After 3 attempts to resolve the issue with customer support, my Pecron E2000LFP is still having problems. Discharging early, strange sounds and a burning smell. Pecron... HELP!
I just bought a E1500LPF in late Aug 2024 that will shut off around 40 - 30% - it would just drain right to zero % with only a 60w load. I am currently waiting for my replacement unit.
PECRON needs to honor this warranty do to this mans issues and hook him up with a new one . I have this system running 2 batteries, uses other firm ware setup no issues here. Wish u the best results man. Wish i could help out. Enjoy 😉
Thanks Gus. I shipped the E2000LFP back to their warehouse in California and it is currently being repaired. They are fixing the old unit and not sending a new one. Either way, I'm hopeful it will be fixed.
I noticed you voltage is set to 12 where rambling bob has his set at 10 volts...i reset mine to 12 like your to see if that fixed the problem im having of the main unit not charging past 53% now....but bob has been working with his unit a long time and helped alot people... perhaps the voltage setting is your problem...i dont know if you or i accidentally changed our voltage settings in the hidden menu...hope this helps in a way
** UPDATE ** Pecron replaced this unit. I sent it back two additional times and after the third time, they sent a new unit. I owned the defective E2000LFP for about 15 months so they honored the warranty. I've had the new unit about a month now with no problems.
@@Myshtuff The good news is that they will send you a new unit. Mine is working perfectly now. Sorry you got a bad one but I'm sure Pecron will make it right.
@@BucksBe That's good to know. I'm currently trying to work through it with the tech dept/settings menu, waiting for a reply via email and or a phone call
They made me pay $300 to return mine, then took several weeks to receive a new one! I would love to buy this unit again, but they will have to reimburse me the $300. Be WARY folks...
I bought a E1500 Pro back in 11/22 Charged it up, put into a faraday bag until last night, hurricane helene. Didn't even do ONE DISCHARGE CYCLE, and it cut off on me at 99% and won't turn on. They better honor this damn warranty. Anybody else experience this? I was thinking of buying the expansion battery, but now, I am not sure.
Have you got this issue resolved yet. I just bought e2000 lfp and its shutting down at 41 percent. so im only getting .9 watt hours now until it shuts down and ive only had it for 16 days
I'm sure you've figured this out by now but you'd want to check the voltage of the battery. When it dips below 23% and it's still showing 40% on the display screen, that means you might have a problem. Mine was the same and I ended up sending it back 3 times for repair but it never worked. Pecron recently sent me a new replacement which has been working great over the past month. Seems like both of our units have the same symptoms. Might be a bigger problem but make sure your unit is celebrated properly. I've found Pecron's email support to be sufficient and they ended up making good on the defective unit.
@@BucksBe fantastic email replies I have to say. Videos, even bench test your problem and show in a video their findings. It is because of the person to person dedication they have with the emailing that really puts them ahead of the game.
reading pecron's manual it appears setting 1 and 2 are not correct. pecron says setting 1 should be 10 not 12 like showed in the video. setting 2 should be 1670 not 1583 as shown in the video. hope that helps.
I changed setting 1 to 12 as requested by Pecron customer service and that didn't help but my manual didn't have instructions on a specific number for setting 2. I'll give that a try and see if it does anything. Appreciate your suggestion. :)
I'm sorry to hear that you're having trouble with the unit. Yeah, paying for shipping sucks but at least they paid for it coming back. I guess it's a reasonable way for both sides to take the hit. They did replace the E2000LFP and I've had it about 2 weeks running everyday. So far, so good and fingers crossed they get yours fixed ASAP.
Wow, no it is not reasonable in any way for the customer to pay to send in a new unit being fixed under warranty . Silly to even say that . This response sure saved me from wasting time and money on any of there products . They make there units cheap then charge you to ship there non working unit back to them . That is absurd to say the least .
I just bought a E1500LPF in late Aug 2024 that will shut off around 40 - 30% - it would just drain right to zero % with only a 60w load. I am currently waiting for my replacement unit.
PECRON needs to honor this warranty do to this mans issues and hook him up with a new one . I have this system running 2 batteries, uses other firm ware setup no issues here. Wish u the best results man. Wish i could help out. Enjoy 😉
Thanks Gus. I shipped the E2000LFP back to their warehouse in California and it is currently being repaired. They are fixing the old unit and not sending a new one. Either way, I'm hopeful it will be fixed.
I noticed you voltage is set to 12 where rambling bob has his set at 10 volts...i reset mine to 12 like your to see if that fixed the problem im having of the main unit not charging past 53% now....but bob has been working with his unit a long time and helped alot people... perhaps the voltage setting is your problem...i dont know if you or i accidentally changed our voltage settings in the hidden menu...hope this helps in a way
** UPDATE ** Pecron replaced this unit. I sent it back two additional times and after the third time, they sent a new unit. I owned the defective E2000LFP for about 15 months so they honored the warranty. I've had the new unit about a month now with no problems.
I think they sold it to me :/ factory reconditioned unit doing the same thing
@@Myshtuff The good news is that they will send you a new unit. Mine is working perfectly now. Sorry you got a bad one but I'm sure Pecron will make it right.
@@BucksBe That's good to know. I'm currently trying to work through it with the tech dept/settings menu, waiting for a reply via email and or a phone call
They made me pay $300 to return mine, then took several weeks to receive a new one! I would love to buy this unit again, but they will have to reimburse me the $300. Be WARY folks...
And you paid shipping fees on each send in?
Have you tried using the E2000 without the EB3000 connected? Maybe go through 3 discharge/charge cycles without EB3000 connected.
Why should the buyer take the "hit" on a new product that is supposed to work?
I bought a E1500 Pro back in 11/22
Charged it up, put into a faraday bag until last night, hurricane helene. Didn't even do ONE DISCHARGE CYCLE, and it cut off on me at 99% and won't turn on. They better honor this damn warranty. Anybody else experience this? I was thinking of buying the expansion battery, but now, I am not sure.
it seems this unit has alot of problems/issues by many owners ?
Have you got this issue resolved yet. I just bought e2000 lfp and its shutting down at 41 percent. so im only getting .9 watt hours now until it shuts down and ive only had it for 16 days
I'm sure you've figured this out by now but you'd want to check the voltage of the battery. When it dips below 23% and it's still showing 40% on the display screen, that means you might have a problem. Mine was the same and I ended up sending it back 3 times for repair but it never worked. Pecron recently sent me a new replacement which has been working great over the past month. Seems like both of our units have the same symptoms. Might be a bigger problem but make sure your unit is celebrated properly. I've found Pecron's email support to be sufficient and they ended up making good on the defective unit.
@@BucksBe fantastic email replies I have to say. Videos, even bench test your problem and show in a video their findings. It is because of the person to person dedication they have with the emailing that really puts them ahead of the game.
reading pecron's manual it appears setting 1 and 2 are not correct. pecron says setting 1 should be 10 not 12 like showed in the video. setting 2 should be 1670 not 1583 as shown in the video. hope that helps.
I changed setting 1 to 12 as requested by Pecron customer service and that didn't help but my manual didn't have instructions on a specific number for setting 2. I'll give that a try and see if it does anything. Appreciate your suggestion. :)
Did you get any assistance? For their poorly built E2000LFP, they are making me pay to return. Not happy
I'm sorry to hear that you're having trouble with the unit. Yeah, paying for shipping sucks but at least they paid for it coming back. I guess it's a reasonable way for both sides to take the hit. They did replace the E2000LFP and I've had it about 2 weeks running everyday. So far, so good and fingers crossed they get yours fixed ASAP.
Wow, no it is not reasonable in any way for the customer to pay to send in a new unit being fixed under warranty . Silly to even say that . This response sure saved me from wasting time and money on any of there products . They make there units cheap then charge you to ship there non working unit back to them . That is absurd to say the least .
$90 to return my E1500LFP ("after 3 months you pay")
The unit is protecting itself, when voltage drops to 22volts it will shut down.
Throw it in the bin
Ha, hoping it can be salvaged :)
Sure, just toss $1200+ into the trash. Great idea. How about the manufacturer fix their shit. Time to put Pecron on blast everywhere