caused all sorts of issues. Now I have two perfectly working fridges.
@@19rosscoe61 hah, i've heard it from others too..! clean the coils under your fridge -- that can cause evap coils to freeze up. If you ever need to defrost again you can save time by using a hair dryer. There is also ways to force defrost through tech mode
How did you know it was the freezer evap fan causing the problem? What was the clue?
Works on my Whirlpool refridgerator as well!
Most common issue for PO code is the freezer evaporator fan. You can verify by doing Test 3, Step 2 and it will reset and show PO code. Also will happen during Test 3, Step 4, and Test 4, Step 5.
Repair guy came to put in freeon a month later freezer is back warm, what should I do
@@starlight2949 if your closed system has a leak, you have to track it down and plug it up! The tech should use some contrast dye and black light to determine where it's leaking.
My mom's has a red door on her kitchen aid and keeps chiming every 30 mins I tried these plus lights in fridge don't come on either 5 year old fridge this all started when a tree hit a power line you think it fried the board????
So I did the exact thing you did and it timed out the same way. After you replaced the evaporator fan, everything worked fine? Do you have a video of you replacing the fan?
@@reeks265 if it's resetting on those same tests, it's for sure the evaporator fan. I don't have video of replacement sorry, but in these comments I linked to the disassembly for the freezer, where the evaporator fan is. I also linked to the replacement part
What was the part that mentioned that you replaced
I got a fridge like that one the freezer works fine but the top doesn't freeze non at at and the fan works
I have the same model fridge the refrigerator fan works in diagnostic mode but not in normal working mode. The freezer is fine. So of course my fridge part is not cooling as it should. I’ve had the circuit board replaced. Do you have any ideas what it might be??
@@bigkidison have you dissassembled and put eyes on the refrigerator evap fan? If freezer is good but fridge is not then my guess is that there is a lot of ice build up in the condensor. It blocks all air flow to the fridge portion. It's a pain to get to it but once you get in there, melt all ice with a heat gun/hair dryer, make sure drains are clear. Make sure coils underneath the freezer in the front is clean and dust free
When l hit temp it goes to vac
How do you reset the red door open signal? I’ve unplugged the fridge and it still indicates the doors are open.
I have a stupid question. Looks like my manual is not on the top of door. My freezer door is shut solid- I believe there is ice built up at the bottom that is preventing the door from opening.
I wanted to put it in forced defrost mode which I believe is #38. I switched the mode to long defrost, but once I do that is there another button I have to press to confirm/start the forced defrost cycle? Do I exit diagnostic mode etc.. not sure what I do to start it. Thanks in advance!
Hello, going thru the diagnostic tech mode, what should be the correct code number and how to correct? For example, at step #44, what number should it show to be correct? Or step #45, is it supposed to be 03? I can't change it to 03 to have "water fill ON" Basically my ice maker stop making ice and I can't figure out what I need to do
I can only go up to Test 4, after test #4 doesn’t go to the next test
Kitchenaid 5 door refrigerator doesn’t make ice I have on 6 test mode 03 blinking, what that’s mean, and how I can get manuals for this fridge pls help me 😢
I have Kenmore fridge 596.72383410 and freezer works but fridge is no cooling. it shows code 23. Is this my flapper not open? Thanks
We have kitchen aid 5 door 3 years old model #w10772354A we have no lites thru out this morning the ice holder was leaking ? Help
How can i do if my fridge apear the po code and the fridge turn off and on. What it is it and how i can fix it please and thank you!
please send me the part number for the evaporate fan .I got too purchase one also
Went through the entire test no error and still ice maker not making ice
Hey, my freezer stop working the test of fridge is working fine. So every frozen fruits and ice cream melted
My sensor came up #65 now what should I do
Refrigerator still not cooling in fresh food part. Freezer working fine
You've fixed the PO code issue by swapping freezer evap fan but refridgerator is still warm? That can happen if you've had the PO code problem for a few days -- the board resets too many times and ice builds up on the refrigerator evaporator coils. You can defrost it with a hairdryer and you should be good from there.
Heater element has been replaced. The tech put a new control board today. He also put in a upper fan motor and heater. Ice maker is fine and freezer is freezing. But refrigerator is NOT COLD. @@ninjajim4
@@terrykiser6038 did you ever have the PO code problem? What was the reason to replace the heater element control board? Do you hear the fan running in the refridgerator?
@@terrykiser6038 you should run Service Test - 3, step 3. When it flashes '13', you should open the fridge door and make sure you can hear the fan running and check if you can feel the air blowing. These are the tech sheet instructions: Step 3 will flash quickly and advances to steps 13/23 very quickly. The result
is RC Fan on, Pantry Air Damper on. Pantry Air Damper will open and close automatically. (13= Damper Open.
23= Damper Closed). Verify air flow inside pantry on left hand side when damper is open, (13 displayed). Air
flow in pantry will cease when 23 is displayed).
@@ninjajim4, My fridge flash "13" and open the door but no fan running. Is this my fan bad? Thanks.
I hope no one wasted money buying a new control board, which is what everywhere online suggests to do first! Don't throw parts at the problem!! I posted this information publicly on ApplianceBlog.com and Jake DELETED my comments, DELETED my account and LOCKED the threads so no one could reply with the correct information. He'd rather save face than help people. What a scumbag! There are people on that forum who junked a perfectly good refrigerator and spent +$1000 for a new one because they couldn't solve this problem! 😢
You're a good dude.
Fridge area was warmer than usual and freezer was thawing out. Got to evaporator coil and just on copper section behind thermistor was a large chunk of ice. I didn’t have the paper of all the tests to run any ideas? Thanks
Ice or frost? Iceball is a potential frostback issue. Frost that melted but was frost, maybe with a dusting of frost along the top of the evaporator... is usually an airflow issue.
Thanks 🙏
Está prendida pero no enfría
Thanks for this video; very helpful. Mine shows the PO code w 3 chimes. I followed your video; (i) under Test #3 (which ended up with 01), I then did "Select Zone" > # 23; it goes thru a few things and then stays on "13"; what does it mean?// (ii) also ran test #5, this one stays on #2. // (iii) When reset, PO code comes back in 10 minutes, followed by the entire control panel lighting up followed by a grumpy noise (for about 1 - 2 minutes). Any hints? Thanks much for your insight.
Never mind. Shutting it down for 24 hours did the trick! That was all!!
Freezer evaporator fan motor part number is WPW10514110 (kitchenaid and whirlpool are the same company. Here is how to take the freezer drawer out to get to the fan: ruclips.net/video/drr03aJnOZs/видео.html
Have a whirlpool cleaned all coils cant reset .blinks Cool OFF
Hi, can you please send me that paper? I bought my refrigerator second hand and it isnt there. Freezer is great but fridge isn't. Coils a bit iced but not as bad as I've seen on older refrigerators I've had with a bad defrost coil. Please help! My creamer is getting chunky and I've gotta work in the AM
Email me ninjajim4 at h0tm@il dot c0m and i'll hook you up!! Or you can also google your model number and "tech sheet"